Either utterly incompetent or deceitful staff at this location. Made out of town reservations and they charged me for in town and tried to charge me for the out of town return, and then blamed it on me. Another location (Cedar Park U-Haul) corrected the problem and advocated for me telling West Oaks U-Haul plainly they didn't do their job! No accountability or ethical business practices in sight at West Oaks U-Haul.
Christine PCustomer Reviews for U-Haul Moving & Storage of West Oaks
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very clean facility and friendly, professional staff.
JULIE R | Premières impressionsSales person Trevion L. at the pickup location was excellent. He was knowledgeable, polite and well trained. What more could a customer ask for. Great job U-Haul.
RAY KGreat and exceptional customer service.
ANTHONY E | Expérience généraleEmployee awareness and punctuality
irlandine t“Staff members were very helpful, polite and professional!””
ANTHONY M | Expérience généraleAll good,you rock!
OLEKSII BGreat and helpful staff
JEFFREY I | Expérience généraleEverything at the U-Haul location in Houston was great, only the storage room that was given to us for 1 month "free" was much smaller than the truck that we rented, so we were forced to rent an additional smaller storage space! U-Haul should do a much better job of matching the storage to the size of the original rental! They should take into consideration the fact that people (families) are moving from one city to another, and a such are already 'digging' into their financial resources, which these days are getting slimmer and slimmer!
Gilbert V | Expérience généraleKind & helpful employees
JAMILA M | Expérience généraleHad a lot from U-Haul that I bought before when I stored stuff there and I had to buy a new one that's what they told me. I think that was totally ridiculous. Just earn another $10 from me.
JOHN G | Premières impressionsThanks you
karalena p | Expérience généraleVery professional and friendly staff. Very helpful even when I brought the truck back to report a problem.
MIREYA KI would highly recommend this place. The manager went above and beyond to fix the connection on my truck bumper to connect to the trailer.
DOLORES CI can't say enough good things about U-Haul as a company. I shipped my belongings from Santa Rosa, CA to Houston, thinking I was going to stay in Houston after my mom passed away. I went to the storage center there several times to get things out of the Box. The staff in Houston were all very friendly and helpful. I then sent my belongings back to Santa Rosa and they delivered the Box to my home. I had it for two days and when they came to pick it up, the guy helped me with two pieces of furniture that I couldn't handle myself. He went above and beyond his duties to help me. And, believe it or not, not a single thing was broken after being hauled twice halfway across the country! I highly recommend U-Haul and tell everyone about my experience.
BARBARA G100 %
LUTHER BTrevion was a big help. When he went to get me the first truck it was not working properly so he told me he would switch it out for another one which didn't take long at all. He is a very helpful youngman.
CARRIE MDespite initially getting bad information from one of the reps, the manager was great and everyone else was as well. They were extremely helpful and friendly.
IRV RThe equipment had a white rack in the back.
JONATHAN GThe truck was very clean and in good condition. However, the air conditioner did not work.
CLIFTON MEverything was great. 👍🏼
ALNESHA JThe employee that helped me was excellent help
KETRIA T | Premières impressionsEveryone was so helpful and willing to make the experience as easy as possible
MARVA RI was very impressed with the service and the entire staffs, I am glad I left the Bailire office, you guys knows how to do business I am very proud of you, Thanks.
GRACE B | Premières impressionsThat was my first time to interact with U-Haul, and I am satisfied to be honest. The whole process of renting was easy and fast. Merci
IBRAHIMA DI've utilized several U-Haul locations this year after selling my house and renting three different storage units, and the experience is typically quite positive. However, my most recent rental had a few hiccups. After booking online and arriving at the location, I opened the truck's back door to find the furniture blankets scattered haphazardly across the rear section. It appeared as though no one had inspected or tidied up the truck prior to my rental, and the zip ties were missing. Additionally, due to server issues at the office, I didn't receive a receipt, and the app wouldn't allow me to take pictures at the location. It felt like the rental was activated before I even accepted it. Another recurring frustration is that when renting a furniture dolly at various locations, they're often unavailable despite being charged for them. U-Haul could really benefit from taking a bit more pride in their service and attention to detail.
Mario NNice
STEFAN SThey don't need to improve anything everything was great everybody who help me when I first picked up the truck was awesome
Auwayne DVery Noce.
EKAETE O | Premières impressionsI returned the motorcycle trailer around 8pm Saturday March 22 but was charged for returning the trailer on Tuesday March 25. Watch the video of the Black Cadillac Escalade backing the trailer next to the other two motorcycle trailers. The motorcycle trailer has been there since Saturday March 22. Dispute charges Reference number # 55221884
TUAN NThis location I would recommend to anyone. It was always clean and maintained. I've never had any problems even if I was late on my payment.
Katrina O | Expérience généraleit really helped me a lot and was nice. I recommend that you use it too. Merci
ZAINAB ATodo bien, no me puedo quejar
JORGE S | Expérience généralevery good reception, nice people, I highly recommend the location
STEFAN SThanks for your service
SHIRLEY A | Premières impressionsGreat experience!
Juan CAndres H and Justin D were amazing. Unfortunately they had to use bolt cutters to release my car from the tow dolly but it was successful
Nicole JThanks for helping me get U-Haul ASAP, SUCH A WONDERFUL STAFF KEEP IT UP.
NORGE UExcellent Service
DUANE AProfessional staff.
CHINEDU ETerrible service. Wouldn’t recommend to anyone, their customer service is trash.
ANGELICA SIt was a day late but no big deal. It was a long ride from Texas to Ri so I understand. Everyone from loading to unloading was very helpful. When I contacted U-Haul about it being late they contacted me within the hour and confirmed a new delivery date which was the next day. None of my items were damaged. Make sure you pack it well so things don't shift during transport. 9/10 experience for me I would use them again. Also!!! To ease your mind buy apple tags and transport them with your box I didn't do that but read the idea afterwards would have saved some stress.
Adeyanju OI injoy very much having my things store at U Houl, knowing in is in a safety placed.Thank you very much'. Sr.Mercy
Mercedidas P | Expérience généraleI love to offer other people this place so respectful and peace thank you
mayamba m | Expérience généraleThree employees gathered inside while I waited at the sign instructing me to wait
JOSEPH LMy CSR K was awesome
ABIDEMI A | Premières impressionsGreat customer service e
JOSE REveryone was very pleasant to deal with and was super helpful.
WAYNE HThanks
TERRESKA T | Premières impressionsI recently rented a U-Haul and had a frustrating experience with unexpected charges and misleading pricing. 1. Insurance Charged Without Approval - I never agreed to purchase rental insurance, yet it was added to my total without my consent. This is completely unacceptable, and I would have declined it had I been given the option. 2. Misleading Mileage Quote - When I booked, I was quoted a price that included 100 miles. However, upon returning the truck, I was told the quote only covered 50 miles, forcing me to pay an additional $30. Had I been given the correct information upfront, I would have planned accordingly. 3. Lack of Transparency - At no point did the U-Haul representative clarify these charges when I picked up the truck. I only discovered the extra fees at drop-off, which felt like a deliberate bait-and-switch tactic
TAMMIKA PGreat service and it took no more than 5 minutes to rent the Uhaul. First time and it was great. I will be a returning customer.
RAUL VExcellent service à la clientèle
ANTHONY AMerci
ALI ISimple way to pickup and deliver nice guys work in
MOHAMMAD AStaff was friendly.
John BStaff always polite, knowledgeable and helpful.
ANGELA B | Premières impressionsSuper servicio
ANAY MGreat experience and great customer service
toni b | Premières impressionsReal people, real service! I'm never disappointed with this U-Haul location!
Manuel SEverything was great just not sure why my move out date shows 1/5. When I moved out 12/23. I do not want to be charged because of this.
LARRY T | Expérience généraleN.D.
TOYIN AOnly thing the Ramp on the truck didn’t work so we had to lift everything up into the truck.
AMANDA TAucun
IRMA MLove the customer service very insightful directly to the point quick problem, solver.
GERARD G | Premières impressionsI am retired military and have moved all over the country. This location is the best I have found anywhere...across the nation! Well done and thanks for the support. I will only rent from them now.
RICHARD KI was very happy and pleased with the service I received at this location.
TOD HDon’t rent the trailer to someone else that I have reserved.
THOMAS AGreat service!
RAUL C | Premières impressionsgreat experience. no changes
THOMAS HVan was extremely nice, clean, newer model and drove great. Was also good on fuel. The customer service from Andreas, Thomas and Ty-Reah was exceptional. I will continue to be a repeat customer and will spread the word.
LATONIA CThe store manager was really helpful and nice.
MARIBEL BGreat service and quick
MICHAEL B | Premières impressionsUpon arrival at the facility, I was Immediately greeted was by the General Manager,and while he inspecting the equipment, he would also inquire, as to if I had experienced a problem with the operation of the equipment, or what could U-Haul could do to improve. Of which I assured him that I had not experience any problems, and the entire experience was seamless. Please hire more carrying staff like this gentleman. I'm sure that his genuine compassion, rarely goes unnoticed.
KERRY JGreat experience 👍🏾
Alshawn P | Expérience généraleEl personal se mostró muy amable
Jose V | Expérience généraleNice environment and the staff was excellent , he walked me all the process. Awesome staff and clean environment
peace c | Premières impressionsMy U-Haul was broken into and I was not given a key for the new lock they placed in it nor was I told of a time limit I had to come by. I stop paying because it was broken into and was told I cannot file a claim even though I had the insurance. I have short term memory issues from an accident and was told I had no options to file the claim. Not good business. The manager also lied to me and told me she could not tell me what was left in the shed until I told her some things I had in there. Then she said, " oh yeah the maintenance guy said there was (insert items here) in the shed when he put the new lock on."
JARROD M | Expérience généraleTy was very knowledgeable and patient, even at 7 am on a Friday. Merci.
ambria w | Premières impressionsI had the best experience with the staff at the front desk very friendly and efficient, quickly to help and in a quick manner, I rented a truck too and it was so easy to go tru the process , I really appreciate the kindness and respect that they show is a great team at front . I will do business with you again if I need . Merci encore.
Glenda R | Expérience généraleI was actually shocked when visiting this location. Customer service was great all employees treated me great and were very attentive. I give this location 5 stars and the lady that took care of me was exceptional don't remember her name but she had an injured arm. I will be recommending this location.
JEROME M | Premières impressionsI rated average because there have been several times the doors didn’t work properly and the garage overhead doors wasn’t always in working order.
rosalind w | Expérience généraleThe staff were patient, helpful, and kind. My move was smooth. I appreciate their help.
LAKIESHA C | Expérience généraleThe staff was very friendly
luis e | Expérience généraleThe staff and store manager were very professional and understanding. Their customer service is top notch. They listen to you and are always willing to help in any way necessary. Keep up the good job!
UJU C | Expérience généraleAmazing staff and everyone was so friendly and accommodating
Daniel B | Premières impressionsThe amazing and beautiful ladies at the 14900 Westheimer Rd location are always so nice and helpful!!!
Marcus P | Expérience généraleDiane is a very kind lady.
Christi B | Expérience généraleMerci
Behzad S | Expérience généraleNeed to have more than one entry to units. Very long and difficult walk to some of the units with items for storage.
Valerie E | Expérience généraleTried to unload @9 pm and could not. Extreme inconvenience and very costly for me.
Micaela B | Premières impressionsDont recommend
jesus v | Premières impressionsJust didn’t like.the increase in rent with no prior.notice.
JACQUELYNN J | Expérience généraleWonderful Service.
John L | Expérience généraleUhaul made my out of state moving experience seamless. The staff were always very helpful and on hand to assist with issues with the access device. I would recommend to family and friends.
kayode A | Expérience généraleExceptional Service and would highly recommend to a friend
Eula K | Premières impressionsGood business
John A | Expérience généraleIt was nice there were carts to move stuff with. It's really inconvenient that the automatic double doors are locked early when there is access til 10PM, but oh well. The free month came in handy, so I guess it was worth it.
Jon S | Expérience généraleGreat staff!
CAROL C | Expérience généraleThey aren’t very good at checking who have closed their storage account
Vontae O | Expérience généraleTy, I believe, the Manager at the West Oaks Location, is very professional and kind. She takes great care of her customers.
LAMARILUS J | Premières impressionsAlthough the customer service, & the upkeep was great! The climate control was horrible no air circulating anywhere!
shana h | Expérience généraleThe manager Ms.Diana is very helpful so many times as well and the team she had working under her morning and night shift I never had a problem very safe facility with affordable prices
Demontrel C | Expérience généraleA gentleman that first assisted me was very helpful. The manager, however, that concluded my transaction was not: 1) the elevator did not work so she moved my unit to another bldg. 2) The main doors did not work to that bldg. 3) She sent me a block down to the next bldg unassisted, so I could not get in since she did not educate me about checking in first then using my card to gain entry; 4) Walked a block back to ask her for help & she showed me how to gain access; 5) When I got to my assigned unit, it was zip-tied so I still could not use it; 6) I walked the block back again (in 90 degree weather) to ask someone to cut the zip tie, at which time the original gentleman that assisted me was very helpful. I understand that the mgr was under a lot of pressure and frustrated with other apparent problems on-site, but when I asked her for help the second time, she said curtly. "Just wait, I'm only dealing with 50 things at once right now!" I get that she was stressed, but I found it to be rude and unprofessional, considering my point of view as the customer and my having to go back to the office 3 times just to open the storage unit I rented.
KAREN R | Premières impressionsMerci
Behzad S | Premières impressionsLonger access goes with so much security
Destiny F | Premières impressionsU-Haul guy Dre explained everything & helped me greatly through the whole process
shana h | Premières impressionsI"d say overall it was a pretty good place to rent from. Convenient location. The hours were good, and the prices were fair. In total I was there over five years and never an issue!! In today's time that's hard to find… Great job and keep up the good work!! Chad Jones
chad j | Expérience généraleTook me three visits and many hours to get access to my locker. One individual was very rude and refused to help. My daughter called her boss but she still resisted helping me. she put me in the wrong locker and would not fix the problem. Terrible customer service
Don G | Premières impressionsStaff was great!!
Denia G | Expérience généralewhen I moved into my unit the guy didn't give me the keys saying that the lock already comes with the unit. Since I couldn't get into my unit I had to take the uhaul back to my house and wait until the next day. I go back the next day and it seems he gave me a unit that someone was already using, hints the reason why he didn't give me a key.
Consweyla B | Expérience généraleMy storage unit #4131 was broken into and vandalized. My new GENERATOR and other valuables were stolen. This facility did not inform of this incident. I found out by going to my storage unit!!!!! Horrible experience
MICHAEL J | Expérience généraleThe staff are very nice and friendly
Nancy R | Premières impressionsLoved it!
KYANA H | Expérience généraleFriendly Staff.
Pasquale G | Expérience généraleHelpful staff and courteous
Imma I | Expérience généraleNa
KEISHA C | Premières impressionsThank you for allowing me to utilize a space within your facility and for protecting my personal belongings!! If needed I will definitely reserve a space.
Clarice B | Expérience généraleStaff at this location was very helpful and knowledgeable, place is well kept!
JOHN B | Premières impressionsGreat value and service
Abel C | Expérience généraleThe Staff is Amazing!! Highly recommend this location!!!
Letitia S | Premières impressionsI am incredibly frustrated. I paid extra for a 24-hour access card specifically to bring a truck and helper onto the premises. However, despite having the card, entry was denied. Adding to the frustration is the complete lack of support: there's no direct contact number for a brand supervisor or any other representative. The only information I could find online was an automated message recommending calling back at 4 AM Arizona time, which is utterly unreasonable considering I need to drive back. This situation is unacceptable. I paid for a service and am currently being denied access with no explanation or clear path to resolution. I demand immediate assistance and a solution to this problem. This is the second time U-Haul has let me down. Previously, you overcharged me. I have all the receipts where someone changed my order; this time the branch manager was very helpful, but your system denied me entry when I needed it. Bad business U-Haul
Syed N | Premières impressionsThe staff at this location have always been helpful and nice. Everytime I had a problem it was fixed almost immediately.
Matthew B | Expérience généraleThe location advertises 5am I scheduled truck and job for 6 am and could not get access until 920 … the truck I rented was not clean blankets everywhere two dolly’s and trash that I got rid of
Duran S | Expérience généraleThe customer service was excellent
DELPHINE N | Premières impressionsMy storage was broken into and 3/4 of my belongings were stolen! The latch was cut, the handle at the bottom was broken and the unit was left Unsecure for 5 months! I informed the Mgr. of the matter as well as did the Police. The Manager lost the Police Report and NEVER attempted to remedy my losses. He was terminated after 6 months of emotional distress, mental meltdown and hosoitalization for STRESS! I am still suffering from PTSD! I have not ywt filed my claim, due to the condituon of my Mental Health from this Grossly Negligent experience! I have been diagnosed with PTSD, Generalized Anxiety and Depression. I am 65 years old, disabled with no support system here. I have never, ever experienced such unprofessional, negligent Business Conduct in my entire professional Business career! TRAUMATIC!! Healing. I will file my claim when I am better. 713 836 2059 Janice Sanders Certified General Sales and Marketing Manager and Consultant
JANICE S | Expérience généraleThank you in particular to the staff who stayed to help us
christelle a | Expérience généraleI never had any problems at this facility. Everyone was always very helpful and courteous.
Jennifer l | Expérience généraleGreat storage location!
William M | Expérience généraleGreat Customer Service!!!!!
YVETTE M | Premières impressionsFrom day one the the staff were very helpful all the way through the last day and facilities are easy access I love the security there all in all I have nothing bad to say and yes I have recommended to other people there's really nothing else I can say other than they were very awesome facility is very awesome I really want to thank all of you
Rolando H | Expérience généraleCustomer Service is Exceptional they go above an beyond.
nakita w | Premières impressionsProfessional and helpful
Verna H | Expérience généraleThe staff was very help especially Ignacio and Mike.
LATAVIA E | Expérience généraleExcellent service à la clientèle
kevin w | Premières impressionsIgnacio was very helpful and had great customer service skills
DWIGHT T | Expérience généraleLoved the staff everyone was very helpful everything was very convenient glad I chose this location …
Latoya C | Premières impressionsThe staff were good when I needed help. I like the whole setup when it came to getting into the storage doors. The overall experience was a 10. Thank you for allowing me to store my things for the several months I had to use the storage.
PATRICK B | Expérience généraleMy unit was burgled and the key was stolen.
LOLA A | Expérience généraleAll the staff was friendly and courteous. They make my move in very convenient and easy.
ELLA J | Premières impressionsDiana was the best. I really appreciate her help me out.
Sabrina R | Expérience généraleI did nothing about The strange man staying in the garage all day and night, watching people Arguing and getting mad at people for them Not wanting to leave the door open for him when they leave While it's still signed in their name so that he can come and go As he please propping the door open while while its signed the someone else's name.. It is a security risk, and it seems like you all do not care about their customer safety Or they're belongings.
James M | Expérience généraleThe cost for storage is too high for the average person. I saw way too many units with notices regarding non-payment. That should be a red flag. I hope businesses whose margins allow, will stop adding to our country's inflationary environment. It only makes things worse. My feedback would be, if possible, lower your storage prices.
Lauray K | Expérience généraleThe women employees are very rude
Khadeeja A | Expérience généraleMy stuff was stored for over 5 years and no damage to my items. Thanks for maintaining a clean property
Sherri Y | Expérience généraleMy unit was robbed. Inside job. No cameras.
David D | Expérience généralethese people were very patient and they helped us out when we needed it
Brandon G | Expérience généraleThe associate that assisted me with both the truck rental and the storage move in was very courteous and professional.
CHINEDU E | Premières impressionsI moved out
Lisa A | Expérience généraleI received a professional and excellent customer service experience from the store manager and Tyrea. And thier patience is unlimited. They've got thorough knowledge of the goods and services. I felt so welcomed by their warm reception walking me through the options. It was an awesome experience over all, neatness of the facility is so welcoming!
UJU C | Premières impressionsStaff is very helpful and also worked with me through my ordeal and I greatly appreciate them for that!!!! Staff always keeps me laughing whether in state or out of state and thank God for their patience Derrick you got great crew
demetria h | Premières impressionsThe staff was very friendly and helpful. The General Manager had taken care of me and explained everything clearly.
Keia B | Premières impressionsSuper friendly and helpful
Susan A | Premières impressionsThe workers were friendly and helpful. The app is the best! I had no issues using it to book my storage or truck. I loved that I could use it to return my truck.
TASHA N | Premières impressionsAucun
Lisa A | Premières impressionsKeep up the great work
ERIK O | Expérience généraleThe process of setting up the storage was excellent. Ms Diana was able to accommodate me with the right size unit. I returned 20 minutes later and was unable to use the key card bc system failure I was told. I had my movers with me and asked if the doors could manually be opened. I was told no and someone is coming to fix the doors. Later a worker manually opened the door for us. I was inconvenient and was waiting out in the hot weather. Must do better about door entrance and accomodating customers.
bernandine c | Premières impressionsUnprofessional employees!
SHANNON A | Expérience généraleI thank you 🙏 for the patience and understanding, I will always use this company
Brenda B | Expérience généraleRoaches,rude people made 2 of the older guys were cool the other staff been acting shady from the jump I don't know I'm pulling my stuff never renting a unit from here agsin.
Keenan C | Expérience généraleExcellent
Mutiu A | Premières impressionsPrices go up every few months. Climate control is still warm inside
Philomena O | Expérience généraleThe storage unit was broken into and I’ve still haven’t been properly assisted yet
OLAKUNLE L | Expérience généraleThe customer reps was friendly and very professional
tolu a | Premières impressionsStaff were knowledgeable able and polite.
Coreen E | Premières impressionsEverything was on a timely manner 😞😞
Genevieve E | Premières impressionsMy things had a lil mold on it. But everything else was great. Workers are nice and helpful & they work with you.
jasmine l | Expérience généraleExcellent service à la clientèle
LATONIA J | Expérience généraleUI-Haul is part of our community and family
Lois T | Premières impressionsHello! Staff is always helpful and friendly, my son and daughter rent from Uhaul as well!
Jeannie C | Premières impressionsWas charged for the month free storage that said I qualified for a free storage unit. Kept changing my reservation due to a lack of trucks. Had to go to a different facility in order for me to get a uhaul.
Laselle R | Déménagement en ligneDoing the process of moving the things out of the u haul truck the card that they gave me to get inside the building stop working. And the 10x10 they leased to was much smaller and to get a bigger size.
Jovan C | Premières impressionsAll the above.....just 1 thing. My unit is about 175 yards from the entrance. It would be nice to have an entrance on the west end of the building
CHRISTOPHER J | Premières impressionsGracias buen servicioGracias buen servicio
Yarli M | Premières impressionsI needed to vacate a large storage for a smaller one. Ms. Diana and Mgr. Derrick have been very helpful, fulfilled all new data on new card, free lock and selection of new storage. Both of them have gone beyond in helping me. I was impressed that they work well together as a team for customer satisfaction. That's why I have faith and trust UHAUL.六靈
NORMA M | Premières impressionsIm very please with store manager Derrick He's excellent person. Definitely I will recommend this place.
Yesmi V | Expérience généraleGreat customer service experience! Thanks to Kevin, Mario, and Emmanuel for making that happen!!
Kimberly H | Expérience généraleGreat people at front desk
Suzette h | Premières impressionsNice storage place and good worker
Samuel J | Expérience généraleGreat service.
guadalupe a | Expérience généraleGeorge was so kind and helpful and went out of his way to help me.
Josete W | Premières impressionsThe manager and staff were great..they helped me really well.Daysha,Kevin and Mr. Derrick thank you guys so much you made my morning great
javonda p | Premières impressionsI had a unit there for 10 years and would highly recommend this facility!
JOHN B | Expérience généraleTha staff was amazing and they all had upbeat attitudes!
NATASHA T | Expérience généraleStaff was always super friendly and helpful, whether on the phone or in person, A+ Customer service!
ARNOLD C | Expérience généraleI will definitely use Uhaul storage again if there is a need to.
lucille j | Expérience généraleMr. Short is very professional and has great customer service and communication between him and his staff seems to be like a family unit they work well with each other I would definitely recommend this storage facility to a family member or friend
LaTonya M | Expérience généraleI Luv Everything About This Faculty Derrick & The Staff Is Very Helpful
Bianca W | Expérience généraleVery unorganized facility and I don’t blame the stuff I blame the software
jessica g | Premières impressionsNice office staff to work with environment was clean people at at office are friendly and Nice
Samuel J | Premières impressionsI would rate this experience as Excellent, but towards the end of my time there, it was very difficult to find dollies. I was told they get stolen but that is an inconvenience to your tenants and rather frustrating. Aside from that, this U Haul is the best, very clean, no roach droppings or spiders or dead bugs getting on your stuff. I had this storage for a little over 3 years and I was amazed how clean it is and that was very important to me. I would definitely use them again and all refer them to anyone that needs storage. Thank you for being the best storage around. Just fix the dollies situation and you will be at the top of your game.
Connie K | Expérience généraleWould prefer longer access hours
Rachael H | Premières impressionsThe team closed at 6:45 I was told they was going to help with my truck transaction because it started giving me problems and the engine light came on. And when I came down from un packing the truck they was gone. And there night box would not let me check the truck in at there location
isaiah W | Premières impressionsI am grateful to you, you have been an excellent experience in solutions for the protection of my belongings. very practical and very professional and above all what I liked the most is the simplicity of renting with you via the internet excellent service
Ricardo S | Expérience généraleCourteous and respectful.
PATRICK B | Premières impressionsMy storage was broken in to. Horrible experience
TIARA H | Expérience généraleVery friendly, place was clean, location was perfect air worked. No problems at all. Yes I have recommended them to other people. Very pleased.
FLORA B | Expérience généraleI rented for 4 years I had no problems with anything.
wanda h | Expérience généraleWell marauded facilities, office personnel very friendly. Seems to be a popular location:)
LILLIAN B | Expérience généraleThe unit was clean and secure. I had no issues with bugs or pests. I had an excellent experience and would not hesitate to use this location again or refer to someone in need.
Irine N | Expérience généraleSome of your content staff needs training on how to handle customer relations. There's two young guys who were discussing customer phone calls out loud in front of myself and another. That isn't professional at all.
patrick l | Expérience généraleWill continue using UHaul for business use
Nathaniel W | Expérience généraleUnlike the other manager, the staffs were very professional and attentive to the needs of the clients. The manager, Derrick, handled my request to keep the rented truck an extra day with understanding. Upon my return, his staff went out of their way to locate a cart for my heavy items. Bravo to new management and bravo to his wonderful staff!
eugene s | Premières impressionsVery Pleasent
Thomas B | Expérience généraleWouldn't recommend based on location, reviews, and people walking around watching you unload
ELIZABETH J | Premières impressionsExcellent customer service
KIMBERLY B | Premières impressionsEmployee who assisted me did not go get truck an pull forward for me as everyone else do for others. Truck trailer was dirty. I had to pull truck out from between several other trucks which was very difficult I also had to load my own furniture dolly!
Tierra N | Premières impressionsThere were a few times when sliding entry/exit doors were locked and it took awhile to have them opened, 4 1/2 stars out of 5 stars. VERY PROFESSIONAL AND HARD WORKING THIS INCLUDES THE LADIES MAINTAINING THE CLEANLINESS OF STORAGE UNIT AREAS.
EUGENE T | Expérience généraleAt times its hard to get to ur storage...they lock storage doors when office closes and sometimes u can't get to ur stuff because sliding door is locked during business hours
KEMMITH G | Expérience généraleMonthly charge should be prorated when you move out before the end of the month.
DAVID R | Expérience généraleThe facility was clean, well lit and easy access. The staff were very friendly and helpful.
Jennifer H | Expérience généraleThe climate controlled building where my unit #4191 is located was warmed
Qaiser M | Premières impressionsVery helpful an looks out for the community
Savannah D | Expérience généraleHad a really good experience the people in U-Haul were very very helpful with everything I need to know thank you U-Haul you have five stars from me.
Reuben P | Expérience généraleExcellent customer service, friendly and respectful.
Emmanuel O | Premières impressionsGreat customer service for the community...
Savannah D | Premières impressionsWish I could access storage unit at 7 am on Sunday
Adedayo N | Premières impressionsVery nice persons there…
FELICIA G | Premières impressionsEach representative that I encountered acted in a professional manner, they were attentive to my needs and they were friendly.
Joanne G | Expérience généraleEl personal fue muy atento i respondieron a mis preguntas, Si lo recomiendo a cual quier persona que necesita un lugar donde poner sus muebles Gracias
MARIA S | Premières impressionsTodo está bien
Enrique H | Expérience généraleNeeded 24hr feature added to my account. General manager had to approve to do. Found out after 30 minutes of being on hold with uhaul. Was at unit before 10p. Took a while to place heavy metal tools on 4 Dollys only to find out the elevators access denied. Got storage online because the staff at facility was going to be gone before we could make it there. Staff forgot to tell us we couldn't add the 24 access feature to account online. Had to reload the heavy metal back on top the trailer and return the next morning to have feature added and get items into storage. Then I found out they didn't even have a general manager. The distance from elevator to our storage is about 300 yards. Please consider adding more elevators
James M | Déménagement en ligneGreat facility clean and convenient. Staff was also wonderful and helpful.
Stephanie H | Premières impressionsGreat Service very professional
Thomas B | Premières impressionsI never saw any trash on the facility and my storage area was well lit and cool.
James K | Expérience généraleAlthough there were no units in the size I was promised. Tracey helped to find one on the day I was to put my belongings in storage. I found out later that the new spot was actually larger than I needed but had no choice at that time. The only other unit that was available in the correct size had a pole in the middle. Very inconvenient. So I did not take it.
Jennifer l | Premières impressionsAll my belongings were stolen and no one could answer questions regarding the breakin which caused me to believe it was inside work very bad experience and no I will not use Uhaul again only CubeSmart
Darris C | Expérience généraleI had a great experience! Everyone was nice and very helpful!
Carmen J | Premières impressionsAll the help anyone could use. Thanks u haul for having my back.
Jason F | Premières impressionsSalesperson was very helpful and pleasant
Barbara S | Premières impressionsPrice of gas going up have to make cutbacks
David B | Expérience généraleGood people trucks were nice !nd new, thanks uhaul steven richmond,tx
Steven L | Premières impressionsFriendly, professional service. My storage unit didn't have a lock inside as promised. Please add lock to my unit.
Tongia B | Premières impressionsS.O.
Jerome W | Premières impressionsThanks
Lauray K | Premières impressionsShowed up at uhaul storage at 6:50am to wait for it to open was on phone with booking storage store never opened multiple customers showed up and left I stayed and waited no one showed it’s going on 7:15 on phone by now with corporate mr Steve tried to locate employees and manager no one was there employee didn’t show up till almost 8am which put me on behind with paying movers and moving experience very unpleasant will be my first and last time getting storage with uhaul
Shameion P | Premières impressionsKyle and Omari were very helpful. Would definitely recommend and use again!
Brandi W | Premières impressionsCode access didn’t work, room wasn’t ready and entry to room not convenient.
Sheryl Y | Déménagement en ligneThey need more staff, it was busy and with only 2 people working.
kharen t | Premières impressionsFCB my bank card was REJECTED by Uhaul system I did a temporary MOVE & I had to Travel 45 minutes each MONTH TO PAY MY STORAGE IN PERSON.SMH FOR 5 MONTHS only to be TOLD by an EMPLOYEE ITS NOT OUR FAULT PAY IN STORE OR GET A LOCK ON MY UNIT #2394
KIBIA A | Expérience généraleI rented a tow dolly because I was moving to another state and have multiple vehicles. Not even half way thru my trip the straps on the dolly broke and the other side was rigged together. As well as I had to drive an hour away from my home to pick up my truck. And the truck was inspected. But that couldn't have be done. Overall I had a awful experience and don't plan returning as a customer.
Carolyn C | Premières impressionsMargaret and Derrick are very helpful, their service is excellent and professional!!
shalonda j | Premières impressionsNever had any problems and my things were kept perfectly! Fortement recommandé!
TABITHA W | Expérience généraleThe staff I interacted with has always been very friendly and approachable. There was only one time that the doors to the building unit my storage unit was in did not close properly, but I saw no criminal activity and they were fixed the next day I showed up.
Jocelyn G | Expérience généraleAustin was always professional about it all. I appreciate him so much.
LISA G | Expérience généraleThe service was great every thing was explained to me in detail. Very satisfactory
ovidio r | Premières impressionsThank you all for a great fascilty for the passed 6 months
CINDY B | Expérience généraleOwner helped us and gave great customer service.
Alfred S | Premières impressionsAhilin was awesome. She helped me with everything my whole move. I would recommend this location to all of my friends. Keep up the good work.
Kathryn M | Expérience généraleWe had a break in and my wife's wedding dress was stolen
MARCUS M | Expérience généraleStaff was great, facility was perfect for what I needed. I'd rent here again if I needed to!
Tonya S | Expérience généraleThe lady took the time to extend customer service. Beyond the front desk to make sure I had everything that I needed to secure a storage. This type of customer service was NOT at 2415 Dairy Ashford location.
Jennifer H | Premières impressionsGreat staff and very helpful!
CURTISS B | Premières impressionsAustin did a great job, to help us move out!
MONIQUE F | Expérience généraleVery understanding to my situation offering numerous options and solutions
MARTHA A | Premières impressionsGreat customer service thank you
nathalie B | Premières impressionsUpon collecting my stuffs from the storage room I discovered that a lot of items were missing. This must have been stolen by a lady. My hair, a black bag full of African ladies clothes and fabrics, my piano stand, bathroom floor mats and many more. I will like u- haul to get me a video footage of my room area. This is not acceptable. I am totally disappointed with my experience and I need you all to look into this matter amicably. Merci
Judith A | Expérience généraleI have used this location multiple times for trailer rentals and had a storage unit for about 8 months. The staff has always been helpful and couteous to me, even when some customers haven't always been very easy to deal with. I recently cleared out the storage and no longer have a need for it, but I'll likely still rent trailers from this location when needed.
Daniel B | Expérience généraleThey can use additional help for their customers.
johnelder l | Premières impressionsStaff very friendly and helpful. Also the cleaning crew. Made my move to the Houston area stress free and convenient. Merci.
Johnny C | Expérience généraleAwesome
ALVIN M | Expérience généraleThe only problem is slow service, long wait for for service and they took forever to close my account and keep sending me late charges. I had to call four times before they fixed it. But the people were very nice and friendly.
MARGARET R | Expérience généraleThe lady who attended to us was very friendly and helpful.
UYIRIORITSE N | Premières impressionsThe Supervisor Eileen and Dorothy Howard did an excellent job by taking the time to resolve and correct an error that was made. They were working with inadequate staffing They should be given a bonus or raise for their commitment to your business. 8/14/21
Cheryl B | Premières impressionsOutstanding staff
James C | Expérience généraleThe bathroom was filthy. And there is not a sign or anything saying why/that the sliding doors are locked. That would have been very convenient if they were open.
Jessica S | Déménagement en ligneJust had to wait for 15 to 20 minutes before being waited on!!!
Clarence C | Expérience généraleCard reader didn't work and one of the terminals didn't work at all. Which made for long wait times. Make your office equipment operate properly
OLIVIA A | Premières impressionsThe only thing I personally would do is make it clearer that you must check in first before entering the code for the door. The panel informed me after I tried the door keypad. Other than that I have no complaints about the entire process, it's been very easy and convenient for me.
Stuart S | Déménagement en ligneThe staff that was on duty the day of my move-in was very rude and unprofessional. When I am done with my storage there if I should ever have to get another storage facility it would never be there
Audra C | Premières impressionsNot enough staff to many customers
Alvanah L | Expérience généraleRepresentative was very helpful and friendly both on the phone and in person.
wilma r | Premières impressionsThe manager zerik marves and staff are rude and Incompetent I paid my pass due bill 2 days before I came to upgrade to a larger unit when I arrived my unit was still locked and I had to wait for someone to unlock it and I was told I wouldn’t have to pay the difference for the upgrade until next months bill. while I was transferring my stuff from the smaller unit to the larger one a staff member came up to me and said they would have to lock my unit backup and I would need to go talk to someone up front again when I got to the front desk the manager zerik said I would need to pay the difference now I explained to him what was told to me and that I had somewhere to be and did not have time to be going back-and-forth with him he then told me “this is not McDonald’s and it’s takes more knowledge to transfer the storages” and I said that had nothing to do with me because I don’t work there zerik then went on about how his employees were Incompetent of doing there job and that They needed more training which again had nothing to do with me.
Adam C | Expérience généraleEasy, simple and smooth
Rakiya M | Déménagement en ligneStaff very nice and helpful
CURTISS B | Déménagement en ligneThe young man who service us was extremely nice..gr8t people skills, he was very patient and pleasant! He even stay after hour for a little to help us. I will like yo see him become owner!
Glynis C | Premières impressionsEverything was going good, until my one of my storage was deactivated by error. It was lucky for me that we learned of the error in time to get it resolved. I am hoping I am not getting another surprise. I would give a five stars but because of the incident I will rate it a 4 stars
Tim N | Premières impressionsI was inconvenienced and overcharged
Joseph J | Premières impressionsThank you for all of you help and support!
Bina V | Expérience généraleIt was quick, easy, friendly staff who helped us get a storage unit same day.
Jocelyn G | Premières impressionsEverything was great! Only complaint would be the slow elevator. Lol
Bryanna P | Expérience généraleThe lady , i forgot her name , but she was GREAT ! She went over everthing. I was very satisfied! Thanks Mr Morrow
Jamison M | Premières impressionsUnit smaller than I thought, May need to move to a bigger one... Hope that process can be smooth also
CALLIE M | Déménagement en ligneexcellent customer services
Ricardo S | Déménagement en ligneVery knowledgeable and friendly.
Dominique T | Premières impressionsThe staff Shelia was rude, loud, ghetto and very unfriendly.
Alvanah L | Premières impressionsThe facility is very secure.
Lea B | Déménagement en ligneStaff were never friendly, gave the appearance you were bothering them. Not a good customer experience.
Samuel S | Expérience généraleThe Lady that Help us was Helpful and Friendly.
Vatrese A | Premières impressionsStaff member who helped was very busy but very helpful and great to work with. Very professional.
Patrick C | Premières impressionsGreatest place ever!!!!
ROOSIE D | Premières impressionsThank you all so much for your excellent service and your facility
CINDY B | Premières impressionsSolo los horarios son muy variados
Alma C | Premières impressionsI was greeted and addressed from the moment I walked into the store. Taveira was very helpful and friendly. She was warm and engaging and made me feel that my business " mattered". She took the time to walk me to my space, explain the security system and asked if I had any questions. Every time I had questions while moving in, she was there to answer my questions. The Manager Zerik was also helpful and cordial. I had little snafus' but he addressed the matter in such a professional way, I knew he was genuine in his response. I would recommend this storage facility for their professionalism, kindness, accessibility and top notch cleanliness of the units. Joanne G.
Joanne G | Premières impressionsVery nice , friendly.
Raymond V | Premières impressionsThe manager was very nice and professional.
lagina g | Expérience généraleYour Draconian rental requirements, coupled with a 1930s software system are really awful. I went through the online process, then had to repeat the exact same process at the office. Wasted a lot of my time. Your 3 phone number requirement makes it impossible for folks with only 2 phone numbers: another waste of time. Once at the store your system would not allow me to use the same alternate phone number that I used online. My items are now safely, and easily, stored at CubeSmart. With only 1 phone number required. My required alternate address was not accepted, though I have used it for 10 years for every other company I have done business with. support@uhaul.com link does not work. Waiting time to talk to someone has a 20+ minute wait. Invest in some competent IT people. The counter folks, and the Chat folks online, apologize for your IT incompetence with the comment that they don't know what IT is doing or why, and they feel real bad. None of which helps. Please let corporate in on my dissatisfaction.
Jamie C | Déménagement en ligneGood service
michael w | Premières impressionsPeople's were friendly and positive attitude which help alot. Merci
juan t | Expérience généraleVery clean and pleasant,polite, friendly.no stress.
Raymond V | Premières impressionsThe fact that your website states you can redeem a free month but when going to the store the clerks tell you that you still owe. On top of that the clerks at this location only care about making sure people don't yell at them rather than helping solve problems.
AMBER L | Déménagement en ligneCommunication is horrible. Originally ordered a pod. Called back and they did not have me on the list. Despite having a number for it. Then used storage climate control. Did not tell me I would not receive notice that time to pay. I used a credit card thought it would roll over and did not. Told me they do do send bill to renew after the fact. Did send notice to my friend before I was notified. Was two days late and charged $15 late fee. Had paid for another month. Good till May 3 but checked out April 14, 2021. Did not get reimbursed my two week over pay. When asked for copies and to sign that I was closed. Told they do not do that. Asked about taking my credit card off files was met with resistance. Was told by phone they had referrals for moving. Called back and was told they did not. Despite the fact that I was Quoted $245 that was extra for putting the bed together. Uhaul gave me a number. They were only the people to move but they did not have a truck. The folks at this facility appear to know nothing. Unable to give correct info. Not able to locate my reservation and horrible with customer relations. This was a nightmare.
paula h | Expérience généraleEveryone was helpful and well knowledgeable
Vanessa J | Expérience généraleI was given a month free!!!!
aramide a | Expérience généraleNoi
noor n | Expérience généraleEverything was excellent. Service, staff, cleanliness, light, supplies, safety, etc. I'll use it again and will recommend it!
Ana M | Expérience généraleGood customer service
JIKUME I | Premières impressionsEverything went well, the staff were very customer orientated, and nice
CHANICE B | Premières impressionsThe young man was very helpful and friendly. Excellent customer service skills
ronmell r | Premières impressionsGood customer services when ever I came in to make a payment they would always greet you with a smile. Keep up the good work.
jasmine h | Expérience généraleUna de las mejores atenciones que he tenido, el personal extremadamente excelente!!!
Isaias A | Premières impressionsWhen I showed up to pick up the truck, it was cold and raining. After 30+ mins on the phone and chat with technical support, I was asked for a pick of my id and a selfie. After submitting these (I had now been in the cold rain for nearly an hour bc I had an Uber drop me off), I was told that they couldn't verity my Id or some nonsense which is ridiculous bc there is nothing wrong with my id. I was told I'd need to come back. I wasted over $20 on Uber thanks to this. The next day, I made a new reservation, but when I showed up to pick up the truck, I was told there wasn't one available, even though I called in ahead of time to make sure. I told the guy I would take any of the sizes since there were many on their lot, I was simply told no. I forget the excuse this time. I have been renting from Uhaul for years and I've never had a problem before now. Once again, I was out another $30 for Uber trips. Not only did I lose all the Uber money, but I also missed out on getting the couches that were being given me. I so very disappointed in Uhaul, and I feel under-valued and discriminated against.
Jennifer R | Déménagement en ligneFriendly and courteous staff.
Sebastian R | Premières impressionsThe manager Zerrick was always helpful and understanding, I really appreciated his kindness. I recommended this storage facility to my sister as well and she has been renting from uhual storage on Westhiemire for a few months now.
ATTLAH B | Expérience généraleAll UHAUL Employees at 14900 Westheimer, YOU ROCK! Please keep up the GOOD WORK and never let anyone nor their negative attitude change who you are! People like me... WE REALLY APPRECIATE People like you! Have a BLESSED day!
Linda W | Premières impressionsYoung man mario or maris Polite professional helpful Manager was too
BRYON P | Premières impressionsExcellent! Clean, appealing and spacious facility. Clean units with elevator access. Easy parking. Friendly and courteous staff. Will recommend.
Ana M | Premières impressionsNo issues at alll
MANOLO C | Expérience généraleNeed a side door because if your storage is all the way in the back it is a king walk.
KAREN W | Expérience généraleThe young lady that helped me was informative and knowledgeable and very nice. After a long drive moving from across the country it was refreshing to work with her.
NATALIE S | Premières impressionsThe only disadvantage experienced was the long wait time on the phone with customer service. In person the customer service was great.
SHARLOTTE P | Expérience généraleWe called two hours in advance to check if our moving truck was ready to go. They confirmed everything was good to go. The truck was there but when we got there 15 minutes before our appointment, they told us the battery for the truck is actually dead. It took 45 minutes to get a new truck 7 miles away and it was . The original storage unit we reserved it ended up they were all full and couldn't fulfill that reservation either. They were helpful with making changes to a new storage unit.
Jasmine F | Premières impressionsService excellent
mary b | Expérience généraleStaff is always slow and unhelpful other than the nice Latin girl, everyone else is doing something else instead of helping customers.
ignacio h | Expérience généraleThat's ok
Ifuome C | Premières impressionsGreat staff, and extremely clean.
William D | Expérience généraleFrom my very first day I had issues getting access to my unit. Every time I went I had issues, code not working, card jot working literally every time. When I went after hours there was someone waking around inside NOT AN EMPLOYEE. I reported this they just said maybe someone living inside. WHAT? On my move out day, 2 days before due date, I advised the lady I was moving out and then days later I receive a notice for payment then late payment. Not to mention that day it took an extra 20 minutes to gain access to my audit because the card didn't work yet again. I had to pay movers for that time. I will never again. And this was my 2nd time using this facility. Last was 2017. The experience then was mediocre, however I decided to give a 2nd chance. Never again. I don't have time to waste.
Marcus M | Expérience généraleMargaret is THE GO TO associate who is very knowledgeable of her job , and helped me answered all of ny needs and concerns.
Stephan B | Premières impressionsMr. Sellers was thorough and informative
Arnold C | Premières impressionsGreat experience visiting your facilities and extremely clean.
cesar v | Premières impressionsYour policies make it impossible for people to catch up. The fact that I couldn't make partial, set me back and now I don't have my personal possessions. Thank you for caring
arlene r | Expérience généraleI moved my stuff just one week after my payment but you guys said you don't have prorated payment, it's sad. But the overall experience was awesome.
christopher o | Expérience généraleStaff was ALWAYS very helpful and overall I had a great experience with storage. Felt safe
lisette k | Expérience généraleThe manager was very informative ,courteous and professional. My overall experience was a good one.
lagina g | Expérience généraleI know how these surveys work. So I clicked all the right boxes. Checking out was great! Excellent! However checking in was not. I had a girl that was half asleep that took 20 to 25 minutes to figure out that we already had two storage units and we're well established as customers in your facility. We wind up getting into a verbal dispute. I want up apologizing because that's what I like to do to make sure I don't have to carry things around with me. But the bottom line is whoever it was that checked me into my unit number for 4403 at the beginning of April was simply not very good at customer relations
Robert R | Expérience généraleStaff very helpful and informative .will definitely visit again
Mark S | Premières impressionsProfessional staff members and very clean facility. And, secure like Ft. Knox.
SEV. F | Expérience généraleVery polite and professional.
Ethel J | Expérience généraleMy unit was burglarized and all my staff gone. Manager wasn't helpful at all, he didn't want to show the security cameras video to the police
yandi c | Expérience généraleThanks Ahilin
Nsidi N | Premières impressionsHad a storage unit for over a year, never had any issues.thanks
Neesha k | Expérience généraleDishonest Employees
Shelia J | Premières impressionsthankk you so much!!
gayla d | Expérience généraleVery helpful and friendly
Sabrina R | Premières impressionsI have been doing business with U-Haul for over 20 years. I am very pleased with the service I have been receiving.
THERESA L | Expérience généraleThe rate is very high on the unit.
mitzie w | Expérience généraleI will use u haul again in future thank u. Anita.
ANITA D | Expérience généraleI got one month Free, for my first month. Generally the service was good and staff was friendly. Had no problems what so ever. Thanks
tosin d | Expérience généraleOutstanding service Zerek!!!
DONNA W | Premières impressionsI moved to West Harris County 2 1/2 years ago from North Texas. I brought more stuff than I had room for here, so I rented a storage unit. It was on the second floor and was dry and climate controlled
john l | Expérience généraleClean facility fairly priced. Helpful staff.
Paul H | Premières impressionsVery professional and accommodating
LISA G | Premières impressionsI have been with the storage company for 2 years.
Lakisha g | Expérience généraleI was very pleased
FLORA B | Expérience généraleI would recommend Uhaul
Anita P | Expérience généraleDisappointed General Manager requested I call him during his "hours", only to find he wasn't there to assist is inappropriate. Too many calls made to simply renting a storage unit. No free rent either
Kathleen R | Premières impressionsMargarett is the sweetest person I’ve ever met and made my experience at this location the best.
Amani S | Expérience généraleGreat location
Jamie T | Expérience généraleThe leadership and staff at this location are fantastic! They go above and beyond to provide excellent service. I highly recommend this location and would definitely rent here again!
CARMEN C | Expérience généraleGot a truck and storage went home got all my stuff to then find out that my unit still had a lock on it had to put all my stuff back and wait till the next day unload and the mileage on truck was off
Gwendolyn F | Premières impressionsPerfect 👏👏
levent o | Expérience généraleExcellent service !!!!!
Miguel C | Premières impressionsI was left standing out in the hot sun for 20 minutes because the guy helping couldn’t get the key card to work and he had already started helping someone else when I went back in to find him.
David R | Expérience généraleGreat customer service. Thank you.
Ina b | Expérience généraleDerrick Assistant Manager outstanding customer service Great Job when I left the location I was a very happy customer
Sherrell W | Expérience généraleStaff was great. Never had any issues. Would recommend.
Derrick W | Expérience généraleEstacia & Derrick were patient, knowledgeable, and even resourceful. Uhaul truly made an apartment renovation and possible unit transfer very smooth for me as as tenant and customer.
Lakiesha C | Premières impressionsI had stored my items there for more than three years. The facility always appeared clean and well managed. I would highly recommend this facility to everyone.
KAY C | Expérience généraleThe employee handled two customers and at the same time, while a third customer waited.
Deshunda B | Premières impressionsGreat service
elizabeth n | Premières impressionsNo comment
Annie B | Premières impressionsEverything good
Jorge Q | Expérience généraleLove this place! Wish it were closer to where we are now. There were times when they were short-handed due to the amount of people that come. But, they have it all-boxes,trucks, storage and help!
Lorraine M | Expérience généraleManager an workers were very considerate, helpful, made transition quick and easy no problems great attitude..Thank you for all your help and support Mr., Manager Ze,..., Mr, Patrick,
Ramona R | Expérience généraleCustomer service horrible I called about 30 min before closing and employee was not will to solve my issue said he was getting off
Denise D | Expérience généraleThe staff was awesome great customer service hands down very helpful and friendly
Adica H | Expérience généraleExcellent service à la clientèle.
ALTON C | Expérience généraleCustomer service was excellent very pleasant staff you have there .😃😃😃😃😃
william b | Premières impressionsStaff das always helpful .
DONALD F | Expérience généraleI would not recommend this facility to ANYONE !! twice my furniture was destroyed by this place. First it was a water leak that wet all of my furniture second was an infestation of MOTHS !!!
SARAH S | Expérience généraleExtremely professional and helpful associates. They are very friendly and easy to work with.
Andria J | Premières impressionsIt was good
Foluso F | Expérience généraleI will use uhaul storages again in the future. Merci!
Latonya S | Expérience généraleRate for uhaul move was quoted one price and was completely different in pricing after truck was returned. Very disappointing as this has happened to a family member as well at the same location.
terri w | Expérience généraleI used the Uboxes for my move from NC U-Hall Stored all nine of my boxes inside under lock and key In their warehouse. I was able to access my box's as long as I gave them 24 hour notice.
Julio D | Expérience généraleIt was a pleasure dealing with them.
Shannon F | Expérience généraleMy house was flooded from Harvey. I am still repairing my home. I got behind on my bills because I had to rent an apartment and pay my mortgage. Alexia did not care.
Billy H | Expérience généraleMost of the staffs were very friendly and helpful. There is a white lady at the store at Westheimer branch that is so rude and arrogant. Talks to you as if she feeds you.
matilda m | Expérience généraleGood Customer Service
Kendrick S | Premières impressionsService was good
Brigett M | Expérience généraleI’ve used Uhaul forever because of their excellent customer commitment and will continue to do so in the future !
JOHN W | Expérience généraleThere were a few times mu access card did not open the sliding glaass doors but it did open the regular door.
Charlette F | Expérience généraleRyan was very helpful he explain everything to u even took time to show u where your storage was located how to get in & out . You couldn't have asked for a better person . Thanks Ryan
brenda s | Premières impressionsnice staff friendly and helpful
jon b | Premières impressionsThe guys that worked on Sunday March 10 2019 all was extremely helpful.
janice c | Premières impressionsVery secure and clean,never had an issue with people trying to take my stuff or break into my storage unit, hours are good but would recommend setting the time to 12a instead of 10p for not 24hr users
julian p | Expérience généraleExcellent service. Clean facilities and very friendly and helpful personnel. I will consider using this facility again.
alonso l | Expérience généraleTHE STAFF IS AMAZING 😍😍😍😍
roosevelt j | Expérience généraleGreat customer service my furniture was well taken care of doing its transit.
Jamall M | Expérience généraleThe staff and especially the manager were highly discriminating when I wanted to rent a van and also tried to make sure no one else gives me a van. I wouldn't recommend this branch to anyone!!
Chinedu U | Expérience généraleFirst my account was compromised at initial rental and the manager never called me back to discuss, then I was talked to like a mentally challenged child by the Indian lady while moving out. Not ok.
Crystal T | Expérience généraleExcellent Service
Mustafa H | Expérience généraleYour employees should take customers more seriously. I felt like I was at the post office. Bad service.
SHAHRAM S | Expérience généralePleased with service.
viena o | Expérience généralePersonnel amical.
Victoria M | Expérience généraleEmployees are rude, terrible customer service.
Ne'tosha O | Expérience généraleLove the staff. Alexa super sweet! The whole team very helpful and friendly.
melissa a | Premières impressionsThanks for everything....
LEE B | Premières impressionsWhitney was so kind, friendly, and professional. She worked so efficiently on moving the Uboxes to and from. Only wish a customer would get prorated money back if you didn't use the whole month.
Vicki L | Expérience généraleHassle free experience
James K | Premières impressionsVERY FRIENDLY AND HELPFUL STAFF
Maritza P | RéservationWonderful service
Starr U | Premières impressionsGood job. Thanks.
Bolanle A | Expérience généraleVery professional and friendly service.
jose d | Premières impressionsHe was very helpful and nice I love the service
Julia L | Premières impressionsI wasn't told that the hours for storage was from 5a-10p. It's a leak in that storage. Water damage messed up my furniture.
miya a | Expérience généraleI really like the employees at this location they are very professional and so kind . Thanks again for such a easy and fun transaction.
Juan S | Premières impressionsGood experience for long distance move
Ahson S | Expérience généraleThe GM and staff were inviting and friendly!!!
Rich c | Expérience généraleReturning equipment is easy and fast. Convenient parking garage to load/unload when it rains. Could not use elevator from the outside even after asking for help the 1st time. Merci.
thomas p | RéservationAwesome facility. Great staff
Pamela Y | RéservationThis was my first time having to rent storage. The staff was helpful and answered all of my concerns. I would highly recommend this location for storing your things. Walter Sellers was very helpful.
GLADYS L | Expérience généraleEVERY TIME I WENT THERE IT WAS AT LEAST AN HOUR WAIT IN LINE. THIS PLACE IS SHORT STAFFED AND NEED TO BE BETTER ORGANIZED.
Shantrell J | Expérience généraleMrs. Alexa was very kind and welcoming. She was very helpful and answered all my questions with no hesitation. I would recommend this place to anyone.
Trisha P | Expérience généraleMy move in was great no issues no worries
Azzi S | RéservationI will recommend uHaul for storage
Juan B | Expérience généraleGreat Customer Service. Your Pod delivery Driver was courteous and skillful. Thanks
Julia T | Expérience généraleI wish you guys pro-rated charges. I only rented for a week and I paid for a month. That's my only thing I didn't agree with.
Clifton P | Expérience généraleBeginning back in 2010 , I rent 5x5’ for just $19,95 and now the rent went up to almost $40 price really double
THANH L | Expérience généraleThis was one of the worst customer experiences I've every had!! The only person that helped was Ryan.
TIFANY G | Expérience généraleAccess often inconvenient
HECTOR D | Expérience généraleVery impressed with service and friendliness of counter staff and delivery staff. No complaints. Great service and location.
Brian S | Expérience généraleEveryone was very helpful & eager to please!
janet g | Expérience généraleBiggest and best U-Haul location with great staff and clean storage
CURTISS B | Expérience généraleThanks for everything. The general manager Alexa Chandler was always helpful. Thanks to everyone
Patricia G | Expérience généraleGreat service, clean building, decent prices!!!
Tabitha A | Expérience généraleThe entire Staff is excellent. I really appreciate helpful individuals especially Mr. Walter. Thanks U-Haul
Bonnye D | RéservationGood services
EESHIKA M | RéservationThe process went better than expected.
Holly M | Expérience généraleVery satisfied had no problems.will use this facilities again if the need arises.
DARUTH J | Expérience généraleThe entire experience here was awful. For the 1st of the month, it was understaffed. My online truck reservation still led to a 2 hour wait even after mobile verification. Hate this place.
Makala H | RéservationVery friendly staff. Very clean facility.
Arlene B | Expérience généraleIt takes forever to get anything done. Only two people working at one time in our experience. If it takes 10 minutes per customer to rent something, have another line for those buying supplies only.
ERIC S | Expérience généraleNo comments
Micheal O | Expérience généraledelivery person friendly and gave accurate information.but person handling phone request for uhaul boxes gave false information and i was shocked when i found out that most of the information was lies
Ruth R | Expérience généraleThe young man that was assisting us wasn't very helpful. He was walking around on his phone helping others while we wait for him to bring a card to get in the storage. He was taking a very long time.
Cynthia W | RéservationThe lady who helped me set up the moving company was extremely helpful, kind, and professional. She helped make my transition very easy!
Evelyn B | Expérience généraleThey already know about the issues I had and was unable to correct all of them.
Randy C | Expérience généraleI was owed a larger refund than what was given to me. Plus the whole purpose of a reservation is to have what is reserved ready at that particular time which was not the case.
Randy C | Expérience généraleProblems none whatsoever
April L | Expérience généraleThank you for the excellent professional customer service provided throughout the use of Unit 1108.
Tommie J | Expérience généraleVery happy about my stay here
BRODERICK B | Expérience généraleEveryone there was friendly and helpful! Merci.
jeffrey g | Expérience généraleno comment
Meva B | Expérience généraleI called several times regarding my Ubox being missing and the manager told me he will call me back but never did.
zahidur r | Expérience généraleI called several times regarding my Ubox being missing and the manager told me he will call me back but never did.
zahidur r | Expérience généraleThe manager Alexa was very rude and lacking customer service skills. She placed me on speaker and laughed at me with her other staff members. Some of the other staff did warn me of her unhelpfulness.
Alisha L | Expérience généraleJust a small box cost me $25000. I'm NOT satisfied with the pricing at ALL.
Nikta G | Expérience généraleThere is never enough actual working clerks at the register to HELP customers. Some transactions take too long and mine is always short. Your time management needs to be improved.
TERRY W | Expérience généraleThe experience was just fine up until I recieved the request to take this survey 136 times.
JOHN H | Expérience généraleGreat place and friendly service
jim f | Expérience généraleAbordable
gwendolyn D | Expérience générale