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LATOYAA B | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of Jamaica
Testimonials From Recent Customers
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Person called me to keep telling me why my storage wasn't used yet kept pestering me . After they asked if they can check me out …. They never did and I had to do it myself . Why tell me you gonna close my unit so someone else can take it without closing my agreement. Smh totally unprofessional
Prince H | Expérience généraleThe return late night is atrocious. No place to leave your vehicle and everything is in disarray. I would never come back nor would I refer this location to anyone
Fitzgerald BI was charged for not having a full tank of gas upon drop off, when I only received a 3/4 upon pick up.
CARLTON GOnce I walked in the employees were all really nice and helpful. The actual truck was in excellent condition. The only thing that wasn't great was all the random strangers who kept asking me if they need a someone to hire which happened several times. Being that they are not employees of U-Haul I felt slightly uncomfortable with strangers that kept approaching me who are extremely persistent. Other than that I had an extremely good experience !
David TLady called and informed my of my options for check out and I thought that was amazing Ty
Prince H | Expérience généraleAll went great. Thank you
ken cStaff was great the gentlemen who assisted me was great and very helpful....
PRESTON B | Premières impressionsI'm giving this a 5 star because of the woman at the front desk. The line was so long and she was the only one there and her patience was superb!!! Get more stafff!!!- I watch her for so long and her Demeanor never faultered. If you don't get more staff to support her, you're going to lose her and it going to be U-Haul own fault. ESPECIALLY ON A SATURDAY, because that wasn't fair to her. I don't know her name but she had black hair.
ROGENA D | Premières impressionsExcellent service à la clientèle
JUSTIN CThe facility was rat infected me things was all damage by rats am still waiting on a response
Garfield C | Expérience généraleBien
ERIN PVery good!
Chun-An L | Premières impressionsThe only issue i had was, you don't have any carts to move out things from truck to unit, someone had to lend us one.
GEORGINA S | Premières impressionsImprove parking for those renting a vehicle and need to leave our vehicle at the site. The staff was excellent. They were knowledgeable, helpful and very professional. They made my rental anxiety manageable. The electronic process is extremely slow for this day and age. The time spent at the counter is too long throughout all of U-Haul site.
MARK MStaff great.
andre m | Premières impressionsnothing
JOHN MGreat experience…..helpful staff….nice and clean facility
Haripersaud C | Expérience généraleThere is too much rats an i found a dead rat an rat dodo all over my stuff an storage an i dont hsce food in there it was disgusting
ARDEANNE D | Expérience généraleNo comment at the moment
NICKISHA F | Premières impressionsNothing presently.
LENNIE SWould be nice to have a free dumpster for customers but other than that, I love this U-Haul and the staff.
Shana k | Expérience généraleI have been called the N word on a couple occasions and I don’t recommend.
TAHESA T | Expérience généraleGreat Customer service I forgot the woman name but definitely helped me and received so much information regarding my trip. I would definitely recommend this location to anyone looking to move or transport anything. Thank you so much U haul Jamaica.
ROBERT GThe customer service was exceptional; calls to confirm and text follow up as well as on time and friendly delivery
lora mGood people, Good service
LAWRENCE CShe was asking Michael P questions he was so bothered
DIMARIS RGood customer service
SAMUEL JGreat costumer service
ANISSA VAwaiting receipt over48hrs from return
ORMOND EThis location wasn’t an issue just the drop off area for my specific trip.
ANDREW NAwesome
IBRAHIMA SWith the manager you have running the location. I believe you have everything you need.
Larry DThis location was above and beyond better than any U-Haul location I have ever rented from.
Edwin AMy original location was woodhaven auto service center was notify 30 minutes before my pickup time of the change of location this was pretty frustrating and I should have been told well in advance of the change in location.
Daniel CThank You for giving me this opportunity.
PAUL T | Premières impressionsThe staff were very helpful and nice. They were knowledgeable and their customer service was excellent. I would use U-Haul again and would refer this location to anyone.
vanessa t | Expérience généraleBueno
ROMEEL ZBullshit dropped back the u-haul clean and they charge me still saying it wasn’t , this location just pure garbage wouldn’t recommend to anyone !
RADESH HTruly i don't see anything to do right now, but only trust the Lord that your business continue to grow and then you can give back to assist the less fortunate children, and the Lord will prosper your business.
SHIRLEY AThe vehicle is poorly maintained the suspension rear
DENNIS RI was so impressed mostly woth the people who work there. Make me feels like i could be froends with them all. Awsome buisness structure with trusted employees. Im not the type to leave reviews but i had to glorify the staff.. all of them seriously.
CHRISTIAN T | Expérience généraleGood staff
kin lI needed a van in a pinch, I had great friendly service with check in and Check out. Merci
MICHAEL BStaff was extremely helpful. Thank you
IDALIZ SBien
IBRAHIMA Scontainers need to be larger I had to use 2 containers for 1 room
KATHY HAwesome
IBRAHIMA SWhile my experience in NY with the NY crew was excellent, that changed dramatically for the worse. Initially, the transport rato my VT home was well-done. Once I scheduled their pick-up, everything went away. Each of my MULTIPLE appointments were canceled without notice. When i called to check-in each time as I had to travel over 300 miles and rearrange my schedule at great inconvenience, the excuses given were bold-faced lies. No calls were missed and no voicemails left although I was told that since I didn't take their call which was never made that is why the pickups were canceled so many times. Obviously, there is a HUGE problem in your NH offices. Note that I am now extremely disappointed. I will never use uHaul again for ANY reason nor can I recommend the uBox given my now horrendous experience. Also, of interest and importance, is that due to the mistakes and failings of uHaul's NH locations, I have been charged another month for rent and now late fees are accumulating. This is absolutely unacceptable as I will not pay for your incompetence. As such, I demand that the latest charge and any late fees be removed.
Carloyn HIn every business customers comes first, so if a customer comes to rent a truck but needs a storage unit at the same time the customer should be able to do both transactions at the same time in order to save time and prevent confusion frustration and delay. Please be reminded that customers have to pay workmen on the truck for their time and it takes time with a slow messed up computer to rent the truck, then to go through the stress of renting a storage when truck is returned and sometimes if not most times when the truck is being returned the office is already closed. So, the bottom line is quit the delay, frustration, confusion, headache, stress, mental agony, misery, AND DO BOTH TRANSACTIONS AT THE SAME TIME! PLEASE!!!!!!Blessings to all the customer service reps who work so hard at the front desk. Mr President please to purchase new computers for the reps at the front desk. They need it in order to serve the customers efficiently and effectively. I will continue to use U-haul whenever needed but right is right and wrong is wrong for me.
ROBERT MWash trucks would help i received a dirty truck
KENNETH JEverything is good... And the employees are very helpful
Samiul JThe staff weren't friendly toward my husband. I then came in to rent a van since they were giving him an issue. I rented the van w/o an issue but was given a van that smelled like fish, also I drove the van about 4-7 miles an the gas tank sign came on. I could hardly make it the additional mile or two to a gas station. The car started going slower like it was about to die.
alexis sWonderful service by the crew, especially the young man who helped me in the lot when I returned my truck on Tuesday morning. Services are way overpriced, won't be returning for that reason.
Victor AJust keep up the good work. The place is amazing
Helen EDuring reservation I had checked for the furniture pad and dolly with an expectation that it would be in the truck when I pickup. Unfortunately, was told that I had to ask for it during the visit/picking up the keys. Things to improve: During pickup the original reservation should be looked at on what was asked/reserved and confirm with the customer avoiding inconvenience. Overall the experience was great.
SAMEER ALocation has multiple people onsite that were not uhaul employees asking if I needed assistance both upon entry and exit of the facility. I rented a car hauler. When I reached my destination to pick up the car, i discovered that the tire ratchet straps were cut and not functional. I had to use my own to secure the vehicle safely. I reported this to the drop off location. Uhaul staff was professional and helpful. No complaints regarding their conduct. Complaints and concerns surround facility safety and poorly maintained equipment.
LAWRENCE PAwesome
IBRAHIMA SReturned the truck is a very bad experience because it took 2 hrs on the phone to find out the return location
PHUONG VJohnathan R was a big help from start to finish. Great employee. Michael Persaud is usually a great help as well.
DENNIS BThey’re Rats and Roach running around, otherwise it was good.
Joan R | Expérience généraleReturn of the truck was not properly explained.
GARETH ES.O.
DONNELLL SI like the customer service and polite attitude the staff has at this location. The trick is the issue. The truck did not lock the 3 days I rented it so I couldn't do a lot of what I wanted to do . The last few hours I had the truck the doors and everything started to finally lock. But that issue needs to be fixed on that truck asap.
BRYTTNEY CRental process was smooth, I had issues closing out my rental but someone from the office called, I explained the issue, and we got it resolved quickly.
NEFERTITI PMs 'Jailiene', who works the front desk at the Jamaica location, was very courteous, professional and helpful. Je la recommande fortement.
bernard lMicheal was amazing he was very patient, attentive and professional. He made sure I had everything I needed. He should get a raise, dinner etc. THANK YOU MICHEAL!!!! 殺
Jacquline H | Déménagement en ligneCustomer service quality was very poor, I waited 1 and half hrs, just get a van.
mustafizur rContinuous excellent customer support and service
RASAQ OBest place
Erick A | Expérience généraleFriendly front desk, simpler options for older people.
Fahim RFriendly staff very good 👍
EMERSON LThe manager Micheal ia the best. Be helped me. After hours. He didn't have to. Thank u
TANNISHA F | Premières impressionsN.D.
IKENNA IWell
MIGUEL PIt is reasonable good place for storage. The bathroom area is very clean and all the staff members from office to cleaning staff lend a helping hand. Keep up the good works.
SANDRA D | Premières impressionsThe person on the phone was very informative and helpful. My truck was "stuck" which as my fault and I called someone to reverse it AND turn it i'd and he assisted me no questions asked. The facility was way cleaner than I expected, access codes are requested for everything so feeling safe about who has access is a plus. I'd definitely refer someone to this unit.
JIOVONNI P | Premières impressionsThe cleaning lady there needs a raise she is such a wonderful human being. So courteous, always smiling just a joy.
Jessica A | Expérience généraleLas chicas q hablan español muy amables 😀
Jaime C | Expérience généraleVery friendly and welcoming staff.
Kodjo T | Expérience généraleI moved out on december first
NEVILLE B | Expérience généraleExcellent
Hamida T | Expérience généraleFriendly customer service
Kodjo T | Déménagement en ligneI thank you for your kindness as I did Venice.What you are and I will do Venice again if I need you.Thank you very much god bless the sky thank yo
BERNIE H | Expérience généraleI'm going to miss my new found friend Lisette. I believe her role in keeping people renting in your facility is underestimated. Her gentle welcoming spirit is such a breath of fresh air here in New York. I haven't come across a more vibrant spirit since I have moved here. I would actually look forward to running into here during my visits. For Gods sake, she remembers my twins birthday. When we had them she was genuinely happy for us. Needless to say, you all have a GEM in her. If you can, please acknowledge her in some way it would be greatly appreciated.
Antonio K | Expérience généraleStaff is alway very courteous and professional
Primrose S | Expérience généraleIt was good doing business with you guys
PROSPER O | Expérience généraleI wish I wouldn’t get charged for the whole month even if I move out early.
Kayleisha a | Expérience généraleThe best decision I ever made my using u-haul at Douglas ave.the staff is very helpful and nice.
Stacy T | Premières impressionsNo comment
NICHOLAS C | Expérience généraleEverything was great
Sophia S | Expérience généraleI had no issues at all but some of my items had mildew in the back of my unit. it was only a few things
BRIANL B | Expérience généraleI was happy here for years until my unit with my very personal items got auctioned off
SACHA C | Expérience généraleShould of have money back if storage unit is not used for a month
candie g | Expérience généraleThe distance between the elevator and the parking space is too much, It make it stressful for someone carrying heavy loads.
PROSPER O | Premières impressionsNeed more carts, also BOTH elevators should work.
Scott M | Expérience généraleThe way you Treat your Custom Good the Better your Business will grow very Good
Sandra I | Premières impressionsI had my stuff in this storage unit since 29 2017 and I felt that my things were sage over the years thank you
SUSAN D | Expérience généraleLove it
Shawana C | Premières impressionsGreat customer service from employees.
Navindra P | Expérience généraleExcellent customer service by the entire staff
Martine G | Premières impressionsStaff was very helpful
Sabrena B | Déménagement en ligneI had the storage for 1yrs and 2 weeks Majority of my stuff as pigeon and rat poop all over them…
Orneila E | Expérience généraleExcelente jazmin the young lady at the front desk was amicable but professional Empathetic Infornatitive Kind and warmth What else can one ask
MARIANELA J | Expérience généraleThe space is right on time
CAROLYN C | Déménagement en ligneI just moved my things out from uhaul into a new apartment and I now have bed bugs. Exterminator did an assessment and saw it came from storage. I hope there is someone I can speak too about this because this was a very unwelcoming experience to come into. I just moved into a new hone and now I have to pay for an exterminator.
donald L | Expérience généraleOnline instructions slightly unclear based on the separate check-in/check-out process and entry to the building. Also it states a disk lock will be provided based on the online information. I checked in after hours, so it would be helpful to provide clear instructions for customers that arrive after hours. Thank goodness the clerks answered the phone before closing and I was able to get some questions answered to avoid being unable to store my items. The two clerks inside before closing were very helpful and aided in clearing things up.
Imani W | Déménagement en ligneThe staffs was very nice 👌 and easy to talk to,i would recommend there to anyone,thanks.
Sarah B | Expérience généraleThe service at this location is amazing. The staff are friendly,courteous and treat you with respect.
AENON B | Premières impressionsstaff is courteous, polite and has alot of patience. I was running late they did not give me a hard time or attitude. Thank God for their patience and hospitality. I am glad I left Stop & Stor after 1 mo. overprice. Great Move. Satisfied Customer
valerie G | Premières impressionsLeft my belonging in what i thought would be a clean environment and came back to a storage FULLLLLL OF RAT POOP FULLLLLL ALL OVER …. With me having to spend $150 on laundry alone and having to discard of many of my possessions due to contamination also having to discards of a very expensive carpet because of s dead rat being found inside…. The amount of dropping shows how unclean the environment was
Nathalia W | Expérience généraleJazmine, Jailene are amazing and greatis. The staff is friendly and nice.. Bryan Josh and kaisy are helpful.
Milton M | Expérience généraleNo comments at this time
Connie R | Premières impressionsExcellent service à la clientèle.
ramiro f | Premières impressionsI will let somebody know that yeah is the best to be able to rent a unit I will refer somebody
Ana O | Premières impressionsAlways excellent service
kim b | Expérience généraleThe recipients was very helpful to get me what I needed.
CARLOSENRIQUE H | Premières impressionsThank you very much for storage and will recommend you to others.Am not living in Queens,moved to Brooklyn,but never find any u haul location in Brooklyn.
Sharon M | Expérience généraleJazmine was the best. She was everything a representative of U-Haul could ask for. She is great with me and I saw he deal with other customers as family members and. It must paying patrons. I will recommend this U-Haul to other people simply because of her. And Micheal too. But mostly Jazmine. On another observation. Everybody is pretty nice at this U-Haul. .
MAHINDRA D | Expérience généraleAlot of immigrants outside&inside the facility approaching me for help. But I love uhaul and storage rooms.
Shanna H | Premières impressionsThe best over the years am using them.
kim b | Premières impressionsThe building is to hot, plastic hangers melted, other than that it was great, and I would come back Thanks
CEDRIC M | Expérience généraleKeep up da good work
pamela r | Expérience généraleMANY THANKS. I WILL DO BUSINESS WITH YOU AGAIN.
Audry A | Expérience généraleNot gracious
Yvonne K | Expérience généraleI had a couple of bad experiences which I made known in a review.
Olivia P | Expérience généraleAwesome customer service and management very helpful.
Kelisha H | Expérience généraleNice 👍 people very helpful
Steven R | Expérience généraleNo worries
CEDRIC M | Premières impressionsthe entire team was very helpful and the manager was well experienced that a great team at that location
cecil c | Expérience généraleThey offer a lock with a new storage rental of which they don't have in stock. Why offer something and you don't have it
Bernie W | Premières impressionsI got flooded twice and asked for help lost a lot of furniture had to be replaced I asked management for help several times now help other storeage renters were trying to sell drugs to me I was there for quit some time but it got really dangerous to store your belongings there so for my safety I left out i have a lot of family members in New York but this will not be were we store our things due for safety reasons I hope it gets better in the future but for know no
tionne t | Expérience généraleYou guys are horrible , they need to bring the old manager back
PATRICK S | Expérience généraleMy 75 inch tv and 4 50 inch tvs,my stereo system,Xbox one,clothes,furniture were all water damaged. We moved into our new house and now have to replace all these items due to water damage at facility
DANIEL M | Expérience généraleCan't say enough good things about this place. I use storage a lot. Extra space, cube smart, etc. this place is my only favorite and will be happy to return when need storage again.
Dmitry I | Expérience généraleOverall my experience at this uhaul storage was great, the only thing I would say could of been handled differently was the price of my unit being rose without any notification everything else was wonderful. Thank you for your services to my family we appreciate it!!!
Jamillah M | Expérience généraleThey take your things a sell them to others bad business
Sharn S | Expérience généraleExcellent customer service. Thank you.
ASHEMA F | Expérience généraleFantastic and helpful staff
Johnny H | Premières impressionsI would use the fascility again just keep me in mind for next time
Paul T | Expérience généraleIt was great
allen c | Expérience généraleAll of the staff at the Jamaica Uhaul on Douglas Ave are always super helpful.
LaShawnna R | Expérience généraleGreat customer service from all staff
ELISAV D | Premières impressionsThe only thing I didn't particularly like was there was no prorated rate for time used or switching units before your month was up. overall it was a good experience
ALITA T | Expérience généraleThe move out was easy.
jacqueline f | Expérience généraleThe manager Jasmine or Jazmin is amazing. She truly takes time to listen to your needs and provide all options. She went above and beyond with checking on customers and making sure we had everything we needed. Her staff is amazing as well and shows she trains them well. Best U-Haul experience I ever had and her and her staff truly deserve special recognition, the highest award she can receive.
HAROLD J | Premières impressionsTotally satisfied with my experience
audy g | Déménagement en ligneVery good service and good people
sandrawatie r | Expérience généraleMY first STORAGE experience, great Staff, good Mannerisms with customer, very informative . Thank you Douglas Ave, Queens NY
SOPHIAS F | Premières impressionsAlthough, the one staff worked extremely hard and quick, it would have taken less time to register if there was more than one rep at the checkout counter
JANICE M | Premières impressionsMade a reservation for a storage locker over one month in advance. Showed up to the facility and the staff was unprofessional. Had to wait 1+ hours for the staff to find the reservation and take me to the unit, which was located on the upper level despite having requested a lower level. Unprepared and unprofessional.
hannah r | Expérience généraleNo comment
CHAITRAM H | Premières impressionsI love it ,
evis s | Expérience généraleServices very good, except for the access to go in. The code messs up all the time. Former method of sweeping the card was less combersome. This could be better & improved on. A.O
ABOSEDE O | Expérience généraleI had a two month storage and it was very secure and exactly what I needed it to be
rafi r | Expérience généraleAmazing service and systems. The staff was VERY helpful!!
Candia O | Expérience généraleThe staff at the Douglas Ave location was very helpful and professional . Answers all my questions and concerns
Miriam S | Déménagement en ligneDuring checkout After instructed by staff at the facility to cut remove my lock because my key was misplaced I was later contacted by a screaming manager stating I breach contract in the most disgusting way. Besides that ordeal everything was fine.
ROLLAND R | Expérience généraleAwesome staff. Courteous and respectful.
IVAN R | Expérience généraleWow nice team so professional highly recommend
WALDINEIAL D | Premières impressionsWhile I was getting my stuff inside the storage someone stole my lamp.
Hernando C | Déménagement en ligneA mouse got into my facility and chewed up my child’s car seat, an expensive one.
moradeke o | Expérience généraleI upgrade my storage at this location , to my surprise the box given to me was occupied, Liset and the manager immediately help me temporary found solution to this inconveniente. I am thankful for that
JORGEROLANDO R | Premières impressionsI believe his name was Darnell at drop-off location. Gentleman was very helpful as well as ultra friendly...
Rocco C | Déménagement en ligneEverything went well it’s just sometimes when I went the staff wasn’t to understanding that things happen in life and sometime not to approachable
Eliseo C | Expérience généraleKeep working
Flloyde T | Expérience généraleMichael has the best Uhaul team! I've visited uhaul plenty of times and this was the 1st time were the staff actually wanted to help! I would recommend this location to everyone!! thank you Michael and Team for making everything to smooth.
Ronar O | Déménagement en ligneThe cleaning lady is very nice and clean
Javier M | Expérience généralethe only hiccup I have is trying to leave and to arm my unit. When I checked out the door would not open for me to leave at the loading bay, so I was stuck. Then when I left through the entrance on douglass there wasn't an option to arm or disarm alarm so I was a bit confused about that.
Karen R | Premières impressionsVery misleading information on the website and what happens in person. I reserved a unit online while on a move from FL to NY. I made the reservation for a specific unit size given my things and for a specific price. So after driving the truck for 15 hours and hoping to check in to my unit, I was told that it was unavailable and that I could get something a little bit larger for a different much higher price. Why have the reservation in place online then? Fortunately I told the workers there the situation and after arguing with them and whoever was their manager for an hour, I was able to secure a similar sized unit on the same day for an agreed price. The facility itself seems nice with good hours and equipment available to help with moving things into the locker. In total I had my things locked up for about 8 months and I was surprised to find that it was not at all dusty, seems that the ventilation and filtration is good enough. Move out was simple, and I did it online. However, the status was pending for several days and if my rent was due, I think my card would have been charged. I had to physically call in to make sure the unit was moved out, and the agent who answered was surprised that they didn't see the online request. I wish what was on the U-Haul website coincided with the reality. I would recommend this service for the price, but not for anything else.
Vladimir K | Expérience généraleI was waiting over an hour while your employee was taking to other people on the phone. Then when other customers arrived he would leave my business and attend to new customers who walked in. The employee Lisette who eventually showed the storage was very professional and courteous.
Maria R | Déménagement en ligneThe workers worked well together. They also worked as a cohesive unit while multitasking getting all customer's needs met promptly. Last but not least the Manger was also hands-on the units and the facility were well-lit and maintained immaculately clean.great 1st experiencece
ALITA T | Premières impressionsstaff was very helpful
Totaram G | Déménagement en ligneThank you to the team at that location that helped me move in. Even after closing time, I don’t know what I would’ve done without the help
Sasha J | Déménagement en lignethe Gentleman who worked there was very professional and helpful 👏🏾 👍🏾
WILLIAM W | Déménagement en ligneWhat's the very good stores place good space suddenly I? Don't have any problems thanks.
Sarah E | Premières impressionsPoor customer service and unhelpful staff.
takisha f | Premières impressionsI was only surveyed and made to sign a water damage report once. I received another call saying my unit may have had water damage, which it did, and no one came to see the damages.
Kevin P | Expérience généraleStaff extremely patient and courteous. Sometimes hard to be so nice to an Old lady who's not used to your way of doing things. The guys were great! Highly recommend the Jamaica location .
Margaret C | Expérience généraleMerci
Doreen M | Expérience généraleStaff in the office and those cleaning the storage facility were well-mannered and accommodating. The place was not too busy, which made it easy to unload and store things from my vehicle, as well as access my belongings.
Edward L | Expérience généraleNice clean place
Simone R | Déménagement en ligneGreat place and helpful staff. Facility is well maintained and secure. Good experience so far.
Javier R | Premières impressionsI would like to thank Michael, Mathew and the rest if the Uhaul Team at the Douglas Ave in Queens Office. My sincere Thanks to the Management who was understanding and kind. I had a very hard 2022, so their Kindness is so Appreciated, Thanks again. We'll recommend family and friends.
wendy t | Expérience généraleExcellent service à la clientèle
Sylvan L | Déménagement en ligneIn my opinion everything is okay there. I would recomende that place 100 %
Rivelino J | Expérience généraleI've used Uhaul a few times. And never had any problem with them. They are absolutely wonderful.
DEBORRAH H | Premières impressionsWas so disappointed about everything
jannel l | Premières impressionsEmanuel was friendly and helpful
Jesenia F | Premières impressionsIt's good to do business with Uhaul
Rivelino J | Premières impressionsThanks so much for the professionalism
Adrienne S | Expérience généraleThey loss my stuff and said that file a claim and I never received a word.they call me every month saying that they gonna action my belongings when they can not find them.
PERCIVIA H | Expérience généraleNo problems at all. Mr. P was helpful
Anthony S | Expérience généraleAs always perfect but the code system is kinda annoying to check in at first when you’re newly moving in.
Sanjay P | Expérience généraleI enjoy the good work the man duty is doing very helpful
John A | Premières impressionsUnhelpful staff with the exception of one person. Damaged seat in truck that caused injury to my leg. Had to change truck. Never ever received a follow up as I was told I would, from anyone regarding the incident report that the manager completed. Poorly lacking in customer service. Didn't have out container ready and was told we did not call ahead even when I spoke to the manager days ahead and specifically had his authorization. Had me and those I was with outside for over an hour waiting in the pouring rain in the wrong location. When the right location was told to us, there was no one there to open the door leaving us outside in the downpour for another 20 minutes. Extremely disappointing experience.
Michelle S | Expérience généraleMade an online reservation for storage. I made a one way move from Jacksonville to New York. I rented a truck and transport and hired workers to help me load my truck so that I could arrive before office closing on 10/1 to access the storage. After a 17 hour drive, I was told that the unit I had reserved was given to someone else. I did not want to pay more for a larger unit. It took about an hour to get something sorted and only with the help of the store manager. Facility could be cleaner and could use some air conditioning, it felt very stuffy inside. Overall would not use or recommend U-Haul storage to anyone in the future.
Vladimir K | Premières impressionsThe main elevator I needed to travel to the basement did not work so everything took much longer than it should
Vaden R | Déménagement en ligneStaff need to be more Friendly the look miserable. They are not on point with their job.
Eunice D | Expérience généraleVery clean, well lit, temperature conditioned well, carts always available. Knowledgeable staff. Merci!
EUGENE W | Expérience généraleexcellent
Sophia S | Déménagement en lignePlease note that I moved out on August 29. 2022 and not August 31. 2022 as stated above.I spoke with Michael Persaud about the reversal of the monthly fee and I'm still waiting to have it posted to my account. Thanks you.
Kathleen J | Expérience généraleVery awesome
Barbara A | Expérience généraleIt was very packed at this location. My boyfriend and I had to wait for 15-20 minutes.
TAISHA J | Premières impressionsFound A Extra Lock in The Stotage , Have To Return When I Get A Chance, Thanks
Suresh D | Déménagement en ligneThank you for the opportunity to provide feedback. The facility is great, but receiving more support would be ideal. I had to call in a third-party locksmith to gain access to my storage space, to close it out yesterday. Is there no U-haul lock masterkey? Having services/amenities like recommended locksmiths to call would make the customer feel they don't have to be completely self-reliant. I was lucky enough that there was not a lot of people at the site, so I could access support from the front desk, but days that it is busy I am sure it would be much more difficult to be in communication with those working on-site.
Mera S | Expérience généraleit was an ok experience i returned my rental and it was a first time renters didn't know of the check in first then able to access the building .Now it was a great offer but when i went online to get the size storage i needed it only had the options for $90 lockers i didn't need that large . Also question is it policy to if the gas is below the line to bump it up ? In all it took 2 hours extra to move in .
Eliseo C | Déménagement en lignePlease do better in cleaning the bathrooms they are disgusting. The storage was good. Thank you...
Lillian C | Expérience généraleI made a reservation on the phone and went to the facility and had to do it all over again even though I have a reservation number. I reserved a street unit. When I got there the unit given is on the basement. I am pregnant and this is not convenient. They unit was dirty and locked. Check in took forever. Inspite of correcting the check in staff, and giving them my ID, my name is still incorrectly spelt. No one shows you to your unit. It's a maze to locate. When we got there the unit is locked! You have to go back to the staff and then be rushed because they have to leave. When I booked the unit I asked for the facility contact number. The number given is one that takes you to the call center. Overall the service was poor and fell way below expectations based on the brochure and ads.
sohodra r | Premières impressionsOnly complaint: There were tiny red bugs in the unit which gave us bites that were painful and itchy. The friend who helped us had to seek medical attention for a bite near his left eye. Overall: The staff was courteous and very helpful to an 82 year old woman and her helpers. It cost more than we expected; but on short notice we got storage so the home repairs could go forward, for which we are grateful.
Margaret C | Déménagement en ligneThey treated me like a family member, very professional!!!
Glen W | Expérience généraleThe staff provided excellent customer service and were very helpful and pleasant during each interaction.
TIFFANY M | Expérience généraleI will recommend using this location for your service need top rated staff and management
bernadine R | Premières impressionsThank you so much
Kisha S | Expérience généraleI wish someone told me nobody would be willing to help when I got there getting inside the building was a process to figure out then the access code wasn't working. When I got inside the building the elevator wasn't working. There was no kick inside my unit like the online service said it would be so I had to figure that out later
Amber M | Déménagement en ligneWe rented 4 trucks over a 3 week period and moved into 2 storage lockers. Overall, we were happy and are finally moved out of our old home, while we wait 4-6 weeks for our new home to go through renovations. U-Haul was great for our situation where we needed to move from one home to two different locations. Staff at all 3 locations weee super-friendly (Woodhaven Auto, U-Haul of Jamaica and U-Haul of Flushing). Some areas for improvement (I've included for truck rentals too) -the move in process was very time consuming (about 2 hrs), the web sign was problematic. We were in a hurry, but did not get clear information and had to change our locker due to issues finding it and lengthy walk/ride on elevators. -our truck reservations were bumped twice, because drivers didn't return their trucks in time. This added a lot of stress to a stressful period. -we saw the U-box moving containers at the U-Haul of Jamaica Queens. It looks like a newer version, with steel construction - much better than the plywood boxes and orange tarp advertised by UHaul. I wish we knew about these newer boxes, because we would have used them and it would have been a much better product for our situation. Note: we would have gone with PODS, but could not due to size limitations in our driveway.
Varanesh S | Déménagement en ligneThe technician were very well aware of their work very professional and helpful and the bargain was great
John S | Déménagement en ligneThe people at the 168-11 Douglas AVE location were extremely helpful and had no problem answering the many questions I had
Leopold A | Déménagement en ligneToday I was bounced between (2) different uhaul locations. The text confirmed an address that was further away but both locations had my reservations. Which consumed more of my time.
Antoinette P | Expérience généralePlace nice, clean and safe.
Elizabeth O | Premières impressionsthe Best Uhaul in The World
Dalvin C | Premières impressionsI will not so ever deal with u- haul anymore in my life because their have so many thief , they vandalism my unit storage and they take everything I lost merchandise round $30 t0 35 thousands dollars please I need justice for my items
mirlande j | Expérience généraleThe storages is rat infested need to be cleaned
Joy M | Expérience généraleThe staff was wonderful in helping us to find a storage that was convenience to me.
Calvin B | Premières impressionsThere was a door that was broken and wasn’t working so it makes my trips of moving the things from the chuck to the storage area a bit difficult to man hover that was one of my biggest issue and I think the facility needs some more push carts to push your goods on to the storage but otherwise it’s good for business
Linford N | Premières impressionsThe first gentleman who helped me was very nice. He recommended I pick up my truck from another location or come back to New York. When I got into New York with my truck it took me 30 minutes to get into the storage unit. The gentleman who was supposed to be on lunch was aggressive and angry and asked me why I didn't register my card. Throughout the night I kept getting locked out of the facility due to my card not being registered. The worker was so busy arguing with another patron that I have to keep constantly asking him for help he didn't guide me to the area where my storage unit was that. He did not tell me that there was another lot where I can drop off my truck. It was just not a good experience this time around with uhaul.
Nekai B | Premières impressionsI only have one complaint, I made a late payment and a lock was added to my storage to deny access. That wasn't really the issue. The issue was that the lock was on for a whole week even after the payment was made. I had to go during business hours to get it removed. That should be something the company stay on top of. Sometimes emergencies can happen.
Fatoumata d | Expérience généraleI had some great experience since I've been using uhaul services
ROBERTDEAN M | Expérience généraleStaff was extremely helpful and supportive when I faced challenging times. Merci
Jamie W | Expérience généraleEverything good, just that the ladies at the front desk could be a little more kinds
Jose D | Expérience généraleNo comments
marcia l | Premières impressionsGreat staff very helpful and patient.
david r | Premières impressionsMy time at the u-haul storage unit was great never had a problem with staff very respectful never had a problem when I called about something I wasn't sure about the place very clean & organized overall I would definitely recommend this u-haul storage unit located at 168-11 Dougals ave Jamaica NY 11433 satisfied customer
tanya a | Expérience généraleThey the best. People need to stop their nonsense. Period.
Michelle L | Premières impressionsKeep up the good work
melessa t | Premières impressionsYou guys made my bill go so high no one called us tell my bill was over $1 000 dollars and ready for auction so f*** U-HauL going to tell everyone not use your facility ! Have a blessed day now I am going to post it on my Facebook
Judith G | Expérience généraleI made a reservation for a unit with ground level vehicle access. I was lied three times by sales reps., ended paying more money and I had to go further to get a unit on second level with a broken elevator. I want a compensation for the terrible service I got.
Manuel F | Premières impressionsI find the staff at this location to be very helpful and accommodating. They go above and beyond to ensure that the customers' needs are met. KUDOS to Melessa Toussaint (Manager), and the rest of her crew. Shout out to Josh and Liz, Charles too. You all are the best @ U-HAUL Douglas Avenue Jamaica location.
SHARON W | Expérience généraleI started renting a storage unit to housed my Grandmother's most prized possessions. Thinking I was keeping them safe, this place turned out to be the worst decision I've ever made. When my unit was flooded it ruined my furniture with water and mildew damage. I was told that there was nothing they could due as I opted out of insurance. I explained that, I didn't know insurance was an option, as no one informed me on any insurance when I started renting the unit. All I was told there's nothing they can do. Which is completely unacceptable. My items can never be replaced. My other items that wasn't affected were moved upstairs to a smaller unit, but I was still being charged the price of the larger unit. When I finally decided enough was enough. I came to remove my things to go elsewhere, only to find the rest of my future was ruined by RAT DROPPINGS! When this was brought to the staff attention, they said that was regular! I am truly disappointed and angry at the amount of unprofessionalism and just complete disregard of my belongings. I paid uhaul to ruin my future. I have no sofa, mattress, recliner chair or dining room chairs. Just nothing, if it wasn't in plastic bins it's GONE! I will never use uhaul or recommend uhaul to anyone!
TEJIM L | Expérience généraleThe bad it long time gets any done
edward D | Expérience généraleI was very pleased with how everything was done.
Neville A | Premières impressionsI never moved my stuff out and was lied to as I dealt with covid and illness. I did show up to renew a contract and was turned down. I will be in contact with corporate about this location .
Ayana I | Expérience généraleWas good experience.
jean T | Premières impressionsI will NEVERRRRRRR use uhaul again for storage!!! While the workers that walk around the units and help were all very nice, the people at the front desk (with the exception of the two men that were there the day I officially moved out) were NO help. Uhaul owes me $30 and said they will have a manager contact me… that was 3 YEARS AGO!!!! Still haven't gotten a refund or even a call back. They charge you over $100 to put your stuff in their dumpster, like what is the dumpster for if not to discard things, I paid $92,9 a month for a box and they still make you pay to throw out furniture. Using uhaul was one of the worst experiences I've had with a facility. Will not recommend.
DANIELLE,DIANA S | Expérience généraleMy daughters attend St. John's University. I always use the storage unit and van rental.
FLOYD M | Expérience généraleWould be great to have more openness to pricing and to ask uhaul that if you only need it for an extra day over the time period you wanted that they wouldn't charge you the whole month. Ie taking advantage
Hisham A | Expérience généraleSo far everything is good in other parts so I have no question that's a moment
elwood l | Expérience généralePerfect
Fahri K | Expérience généraleI have had the worst experience of my life for the past six months dealing with the Jamaica location. My family has used Uhaul since I was a kid for storage. But with this last experience I will not be returning and I am very close to writing a public review, since no one will get back to me or call me from customer service. My unit had rats, which fine- no big deal - it happens. I asked to walk away from the unit and leave the damaged goods behind. After months of no one following up with me, Melessa Toussaint reached out and gave me a refund for the months I had to wait and assured me there was nothing more I needed to do. Great! Moved on with Life. Fast forward, for months I receive late notices on the unit. I sent them to Melessa. Radio silence. Finally I contact customer support. She emails me I need to sign a letter of abandonment. After I have my questions answered about the letter by Cynthia, I sign it and send it over. I ask Melessa to confirm she received it. Radio silence again. A month goes by, I receive notice a LEIN is being placed on my CREDIT due to late notices. Over a unit that is CLOSED?! What? I call Melessa. I call customer service. No one can help me. Finally Melessa emails me back on e poorly written sentence that I have to sign the letter. I forwarded her the email, and resent the PDF. She just didn't see I sent it? Then proceeded to ignore me for three more days. Then said she received it and said something about waiting on a dumpster to arrive? This has nothing to do with the fact that my credit has been wrongfully affected by Melessa's Oversight. She literally ignores my emails completely, she has never even acknowledged her multiple errors during this entire experience. And no one has ever cared enough to even reach out to me and hear out my concerns. I was told to reach out to Will Wolof, I have called his office four times. Radio silence there too. I text him as well, nope. Nothing. How hard is it for anyone at Uhaul to give me a call? Ever? I am not crazy, or irrational. I just wanted basic decency and assistance which I never got. I got a call that the unit has been closed. Great. This doesn't change the fact that no one has ever reached out to me, my credit has been damaged on a unit I never ever failed to make a payment on. I am so angry, and disappointed. I have been a loyal customer for years and years, and now I really don't think I can ever trust this company again.
Taryn S | Expérience généraleYour staff is excellent. Darnell, Candace and especially Mr. Phibs worked so hard to make our experience wonderful. Merci encore.
UMA B | Premières impressionsThe staff were extremely friendly and insightful. They made the process so easy. I never knew the process can be so streamlined.
Jason S | Premières impressionsThe staff always have an attitude. The phone is hardly ever answered, my storage unit was so hot that my clothes were sticking to me. I had to keep walking down the hall because the light sensors would go off like every 5 to 10 minutes and it would be completely dark. My unit was not handicap accessible. So I had a hard time carrying beds and dressers up the stairs alone. The loading area is way too small. Cars and trucks were blocking each other. I've seen several large roaches to the point that I had to pay a service to throw all my belongings out for fear I would bring roaches to my new house. The bathroom was gross both in the storage facility and the main rental office. After all of that I wanted to rent a smaller 5x5 for some sealed plastic bins, but the way the staff treated me on my last visit made me just say forget it and I will NEVER use this company again nor will I recommend this company to friends or family.
TENIA T | Expérience généraleStaff were incompetent. One elevator not functioning. I made a separate complaint for employee P. Singh at UHaul of Jamaica.
Andre C | Premières impressionsBefore staff and managers was not helpful at all specially old manager Jessica she was the worst one I know now the team is good 👍🙏
Marxcudel C | Expérience généraleSigan así muy buena atención
Johann E | Premières impressionsDefinitely covient thumbs up👌🏾
Donnette D | Premières impressionsSingh needs more customer service skills. The other guys I can't remember there names but they were awesome!
CORIEANN S | Premières impressionsI didn’t like that one sings a contract with terms and regulation but then they start adding fees because of this and because of that .. I don’t recomended because uhaul customer service at the front desk is apathic and sometimes they Are not even around to answer the phone .
MIRIAM D | Expérience généraleCould not access our storage during regular hours. Blocked by a truck for hours. Facility management no help. Cancelled contract.
MICHAEL G | Premières impressionsAgent was friendly and helpful
Fernando P | Premières impressionsMy biggest challenge is how long it takes to process everything. It wasn't quite as bad with the storage rental as it was with the last few truck rentals. However, the overall time it took played a part in me missing a flight I intended to catch.
Zakiyyah T | Premières impressionsThis facility is completely disgusting and I'm moving my things out ASAP. It smells like trash and the place is filthy. Sad to see but people are here living in the storage units and so many homeless people living in and out of the facility.
DELISE V | Premières impressionsI was not able to move into the storage unit! The access code to the entry doors did not work and once I got help from security the storage unit had a lock on it! We sent hours trying to get online help and finally gave up. We needed to storage boxes immediately because we were moving out that day. We never got access to the unit.
Jackie G | Déménagement en ligneIt took longer than expected to find my reservation. I was assigned a locker that was occupied.
Ade O | Premières impressionsStaff didn’t give me key or unlock the lock from my storage unit, I’m stuck in the middle of a snow storm with my stuff in the u haul truck
kurt w | Premières impressionsGreat staff, especially the young men that work outside with the giving and receiving of trucks and equipment. They were extremely helpful and courteous.
IDARESIT J | Premières impressionsI cleaned my storage at the beginning of December and called the same day to your 1800 number to let you know storage is empty for no more charges and you can track that call ... after that they charged me twice even with a late fee... Didn't understand why if I had automated payment. They call me early January to confirm storage was closed I say yes and ask to please verify my late fee and extra charge to be refunded ... She said someone would call me back and nobody did... I call to your customer service trying to solve that and same thing happened never called me back... they called me yesterday from storage location 1/21 and the representative was rude and even hang up the phone on me cause I was asking about the extra charges you made to my account... SO NO I WOULD NEVER RECOMMEND UHUAL TO NO ONE
Edson R | Expérience généraleI have had other storage before, but this was a bit more pleasant to do business with. My only problem was long hold for customer service. Thanks guys.
Andrea J | Expérience généraleIt takes a long time to go up to the rooms. The loading area is very tight and easy to get boxed in.
MARKA W | Expérience généraleMonica outstanding
TIM A | Expérience généraleMelissa thank you for great customer service. I was surprised that moving was made more pleasant from you and your staff! Merci.
IAIN J | Premières impressionsThe staff were very professional and helpful, and also friendly
Gilberte J | Expérience généraleThe only reason why I couldn't say "Excellent" on my overall rating of the U-Haul Storage facility at this particular location is that there is just one problem that I had with the place. The problem is that they have these extremely loud, ear-piercing alarms that keep going off intermittently at that place.. The sound of those alarms are so shrill and so terrible that prolonged exposure to them would most certainly damage a person's ear-drums. The elevators are of a type that I've never seen before; they're like something from a previous age of man's existence on this planet, and the elevators themselves are wired to set off a horrible super-shrill, ear-drum piercing alarm that goes off for a few seconds while the doors are closing. So this is my only complaint about the place. I would recommend that they install modern elevators, and then relegate all those annoying and quite frankly, extremely unhealthy alarms to the after 10:00 PM over-night hours. I say those alarms are unhealthy because of the potential damage they can cause to a person's nerves and ear-drums, and maybe even the brains too, to a certain extent, when a person has to be there working and packing for 3 hours or more. So I think they should set the alarms to go off after 10:00 PM at night, which would be the "after hours" time period, so that people who come in there to do work in their units in the daytime can have peace & quiet, and be able to return home with the healthy nerves, brains, and ear-drums that they came in with. So apart from this one thing concerning the terrible noise of those alarms, everything else about this Storage Facility is WONDERFUL!
Elizabeth J | Expérience généraleMerci
Jayne L | Premières impressionsI will never recommend or do business with this location ever again. The location manager spoke to me like a pig. Someone needs to do something about her like replace her with someone nicer and knows how to speak to customers.
Suedulari S | Expérience généraleIf I knew I would receive such poor service from the staff and the manager I would have took my Money and business elsewhere!
TEJIM L | Premières impressionsI am an existing customer . Couldn't have been more satisfied with Rosemary service.friendly and helpful .even though I was rushing her after having to wait so long on that phone.good customer service rosemary need more like you.
Theresa L | Premières impressionsvery professional staff
Harold L | Premières impressionsThe staff that helped me with my storage unit was pleasant and helpful
kenneth b | Premières impressionsFront desk staffing on a weekend can be worked on. There was only one staff attending to a long queue of people including those with minor issues. Visited during the week and thought it was because of the week day.
Nicholas E | Expérience généraleI would have provided 5 stars if there was more than one customer service representative at the window to prevent long lines and if the AC actually worked because it is what I paid for except did not receive AC on any of the floors except the main floor. Additional cost should instead be refunded to clients who paid for that feature.
Aleah G | Expérience généraleThey staff was very helpful
Nick R | Expérience généraleGood service
TARIQUN N | Expérience générale"I was very comfortable with the facilities except for the bathroom in the units area,it is always nasty and no hand soap;I do not blame the workers for all of it; but you still did not do your part! Thank you and may God bless your business in every area that he knows how."
ANN M | Expérience généraleeveryone was Amazing
MARILYNA A | Premières impressionsU-Haul Jamaica Nyc have figured out what many needs to take a page from. The dedication to their jobs, and the calm listening voices of the staff, exemplifies professionalism.
VADEN R | Expérience généraleCharles Hampton is useless, he does not listen, I ordered boxed online and he could not find where they were. I had to request a refund. Melissa Toussaint DOES NOT know how to talk to customers she needs training. I met Darnell Gore twice he help me out and made suggestions as to what I should do even though I had to rent on two separate days and paid a little more he was EXTREMELY helpful polite and even smile, nice guy, right business attitude, he is who your company needs. He saved the day TWICE.
VADEN R | Premières impressionsI never have a issue besides the long lines may need more employees inside to help out. Over all everything is great manager always helps and multi task by helping the employees when help is needed.
Shanay W | Expérience généraleVery convient clean well lighted and safe cameras.Thankyou greatly apreciated
Lisa T | Expérience généraleNo complaints. Staff was quite professional (though understaffed?)
Leslie L | Expérience généraleI would recommend u-haul for the services it provides in store and online to assist you with your moving or storage needs.
iris h | Expérience généraleI moved out and u haul staff are still taking money out of my account. The cleaning lady that works on Friday is such a dear and she keeps the facility clean and is very helpful.
Collette J | Expérience généraleEverything was excellent, from the staff to the facility. Smooth experience
HEIDY L | Expérience généraleI was happy with my choice to store with U-Haul. The price was reasonable and I had easy access I and out of the facility. I would use them again.
Linda K | Expérience généraleGreat I’ve used this storage facility twice and would recommend it to everyone thanks again
SAMUEL F | Expérience généraleThe staff is usually very friendly and helpful. I've never had an issue with the facility except for earlier this year. Overall my experience has been good.
SERITA J | Expérience généraleBoth my move in and move out was effortless. The staff was very accommodating and helpful. Thanks
Shawn B | Expérience généraleThis storage's team is professional, friendly and helpful. I appreciate they support. Summarizing, they are the best team.
Jose D | Premières impressionsThe staff and worked with me in helping me keep my unit secure. Very understanding caring And crew of people here.. thank you all
Denise R | Expérience généraleGreat Service
FLOYD M | Expérience généraleVery present and helpful staff and management. Seems like a well-run ship.
James C | Premières impressionsSatisfaction
Valentin B | Expérience généraleThe staff was very accommodating and helpful.
ANNETTE G | Expérience généraleFor someone who usually asks a lot of questions, the staff did not mind addressing them. My only feedback is parking availability for customers who are moving in or out of the storage space.
Jovan B | Expérience généraleThanks for your service will be back
Deloris C | Expérience généraleThe staff at the Douglas Avenue location were courteous and very helpful to obtain a storage unit that can accommodate all of the furniture and items needed to be stored.
iris h | Premières impressionsEveryone I encountered from the time I walked in until the morning return was excellent and extremely helpful. I couldn't ask for more helpful and friendly caring staff members. I was treated great
Denise R | Premières impressionsthe customer service is poor when i came in i waited for one hour to move in because they couldnt find the right storage size for us and also the access card always said access denied
Maryjane S | Premières impressionsThere was only 2 persons working, the wait was long. However, the service from Elizabeth was excellent. She made a difficult day so much better. Thanks
Shawn B | Premières impressionsI was surprised in the lack of staff and the long wait times. I was able to make a reservation fro a truck and storage. The storage container assigned was filled which caused a delay with unloading.
Valerie A | Premières impressionsThoroughly professional. All staff is courteous and helpful.
GENEVIEVE P | Expérience généraleI have been renting at this U-Haul facility for about four years it's pricing is very affordable and reasonable they have excellent and professional customer service. I recommend to all
EVETTE S | Expérience généraleOne of the BEST Uhaul facility I have ever store my things. No problem what so ever. GREAT STAFF..
Jose N | Expérience généraleThank you I will be coming back if and when I need to
Doloris C | Expérience généraleEasy and simple.
Ashley M | Premières impressionsI had so many issues...I will never use uhaul again... 1. I filled up the rank & was not refunded the overage 2. They had no disc locks for my storage 3. Most IMPORTANT the location
LISA M | Premières impressionsHave some coffee and donuts. While you wait.
RAYMOND W | Expérience généraleThumbs up
Geraldine M | Expérience généralegood service.
angie s | Premières impressionsTERRIBLE. Staff was inattentive. The process was way too long (2,5hrs).No instructions on how to access my unit or how to check in. The store lock not taken off. Had to walk back to office 3 times.
Shondell B | Premières impressionsIf I could give uhual 0 stars I would. Vermin eat my storage unit and uhual didnt even bother to notify me. But the worst part was management. I cant wait to make this public with pictures.
VANESSA R | Expérience généraleMy only recommendation is to hire more staff. Even though my rental experience was exceptional with both employees, this facility is incredibly understaffed for the volume of clientele they have.
tarina h | Expérience généraleThis is the only uhaul location have been to where the customer service is always excellent, the entire staff has great CS. Place is always clean, especially the bathrooms.
shereen w | Expérience généraleStaff made my experience great They are professional, friendly and helpful. They even helped with my bag to my Uber! Thank you Michael, Brianna, John, and all the other ones I don't know their names.
katia l | Expérience généraleJonathan was awesome!!!
tarina h | Premières impressionsOverall satisfied with my experience.
Norman A | Expérience généraleIts clean and convenient near my home
Adarrelya P | Premières impressionsStaff is very slow.. and not very knowledgeable of whats happening
Arjune S | Expérience généraleIt was incredibly hard to access my locker without having to lock my vehicle and my locker each time and neighborhood wasn't safe. Nobody was there in the afternoon to check out of my locker.
Tyler B | Expérience généraleStaff were all knowledgeable and helpful
Shanny H | Expérience généraleMy ubox was stored at this facility. The manager worked with me and went above and beyond to make sure that my ubox was delivered on the day it was supposed to be delivered.
Blair W | Expérience généraleThe delivery person was great, the problem was everything leading up to it. My box was late and I was not notified. I had to call several times and spoke to many people who were not very helpful.
Sherita R | Expérience généraleDisgusting and nasty customers
NWABUEZE O | Expérience généraleThe lady from the front desk counter was ABSOLUTELY Amazing, her customer service skill were very good.
Annette B | Premières impressionsI was treated with respect every one treated me with respect
Beverly M | Premières impressionsEXCEPT FOR ISSUES WITH CHECK IN CARD WHICH MALFUNCTION A COUPLE OF TIMES
Charles O | Expérience généraleMore places to park your vehicle or the uhaul truck while unpacking either or.
APRIL S | Expérience généraleIn the past, Staff and Management were often helpful (when I was a paying customer). However, on the day of my move (closing out my TWO units) it was a total disaster!!
CONSTANCE,F L | Expérience généraleUbox should have been ready at 10am, got there and Shawn said the forklifts broken & couldn't give a specific time on when it would be fixed.Took over 2 hrs to get it fixed. Got the box at 12:20pm.
Kevin D | Expérience généraleI'll be back
Patrick K | Expérience généraleService was very slow. Staff was very unorganized and misinformed.
Allisa O | Premières impressionsI'm pleased with service and units.
SHARON M | Expérience généraleGood Servie
SHARON M | Premières impressionsStaff was patient, kniwlegable and courteous.
veronica p | Premières impressionsGreat service. Friendly folks. Lydia is AMAZING.
Sam A | Expérience généraleI went there and ask for a 10-15 they let me know it was available.the following day I came with my belongings the storage they give me was occupied another one was I of to settle for a small size.I w
Duncan M | Premières impressionsIt was fast easy and the associate who helped me Sean Gomez had helped me and was very polite and helped me understand everything he saw a line and took action and helped me right away.
SAMUEL F | Premières impressionsBeyond my expectation. Was put together by a GENIUS who really studied people and circumstances. Courteous staff too..Jermaine from DC and Jason from NY. Thanks U Haul. Keep up the excellent work.
joanne m | RéservationThere was trouble in locating our U-Boxes and it took several phone calls to track them down. The U-Boxes weren't ready on time as promised for the movers and were given a single trailer for 2 U-Boxes
Eileen H | Expérience généraleThey where very very lenient, I appreciate your services. Thank you guy.
eguan l | Expérience généralevery comfortable and clean
Anurak S | Expérience généraleAccess hours should be later and the rooms have open tops which isn't completely secure and allows dust and insect infiltration.
SHAH F | Expérience généraleManagement and staff are professional and helpful.
DAVID G | Expérience généraleI did not see the facility as I had a U-Box shipped from CA to NY and it was delivered to our address. However all was as promised. It was delivered the day it was promised in great condition.
TERRI B | Expérience généraleUhaul is a RIP off they have to straighten out who ever takes care of the bill if u dont watch ur bill they will over charge u but other than that everything else is good.
TIWANA S | Expérience généraleThe communication was not well. My account was wrongfully charged, which was after i was told me account would not be charged by kelly paramesan. Other than this unfortunate action. Au-dessus de la moyenne
SAKIYNA M | Expérience généraleGreat except you have too much business not enough staff to service it. After removing ALL of stored items 09/29, raking empty photos & stood in line on 9/29 & 9/30 to ckout. I couldn't do so.
Wilton W | Expérience généraleU-Haul in Jamaica at Douglas Avenue was very very professional and answered all the questions that I needed to be answered they were very respectful and I will always recommend U-Haul in Jamaica on Do
Rose C | Expérience généraleThe managers don’t know how to deal with customers
shane v | Expérience généraleEvery staff member I interacted with was great and very helpful! I will be using this UHaul location again!
Scott B | Expérience généraleI have never used Uhaul of Jamaica. I returned this box on August 10th to Uhaul Canyon Country, Calfiornia. Get your records straight!
Jennifer P | Expérience généraleVery Convenient
nathaniel c | RéservationExcellent Customer service. help and support
susan j | RéservationMy Experience with Uhaul was a good One! I Appreciated the Freindly and Professional manner the employees took care of their business!
Larry B | Expérience généraleGood storage.
Opal P | RéservationHello i had an amazing experience with uhaul. Even when problems arised that were beyond everyones control the manager Sean and worker shauday are the best. Thank you for taking care of me! Amazing!
lashaun b | Expérience généraleWhen I called to check in on delivery for my ubox, I was tossed around to multiple different people and spent hours on the phone until someone was able to actually help me.
Sandeep S | Expérience généralethis location sucks! Go somewhere else.
Sherrise P | RéservationI never visited the Jamaica facility, as our U-Box was picked up from there by McKoy Movers for delivery to NYC. The site manager, Amanda, was so helpful with all my questions over the phone. Thanks
michael e | Expérience généraleThey were very helpful and delivered our storage box when we requested it. The service was great.
Judith m | Expérience généraleThe staff was very pleasant and even though the customer before me was very unpleasant and rude the clerk handled the situation very professionally. Always rent from UHAL at this very location.
sharon s | RéservationKelly, Office Manager was a Great Help. She is Sincere and Customer Care Oriented. I really appreciate her assistance. Thank you Kelly
khosrow y | RéservationThank you and God Bless!
deborah m | Expérience généraleI move out before the other rent was due, and they harass me at my home and job, and I did not owe any money.
jermaine b | Expérience généraleThank you to the manager and staff who helped out tremendously even when it was temporarily unavailable for storage access. They went the extra mile to accommodate our needs.
APRIL S | Expérience généraleNo extra comments
Roberta S | Expérience généraleAre all these reviews fake or something? Worst experience Ive ever had at a Uhaul or... really any business ever, really. Just so bad, this place is totally disorganized to a hilarious level. Avoid.
LAURA B | Expérience généraleMy movers had to wait over 2 hours just for the u-boxes to be loaded to a trailer. I tried calling several times and no one would pick up the phone. Ridiculous.
Olivia S | Expérience généraleSean the General Manager was professional, knowledgeable and a credit to your Company.
jennifer o | Expérience généraleIncredibly poor U Box experience with the worst customer service I've ever experienced.
justin s | Expérience généraleThe only thing I didn't think was safe was the staircase, every floor is locked from the inside so you get stuck in the staircase and it can be very scary. Other than that one issue I was a satisfied
Qiana A | Expérience généraleIt was a good experience. I got all my stuff and only 2 days later than originally stated.
Louise B | Expérience généraleManagement forget to be more helpful to customers and their need, 2 hours before closing I was told I cant get my U-box because its almost closing time and the person to operate the forklift when home
MICHAEL R | Expérience généraleI was disappointed with the extra lien fees within 30 days. Outrageous!
Tina T | Expérience généraleThe manager and associate did a great job for me. they were very warm and accommodating. I appreciated that a lot.
Janet G | Expérience générale