Staff is just not friendly at all. I would go out of my way next time to use another location.
MICHAEL SCustomer Reviews for U-Haul Moving & Storage of Versailles
Testimonials From Recent Customers
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Keionne was not helpful on my first trip to use the unit. He didn't offer to show me how to get in and out. I got in but the next time I came I was locked out. He said I had to sign in at the ALARM SYSTEM. which thought I did. He did not explain there were 2 different key pads to do. And he acted like I asked him to walk 100 miles in order to show me.
CHERYL B | Premières impressionsThe equipment was very hard to use because it was not maintained well
JOHN HThey were a little bit pricey.
James T | Expérience généraleUp charges that are not expected. I guess with your organization you don't factor in the mileage to unload your truck or don't explain that part or just don give a fuck because you make an unreasonable profit on the unexplained mileage.
John DGreat customer service, easy, well organized location for pick up
JON EI had never picked up a trailer before. They were very helpful
ALBERT KTook 6 months to get the lights fixed in the row I was in. Need more entrances options. Was told I could use any padlock of my choice, but I was recommended a disk lock. Ended up using my own lock and then a month later when I went to get something out of my building, it had a separate lock on it so when I went to the office to found out why they then told me I had to have the disk lock When I was originally told I could use any padlock of my choice. My unit was in the middle of the building, so it was not convenient for me to walk all the way back through the building and up to the office.
scott s | Expérience généraleThank you for allowing me to rent a storage and for your courtesy
joseph k | Premières impressionsIt was very easy and the young lady could not anymore helpful, she was great .
Judy H | Premières impressionsThe door on the 5x8 trailer I rented was really hard to close. When I returned it the gentleman said they knew it and they had turned a work order in on it 3 times. They could have at least warned me ahead of time instead I'm sitting there trying everything to get the door to go down all the way.
CRISTINA WThe trailer had the graphic pealing and cracking, the hardware on trailer was very rusted and hard to use. The roll up door would stick every so often in the up position by the latch. Did not hender the use to where it was needing fixed but had to unjamit out of the top a few times.
Stephen AFix the sliding door on the U-Haul trailer
SUSAN KQuick, efficient check-in. Employee was professional and cordial. Vehicle was adequate for my purpose.
TEDDY SEverything was great
STEVEN BRien
LISA FI was happy to get a trailer with ramp, however the outside had not been cleaned. Inside was great. The rental day rate had gone up nearly 50 % since only 4 months ago. Yikes. Too much!!
NANCY BThey gave away my reserved 26' truck and I had to settle for a 17'. I only had it the one day and I haven't received any money back. They charged me for two days
TRACY DI wouldn't revise anybody to be. I'm getting a storage unit from this company. Because the manager,, is a disrespectful woman because she lets anybody go into the storage units when they're not only account after. She stole the actual owner of the storage units key and key card, or they can't even get in there. And when you try to talk to her about it, she wants to get mean and rude with you.So I'd advise anybody not to deal with her
Shane R | Expérience généraleThe guy there went above and beyond to help me.
Jason W | Premières impressionsJust had a bad situation that could of Ben handled better disappointment
Brian C | Expérience généraleStarted on time, quick and efficient service. Everyone was super helpful.
Karla BDanielle was extremely helpful and efficient - thank you
GREGORY SAlways great service. Very professional. Agent had to multi task, was very helpful to everyone,
Anthony SSigned up for automatic payment every month received a letter for non payment and 15 dollar late fee problem was never solved
linda v | Expérience généraleWe have used this location before and they were excellent on both occasions. Merci.
ROBERT HRestrooms haven't been cleaned in months. None of the toilets had been flushed
Robert H | Expérience généraleEquipment was available which was what I needed.
ANTHONY EVery accommodating and helpful at all times
HELENA M | Expérience généraleDo not change drop off location after arrival
Georgetta PVery simple transaction, clean equipment, performed well.
RAYMOND CEasy return process, though no one even bothered to look at the vehicle. Just told us "you're good to go."
MICHAEL SI ordered a utility dolly that I was charged for and never received.
KYMBERLIE PThe trailer I used had bald tire and the floor boards were indented and depressed over 2 inches when stepped on. The team at the turn in site deadlined the trailer.
ROY WAfter sitting with the equipment after a break down for almost 4,5 hours between road side service and a tow truck the following morning they tried charging my card 24,95 then an hour later tried charging me 245 with no contact or explanation why then after contacting there office I was informed I would be charged 100 for a key fob. There was nothing wrong with the key fob the battery was dead there roadside service person decided to take the fob apart with a large pocket knife and caused damage to the fob that I'm expected to pay for not sure how this works but these people are charging crazy amounts of money with no explanation will be contacting the BBB to file formal complaint
JOSEPH MI really can't think of any improvements.
NANCY RRented a 6x12 trailer on 12/10 around 10:30am extended the rental for another day cause of the snow… returned the trailer around 1am on the 12th so 2 day rental. I was charged over $90… and to top it off I rented the trailer to move stuff from my barn in Versailles ky to my storage facility in Harrodsburg Ky and after I loaded everything up I rent to pull off my husband called me as I was pulling out of the driveway to tell me I there was no brake lights on the trailer or turn signals… so I had to unload everything back into my barn… but I don't understand why I was charged $92 when it should have been a total of $63,5
BRITNEY GThe truck was hard to drive changed gears hard, windshield wipers on drivers side would not clear windshield during rain.
ALMENAR HLots of dead crickets but other than that it was great!
Alyssa V | Expérience généraleOnline checkout didn't work well. But staff and vehicle were top notch. Merci!
Steven HPlease have your EMPLOYEES!/reps explain to individuals the steps to do THEIR return it takes up time & the APP &/ website kept kicking me out!!!!!!!!!!
CORNELIA JFabulous experience - the employee (forgot her name!) was so helpful and knowledgeable.
RACHEL LThe gentleman who checked out my rental was very nice. The process was fast and easy with no issues. The storage area is well maintained and love the temperature controlled factor. Also, like the security of how to check in and out of storage for access
DANIELLE PService by staff has been great, but technology eg database not so hot. Couple of times my account just disappeared, preventing me from getting in until added back in by office staff. Just closed out the unit; could have been nice to get a refund for the unused portion of the month.
Gwen R | Expérience généraleThe guys I dealt with were very courteous and full of info.
Melissa D | Premières impressionsTuck was old (191k miles) and had very sloppy steering. I'm sure it will be rented again without any maintenance work.
RICK VI was really disappointed to find out that I could have kept the van for another 3 days and drove it another 350 miles especially since I have another reservation for Monday using the same van I may only need it for Monday and it should have cost me nothing more than I have already paid but now it looks like it is going to probably cost me over 100 for the day
RICKY GI was supposed to pick up the truck at 7 when they open. Doors were locked and finally an employee showed up to open at 9:15. He was very rude and never apologized for being over two hours late to open.
Grant HSmall town behavior for the first weekend of the month meant a longer wait for service. That included a person only wanting to pay the storage rental on their way to church. Perhaps adding an additional clerk for he morning could be arranged.
DALE BGood business they have setup there. Friendly and helpful people.
ALAN BEasy in and out, helpful personal. Should not have charged extra money for a few miles over my estimate of 50 miles. Nextime I will Remember this.
Dave TAll good !
DANIEL W🫶🏽
DEBORAH J | Premières impressionsThey messed up our billing a couple of times and we had to go in a straighten it out but it all worked out in the end.
linda v | Premières impressionsNothing to add
THOMAS MThey were very helpful and applied a discount due to some maintenance issues.
DAVID WLuckily my husband check the tires at a truck stop in Missouri and found the tire ready to blow out. We waited a hour to get the tire fixed. Thank God my husband checked had he not We might've had a very different outcome in this. These trailers should be checked before you risk someones life in giving them an unsafe vehicle.
Brian WDanielle made my experience with U-Haul a real joy and she was fantastic. She was patient, kind, and showed exceptional customer service. Thank you so much Danielle. I could go on about her but know she is a valuable asset to your business
Bernadet P | Premières impressionsHire more personnel. When I returned the trailer, there was only one person working and about 4 customers needing assistance at the same time. As a result, we had to wait a long time to return the trailer, actually unhooking and leaving the trailer ourselves - with consent by the lone worker.. She was pleasant, but overwhelmed.
CHARLES RI'm grateful that storage was available in Versailles. Extremely surprised that it turned out to be so convenient. I felt secure leaving my possessions there. I would especially like to thank Jonathan for bringing me up to date on improvements at the facility in Versailles. GO U-HAUL!
Bettie B | Expérience généraleEverything was ready for us. The pickup and drop off went well.
SOLOMON Jdid a great job in a very timely manner
james eWell maintained unit with wonder service
gail c | Expérience généraleWe had a great experience using U-Haul in Versailles, easy to rent, access the facility and to conclude our rental. Highly recommend and we would rent here again.
Jeffrey R | Expérience généraleEasy enough
KEITH FI reserved the Uhaul online and was told a certain price but when I got to the location it was a higher price. Found out later the agent added ins that I didn't want. The employee that hooked up the car hauler to my truck didn't know how much air was supposed to be in the tires and that tells me that he didn't even check the tires.
DAVID GThe receptionist/ on site office woman was GREAT. Detailed, attentive, knowledgeable, informative and polite. Our first appointment was postponed as installer could not make it. We rescheduled asking what time would be best. I arrived at designated time and receptionist had to call installer twice . He finally arrived. The installer, 1,5 hrs late. Grumpy and gruff.
Meredith JEverything was great
HELENA M | Premières impressionsEspecially liked the climate control feature since we used the facility in the month of August! The access control was a bit redundant with checking in but then needing to card in and out. I did find one roll up door open when I arrived and nobody was using it. Apparently loaded/ unloaded and got in vehicle and left the facility.
greg b | Expérience généraleGood service and a great return system.
ALLEN HStaff was friendly and helpful and the store was very clean inside and outside. Would definitely recommend to friends and family.
ADAM FThe men were very nice and helpful. They answered all my questions
PAMELA TI had never driven a Uhaul truck. I wish I had been shown more information on the interior of the truck where all the knobs and gadgets are located. I am just old school.
DENA MI truly appreciate what your team did for us. We had one storage unit and realized it was too small and we needed a second. They were able to accommodate us and give us one close to the first. They even listened and understood our concern about how our trailer was broken into on the way to Kentucky and recommended a better lock for us. Thank you for helping us! We will definitely use you again!!
Michael M | Premières impressionsThe general manager was not helpful or friendly at all. He was borderline incompetent and the simple questions I asked, he didn't know the answer or even tried to find out. I wouldn't hire him to be an employee there yet, a leader or manger. Hopefully he was just wearing someone's shirt that said "General manager". The female employee was super helpful that was in there.
logan f | Premières impressionsProbably the best experience in rental of equipment and facilities as well as the staff
Mark M | Expérience généraleThe staff were always friendly and extremely helpful, and the facility itself was clean and well-maintained. Parking was an asset at this facility.
Dorothy I | Expérience généraleGreat people to work with. Couldn't have asked for a better experience or nicer staff.
willieam b | Expérience généraleI booked two Months before on the app for a 10x7x10 They didn't have it available on the day I needed to move in. Closest was a larger one a 10x10. Which cost more. They should have kept the price the same as it was there fault.
ANNE S | Premières impressionsThe drop off site was difficult to find.
ROBERT V | Premières impressionsLike the ease of access to the building. Only disappointed by no discount for retired veterans.
Sue O | Premières impressionsUnfortunately the locker 1495 at 501 Mercedes road the locker itself had not been cleaned the floor was very very dirty with blood and feces on the floor I made a point to tell my service guy there that he should call the police because the locker look like a murderer and took place in that locker otherwise everything was absolutely perfect it was just that the guy who went back he saw that there wasn't a lock on there and he didn't write it up is what he said he did not raise the door to see if the locker was empty and clean and when I got there with my stuff and raise the door it was pretty much horrible I took pictures and took and showed him and then send them to the app the U-Haul out for it asked for such stuff okay thank you very much.
Howard c | Premières impressionsThe manager Danielle was so helpful. She went out of her way to help me even back in the uhaul truck to the storage doors. The other 2 men working the office were always kind and helpful too whenever I've visited the storage unit or called with questions. The staff here is wonderful and the facility is great- clean and safe. Ty
Dulce L | Expérience généraleJonathan was a jewel
ASHLEY S | Premières impressionsDanielle did a great job helping me.
leeigh m | Expérience généraleDanielle was most helpful
Leigh M | Premières impressionsDanielle and Jonathan were very helpful & diligent. I appreciate all there help with storage units, u boxes & moving truck.
erica d | Expérience généraleThe customer service at both locations was great. The employees were knowledgeable - my only complaint was that the storage unit was located on the complete other side of the building from where my truck was able to unload which was designated spot for customers in uhaul. It took about an hour or more longer than we would have expected to unload due to this hurdle. I suggest maybe making another entrance for customers or telling them ahead of time this process if applicable - but overall I appreciate the consistent wonderful customer service uhaul offers- it's refreshing -
Dulce L | Déménagement en ligneI came to check out of my storage unit and no one was at the desk. Then came back the next day and the representative I spoke with was not informed on how to manage storage unit rentals and was not sure if he actually closed out my unit or not. Also was not able to answer my questions relating to the unit closure. Gave me a number to call to see if he actually closed out the account. Also the storage facility is dirty and not well maintained
ELAINE S | Expérience généraleDanielle was amazing and a pleasure to talk to. Very informative and helpful.
james a | Premières impressionsEverything has been spectacular and way above expectations aside from one minor issue we ran into. When we signed up, there was a promo for a free lock. The confirmation email for the rental said that we could proceed to the unit and the lock would be waiting for us inside. When we went to move in all of our belongings, there was no lock to be found anywhere and we had to drive across the street to Kroger to spend $16 on a disc lock ourselves (we were there after hours). Aside from that, we have loved everything about the rental and property.
Jonathon G | Déménagement en ligneGreat indoor storage units!!
elaine s | Expérience généraleMerci!
Elissa D | Premières impressionsWe stores our belongings (some for more than 6 months. Rented three trucks during this time; while waiting for a move to new city. No complaints everything was so clean and we are grateful Versailles had such a nice facility.
Mary S | Expérience généraleExtremely high quality climate controlled storage. Someone had a great design here. Terribly expensive, but also completely secure. Very clean and new. Intense security system.
Ann C | Premières impressionsRose was very helpful and professional
Christian G | Premières impressions#6 question is more of a maybe than a yes. Customer service at this location is really poor. CS reps can barely figure out the computer (always messing up) every time I come in, nor do they seem to want to assist. Work attitude at this location needs to change.
Harold J | Expérience généraleI didn't cancel my storage. Why am I getting this message?
mike a | Expérience généraleRose and her assistant are the best.
Jon D | Premières impressionsvery unfriendly staff
Tony E | Expérience généraleMike did my paperwork to assign my units and process the transaction. He was very nice and professional. Rose and Jonathon were also there and were both very friendly, professional and knowledgeable. Jonathon volunteered to take us to the units and explained how to access the building. He was extremely efficient and took pride in his work. I didn't realize at the time that Rose was the manager. I asked him if this was his store. Mike was from another store (he had told me this) . He told me that Rose was the manager and she did a great job. He said he had been there a few months but has expectations to move up within the company. It's not often to see an office filled with three smiling, efficient, and very capable people! I know Mike was just there temporarily but with Rose and Jonathon there -this location is sure to thrive!! I was very happy with the help he provided. I was extremely pleased with the experience!!
Jamie M | Premières impressionsThe second person who helped me was wonderful, as was the third, who helped me access the storage unit! The other customers were awesome too; a man whose out of state move was cancelled by the seller. He helped me load the trolley when he had an entire truck to unload. Nice patrons too!
Elizabeth I | Premières impressionsSo Convient to store items from my daughter's dorm, for a few months.
Kim C | Expérience généraleIt would be nice if the bathroom at the facility was working. It has been "Out of Order" for at least three months.
BRENDA H | Expérience généraleJust had some confusion that one of the units was cleaned out and was charged for both. But other than that , no problems. Freindly helpful staff.
Rebecca M | Premières impressionsEverything was fantastic- thank you
William W | Expérience généraleI reserved online but called and spoke to the local U-Haul clerk to change storage unit size. Both experiences were very good. No issues with the move in. Very pleased.
ELIZABETH J | Premières impressionsYou send me a survey instead of doing your job and calling me about the ceiling falling in on my storage unit. You close out my account and charge me to clean up the ceiling debris? This must be a joke
DAVID B | Expérience généraleThey went over and beyond to make sure my needs were met.
Toni C | Premières impressionsFast courtesy service
James O | Premières impressionsReservation was lost. No appropriate sized units offered. Manager not on site when she said she would be. Did not answer phone or return calls. Terribly run business.
Bruce H | Expérience généraleReservation made in April was not honored. Units needed were not available. Staff was misleading, told me 10x10 units were available when they were really 2 5x10 units. Manager was not at the store when she was supposed to be, did not return my phones calls or answer my calls.
Bruce H | Premières impressionsThe staff was very nice, helpful and polite. They coordinated with each location to get us a storage space applicable for our needs.
Rebecca M | Premières impressionsThe manager Rose was extremely helpful, personable and friendly. Great asset to the company!
Kristy S | Expérience généraleThe young man who helped us was very nice and helpful. I think his name is "T"? Everything went well.
Mary S | Premières impressionsThe lady that we worked with there was very nice. Move in went very smoothly.
Wendy L | Premières impressionsRose Beatty and her staff are the best!
Julie R | Expérience généraleI purchased the storage unit for a month 2 days ago and still have not been able to get in. It does not say you have limited access for certain hours. I don't understand the point of that. I work during the day and my only time that I am able to move things around is the evening but it won't let me. Nobody has been onsite since i paid for the unit and I don't have access to it.
Sergio E | Déménagement en ligneRose is absolutely the best, customer service is top notch.
Lola C | Expérience généraleThe staff was very helpful especially the young lady name Rose very helpful and pleasant. And yes I would definitely recommend you guys and will definitely be using you guys in the future.
Andrew H | Expérience généraleFriendly staff is super helpful in helping me get my storage unit. One of the cleanest storage units I've seen
Zachary S | Premières impressionsSo nice to have storage options in a convenient location. The climate control is great. All the employees are kind and helpful. Would highly recommend.
judith p | Premières impressionsWe were trying to beat the storm and Cody was most helpful.
Claudia C | Premières impressionsLexi was super helpful. We had reserved our unit online and the process to get the lock and into the unit was simple and efficient.
Christian S | Premières impressionsI really appreciated all the assistance from Rose and Stephanie.
Cheryl D | Expérience généraleThe staff was very friendly and helpful!!
Amy C | Déménagement en ligneStephanie was so helpful and pleasant to work with on Sunday when I was looking for a storage unit. She was very knowledgeable and helped me find what is best for my needs. The facility is new and has had many upgrades. I would highly recommend this location for your storage needs- they have many options and it is very convenient.
emily w | Premières impressionsvery friendly and helpful!
mary m | Premières impressionsFor transitioning into a storage facility from a previous different use the building was really quite good. Temperature was consistent. Staff was very accommodating. Very pleased even with construction going on!
ORIE E | Expérience généraleStaff was not friendly or helpful. Outside doors to facility storage was always propped open. Leaving the facility open to anyone walking in and removing items without proper check in.
JOSEPH M | Expérience généraleI don’t like the limited amount of time I can access my storage unit.
YVONNE W | Premières impressionsWill enjoy when the facility has longer open hours.
Lisa G | Expérience généraleThe staff of this location were extremely helpful and friendly with everything that we needed would recommend this location.
Eric H | Premières impressionsExcellent friendly and helpful staff.
LESLIE R | Expérience généraleThis storage facility is still in the process of being finished. Once the facility is completed, it may be a great place but currently, there are several inconveniences which lead me to not recommend it. First, there is only one door into and out of the storage facility. It is easily blocked when someone is loading/unloading a truck making it very difficult for more than 1 group to access the facility. Second, the access hours are quite restrictive (9-5). Online it is advertised as 24/7 access which I understand is planned but it should not be advertised until it is available. The website also advertises storage units size 15x10 which are not actually available at this location.
Courtney M | Expérience généraleInfo on the website is incorrect which led to lots of frustration and confusion. Not Rose's fault and needs to be remedied ASAP. I ended up paying more which is not acceptable.
Susan D | Premières impressionsVery nice employees when remolding is finished will be a good storage facility
allen j | Premières impressionsIt is nice to have this storage facility in our town. Tired of going out of town looking for one. Needed more dolly carts.
Susan l | Premières impressionsStaff is wonderful. Facility is clean and well maintained considering they are new and under construction. Only rated access hours as not convenient, because at the time access is only during business hours. My answer will be "yes" as soon as 24 hour access capability is installed.
Ali D | Premières impressionsVery nice place
LEE W | Premières impressionsI booked a 10x15 storage unit and upon check in I was informed that this facility does not have that size units. The website advertised 24 hour access but upon arrival I was informed that access was limited to 9-5. The staff checking me in was very kind and helpful which I appreciated.
Courtney M | Premières impressionsWill be better v when they. Get completed.
Jere R | Premières impressionsThe access hours were terrible. Had I known I could only get into the facility between 9am - 5pm I would have not rented here. It's very hard for people who work.
Beth S | Expérience généraleVery helpful and the lady there was extremely accommodating
Natalie P | Premières impressionsRealizing this is a new facility, all III s great. Will appreciate future access in evenings and earlier mornings. Thanks for making it available now, even with timing restrictions.
MARK P | Premières impressionsMs Beatty is very knowledgeable and courteous and professional. Would recommend her for raise coming in taking over as General Manager ⭐⭐⭐⭐⭐
DIANN K | Premières impressionsSite Manager Miss Rose is wonderful. Very helpful and knowledgeable.
Christopher F | Déménagement en ligneGreat location and staff
James G | Premières impressionsNeed to get 24 hour access very soon or you will have trouble keeping long term users, including me.
Mark K | Premières impressionsStorage units need to be accessible 24 hours a day.
Peggy S | Expérience généraleThe new GM is professional and caring for customers. Good Job..
DIANN K | Premières impressions