Le client n'a pas laissé de commentaire.
MATTHEW GCustomer Reviews for U-Haul Moving & Storage of Houma
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
The facilities and people were some of the best experiences I've ever had. All employees I interacted with were friendly, and knew there job. No glitches. The sales process was impressive. U-Haul is one of the best overall businesses ever in my opinion. Your model for training employees and your systems is a model for any Business to business or business to consumer business I've ever experienced. The only other customer experience that I can compare this to is Chick-Fil-A. Hands down, will never use any other moving company except U-Haul!
MICHAEL VStaff was very courteous and extremely professional.
MICKIE MRien
YANCEY TI have book a U-Haul in Thibodaux and I receive a call saying that they didn't have any available in Thibodaux, which I pass by it did have some available. Then they put me in 26 feet van, which I didn't need. I also pass by a U-Haul with the size that I need.
MICHELLE HThe equipment was great I would improve this trailer by a hitch that would allow a lock to be put on it. Also the associate that connected us had no idea about crossing the chains. We watched the associate help another customer and we explained to the associate the reason for crossing the chains. The associate understood and did it. The associate said doing this job for 1 year and had no idea about it.
GUY RAlways top notch service from staff. Clean safe and secure environment!
Bonnie S | Expérience généraleThe truck needs maintenance it shakes too much and the phone charger doesn’t work a very rough ride once you reach a certain speed the shaking is ridiculous and inside establishment needs a better chair I fell on the floor from rolling chair
KATRENA CWell clean and easy to get to all-time
ROGER C | Expérience généraleVery nice people and helpful. I would recommend U-Haul to anyone. Theirs excellent . I will use them again if I need to. Thank you so much U-Haul!!!!
KIM B | Expérience généraledarlene was great!!!
MICHAEL CI would use them again if I need to thanks
Eula F | Expérience généraleNeed to be able to adjust my contract when i did not get. Now i have to dispute a 168 overcharge as i was told locally they could not fix
EDWIN JMrs.Callie was awesome and professional.
Star O | Premières impressionsVery helpful stuff. I DO have a suggestion for U-Haul corporate office. CLEARLY STATE THE TOTAL INCLUDING FEES AND DEPOSITS WHEN IS THE CUSTOMERS ARE RESERVING EQUIPNENT. IT may be a HUGE issue for customer when they show up to pick up their rentals.
REGINA TWould and will definitely come here again if ever I have storage needs
Shelbi L | Expérience généraleNo complaints...
Eldred JI had trouble paying an I'm homeless..they will not help. I lost EVERYTHING!
Angel S | Expérience généraleEveryone was exceptionally helpful and incredibly kind.
Javonne SThe Manager Darlene was EXCELLENT, YET VERY HELPFUL !!!!!
Tina J | Expérience généraleAgent at this location was more than helpful and even asked me if they asked normal questions like they do at houma location.
BRADLEY MThee best crew over there at the old k-mart building. Had me fixed up and on my way in like 10 minutes. Merci.
ALEXANDER KGreat customer service staff very friendly . Very clean. The only thing I dint like that when you move out your storage unit early you can't get none of your money back. 10/10 service still
Henry H | Expérience généraleNothing, everything was great.
MIGUEL LThis visit to this location exceeded my expectations, unlike the last time which was horrible. The associate that helped delivered by far the best experience i could have expected and for that i will be back!! You go girl and thank you very much for taking care of your customers!!!
FRANCIS HMrs. D was so helpful and so sweet
OLIVIA BIt needs to have the sun visors replaced on both sides Truck needs tune up or possibly new spark plugs. It did what I needed it to do.I had no problems with it at all . Thanks again, Shelley carlos
SHELLEY CWonderful staff clean and safe facility
Dominisha P | Expérience généraleRegular trailer to get a riding lawn more deal fell through and they wouldn’t give me any kind of refund and I brought it back at 7 o’clock that morning
ANDREW CThe price is excessive, but I hope to move my stuff soon The people were kind and helpful.
WINNIE M | Premières impressionsThe empty 9'x5' trailer was much heavier to pull with my RAM 1500 Hemi, than I expected. It made for a rough ride. Other than that it served its purpose and I'm satisfied and would rent again if needed.
JODIE BThe staff was perfect; however, the truck was Smokey and the air conditioner did not work it was hot the whole trip. Very disappointed.
HOPE CVery clean, well organized and professional.
CHRISTOPHER LDon’t change a thing ladies there were very helpful
BUD GMs Bergeron was very kind and friendly. Cleanliness store I have ever been in!!!!!!!!!!!!!!!!!!!!!!!!!!!!
ERNEST BGreat service and Friendliness.
JAVIER Q | Expérience généraleRien
WILLIAM FStaff listens and works to achieve the best results for clients.
Tanya DRien
PAUL ONice
BARCLAY H | Premières impressionsGet that truck serviced it runs horrible shift gets stuck and shakes ridiculously very uncomfortable and scary ride
KATRENA CFix your trailers. The trailer I rented leaked water on a lot of my boxes. Didn't ruin nothing but could have.
REX WYall expect me to pay for next month and I moved out of it before
Evoyal J | Expérience généraleThe staff was very helpful and friendly. Couldn't have asked for more.
Patrick S | Premières impressionsCargo van was brand new and drove so well. It made my trip very pleasant!!! Thanks
ROSIE GGive people they deposit back as soon as y'all get y'all vehicles back especially if they ain't really use no mileage or gas
MAYAH R5 star experience!!!
RALPH B | Expérience généraleCheck in be done easier through the mobile app when dealing with a trailer. Assign a trailer through the app
JEREMY AKevan helped get me squared away with my rental and made it a really nice experience overall.
Jonathan DREALLY APPRECIATE YOU ALL
Tina J | Premières impressionsQuick and easy They also have great donuts for their customers
Robert BVery amicable and adaptable.
DENINAH GGreat service, thank you
Kemble P | Expérience généraleThis is probably the best U-Haul facility I have ever used. They always are more than helpful and always polite.
JAMES LThe steering was very wobbly. Someone following me said it looked as I was driving sideways.
Brandi DAll of my items were full of mildew even though I purchased a climate control unit.
Emari D | Expérience généraleThe security was very impressive
Edward O | Expérience généraleI ordered a truck for 7am on December 29th 2024. I show up at the facility for 0645 no truck in sight. I wait until 0700 and try to use the uhaul app to pick up my truck and no truck was assigned to my reservation. I call the 24/7 number for uhual and the operator tells me the best I can do is wait until 0900 for the place to open and I could talk to a worker. I wait 3 hours for the people to show up to work... all together a rough experience
DRAVEN SReserved truck with credit card and it was canceled.got a larger truck at 12:10 and we're told it has to be back at 7 am not 24 hrs later.the inside rear passenger tire had rubber coming off tire, had to keep stopping to make sure it was ok. The was charged extra because truck was returned a little after 10 am
EDWARD DI have no complaints, very friendly, and helpful. I will rent from here again. Merci.
GLENN PEverything was great.! I really enjoyed the workers they are a ball of fun! KEVAN was absolutely amazing! I also loved the fact they the truck was very clean
SHAQURIA VThe only reason why I didn't provide five stars for my experience is because of a small issue that arose upon my return which caused my return to take nearly an hour to complete, but this was in no way the fault of the staff on-site. The staff are solely the reason why I'm only docking one star from this experience. The staff were excellent and professional. The manager that assisted me when she learned of my issue knew exactly how to resolve the situation and asked questions, which she likely already knew the answers to, which made it apparent that there were more issues than I initially realized. My issue is that my check-in and pickup with the app did NOT have me take a photo of mileage and fuel during the pickup. Thankfully, I did take a photo when I got into the vehicle and noticed that the tank was far from full. When I returned inside inquired about the situation, I was informed that I needed to return the vehicle with the same amount of fuel in it but I hadn't been informed that I should have had to take a photo of the fuel and mileage of the vehicle (I hadn't been informed of this until I returned the vehicle). Since the worker on-site informed me that she hadn't been with U-haul for a very long time and was still in training, I decided to call U-Haul inquiring about my reservation and asking about the fuel level. I had requested a call back from the u-haul app for this. I received the call back within 3-5 minutes which was fine. The person I spoke with provided me with the same information as the lady at the counter so I didn't think there would be any issues later. When I returned to the U-Haul facility, the young man inquired why I didn't return the vehicle with a full tank. When I mentioned that I didn't receive the vehicle with a full tank, he asked if I submitted a photo of the fuel level on the U-Haul app. He was puzzled when I informed him that I didn't have to take any photos of the vehicle, the license plate, the fuel or mileage gauges, no photos at all. Thankfully, I still had the photo I had taken when I picked-up the u-haul and showed it to him. We then went inside and I spoke with two different ladies regarding the issue. After some time, we were able to get that resolved and I didn't incur a penalty. I did however receive a penalty for not returning my shipping blankets. When reserving the vehicle on the app, I didn't get the impression that I was only renting these six blankets. I thought I had purchased them. Thankfully, the manager informed me that I'll be able to return the blankets for a credit tomorrow which is fine with me given that this particular issue is from my lack of experience utilizing U-Hauls, or rentals in general really. This was my first ever experience renting any mover vehicle. I would like to point out again that the on-site staff were EXCELLENT! Seriously 5 STARS and then some for the friendly understanding staff. I don't recall the name but the manager (a lady) that assisted me towards the end to resolve the issue was very patient with me and it was clear that she was super knowledgeable when it came to knowing the short-comings for new customers who hadn't used the U-Haul app. It was apparent, that she sees people make the same mistakes or assumptions when using the reservation feature on the U-haul app. While I'm overall content with my experience, it did take over an hour for me to complete my return because the U-Haul app skipped a pretty critical part of the pickup process which could have cost me easily $100 in additional charges.
Marty TGreat service desk employees!
THOMAS KStaff members are polite patient respectful of your need ready to help My experience was above average thanks so much be blessed Happy Holidays to all
derbora m | Expérience généraleEverything was fantastic but the truck mirrors was not . The clerks was great .
Loria WN/a
Janmichael DChristi is very quick and thorough with the checkout process. Additionally, hunter did something very nice. I was waiting outside for my ride after I just dropped off my rental and it was very cold and windy outside. Hunter offered me a jacket. Very commendable
Janmichael DAfter Hurricane Ida there was roof damage which led to leaking in my unit. Nobody bothered to notify me that many of my things were ruined from this. I discovered it myself months later. When I asked Darlene about it she said "well that's not really my job". In fact, the day I started service she was rude to both me and my grandmother so much so that my grandmother still asks if I ran into "that lady with the nasty attitude."
Logan W | Expérience généraleThe mileage was short for our direct route from Houma to Lake Charles so we had an extra charge.
ROBERT WI checked out early. I feel that there should be some reimbursement.
Barney C | Expérience généraleVery easy process!! Very professional and courteous!! Highly recommend!
THOMAS BVery pleased with the service that I received when picking up the truck. Representative was very pleasant to work with.
ANNETTE EEverything was great!
JACOB LThey showed me the truck, I would be renting and stayed it would have a dolly and pads… Rented me another truck…that did not have a dolly and pads…I could not complete my move… Told me the truck release was for 2:00pm…and that I could take it at 1:30……and did not have to return the truck until 2:00pm, the next day…. But charged me for two days…when I returned the truck at 1:30pm…. Just truly unorganized…the clerks personal issues, they have with one another …trying to get the clerk who started my transaction in trouble and the one who completed my transaction is the problem in this establishment…who was training a new clerk and did not take the time to explain and no walked me to the truck, I was renting…I had to go and find it alone… I am requesting a refund on these failed services because…I could not complete my move…due to not having a dolly…being showed a truck, I would be rent, which was not the truck they gave me truck that did not belong to their establishment…
CHARLYN Ss/o
JAN DI recommend u haul to all my family and friends
GUY PWe were not clear about getting into and out of building. We had to re-enter codes each time the door closed. It was night time and not terribly well-lit. We set the alarms off a few times. But, all clean and I appreciated the lock being included with storage unit. We reserved/rented 2 units but only used one. Wish we could be credited for having less than 1 day.
Theresa R | Déménagement en ligneThe staff were nice and efficient. The building has leaks in the roof. Damage to my property stored in the facility
LANA F | Expérience généraleFirst of all I had rat eating most of my stuff in the storage and I called the office and the manager sent out a worker to give me a flyer to call never came out to check on my stuff that was poor management and I am very not happy with this
Nicole T | Expérience généraleEveryone was very helpful and friendly and the facility is very secure and clean.
Velma M | Expérience généraleOverall nice facility...very un happy with how the staff handled my stuff during hurricane Ida. My stuff was trashed and the staff at the time was indifferent. I was considering filing a law suit but later just let it be. Customer service varied depending on who was working at the time.
Harold F | Expérience généraleIt was great. We moved out of town is why we gave it up. Thanks !!!
brent n | Expérience généraleI had an outdoor unit. I have water damage to my mattresses, hopefully I can resolve the matter. Overall I had a good experience.
SESILY G | Expérience généraleIt rained really bad in my storage when I went to get some of my things everything was wet mold on everything I went to office told the problem they said they can only write a comment about the unit I could not use the trash compact because I had to pay a fee first I had to load everything bring to my new place an throw everything there I had bugs flying an it stunk an when I would go to storage I couldn't open it it was very hard last day they finally came spray something to make it easier to open I had a lot of trouble at that unit they would not make it good for me but was sure to get each payment I'm very upset Mad an garage that I paid so much money for a good storage but was the worst storage ever the staff was nice inside, but they would not help me to fix the storage door from the beginning. I told two young guys that work there that it rain in my storage all they said was OK, the office never knew till I finally went inside to ask to use the compactor and I would've had to pay a fee knowing I lost everything in my storage
STACEY T | Expérience généralePeople staff was friendly but my belongings got mildew and prices kept going up
Jessica B | Expérience généraleWas never told if I didn’t need my unit for the whole month that I would not be refunded the difference was extremely up set will never ever go there again and will tell everyone I can not to do any type of business with them no matter how convenient it is
PAULA B | Expérience généraleGood security at first glance
John H | Premières impressionsBooking staff was super informative, attentive, clean, well mannered. Gave for an over all awesome experience and I would recommend the facility and host to others .
STEPHENIA S | Premières impressionsGreat job U-Haul team.
Jonathan V | Expérience généraleFacility was very nice and everyone was always very helpful if I ever needed help. I had to call one time and yall were busy. The lady took my name and number and actually called me back. That never happens anywhere else. Great job! Thank you!
MICHELLE C | Expérience généraleReplaced our lock twice without us knowing and we had to pay someone to break the lock just to get our stuff out because they wouldn't give us the keys. Very rude manager. Will not come back
Colby G | Expérience généraleMy issue was the hours of accessibility. Although it says you can access it until 10pm, most times I couldn't because the door wouldn't open or accept my card. It became more of an issue and I decided it wasn't convient for me any longer.
Sara L | Expérience généraleAucun
Gregory T | Expérience généraleThe employee was nice and very polite and was very helpful when i needed anything and if i ever need another storage u all will be the first one on my list and if anyone one ask me what's good storage to put there stuff at i will be sure to send them to u all an thank u all for your good services an storage 😊
CHABONNETT L | Expérience généraleGreat facility, very clean and easy access to unit. Team was always friendly and personable.
Jennifer T | Expérience généraleGreat and friendly service by Macy B. and Mrs. Darlene B.
JAVIER Q | Premières impressionsLove renting from you guys
Sherry F | Expérience généraleThe staff was professional, courteous and nice.The storage facility was well maintained and cleaned.My only issue was that someone literally tried to torch or skill saw cut through the housing which holds the lock ,to try and break into my storage.Even though cameras are present I wasn't ever notified of anyone being caught or captured on camera trying to access the unit after I reported what I saw when we returned to the unit.Which was very disappointing because I felt those cameras should have shown something. We have rented here a few times and never had this happen.One thing stuck out though was how would a perfect stranger know to pick that unit out of 100 plus storages to break into without specifics? Granted one might say it could have been anyone which is true but that is not flying.The asst manager was very helpful and nice ,she changed the housing when we went in asap.She was in dis belief that they managed to get that far trying to cut through. Which took time ,but you know what ,the person didn't get anything and was fortunate to not get caught and to see another day. That could have been a deadly encounter between a thief and an unsuspecting renter. Advice, cameras for storages shouldn't be running where they can be seen by the public.They should be in a room being monitored by one person,while the building is open for operation. Then assigned to a company after hours.
Catherine W | Expérience généraleWe have had an account with the company for roughly 2 years and I love the convenience
Logan C | Premières impressionsUr customer service is excellent, you work with me to try and save my memories of my life and family but I was unable to save it. I Thank you very much
Rachel S | Expérience généraleVery satisfied
JERRY D | Premières impressionsPlease remove that rodent box from my storage unit. 5x5 is too small of space to have a square foot taken up with something like that. Merci
Gail N | Déménagement en ligneThe service was good.
joanne j | Expérience générale💯💯
Queshawn B | Premières impressionsVery Friendly staff
ROBERT E | Expérience généraleThe facility is nice, well maintained, and accommodating. I really appreciated the bays to pull into and unload so that our stuff doesn't get wet and we can unload to see everything. I also really appreciated all of the carts. It made the transfer from the truck to the unit a lot better than if there was no carts available. A few complains: the first is that I was called the day before with the staff wanting me to come and put a lock on my unit. I was moving from over 3 hours away, so obviously this wasn't an option. If you look at my information, you can see that I can't just ride up and do this. So why stress someone out about something that is unnecessary. As the information said, I wasn't even going to be moving in until a day later. Another complaint, the alarm was going off constantly as we were there loading the unit. Not sure if it was because our door was open or what. It got to the point at the end where the alarm was going off every 5 minutes. Quite irritating when you've been moving a 26 foot long uhaul for two days and unloading it, transferring everything into a storage unit for 6-7 hours. My last complaint is that there is no trash cans. The only option I seen for disposing of any trash or old boxes is paying $8 to use the dumpster. That's a little insane to me when I'm already paying $150/month for a medium storage unit. It would be nice to have some trash cans around the facility to dispose of the left over trash/boxes/etc. so that you can ensure the truck is cleaned before returning. I did like the idea of having a "donation" spot where you could leave items you didn't want for others to pick up. That was cool.
Justin F | Déménagement en ligneVery clean facility!!
Leisa P | Expérience généraleThey charged me for a non-climate control 10 x 12 for the same price as a climate control so I went five blocks down and rented a 10 x 20 for 70 bucks a month
Ginger B | Expérience généralePerfection!
Jennifer Y | Expérience généralePrice increases were ridiculous
Lexy B | Expérience généraleMerci
Cristela D | Premières impressionsThe only thing I didn’t like was that I wasn’t refunded a pro rate because I paid the storage before due date and was out a couple days right after.
Sabrina S | Expérience généraleBest in Houma
BELINDA D | Premières impressionsMy unit was sold at a public auction I just wish I could obtain family photos and personal paperwork
MITCHELL N | Expérience généraleThe only thing I had a problem with was the timing to get into the storage. I work a lot and I take care of a sick mother so I needed to be able to get to it late at night! But everything else was great! The staff is very helpful and friendly
TRACY J | Expérience généraleI love everyone at this facility!!
Sarah M | Expérience généraleJust wish it was 24 hour access
Heidi B | Expérience généraleTruck was old, but raggedy
Ann W | Expérience généraleVery friendly an helpful
Jamie p | Premières impressionsIt was a helpful a great experience renting a trailer with the team at uhaul. They even helped me get my storage unit with the first month free with renting a trailer Great experience and helpful team
Robert M | Premières impressionsunfortunately not enough storage units. having trucks was a big bonus.
wayne d | Expérience généraleI am Missing 2 items from my unit. One was a $600 black Italian leather leather duffel bag that was brand new and never used and the other was my dogs raised bed valued at $50
Monica M | Expérience généraleNeed additional clerk as there was only one and the customer she was with was having trouble and so had to wait in line for about 10-15 minutes. Clerk was doing best but line started to form behind me.
Katrin L | Expérience généraleStaffing are polite 😉 patience explained all you need to know caring individual.
derbora m | Premières impressionsThank you for keeping my valuables safe and secure. With easy access. Very very good customer service was a plus. Thanks again
Dean B | Expérience générale24/7 access would be better, but overall 10pm is ok.
Francine T | Expérience généralestaff very friendly and helpful
wayne d | Expérience généraleMade a reservation for a storage and when I went to pay for it was told they already rented it out to someone else , which made me keep the uhaul rental for an extended period till I was able to locate an available storage somewhere else
JAMES B | Premières impressionsNo problems. I did rent another unit because no larger ones were available at the time. I found one and I'll be moving my things in tomorrow.
Melissa P | Déménagement en ligneLike the stuff
Octavia S | Expérience généraleI love that they called the next day to see if I had moved out because they did a walk through and noticed lock was missing. I did move everything out and didn't get to call to let them know. Great facility and people.
Woody S | Expérience généraleJust couldn't afford to keep with the price increases.
Crystal W | Expérience généraleI recommend this service.
MARIA H | Expérience généraleThe manager made me pay 128 for 4 days of storage. When i don't feel as if i should have paid that at All! I called and she keeps saying she's not in to speak with me. This is unacceptable and I'll NEVER rent from them again!
Quashala B | Expérience généraleKind and helpful people.
Star O | Expérience généralePersonal at that location were so helpful, courteous & friendly. I will definitely recommend that location to family & friends & anyone else that ask. GOD bless
Susan B | Premières impressionsWHEN I RENTED THE UHAUL TO PUT MY STUFF IN STORAGE . NOW that was a horrible experience
MADLYN F | Premières impressionsDarlene Bergeron was the sweetest, most knowledgeable and accommodating person ever! She's a great asset to your company!
Julie R | Expérience généraleI'd highly recommend this Uhaul storage facility to anyone. The staff is very professional and knowledgeable and the facility is very clean.
Diesha P | Expérience généraleWould of been 5 stars if the access hours longer
Vanessa C | Premières impressionsThanks for good service at U Haul.
Dean B | Premières impressionsI went online and reserved a unit. I went into the office to pay for the unit and the employees working that sunday were very nice and helpful. I went to my unit and it was very clean. I will definitely recommend this location to a friend!! And the price was reasonable!!
Julaine V | Premières impressionsThe staff is excellent. Extremely nice and helpful.
Jolette C | Expérience généraleFriendly staff , lots of carts for easy transporting of items
Damein F | Expérience généraleBathrooms were always clean!
Timothy B | Expérience généraleBien
Octavia S | Premières impressionsThank you. This place is convenient.
CLINT B | Expérience généraleI have one complaint; to charge a late fee when only 3 days late is ridiculous, and outrageous.
Dana H | Expérience généraleFalse advertisement need a little help is plastered on your wall I asked for a staff member to come help me move one table and told me they could not help me I could not touch my things take the song Down
Charmaine A | Expérience généraleI really loved the unit space I had very convenient for me bring my things in and out great job guys
Annette J | Expérience généraleI only had one bad experience where something happened with my card and the staff locked my unit. I had to pay for a specific company to cut the lock which was a bad experience because he initially wouldn't remove the lock.
Dominic J | Expérience généraleA lot of my stuff got molded in the storage
Chris B | Expérience généraleI love how everything was online and super easy
Robert R | Déménagement en ligneMrs. Darlene is very helpful!
Valentine V | Expérience généraleWorst storage ever
Ta' c | Expérience généraleAwesome
mark f | Expérience généraleThe only problem I had was my account is on automatic bank draft. My bank card expired and I got a late charge instead of a call to update it.
Sandra B | Premières impressionsVery courteous staff! Easy access to my storage unit. Fortement recommandé!
Earline B | Expérience généraleFast response and was able to get unit same day!
Earline B | Déménagement en lignePeople were very nice and very helpful. Facility was very clean.
Jeanne A | Premières impressionsThere was a leak in the roof above our unit that was never fixed. Other than that everything was great and the whole process was easy.
Kaitlyn V | Expérience généraleGreat facility with everything you need for moving & storage in one place. Professional & courteous staff. LOVE the large enclosed entry bays & Ease of 24 hr access.
jeannie c | Expérience généraleAll they want is money and charge for everything and over charge you. I will not rent from them again
MARKETA C | Expérience généraleThe team and manager are awesome at their jobs
DAVID C | Expérience généraleonly problem , would see little roaches from time to time .
gerica s | Expérience généraleQuick and easy move in with a well maintained facility.
BRANDON G | Premières impressionsI rented the unit online and it said that I would have access to the unit that night, which is what I needed. I got the text saying it was ready for move in, but once I got to the facility with a load of stuff, I couldn't get in. The next day I called and the lady was very friendly and helpful. She said I needed to go in to the store and get a card to use to enter the facility. I don't understand why it said I could access the unit if I really couldn't. It was very frustrating because I went over there with a load and couldn't do anything with it.
Tiffany M | Déménagement en ligneI had a good experience with this storage facility, the staff and manager was very helpful. Keep up the good work guys and thank you.
Sarah J | Expérience généraleThe staff was not accommodating...asked questions a about the function of the facility and they were not accommodating to walk outside to help. Both agents remained sitting at the desk. The unit door was unable to shut all the way and no one resolved the issue before I left the store.
Kimberly B | Premières impressionsExtremely well run and well kept facility. I would use them again for any future storage needs.
Gina C | Expérience généraleWill use them again if and when my additional storage needs change …
Katherine C | Expérience généraleThe access card could have been explained better
HOLLIE D | Premières impressionsThe staff was friendly and very helpful, the actual storage facility was very clean I am very pleased with my choice of using this place and would definitely recommend anyone to go there for their moving needs
KYLIE C | Premières impressionsI was very pleased with my unit.
TEMYKA M | Expérience généraleNo issues.
William B | Expérience généralePrice were good at first but in less than a year prices increased twice After hurricane ida hit our unit looked ok but once we were really able to look through our unit several boxes were damaged to due water coming in and since we didn’t have the insurance we were not able to make a claim.
Carroll V | Expérience généraleGreat service! I would rent again if I ever needed
Amanda E | Expérience générale.
brandon p | Expérience généraleNo issues during my need of storage. The only issue was the last day I used the facility to get my belongings was there was an alarm going off and on. Had to prop the side door to remove my belongings because the auto doors didn't work. I assume because it is a security measure. Grateful that my belongings didn't get destroyed due to Hurricane Ida.
Michele L | Expérience généraleMy door was very hard to close
Timothy E | Premières impressionsI would use U-haul again.
Barney C | Expérience généraleOnly thing I don't think that I should pay full amout of monthly rent when I was able to get out of the unit 3 days into the month I just paid. It should be rated by days used for that month and get refunded for the rest of the days I was out for.. I think that would help for uhaul to get more business !! I paid $129,95 for the unit and I was was out on the 3rd day after Uhaul charged my card !!
Chris N | Expérience généraleI rented a outside unit on Monday decided to move stuff Tuesday I pull up I have a red pad lock so I use the intercom and a male voice seemed confused to what I was asking so I walk to the lobby the young lady says someone will remove the lock not sure why it’s on there it’s an hour later I m still sitting with a red padlock and a trailer full of stuff anyway at $23 an hour my boss hates uhaul I love yall
Johnny B | Premières impressionsPerfect!
Macy B | Déménagement en ligneWater damage from hurricane ida ruined some clothes and furniture.
Tucker M | Expérience généraleEveryone was very knowledgeable and well spoken. My visit was very enjoyable. Merci.
Lisa B | Expérience généraleHelpful and kinda very clean. Understanding to my needs
Star O | Expérience généraleSince hurricane Ida staff got climate control operational as quickly as power allowed. My units were unscathed. While waiting to purchase rope a black lady came to pickup her 26 foot truck. She had a confirmation number. All he would tell her is she had no truck nothing else. She asked what about ones on the lot he said they were for other customers. After she left I asked him if it was because she was black he said no it was because she had reserved on line going one way. Uhaul does this all the time. All his trucks were local only. He could have helped her more. I too was going one way in a 26footer. And was soooooo glad I chose Penske or I too would have loaders to pay & no truck. Shame on uhaul
Christy D | Expérience généraleManager is an unbelievable jerk. Rude, crude, sad. He's a real idiot. Terrible customer service, he could care less about people in general much less customers. Too bad. I would tell people to go anywhere but UHaul on Monarch in Houma.
Julie J | Expérience généraleJust don’t like when the lock was changed and I wasn’t notified
Melissa W | Expérience généraleI am a victim of Hurricane Ida. As soon as your facility was available to me I contacted your office. You were so kind to me and assisted me with all of my concerns. When room came available you called and helped me to start my journey to reconstruct. Everything was explained and I was walked through the process completely. The store was Immaculate and so well stocked. All packaging supplies were available, and explained as per there use. I was able to purchase supplies that I could not find anywhere in town. I never had a time when I absolutely needed storage until this hurricane, and my experience was perfect. There is a great staff available for all my needs and I can say that this was the best experience I've ever had at a very trying time of my life. I was blessed.
DONALEEN C | Premières impressionsMy storage number was 1675 and the roof had leaked prior to hurricane ida and I've tried making a claim and went back in forth with the insurance and office personal. Insurance told me to take it up with the office and the office handed me a pamphlet to call the insurance. I've even gotten intouch with the previous owner of the same storage from 2 yrs prior to me having it and they had the same issue. The facility now needs a lot of maintenance and roof issues, and that particular storage should have never been reissued until that leak was fixed .
William R | Expérience généraleCustomer service and accommodations exceeded my expectations.
Angela D | Expérience généraleMr Darlene was very professional as well as helpful
Ronald S | Expérience généraleStaff was wonderful. Top notch center.
Yvette D | Premières impressionsThe only complaint I had is that I was made to pay for my lock twice. I paid for it when I originally got the storage and then got charged for it again when I made my first payment. Other than that it was a pleasant experience.
Anthony C | Expérience généraleVery nice and friendly staff !!
Chris N | Premières impressionsThe staff was very helpful and friendly.
Chris N | Premières impressionsI had a few issues in the beginning but eventually got it all worked out. They need more workers in the office because when you go in needing something it takes forever!
SAMANTHA T | Expérience généraleThis was my first time using a storage facility but I would not hesitate to use this location again! The staff were courteous and helped make the experience seemless.
Kristi D | Expérience généraleThe only problem I have is that I have to pay for the whole month and it isn't prorated for when I leave. I was charged 21st each month and that's fine but I moved out on the 1st and you're able to rent it to someone else and it's like uhaul gets double rent for those amount of days. I shouldn't have to pay for the days I'm no longer using it and moved out. That is my only complaint. Merci.
amy a | Expérience généraleThank you great year of service staff security and cleanses
Quinta G | Expérience généraleI think it's silly that you have to pay for 24 hour access especially for each unit you have. Maybe just provide an explanation for this charge and people might understand.
Jeffrey M | Expérience généraleThe cleanliness of the facility is what really drew me in.
Delphanie C | Premières impressionsI Was very Satisfied with my storage, secure and well lit. I would recommend U-haul to every one
Terry F | Expérience généraleGood service and quality storage units .Great customer service .
Catherine W | Expérience généraleI'll will rent again when I need to
JASON B | Expérience généraleWe had no problems at all with this facility. We would have preferred to have stayed with this U-Haul facility but we needed two large units and you all were already booked solid. We would definitely call you first if we ever need storage again.
Cynthia P | Expérience généraleVery nice layout
Ronald S | Premières impressionsLove the set up the restrooms are clean buildings are safe new easy access secured with security card and camera love it and its priced right i would recommend uhaul storage or rental equipment to anyone it’s Awsome thanks again uhaul
Joshua P | Premières impressionsLess to do with the physical location, but the website and physical site have discrepancies on what is available for units. Reservations made based on units available, but once got there informed nothing of that size available so had to instead utilize two smaller sizes. Doable, but will ultimately be more expensive and not an accurate reflection overall. Regardless, a great facility with a very friendly and courteous staff!
Joshua A | Premières impressionsBeing able to have 24-hour access does cost a little more , but well worth it .I wish after 2 storage units , all of your storage rentals become 24-hour accessibility. That's my only complaint, so i believe im doing well
Michael S | Premières impressionsI reserved a box truck and storage unit online, with a utility dolly, days before I needed it. I went it to pick up the truck and an hour later, I was leaving with the truck. it should not have taken an hour to get the truck I reserved ahead of time. I also bought a lock for the storage unit at this time and they charged me $11,95 instead of $9,95 and it took a long time for the girl to take give me the sale price. About 5 hours later, I came to get into my storage unit and it was locked. I called to have them take their lock off and had to wait again. I returned the truck about 5 hours earlier than expected when the staff was still in the office. The guy looked over the truck and told me what my balance was. I wanted a printed receipt so I went inside the office to get one. There I was that I was billed for 2 utility dollys, even though we only had one. The office girl was unable to refund the me the second $7 charge.Two days later, I am still waiting for my refund. The manager who is able to process the refund has been out of the office for the past few days on sick leave.
CheriMicol D | Premières impressionsGreat service. People very polite, would highly recomend using them again if need be.
Tommy D | Expérience généraleSuperior service!
Donald L | Expérience généraleAll was good n glad we could use this storage
David R | Expérience généraleThe two ladies on duty Thursday were very helpful and courteous.
Eddie P | Premières impressionsEvery time I need to go to the storage there was a lock on the unit,&Zane employee stole my cellphone.
Telisa C | Expérience généraleManagement, employees and cleaning staff were professional and friendly.
frank p | Expérience généraleStaff was always helpful. The hours of access was awesome.
donald b | Expérience généraleAnd da cleaning lady was so sweet
dairo s | Expérience généraleClerk was coughing and wear NO MASK
phyllis b | Premières impressionsI was in and out serval times had to go to the office meet serval employees and the very one of them was helpful
Leona M | Expérience généraleVery clean facility. Helpful staff. Highly recommend. I know my belongings are safe and that gives me peace of mind.
Sarah L | Déménagement en ligneThis storage facility is very clean, well secured and has the most friendliest employees on staff.
Debra D | Expérience généraleI would recommend and will be a return customer
shenisha A | Expérience généraleI did not authorize a charge for storage unit and U-Haul is stealing my money and customer service was very rude and NO ONE IS TRYING TO HELP I PAID FOR WHAT I USED I DIDNT WANT A STROAGE UNIT AND YAL STILL CHARGED ME AND YOU WONT GRT ON PHONE TO HELP GET MY MONEY BACK I KNOW ITS HARD TIMES BUT DIDNT THINK UHAL WOULD STEAL JUST TO GET A SALE
Johnathan S | Déménagement en ligneI love that you can rent a U-Hual and store your things all in one place. Also it makes things even better when you have great customer service. I will refer everyone to this location wonderful employees.
Leona M | Premières impressionsGreat place
Janice J | Premières impressionsI have rented and/or dropped off vehicles at this facility and recently rented a new storage. They have always been excellent to deal with and I will continue to use them when needed.
John M | Premières impressionsThe young lady who helped me was Courteous and knowledgeable
Dana H | Premières impressionsBest place
Corey F | Premières impressionsThe manager at this facility was nothing short of superb. She was very friendly and very very helpful. Made my storage and move much more smooth.
Brian H | Expérience généraleGreat service
Elvin R | Premières impressionsThe manager and staff are terrific but the aisles are too narrow. You cannot turn corners with loaded carts. This is a big problem. Have to take off cart and Manually and physically maneuver the load Everything else is nice but it is Too difficult Getting load in and out. This facility is designed only for renters with small household goods that fit on little carts.
JAMES P | Premières impressionsMy name is spelled wrong in the emails. It's supposed to be Bryar, not Bryasr.
Bryar W | Premières impressionsFirst, the hours stated that my unit would be available was COMPLETELY wrong! When I rented the unit the girl said 24 hours. Great. Rented a trailer to fully move out of my house that day. When I got back with my first load she informed me that they were actually closing at 5 so that would be the only load I could take. I paid for a 4 hour rental for ONE load. They said that the following week it would be 24 hours. Went back 2 weeks later to drop some things off before leaving state for a few months. What do you know, its closed 8am on a Sunday! I got roaches now that I did not have before moving my stuff in there. My card rarely worked, so the alarm went off all the time. I complained this last time and they closed my storage!!! I had just paid a few days before that! I just wanted access to my stuff! They said I would need to pay another $10 for 24 hours. I declined but never once did I ask to close the unit as I had no where to store my stuff. Every time I dealt with them they were extremely rude. One associate tried saying I intentionally ripped the light out of the trailer! I had showed them how it fell and mentioned how the trailer wasn't put on right. When I got to my destination and went to take my car off, the entire trailer lifted. it wasnt on the ball hitch properly. I am just happy it didnt detach while I was driving down the highway. Not sure how this place is even open.
Heather S | Expérience généraleVery nice people & very clean .
precious m | Expérience généraleAll Good
NATHAN F | Expérience généraleVery accommodating. Thanks!
IRENE S | Premières impressionsI do not wish to comment
Shelly Z | Expérience généraleThey were very helpful with any questions I had and made sure I knew how everything worked.
Sonny H | Premières impressionsThey computer was acting up had me locked out of my storage for two weeks and I had payed two months in advance
gene t | Premières impressionsI recommend updating the system. There were units with "ready to be used" tags; the system read unavailable. I needed the largest unit; the only one available had a small door which made moving hard.
SHELLY M | Expérience généraleGreat location, facility and service
Laddie F | Expérience généraleThe only thing I don’t like I couldn’t get in the storage to put my things in there those cards I have to get in with keep on denying me to get in now that’s wrong Now probably going to charge me EX.
Catina R | Premières impressionsVery nice storage
Darla C | Déménagement en ligneThe staff was awesome!! Their service was outstanding!! Very friendly,prompt, & they fixed me up w/exactly what I needed. Thanks Uhaul!!
nikki h | Premières impressionsImpressive place!!!
Laddie F | Premières impressionsCustomer service was AMAZING ! Everyone was very nice. They took care of me got me a Uhaul and a storage in less than 30 minutes. Excited to get a 1st month rent free with a purchase of a uhaul rental
Phyllis S | Premières impressionsFantastic service - beautiful facility- couldn’t be happier
Christopher B | Expérience généraleEasy
Larry D | Premières impressionsNice
precious m | Premières impressionsNew facility, great location, clean equipment/truck, professional and courteous staff.
jeannie c | Premières impressionsCustomer service was great at the houma location. Would definitely recommend to family and friends
terrance c | Premières impressionsThanks everyone
crystal b | Expérience généraleVery courteous staff. Very helpful.
donald b | Premières impressionsGreat people and place.
Nathan M | Expérience généraleThe Workers were so helpful and made everything easy and simple. Great Staff and facility.
Michael J | Premières impressionsVery well run and excellent staff!
ALLEN T | Expérience généraleDawn and the manager made sure I was taking care of in a timely manner the place is beautiful I feel comfortable about my things being there
Sherry P | Premières impressionsGreat job!😁
Pamela V | Premières impressionsExcellent service
Brittany M | Premières impressionsClean, friendly and convenient.
shawn o | Premières impressionsAucun
Mary H | Expérience généraleShe was very good & our spoken . I would refer plenty to Uhaul
Cherell F | Premières impressionsThe personel were great to work with and made us decide we needed a mini storage too. Just wish they had a lift truck tail gate one on site. At 64, a little rough bringing heavy items up the ramp.
Nathan M | Premières impressionsThe Customer Service person I dealt with was friendly and knowledgeable about the U-Haul products and services. It was a very good experience. Merci!
Clifford F | Premières impressions