Customer Reviews for U-Haul Moving & Trailer Hitch Center of Redlands

Évaluation :

1

Up until this reservation U-HAUL has been good to me. First off my reservation was made for Monday June 16th. When I got there Ali was told there systems went down and I wasn't going to be able to get truck today. Cool whatever you didn't guarantee my rental like your website says nor was I given a $50 credit for not getting my rental. I went the next day Tuesday June 17th to get a truck. The rental was fine until I got my final receipt. On my Receipt it showed I used a dolly. I never used a dolly for the duration on my rental and do not understand how I can get charged for one. I called the office and of course nobody ever picks up in Redlands and I was sent to central team to speak to someone. When they answered I explained the BS situation I was in. They called the manager directly and was told I needed a picture to dispute my charges. That was a bunch of bull and when I asked the representative on the phone that I'm getting screwed not once but twice but U-HAUL she said yes sorry (great customer service). This was by far the worst rental experience from U-HAUL and when I rent in the future it'll be from a different location and I will asked for them to take out the dolly and blankets so I don't ever get screwed over again.

Évaluation :

5

Great Experience!! Very Quick!! Thank You!!!

Évaluation :

5

Always helpful and friendly at this location. Never going elsewhere.

Évaluation :

5

Every one is very professional and courteous and the equipment was clean. They had what I needed on time.

Évaluation :

3

Inside of trailer was dirty and the door was stuck open.

Évaluation :

5

Excellent customer service

Évaluation :

5

Very helpful support and professional super services..i will come back for sure

Évaluation :

4

The trailer hookup tech was gruff.

Évaluation :

5

Everything went well for me. I was pleased with all service. Merci

Évaluation :

5

good experience overall

Évaluation :

5

The application is chunky. Improving it would be nice.

Évaluation :

5

Nothing, keep up the good work.

Évaluation :

4

Make Shure to bring a 2in hitch ball

Évaluation :

5

Very professional nice guys I appreciate the kind service

Évaluation :

5

Always use this location when renting locally.

Évaluation :

5

The employee who took care of me seemed the most competent and customer friendly employee who has worked at this location in the past two years, the time I have been renting from U-Haul. He should be looked at for a higher position in management. Some people "have it," and others "don't." This young man was so much more mature and customer smart than any employee I've ever encountered at U-haul. I have extensive experience with U-haul having made a major move from the San Francisco Bay Area to Redlands, CA, driving 5 26-foot truck, renting 7 of your storage units, and countless open-air trailers. Having interfaced with no less than 50 different employees, this young guy was THE BEST!

Évaluation :

5

Employees are very knowledgeable and helpful.

Évaluation :

4

Originally was scheduled to return it at Yucaipa Trailer. They weren't there during their business hours and would not answer the phone or return messages. They should not be a UHaul representative

Évaluation :

5

Miguel at your facility is absolutely incredible. He's been there many times when I go he is so friendly, helpful and just one of the best customer service people I have ever been around.

Évaluation :

1

Honestly, get rid of Miguel. He has NO customer service manners. He was the worst person to deal with. Tearing up my personal truck, later I said, the utility cable was split. But he said to me ,I run this shop. I said no you don't. I'm a professional truck driver, driving fo over 30 years. It was a split cable so I had NO signal on rear left. He said NO you're truck has issue. He was also removing fuses when it wasn't the problem. That person WILL make you guys LOOSE. Customers.

Évaluation :

5

Excellent service thank you.

Évaluation :

3

I always appreciate how easy it is to pickup the equipment i need and that they have hitches and accessories in stock (which has saved me a time or two haha) and very reasonably priced. The wait can be a bit much sometimes so it definitely helps to check in prior to arriving to save yourself some time.

Évaluation :

5

Pick up and drop off fast and efficient, people that work there👍👍👍

Évaluation :

5

They are doing good already

Évaluation :

5

Make sure the U-Haul app works I wasn’t able to download my driver’s license prior to picking up the rental

Évaluation :

5

Easy check in and return. Great service.

Évaluation :

1

They messed our van and have to get it fixed

Évaluation :

5

The trailer assigned to me was full of dirt, mud, and debris. Personnel cleaned it before I left the property.

Évaluation :

5

Everything about my experience was good. No complaints

Évaluation :

5

Drop off and pick up went smoothly. Just be prepared to have someone drop you off and bring you pick you up.

Évaluation :

5

Every time I go there they always make renting easy and fast, keep up the good work.

Évaluation :

5

The only thing I would recommend is having one or two more person on the weekends to help with the line waiting for help, however the pregnant woman that was there was absolutely amazingly and efficient, she was absolutely the best....

Évaluation :

5

This business doesn’t need improvement they go the extra mile for the customers I rent here because of the service they provide

Évaluation :

5

Use a leaf blower to thoroughly clean the inside.

Évaluation :

5

Miguel was great. Took the time to show me everything and got the job done fast!

Évaluation :

5

Very smooth experience. The staff were polite and helpful. Would rent from there again.

Évaluation :

5

Very quick service

Évaluation :

5

Your employees there were helpful and ended my day much better than it started! Thank you Diesel!

Évaluation :

4

The young lady was professional and prompts

Évaluation :

5

There is nothing I can suggest because my experience there is always great!!

Évaluation :

1

The employees working the check in area did not even remotely want to be there, the dolly I reserved was not available (only tiny furniture carts), and the entire place smelled like weed. Never going back to this location.

Évaluation :

5

Very nice! Thank you!

Évaluation :

3

The truck stunk of cigarette, the floor of cab was dried spill, the inside windshield dirty when the sun hit I couldn't see and I had nothing to clean the windows with. There was no walk around performed by associate. U-Haul is the only rental that I know so I have to say yes I'd refer a friend

Évaluation :

2

First problem, everything must be done on your phone with a text they send you... that takes 4 hours to arrive. Imagine having a reservation for 9am, and you can get it at 1pm, but that is when your finally get the text to scan your drivers license, because they have lost all ability to scan it in person. Then... this is a new one, a lot of people won't know about this yet, but... as a business it needs to be fixed... the state of California has started issuing Digital ONLY Drivers licenses, it is optional for now, but... U-Haul has zero ability to accept them. Because again, they require that you use your own phone and take a picture of a physical card. That needs to be updated. Then... I don't normally rent trailers, but... renting a trailer, and it was not brought to the pick-up area for us, they made us drive behind their building to their shop area and hook up the trailer back there... and then drop off the trailer back there. On top of all of that, the person working the counter to check us in, seemed to be upset that she was working, and really couldn't care less about trying to find a solution to the problem of... not being able to get text messages from them. This was genuinely a bad experience and I really hope to not have a repeat ever. The only reason this gets 2 stars, is because we did get the trailer, and got what we needed moved on time.

Évaluation :

5

Workers are king and helpful. Drop off was quick.

Évaluation :

2

Had a lot of issues with scheduling the delivery of the UBox. Not able to schedule in time due to delivery truck issues, and also was delivered outside of the timeframe - had to take off work all day.