The customer service team is amazingly knowledgeable and awesome!
JANICE T | Premières impressionsCustomer Reviews for U-Haul Moving & Storage of Willowbrook
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The dollie was broken.
MARY DWas handled politely given that the location was extremely busy at the time we dropped all our equipment off.
KAMELA MTires were not balanced. Had a serious vibration at 55mph
SHANNON TOne of the best U-Haul locations I've ever dealt with they took great care of me had me in and out super quick! Really nice group of employees Josh made sure I was taken care of quickly!
JONNIE KIssues with tire pressure. Received the trailer with only one tire at correct pressure. Filled the low ones, however one has valve stem issue and took 30 mins to fill to proper pressure. Had a leak in the tire that required refilling.
ROBERT CContract number 73788837. 5,8 miles From u haul location to 8727 point part drive Houston tx 77095 .go and back 10 miles May 10 / 25 11:38 am return 1pm I asked for all charges in front disk total $55,01 when I return the truck . The lady inspection truck she's said all good I asked her for anything else will be charged me she said NO. Next day the surprise me with 27,92 charges. I'm customer in U-Haul for many years around the country moving to other states. Never saying something like what happened to me in this location . I'm asking for refund my 27$
BOUJEMAA MSmooth customer service….Excellent Location
JEANNETTE YVery friendly and quick. No wasted time. Electra was awesome.
HARRY N | Premières impressionsOk
JOSE RNothing to improve. Excellent service. We were able to extend our rental an additional day.
Michael EThis location was so efficient. Quick. Friendly. Pleasant experience. Top rated U-Haul location for sure
SAMMY SGood service
ALI MNothing. Both employees were competent in their positions.
WILLIAM WThe staff took me around to show me the different sizes of the units...they said that the 10×20 is huge even though I didn't think so...they said it'll hold a 2 bedroom, even though I have a 1 bedroom. I really appreciate everything they did for me. If you need storage
Yvonne N | Premières impressionsMentioned that one tire strap rachet on an Auto Transport was is in very poor working condition. The Unlocking function required extraordinary effort and 15 minutes of time. Not fun for a 73 year old on the ground.
JEFFREY CThe personal wete very friendly, efficient and helpful. I was greeted promptly, assisted quickly. I was escorted to the trailer and helped with connections. I was very pleased with the service and product availability.
Robert BWindows were filthy. When I got to my new home I parked in my driveway only to wake up to an oil stain on my driveway. The individuals that helped me were excellent. Just disappointed in the oil stain on my brand new. Entrée
JOHN CRemind Customer to snapshot the mileage before and after the truck is returned, so there will be no issues. The Manager at this Location is great; very personable, knowledgeable and understanding.
ETHEL CLa verdad solo debería ir incluido en el camión cuerda para asegurar las cosas adentro del camión por precaución de resto todo fue excelente 👌 muy buen trabajo
DERWIS RWas the best decision I made using the U-box. It was easy to load and unload by myself. U-Haul delivered what they promised with great communication. Plus since I had all boxes I didn't need any furniture pads.
DIANE FGreat service I appreciate your assistance
YVETTE RBest location in Houston! The staff is extremely friendly and professional. I enjoyed my experience.
KiAndra J | Expérience généraleThis location is always squared away. I've never had any issue at this place
TREVOR GCustomer service was great and app was easy to complete.
Dennis MGreat and wonderful people working at this location
NATALIE HI did not get thr furniture dolly as requested for $12. I need that returned.
JO F | Premières impressionsThey young lady that took care of us was great.
GAIL WAwesome as always
BRUCE OAbsolutely excellent customer service. Please continue to do exactly what you all are doing.
CEDRIC MThe only problem we had is we rented a car trailer and made it about 50 miles and had a flat on it. We sat on the side of the road for 3 hours waiting on roadside assistance.
MICHAEL M1) U-Haul should consider a different product used for cleaning/coating the floor mats in their trucks. While they looked clean, that product was extremely slippery and poses a safety hazard in multiple ways. 2) the particular truck we received needs to have the front end thoroughly inspected/repaired. While driving, the truck kept veering left and right and it was a constant struggle to keep the vehicle straight. A mechanic needs to actually drive that vehicle on the roads as opposed to just moving it around on the property.
RICHARD KRepresentative was courteous and knowledgeable.
DAVID DEverything was great!
FRANK S | Premières impressionsDid not interact with any of the staff due to the location being closed when I did my drop off.
RAYNALD TContinue providing the great customer service and attention to detail and questions asked.
WALLACE WAwesome as always
BRUCE ORhonda is Great in Helping Us!
Kevin MEverything is always professional..
SHANNON GElectra and Elijah were fabulous great customer service
NATALIE HI upgraded the storage had to comeback several times the front agent was always helpful
CELESTINE D | Premières impressionsMore deals discount. If they put back camera in trucks will be more easy to move back or any turns safely.
EHAB FEverything was great super customer service
ANN CThe young lady who help me with my transaction was wonderful. Super friendly.
ALEESHA HThe manager promises one rate and charges you a lot more in the end. The other employees promise to correct it but eventually they won't either because the manager won't allow it. They keep repeating the same nonsense till the customer gets tired and gives up. I hope the corporate office look into this or I will call my credit card to dispute the charges.
HORMOZ VThey list dimensions of a trailer and fail to disclose the gate opening is 2’ smaller than the trailer itself so I was unable to use it for what was intended.
SHAUN HAbsolutely, wonderful.
GEORGE JExcellent customer service. No complaints!!!
RHIANNE HExceptional customer service! This location is efficient and extremely easy to work with!!
Travis BNothing it was an excellent experience
ODETTA MFriendly customer service and great prices
Will MStop calling and changing my reservation pickup location. Yall always send us farther from home, the one closest never seems to have enough trucks. Then yall over charge me for miles
BRADLEY PQuick and easy pick up
TRACY MJosh is always helpful and nice! His staff as well! Kudos to this location!
elishia c | Expérience généraleI need to understand the pay receipts. I went less than caged on both my cc accounts. Please clarify. Send correct confirmation
Leslie RThe manager,Josh has been extremely helpful.
Lori L | Expérience généraleNo improvement needed. I was in and out within 10 minutes. Everyone was very professional and polite. I will definitely use this location again.
MARCELLA HWhile we had issues when we first arrived, the GM and front desk lady were extremely helpful in getting us situated. We truly appreciate the assistance!
Casey SThis is their core business, and it shows! Pleasure working with their team!
MICHAEL CNot a thing, the staff where excellent, very friendly and helpful. Great place.
MICHAEL MI rented a trailer & the right light was out.
DANA LOverall everything was excellent. Electra was awesome with her customer service at Willowbrook.
CAROLYN SEasy to rent, easy to turn in
GORDON MNice and clean place
PETE F | Premières impressionsNo issues.
JAMES W | Expérience généraleI am still awaiting my receipt that I was told to be mailed to me. I would suggest that be improved upon. Wouldn't you?
Michelle Ioverall excellent --- location very busy.
GENE TVery friendly and efficient check in
WAYNE BJosh was outstanding as usual. The younger lady at the front desk with a piercing in her nose was a commpkete disaster. She addressed me twice with the wring attitude and has nothing to do in the service business. No skills whatsoever. Sad.
JEAN-MICHEL VThe ceiling was hanging with 6 nails stuck in it. I went into the office to let them know. Josh told me the ceiling is 9ft tall and that was not nails. Contradicting everything I said instead of thanking me for letting him know. This is an accident waiting to happen. He was not helpful and customer focused at all. Better management is needed. This happened on January 3, 2025.
Michelle J | Expérience généraleJosh was horrible horrible and did not have customer service skills i will never rent from u hot ever again
Eula F | Expérience généraleJosh is amazing I absolutely love hun he just makes things easy and so much more professional
BRITTANY S | Expérience généraleJosh at the 1960 willow brook location was very polite and helpful to me thank you.
Terrell W | Expérience généraleRenting a second unit for items that should be kept in a climate-controlled unit. However, the " climate-controlled" units are not much cooler than outside units. The thermostat is always riding at the beginning of the "red zone". Kind of wonder if it's necessary to pay for climate control.
STEVE C | Premières impressionsI had a good experience at this location. The condition of the store was kept well very clean and organized. Both associates who helped me were kind and provided quick service. However, the manager Josh deserves a majority of my gratitude and appreciation because he was so understanding, accommodating, and provided professional customer service. Additionally, he worked with me and made a tough situation less stressful and daunting.
Amanda W | Déménagement en ligneI love Josh and his employees
KRISTEN C | Premières impressionsI appreciate how helpful and patient the staff was toward me, made my experience comfortable.
SHARON G | Premières impressionsGreat friendly and helpful staff
PHILLIP L | Premières impressionsAucun
Booker J | Premières impressionsJosh went above and beyond to make us feel like family! Forever only choosing this location!
JESSICA B | Expérience généraleSaniya was great!!! Very helpful and fast!!
Tiya B | Premières impressionsJosh has great customer service
ralonda j | Expérience généraleMerci
shelia j | Expérience généraleJosh was amazing. Made my visit a pleasure.
Serena J | Premières impressionsJosh was amazing.
SERENA J | Expérience généraleMerci.
ARIES C | Expérience généraleThe staff was amazing
anna o | Premières impressionsThe manger really helped me and went above and beyond to assist me and l really appreciate it
Latasha D | Premières impressionsAlways exceptional Customer Service.
Mechell T | Expérience généraleThe staff went above and beyond the call of duty.Ms.Shadiamon and Mr.Josh in particular were a breath of fresh air. They were very professional and courteous. They are a true asset to the Uhaul brand.if I could personally give them a raise,I would without hesitation. Thank you'll again for your commitment to quality service.
LAQUINTAS G | Expérience généraleLike the first year there storage access door was locked always had to wait on office to come and open horrible facility but was good for items
Aaron W | Expérience généraleI experience was Outstanding......🥰
VICKI W | Expérience généraleStaff was patient, curious, and professional. Facility was and equipment was clean.
darryl m | Premières impressionsI paid for 24 hours access so we could unload after 10pm. The employee did not get it set up properly and although he removed the charge the next morning, my son and I were both late for work having to unload in the morning.
Richard O | Déménagement en ligneCasey is an amazing manager! I thank him and the staff for being so kind
Janelle W | Expérience généraleYes the place is very clean and when l need help l was surprised that when l spoke to one of the staff he send someone to do the little help for me
omotayo k | Expérience généraleGreat service 👏.
Ronald R | Premières impressionsIt would be helpful to have access to my storage later than store hours. I work late and the location closes before I'm off
janet f | Premières impressionsWonder experience, Great service for all Staff, I was checked in by the Owner. I would Definitely work for a friend.
VICKI W | Premières impressionsThe guys that work your desk went above and beyond! Only because of them I was stress free. I pray God blessed them. The two black guys at the front desk worked expeditiously! I literally relocated from Dallas and had no clue what to do or how o do it and they made the storage and truck turn in turn from a nightmare to a good day.
CURLISSA T | Déménagement en ligneThey were friendly and helped with whatever I needed. Greatly appreciated.
KEYSHANDA B | Expérience généraleS/O to Kasey and the Willowbrook team, you are amazing individuals. Thank you for your patience, positive attitude, and your professionalism. This Uhaul facility is bursting with fruitful workers. May God continue to bless all of you.
China B | Expérience généraleThis U-Haul has the best customer service I have every experience
Elaine R | Premières impressionsI did not like the idea of having to pay a full months rent when wanting to move out the day after the rent was due
SUSAN L | Expérience généraleAll staff members has excellent customer service and I will continue to recommend uhaul to family and friends thank for giving me the opportunity to rent storage space .
Ylonda W | Expérience généraleAndy was Excellent
Gaybriella S | Premières impressionsI relocated from MI to TX and used this location for storage. The ENTIRE staff was AMAZING from my 1st day until my move out date! The manager Kacey was EXCEPTIONAL…very helpful and personable. I moved about 15 minutes away from this location (there is one not even 5 mins from me now but if I ever had to utilize Uhaul services again I will definitely go back to the Willowbrook location.
Shenita M | Expérience généraleI was ask to Vacate my parking spot. By choice Don't know why you would need a rating!!!!
Freddy ( | Expérience généraleWe lost a lot of our belongings due to fat droppings and urine over a lot of our stuff.
Arielle W | Expérience généraleThis storage unit was horrible some of my things were damaged I thought climate control ment air conditioning no rats and roaches or no insects well y’all had all of the above
stephanie H | Expérience généraleUHaul is the best of the best for everything !!!! Customer service is incredible, the equipment is great and the pieces are far better than anyone in the whole world.
JOSE A | Premières impressionsShadiamond was very helpful and she went the extra mile to help me out with storage card issues.
OSCAR T | Premières impressionsDisappointing because the unit smells of mold or mildew and has large rodent traps in it which doesn't make me feel good about having my stuff there. If I hadn't been from out of town and in a hurry I would have found somewhere else and I will once I relocate.
Delleez D | Déménagement en ligneIt's RAT INFESTATION EATING UP EVERY ONE STUFF IN THE STORAGE UNIT RAT'S GOING IN BOXES AND EATINGS WATER BOTTLES OPEN MESS UP EVERYTHING IN MY STORAGE 2COUCH MY PLANTS RAT DIPPING EVERY WHERE. RAT'S GOING UP WALLS IN THE UNIT IM GLAD I HAVE INSURANCE ON MY UNIT BECAUSE RAT'S ATE MY HOLD HOUSE UP IN A MONTH 郎郎NO ONE ELSE SHOULD HAVE TO GO THRU WHAT I BEEN THRU WITH I PRAY THAT Y'ALL FIX THIS PROBLEM FAST,,,,, KORONNA/MRS.DOCK
KORONNA B | Expérience généraleGreat environment, helpful!
LATRICIA T | Premières impressionsno, when my dad passed away, and I had to go out of town and for them to stay in communication with each other before the auction date came. I did not get the phone call that was promised, nor did I receive any information pertaining the auction date prior to my loss.
Lavonia K | Expérience généraleRats or possums or some animal in storage unit is NOT good
Sylvia G | Expérience généraleThere was rat's and stuff leaking from the ceiling
melissa M | Expérience généraleIn trying to reserve a truck and storage unit I got shuffled between multiple locations none of which were very convenient to my home. Eventually I gave up and went with a different company. I've never moved into either of the units that were reserved for me either at Spring or at Willowbrook yet have apparently been charged for both. I hate working with U-Haul and won't do it again.
Mark N | Premières impressionsNothing but Praises for your Management
TAMMY P | Expérience généraleIt did what it was supposed to do and my stuff was secure but many times no one was in office and i needed access to the building my unit was in because that one building was locked, i had to search the repair bays to find someone to go unlock the building. There is one young lady working there that got pretty peturbed at me for asking her to assist me because she was on her phone and she had to search for the key to get the building open and it seemed i was the problem for being there, but that only happened once.
David P | Expérience généraleEverything was good! Thanks
DAVID B | Premières impressionsMr. Casey and Staff were great and very understanding!
Rose W | Expérience généraleEveryone was incredibly helpful and accommodating. Excellent customer service.
Alejandro M | Premières impressionsManager: Kasey Lewis was very Helpful, Caring and Understanding I really appreciate doing business with U-Haul under his Management to Kasey thank you. Also as Well other Employees Josh Lamb, Robby Appolon, Lakisha Price also Jennifer Reaves with her hospitality so Thanks you guys and all those I didn't mention thank you too.
GWENDOLYN B | Expérience généraleLarge rats chewed through many boxes!!!
GEISHA S | Expérience généraleKasey and Greg are awesome , always helped out when needed .
leticia t | Expérience généraleTHE WORST U-HAUL LOCATION IVE EVER DEALT WITH! I initially moved all of my furniture into this location after being forced to move out of my apartment due to being laid off. Long story short, I've sent multiple emails to the manager Kasey Lewis as well as called the store multiple times in attempt to be able to work out payments on my storage unit. Not one time was he able to work with me. I finally was able to get a new job and informed said manager that I would be able to make the payment in full on 10/21/22. Called and emailed on this day to make payment and was repeatedly ignored. Woke up to receiving an email thanking me for my time at this storage with 10/21/22 as the move out date. I am in tears. All of my furniture that I worked hard for gone. I sincerely hope that something like this never happens to you Kasey Lewis and you aren't treated the same way.
Jasmine E | Expérience généraleExcellent service à la clientèle
Ylonda W | Premières impressionsThe 2 storage rooms I used had leaks and I had to vacate them due to these leaks that damaged my things, and no one at any point asked, even after I reminded them to ask me, to point out where the leaks were so they could repair them. More than likely these 2 units are currently being rented out to someone with these leaks still in place, and Houston is a very wet city.
Christopher E | Expérience généraleNo me atendieron bien
Efrain E | Expérience généraleYour facility was infested with mice which got into my storage unit and destroyed all of my stuff. I will be contacting my lawyer to take further action.
Reginald W | Expérience généraleThe storage have water inside, the rain was in.
jesus h | Expérience généraleThe staff was very helpful in all my needs.
Terrence M | Premières impressionsRats ate through all my stuff and stuff they did nothing about it do not rent here very unprofessional 😡
Danisha L | Expérience généraleMe atendieron mal en la ubicación 9411 Fm 1960 W Houston TX 77070
Efrain E | Premières impressionsI wish the communication was there when they closed the storage gate at 7pm
DeLayeshia G | Premières impressionsClimate control temps seem pretty warm but everything is ok
ALESHA K | Premières impressionsThank you Your employees are the best. I'll be back
MITCH H | Expérience généraleU-Haul employees were very nice and friendly I thank you all very much. GOD BLESS YOU ALL.
ALFRED S | Expérience généraleA/C was inadequate for the the storage facility and was faulty. Was not able to access inside storage after office hours even though posted access time was to 10:00pm
Benjamin F | Expérience généraleExcellent service à la clientèle
Tim H | Expérience généraleGreat staff and Management
Andrew M | Expérience généralestaff are very friendly and listen to you And helping anything you need
alberto b | Premières impressionsExcellent service à la clientèle
kelli j | Expérience généraleNeed more time to access storage.
Michelle J | Premières impressionsI told them I moved out and took my lock off over a year ago and they never stopped charging me. Had to cancel a card and call my bank to make sure uhaul is not allowed to charge me ever again.
Thomas J | Expérience généraleI needed storage and two trucks. Uhaul helped my family a lot . The staff was super helpful and got me out in a timely manner . Because of the size truck I had which was the biggest they offered me a free storage which came very useful !
BRITTNI G | Expérience généraleCustomer service is poor
Nicole W | Premières impressionsOur unit had the lock cut and furniture items stolen . Nothing was done about this. Then I canceled the until by phone ,leaving me to believe he followed through with his job. I got billed twice since the unit was canceled.. I am requesting 2 months at least are refunded.
Wendy R | Expérience généraleAccess was problematic: building access was rarely working as stated.
Allan H | Expérience généraleJazmyne Hill was very helpful and very professional
Arthur H | Premières impressionsI love you all
ALFRED S | Premières impressionsVery friendly and helpful staff
kelli j | Premières impressionsVery accommodating & friendly staff every time we had to go to the office. Facility is secure and clean.
Sandra J | Expérience généraleAll of my belongings were stolen and nothing was done about it
Jacob W | Expérience généraleEveryone at this location was always friendly and very helpful.
MARY C | Expérience généraleVery helpful staff that was on duty on the date I came in the facility.
STEPHAN J | Premières impressionsI completed online check-in so that I could access my unit outside of business hours. However, when I arrived, the main building door was locked so I had to wait for somebody to arrive and unlock it for me. Don't offer unit access outside of normal business hours if you're just going to keep the doors locked until after the office opens anyway.
Kristen S | Déménagement en ligneMade reservations on line but when went to facility the unit had furniture and equipment. Had to get a different type of unit with gravel ground. Concern about break ins.
Concepcion H | Premières impressionsThank you at the time in need.
Sherrill D | Premières impressionsthe code i rececived didnt work properly to enter the facility or gate i had to keep walking from the storage area to the front office to get a code and also my storage suppose tobe climate control it was hot in there
Ciare Z | Déménagement en ligneThe young gentlemen Deandre was knowledgeable. They are all very responsible and was helpful thru the whole process of obtaining my unit.
Genie S | Premières impressionsMy customer service rep Laticia was awesome!!!
daveta l | Premières impressionsGlad to leave. Didn't have access to the unit unless someone in the office opened it. And only after they attended to other customers first.
Terrance D | Expérience généraleShort staffed. Long wait but got it done.
Umeko I | Premières impressionsThanks from mrs. Ward
Patricia W | Premières impressionsGuys in the office were very helpful and efficient. The place was fully staffed and busy and
KENNETH H | Premières impressionsThank you for all the help with our moving and storage. Great staff, great customer service! We'll be back for our future needs.
Rani F | Expérience généraleI love you all Keep up the good work.
Alfred s | Expérience généraleTo start, I called to make the reservation everything was good there, when I went to pick up the truck was horrible, I dont know what kind of people you guys hires, I have been in United States for about one year, and the worst experience I have had with a company. As soon as I arrived to the store to pick up the truck, the system was completely down. Then they checked my reservation and told me they didn't have the dolly furniture and don't have pads; when I made the reservation I have chosen a different place but the lady on the phone told me this place had everything I need; They didn't have nothing there. I was very upset and the Manager JOHN PENA, are you guys sure he can be a manager, he didnt even approach to me to resolve my problem, he just ignored me, you can verify this information with the CCTV system. They didnt bring the truck to me, I had to go out and find the truck by myself, the truck was not clean, the gas it was just in a quarter of tank, this is HOUSTON the distances here are big so I had to stop of the middle of the trip to put gas, then when I checked the storage unit, I have requested to be on 77095 not to the south of the city, So I have to call customer service to fix this problem, at the end it was fixed but I had to deal with a lot of stress because of you. I wont recommend anything from you, or use your services anymore. And please you need to fire this guy John Pena it was not respectful with nothing, how is it possible to have a manager that was not resolving the situations in the store and keep ignoring me all the time? That what you really want for your services?
James A | Premières impressionsClean facility - plenty of space to move around.
Allan H | Premières impressionsGREAT
Roland H | Premières impressionsFriendly staff. Fast service.
Anita M | Premières impressionsThey did a great job!!
Johnny B | Premières impressionsThe lady manager was very rude to me. And when I want back to give back my keys she didn't record it on the computer. I was changed $180 for what I don't know about. That lady manager in this store need to be fired. She is very very unprofessional.
Stella O | Expérience généraleExelente atención la señorita Torrez fue muy amable y me atendio muy bien y el servicio que rente muy seguro gracias
miriam g | Expérience généraleBest Customer Service ever!!
Christina P | Premières impressionsLeticia and her staff were extremely helpful and made the move in fast and stress free. Would definitely recommend them to others.
debra m | Premières impressionsFirst time renting from U-Haul and didn't know what to expect but Leticia was super helpful in explaining everything and showing me the different size storage units. Also loved the fact that office and units were clean. I 100 % recommend this location for your storage needs!!
Angela G | Premières impressionsI was with this storage company for 3 year paid monthly . They went in my storage without my consent change the lock left no key . My son had to break the lock . The company change hands so much you don't know how is responsible . For any problems, just glad it's over. And they still owe me money. So can you check on that ... Merci.
dolores a | Expérience généraleLeticia was phenomenal! She helped me every step of the way and took the time to explain details without making me feel like an idiot. She knew moving could be stressful and made this portion the easiest thing i have dealt with by far. Previous experiences had me skeptical but still chose to go with the national brand and so glad i did, she restored my faith that people genuinely want to help others. Especially this close to the holidays. She definitely made my day and couldn't be happier to recommend this place to others just for the outstanding customer service!
Aimee L | Premières impressionsI have two units and needed a third for short term. I was pleased to see some improvements to the property. The young man who assisted me was very courteous and helpful. The newly rented unit was clean.
BEVERLY B | Premières impressionsWe rented what they called a Climate Controlled 10x10 storage room for $140 per month including insurance because we had furniture and other sensitive items that would be damaged by heat and humidity. We put our things in the facility in May and all summer, the temperature was between 85 and 100 degrees Farhenheit. I have a photo of the temperature gauge they have in the hallway that reads 98º. It was always hot and humid in the storage areas. Many times I went to retrieve things and all the doors to my building were locked. I had to go to the other building and ask somebody to unlock the building. We ended up moving everything to a LifeStorage facility that was always so chilly that we almost needed a sweater when we went in, and it only cost $82 per month. There are a LOT of better options. Do not put your valuable things in this place. You will regret it. The worst part is, it is not even the lowest price around. Not even close. You can get better accommodations for less. Don't even think about putting your stuff here.
Karl K | Expérience généraleThe young man that helped me with my storage unit was a blessing.
Shunquita S | Premières impressionsVery good storage experience, the only problem was the cost was higher than the other competition.
Derek W | Expérience généraleI had a difficult time getting to my storage units. I damaged my car on a post in the area of the storage units, the area is so hard to back up and turn around. My movers had difficulty as well.
catherine s | Expérience généraleDifficult to see without lights. Outside unit so was good enough but during winter months could present a problem. Staff was exceptional. Very kind, courteous and friendly. Great work guys!
Richard K | Expérience généraleMy unit had a leak I was in storage unit 0167. This leak ruined a box of my military memorabilia from my time I served in the US Navy. I told the employees about the leak but they didn't seem to care. I just wanted to inform her that I lost items and it should be repaired before someone else rents it. I only rented the unit for two months glad it wasn't longer.
Lenord J | Expérience généraleI was pleased with everything service oriented. It was when I emptied the unit, found tons and tons of rodent droppings in the climate controlled, rodent controlled environment I paid for. I lost a lot of clothing, and towels due to holes chewed in them. Thank goodness I did not have much stored there. I also want to state that the staff was always very helpful and friendly at every encounter but the one when I told them about all of the rodent traffic I had in my unit.
Mike W | Expérience généraleKrista and staff where very helpful .
Brandon A | Expérience généraleThe place was infestdd with rats they chew up all my stuff
Samantha r | Expérience généraleThanks
BENNIE L | Expérience généraleThank you U-Haul.
ANGELA W | Expérience généraleYour marketing president Gabe Mindieta was so rude and so nasty and so threatening is the reason I canceled my storage unit there after over 10 years because he didn't like me using the dumpster. Kept raising my rates and was full of mice and bugs. When I canceled I had to ask three times to take me out of the system fully paid as they sent collections tactics to both me and my father separately to get payment and then have the audacity to charge by mail with a late fee… I was fully paid, and I was told this was handled, but it was not handled. Worst experience I've ever had!!!! Unit E309... If I were on the board, I strongly recommend firing Gabe who is a disaster to humanity
parker w | Expérience généraleThe storage units that where listed was damaged it took two hours of me and the worker walking around the storage units to find one that was available to move in the insulation was falling
Diona R | Premières impressionsroom was not ready when I arrived
RUSSELL D | Premières impressionsNone of the storages that said was ready to rent was open several of the sailing had fallen down and the lights in the climate control was not coming on
Diona R | Premières impressionsThe staff at U-Haul did a great job helping me get my personal goods into a storage shelter in a reasonable amount of time. The check in and check out process was very smooth and quick.
joseph m | Expérience généraleI was told that the moving truck would be their, but it was over 30 mim away, including traffic. I had to go their and then come back to pick up my furniture. I was on my way to Houston.
ANTHONY S | Expérience généraleI would have appreciated, if the uhaul truck was at the location where my furniture waslocated. I had to drive 25 miles to get the truck, then come back, to the location where my furniture was stored.
JERMAINE B | Expérience généralevery good customer service. was patience and took his time with us and explained everything detail to detail...
Christopher W | Premières impressionsThe Guy at the counter with the glasses I can’t remember his name he was very helpful and polite, great communication and customer service.
Starria L | Premières impressionsGreat customer service representatives... very pleasant and knowledgeable...
Tamara P | Expérience généraleGreat Customer Service
Bertha J | Premières impressionsN/a
Jose H | Expérience généraleThis particular facility was horrible. Misinformation was handed out multiple times, extremely slow not to mention gloomy service. I'll not use U-Haul again
Kevin B | Expérience généraleNo A/C, no lights at the storage area.
Katari F | Expérience généraleOld Very old storage units
James W | Expérience généraleHelped reserve unit very easy.
SAM A | Premières impressionsMy recent visit to this facility was very poor. The staff was friendly, but were inexperienced to handle any issues. They had to call a manager several times for what seemed like simple questions.
Ernest S | Premières impressionsService was extremely slow, unfriendly and overall a horrible experience. I left without a remote opener because the one that they gave me did not work. I did not have time to wait for a new one.
Kevin B | Premières impressionsCustomer Service was on point.
ANTWOINE P | Premières impressionsEveryone at this location was so friendly and helpful!!!! Would definitely recommend!!!
Stephanie C | Premières impressionsMerci.
Libby F | Expérience généraleIn the unit B411 the ceiling is falling down. I have really bad allergens. Poor customer service. Manager is deceitful. Asst mgr when I started poor communication skills.
ARDELIA J | Expérience généraleThey lied to me telling me the storage is a climate controlled which is not and when I tried to speak with the manager about my concern he was so rude telling me he’s new and can’t do anything to help
VICTOR L | Expérience généraleExcellent service staff was extremely helpful and nice.
monica c | Premières impressionsI rented a unit and got the first month free and so appreciated this benefit. Thank you so much UHaul. You were a lifesaver!
Marcie M | Expérience généraleMs. Jones was really nice and helpful. And I really needed that since I had a rough night with another Uhaul location. Also Ms Liz the Reservation Manager was really nice and helpful as well.
Christina J | Premières impressionsGood service
ROCK H | Expérience généraleI decided to do Ubox due to me being pregnant during my move to make things less stressful. However, I was wrong, this experience was extremely stressful. From start to finish.
Shaketha L | Expérience généraleFirst off the prices are so high. The AC didn't work in our building but instead of fixing it it was always an excuse saying that people weren't shutting the door properly. Staff very unfriendly and t
chris H | Expérience généraleNever received gate card. It was a hassle trying to move in and out. I had to call to ask for them to open the gate since there was no way to call from the pin pad. Then they didn't pick up the phone.
Veronica M | Expérience généraleCame to collect my goods and release my unit. Unable to access unit supposedly due to previous manager putting extra locks on units, leaving no keys for current management.
William M | Expérience généralePhone etiquette could use some improvement, but otherwise the facility was fine
Jessica B | Expérience généraleMy storage was infested with cricket cockroaches n rats and uhal or no one else cared or tried to help. The gm of the store christina advised me that due to the water pump being placed beside the site
Bridgette W | Expérience généraleHelpful staff
Scott K | Expérience généraleStaff was very helpful and made a very stressful time a bit easier to handle.
jennifer s | Expérience généraleThe representative was very helpful even with the constant flow of customers they had, very satisfied.
Jennifer H | Premières impressionsThey are not very efficient, or very ethical. I had so many issues with uhaul and this location, so many I can't even count on my fingers, how many times.
ryan s | Premières impressionsI was charged for 3 months of storage that I didn't even use and it took almost 4 different calls to close my account out and even after closing the account was still charged by someone else.
Bradley A | Expérience générale8
Christine L | Expérience généraleI had a very friendly and helpful woman who assisted me. She made it one of the best experiences I have had at a rental facillity.
Brian C | Expérience généraleCustomer service was amazing! They were extremely helpful.
Samantha L | Expérience généraleToo many billing issues and lack of returned calls. Ashley was unhelpful. I had to be referred to a district manager to solve multiple problems.
Robert N | Expérience généraleMy reservation and future correspondence was made via phone.
donna m | Expérience généraleMuy mala atención la puerta del haré para el storage no tiene control para entrar y salir.y personal sólo en inglés gracias.
Luis G | RéservationFrom the first month, this facility has not upheld its contract agreement as stipulated with the employee who was friendly, competent. The Management team of this facility is the worst
Jeanfrancois A | Expérience généraleOutstanding people and great support over the last year -- thank you!! love you guys (Beaux was awesome most recently, but the whole team does a great job consistently)
George A | Expérience généraleIt's to hard to get inside your storage....
GERALD B | Expérience généraleWe waited in line nearly 10 mins before anyone appeared at the front desk. She promised someone would call me back, yet no one did!
Lakechia S | Expérience généraleI wished you all had more climate control units when I needed one. But over all satisfied
Elizabeth O | Expérience généraleAucun
LaWanda H | Expérience généraleno other comments
DWAIN R | Expérience généraleThey lost one of my U-Boxes and I had to endure an extra cost to hire movers AGAIN days later when they found it.
Mimi B | Expérience générale