Very happy the rent from you
ROBERT BCustomer Reviews for U-Haul de Lachine - déménagement et entreposage
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The agent was professionnel
RANA CC'était un bon service, facile, rapide, et le prix était un peu élevé, mais très bon. Je le recommande.
DANIEL D | Expérience généraleIl est inacceptable nous avons réservé une remorquage 1 mois d'avance arrivé sur place désolé nous ne l'avons pas .Nous avons donc demandé une autre remorque dans ce cas dans les même grandeur mais ouverte. Nous ne pouvons pas elles sont tous réservée alors que la mienne aussi étais bien réservée. Nous avons finalement eu un mini trailer, nous avons dû faire 4x plus de voyage sans compter que cela nous a coûter plus chers l'essence sur le camion que nous avions. Sans compter le service minable au retour de la remorque. Je en conseil à personne cette endroit.
STEPHANE HThe only issue i have is the droppings from field mice. I disposed of all pieces of furniture that had tissue at the Lachine location. The place may have had alot of mice. The staff; amazing and fantastic. I am grateful and thankful how they responded to my change in financial position. God bless them all. Very kind regards, S
sherril l | Expérience généraleRespect the place and time chosen in the reservation.
Christian BVery disappointed with web service, I reserved a storage 10x52x9 from July 16 but just to sure visited the location to see it, & was told that the location does not rent it. How could you do it, imagine if on July 16 I would have brought my stuff there with no storage to place the same!!!! Its misleading and defrauding the customers. I completed the whole agreement by providing my credit card details too. Thanks to Fernandus he was able to find two small places where I ll placing the stuff. You need to investigate and fix such issues
Ayaz a | Premières impressionsStaff were waiting outside to welcome the trucks as they were being returned, which was friendly and efficient. They greeted us warmly, not as if they had been stressed out on July 1st. It was just the type of service that I appreciated after my nerves were frayed from driving a large truck for the first time. The staff worked together as a team to do the inspection, sweep the truck and send us the receipt electronically, all within 3 minutes. We never even had to go inside. They even called a taxi for us! The location is well designed; they even have painted arrows that one follows straight to the drop-off area as to avoid any confusion. It is very easy to access from the highway. Note: on google maps one is told to turn right at the end of the route to get to the location. Ignore that. Look to your left, you can't miss the giant sign.
Nicole SVery friendly staff, always a good experience at this location
RAYMOND GGreat service, couldn’t be happier.
Faheem B | Premières impressionsHaving more employée in the morning at pick up we were about 20 peuples waithing for service and only 2 employée were there but beside this .. everything was exellent thank you again
KORINE AThis company does not honour its legal agreements I will be suing you unless I receive a call from the owner on my cell phone to rectify this 289-962-1678 id call me back
Brooklyn SExcellent service de la part des employés sur place et tout c'est fait rapidement
GENEVIEVE GI reserved a truck in Sherbrooke, a month in advance! When I called them to make sure I would have my truck for my moving day, which was on the next day, they told us that we had to go get our truck in Vermont or Ottawa. I had just drove 10hours and we had to go get our truck somewhere else? We finally had something in LaChine Montreal but still! We reserved in Sherbrooke a month in advance and it did not matter. Be careful people
JOEL PAnderson and Junior were great
JOSE A | Premières impressionsCould not find my reservation in the system, which made me lose 20 minutes of my rental time. We were advised that the issue would be fixed when we returned the equipment, but it was not. We had to wait 15-20 minutes for them to sort it out, which is very frustrating. The employees were quite rude and curt throughout the process. I would not return there.
Jeremy TÇa m’a pris une heure avant d’avoir un entrepôt même si c’était réservé et il n’y avait plus ma grandeur et j’ai dû prendre plus grand par faute de temps!
RAPHAEL B | Premières impressionsStaff was friendly and tried their best be helpful but a system issue caused great frustration and cost me a lot of time and money. I reserved a 10 x 15' locker and choose this location because U-Haul website said one was available (there are closer U-Haul locations to me but I came specifically for this locker size). When I arrived at 9AM, I was told there was a system issue and after 30 minutes was told I could not get access to my locker and I would have to return later in the day. I came back 4 hours later and had the same issue. More time spent and now with my truck rental losing time and the two movers I hired sitting around while I was paying them. Finally I was given three 5 x 10' lockers so I have the same amount of space but was told after the first month the price will be higher than the 10 x 15' locker. I said this is not my fault so I should not have to pay more but I was told I have no choice. I also ran out of time on my truck rental because of this wasted time so my move in was not completed on the day and I have to rent another truck and pay more movers on another day. This is very frustrating and I do not want to pay more because the company system did not take my reservation request properly.
Ryan G | Premières impressionsJe souhaite exprimer mon profond mécontentement concernant notre récente expérience avec votre service, qui s'est révélée être un véritable cauchemar du début à la fin. D'abord, nous avons dû faire deux heures de route pour aller récupérer un camion, et avons ensuite attendu jusqu'à deux jours avant notre déménagement pour obtenir la confirmation de sa disponibilité. Bien qu'on nous ait dit qu'une personne nous appellerait à ce sujet, nous n'avons jamais reçu d'appel. C'est finalement nous qui avons dû téléphoner nous-mêmes pour obtenir l'information. Bien qu'il soit possible de faire une réservation en ligne pour une date précise, il ne semble y avoir aucune garantie qu'un camion sera effectivement disponible ce qui est complètement ridicule. Dans certains cas, on nous a même indiqué que le véhicule pourrait se trouver à plus de cinq heures de route de notre domicile, ce qui est inacceptable. Le jour du déménagement, après avoir finalement récupéré un camion, celui-ci est tombé en panne sur l'autoroute, à deux heures de notre destination. Nous avons dû attendre quatre heures en bordure de route, ce qui est extrêmement dangereux avant qu'une remorqueuse n'arrive. Cette panne a causé un retard de six heures, ce qui nous a obligés à payer des frais supplémentaires à nos déménageurs. Une fois arrivés, le camion ne pouvait être stationné près de la porte de notre logement, car il était toujours sur la remorqueuse, qui nécessitait un large dégagement pour le descendre. Le camion étant toujours en panne, nous n'avons pas pu le déplacer pour faciliter le déchargement, ce qui a prolongé davantage notre déménagement, terminé à une heure déraisonnable. Deux jours plus tard, nous avons eu la mauvaise surprise de recevoir une facture indiquant un retour du camion avec deux jours de retard, ainsi que des frais de carburant, alors que : - nous n'avons jamais pu ramener le camion, celui-ci étant resté en panne ; - c'est une remorqueuse qui est venue le chercher le lendemain ; - il était impossible d'ajouter du carburant à un véhicule immobilisé. Nous avons tenté à plusieurs reprises de parler à un agent du service à la clientèle pour discuter d'une compensation. Malgré nos demandes, aucun appel ne nous a été retourné. Nous avons également demandé qu'aucune charge ne soit appliquée sur notre carte de crédit tant qu'un représentant ne nous aurait pas contactés. Cette demande a été ignorée, et plusieurs montants ont été facturés malgré tout. En tout et pour tout, la seule compensation offerte fut un crédit de 50 $ en carte-cadeau U-Haul (utilisable sur notre prochaine facture), ce qui est nettement insuffisant au regard des désagréments et des coûts supplémentaires subis et complètement inutile compte tenu que nous ferons plus jamais affaire avec cette compagnie. Nous ne demandions pas un remboursement total de la facture, mais simplement un rabais de 25 % afin de compenser : - les risques encourus en bordure de l'autoroute, en raison de la panne survenue en plein milieu du trajet ; - le danger associé à l'immobilisation soudaine d'un camion sur l'autoroute ; - le temps perdu et - les dépenses supplémentaires engagées en raison du retard causé par la panne (notamment pour les déménageurs). Nous avons reçu une réponse par courriel nous indiquant que la compagnie ne voyait pas en quoi U-Haul était en tort et qu'elle ne pouvait offrir plus qu'une carte-cadeau en guise de compensation. Face à ce manque de service à la clientèle et à l'absence de reconnaissance de la situation, nous avons pris la décision de déposer une plainte officielle auprès de l'Office de la protection du consommateur.
Christophe LNo employees available on site inside and only one person to help in the yard during the moving period.
Alexandra Snot the best
AURELIO PTout parfait
Pablo V | Expérience généraleLe trailer était salle et ils mont charge 50 dollars de frais de nettoyage a lachine ils sont des creusseurs pas content du tout
GUSTAVO AAll good, good team, always meetings my expectation , i recommend this location to all customers
MOHAMED HI've been renting here for over 10 years and this last experience was awful. The first trailer had literal animal shit in it, the second had left over construction material and the third had a broken door and latch...
DYLAN TExcellent, friendly service. Clean and well-kept facility. Would definitely recommend to others.
Jason L | Expérience généraleI had to wait for 30 minutes after paying for someone to hook my trailer. I don't know if it is the normal procedure but I thought it was a bit too much since I paid for 2 hours rental.
JOANNE BU haul Lachine es une équipe super
Robert L | Expérience généraleI rented a 10x10 and for 2 x 5x10 instead not really convenient
CYNTHIA J | Premières impressionsYou folks have to update your computer system cause it SUCKS !! 郎. What should have taken 15 minutes , turned into at least an hour . Your staff shouldn't have to go through this kind of BS . UPDATE & make your program easier & faster to operate !! Get a " F'N " grip Head Office & spend the money . I will NEVER go back there to rent anything !! The only thing I will say is most of the staff in your depot in Lachaine , QC . Canada are very nice & pleasant to deal with BUT your COMPUTER PROGRAM " F'N " SUCKS . 郎
Sandra G | Expérience généraleFrançais : Le véhicule était en bon état et propre. Toutefois, la gestion de la réservation manquait de clarté, notamment en ce qui concerne les modifications de date et de lieu de prise en charge. De plus, le service à la clientèle est difficilement joignable, particulièrement durant les fins de semaine, ce qui complique la résolution rapide des problèmes. Une amélioration de la communication et de la disponibilité du service serait souhaitable. ⸻ English : The vehicle was in good condition and clean. However, the reservation management lacked clarity, particularly regarding changes in date and pickup location. Additionally, customer service is difficult to reach, especially on weekends, which hinders prompt issue resolution. Improving communication and service availability would be desirable.
Frederic DThe lineup was a bit long, but there were only two representatives working. There was a third workstation that could have been open.
JOHN Thave used u haul often over the past 20 years and have always been satisfied there is nothing i can recommend for change
EDWARD Lthe loading bay has old broken furniture and debris on the loading platform. No one removed The staff neglected to remove their lock from my unit causing me to walk completely back to the office to get help. extremely inconvenient. It's a long walk
MARTIN F | Premières impressionsIl y a quelques choses qui sont gardées et quand on veut se retirer, il y a beaucoup d'excréments de ratons et pour cette raison, debi votera beaucoup de choses
MEJIA M | Expérience généraleL'équipe qui nous a servi a été très sympathique, poli, et a bien pris soins de nous. Nous sommes très satisfaits de leur soutien et de notre espace de rangement. Quelques éléments moins appréciés : vous faites la publication d'un service d'assurance sur votre site Web, et une de vos représentantes au téléphone m'a confirmé que je pouvais en faire l'achat sur place mais lorsque je suis arrivée, on m'a informé qu'il n'était pas possible. Cette désinformation nous a causé des soucis, surtout que notre agence d'assurance n'était plus ouvert par le temps que nous avons appris cela. Votre logiciel est ultra lent et a rendu le processus vraiment long (heureusement que votre équipe est patiente et amicale), et le fait que vous forcez tous les locateurs à faire l'achat d'un cadenas spécifique pour l'utilisation de vos unités est un peu une arnaque... pourquoi ne pas offrir le cadenas avec l'unité à ce moment-là?
CHRISTOPHER C | Premières impressionsReally friendly and helpful staff. Very pleasant experience.
Jason L | Premières impressionsEverything was #1
JEAN Gthis location was fine, but I made a ''guaranteed'' reservation in Drummondville. They told me less than 24h before the pick up time that the only truck available was in Montreal, . I called to change the pick up time, and when I went in Montreal on the agreed time, the truck was not available, I had to sleep somewhere and come back in the morning. In the morning, they had no dolly even though it was in the reservation, so I had to go to another place to get one. Overall a very poor experience, they only game me extra mile, no gas money, no other compensation. would not recommend uhaul, try to avoid it if you can because the reservation you made could be anywhere, its not at the place you select =.
CHARLES-ETIENNE BI sent an email to the manager on May 2 and again on May 5 since I got no response. As I am writing still no response. When I moved out, I found my belongings and furniture covered in rodent feces, which is completely unacceptable. I vacated the units on May 2nd and I was charged earlier that morning for May's storage. Given the unsanitary condition of the units and the fact that I no longer occupy the space, I am requesting a full refund for the May storage fee. Please confirm when I can expect the reimbursement.
Vanessa S | Expérience généraleFrench Form does not work.
ANDRE NLe staf a été parfait. Merci
Serge A | Premières impressionsEverything was fine exceptt lot of mice excrements in our storage unit. We told the staff but no one did anything about it.
giuseppe a | Expérience généraleEntrepôt propre, personnel courtois, endroit sécuritaire
Catherine P | Expérience généraleEarlier confirmation of rental & location other than 24 hours before.
SALVATORE RI get there and 2 peronn at the counter on their phone and not even saying anything. After waiting for about 2 minutes I asked if they could help me and that I was there to pick up my trailer that is reserved online. They lady said his colleague will be back and continue on her phone. 5 minutes after another client came in she said I can help you! Really!!!
MARLON CMaintain tires better. Don't give trailer to clients with very old and worn out tires. I'm extremely unhappy with getting a flat tire 30 minutes into my 37 hour drive. It became extremely stressful for me my wife and had our two kids in car. We decided to pay driver of vehicle to replace flat to take away two bed sets and some heavy boxes (with a value close to 1000$) we wanted to make sure there would be no more issues for the rest of the 36 hour drive. Even though we were not over weight capacity. Then we were extremely stressed and paranoid the rest of the drive. It was not a good experience at all. It ended up costing us more overall having to get rid of things and stressing. The tire that popped looked extremely warm out and so was the other one in front of it. But the driver said he could only change one of the two bad ones(the one that popped). Not a good experience with wife and kids to get a flat tire and stress about it all. Could have turned out much worse. But still extremely unhappy with the turnout.
Joshua F60min Line Up with a réservation. Non sense
JONATHAN BThe young lady helping me manage the drop off was out of this world helpful. I did nothing. As well, she offered up some great advice for the next time I need to rent a trailer. Overall loved my experience. For me and my wife, U-Haul is the only rental company on our minds now after this last experience.
SALVATORE VThe customer service Montreal on 514-364-9668, are not aware that address for dropping off 2225 boul. Hymus does not exist any Uhaul dealer business and badly insist to leave there the trailer, by saying I don't have right to change address and drop off to other point Uhaul. Which make customer to waste time driving from one address to another. Not competent. One of my friend had same experience lately. Please do not give this address for dropping off or pickup to the customers, because there are no uhaul dealer there!.
Anastasia CHave more parking space availiable for drivers to leave their cars until they return.
JONATHAN LThe roof of my truck was leaking in the rain, we didnt notice until the truck was full. We had to remove and dry the items that got wet which was a big hassle and then return the truck. It was leaking in 2 areas.
Jeremie CBien
EDGAR J | Expérience généraleVery good service
ROBERT BA lot of traffic all day long to reach this location. Nevertheless, people there are nice. Good experience
GILLES Lvery helpful team
Ghaith A | Premières impressionsvery helpful team
Ghaith A | Premières impressionsGreat staff, I recommend this location!
STEPHANE LNo customer parking supervisor of the location was rude. service was horrible I had a 100+ free kilometers that was taken away by the rental clerk behind the desk
MARC LVery efficient.
Ron F | Expérience générale/super service rapide et courtois
Julie M | Expérience généraleU-Haul has a lots of interesting packaging and moving accessories, but one very useful item is not available in all your locations. It's a partition dolly. Corporate should consider having light partition dolly's available for renting or selling added to your inventory.
SYLVAIN HI was able to store my furniture in one of their storage units. It was clean and proper. Since I rented one of their trucks they gave me a storage unit for one month free. I didn't need the storage unit for long maybe three weeks but I didn't have to pay any for it. Will definitely recommend.
DAVID WThe Lachine team is very friendly and helpful!
KEVIN MMy paper or online contract wasn't given to me. A link was sent to me and not functional when i clicked on it. The agent to my picture explaining there was to much robberies thats why they are doing this. In all the uhauls i have used before this is the first time im being told such.
MELISSA ALe camion de location était très dangereux pour la route ; il avait de la misère à avancer, le moteur semblait forcer même à vide. Je ne comprends pas comment vous pouvez laisser des camions dans cet état sur les routes. De plus, vous m'avez facturé un surplus et vous me devez pour 10 km déjà payés. Merci de corriger la situation.
JENSEN PObjet: Problème sanitaire préoccupant dans le bâtiment U-Haul au 2100 rue Norman, Montréal. Bonjour, Je suis extrêmement préoccupée par l'hygiène et la salubrité de votre établissement. En vidant mon espace d'entreposage (#2261) hier, j'ai découvert une quantité inquiétante d'excréments de souris sur le plancher. J'en ai également trouvé dans les corridors avoisinants ainsi que dans mon autre unité de rangement. Cliente depuis 2019, je songe sérieusement à trouver un autre endroit pour entreposer mes biens, car la situation actuelle met ma santé en danger. Bien qu'Ariel, à l'administration, fasse de son mieux pour maintenir la propreté, il est évident que le bâtiment manque cruellement d'entretien et de personnel dédié à cette tâche. J'ai pu le constater moi-même : • La salle de toilette était complètement dépourvue de papier hygiénique, de savon et d'essuie-mains. De plus, l'évier, les murs et la porte étaient sales. • Les planchers des espaces communs sont poussiéreux et mal entretenus. • Il fait trop chaud à l'intérieur, et surtout, la ventilation est insuffisante. À ce sujet, pouvez-vous me préciser la date du dernier remplacement des filtres de ventilation ? Enfin, avez-vous conscience des risques sanitaires liés à la présence de souris dans le bâtiment ? Si elles sont porteuses de virus, cela peut avoir des conséquences graves, voire fatales. Si je tombe malade, il est évident que je tiendrai votre mauvaise gestion sanitaire pour responsable. J'attends une réponse rapide de votre part sur les mesures concrètes que vous comptez mettre en place pour remédier à cette situation. Cordialement, Louise Labrosse Lab7575@gmail.com (514)996-7575
Louise L | Expérience généraleNada
RODOLFO GThe pick up time was'nt respect, 6 hours late! Got the wrong size truck. Wipers does'nt worked. They ruined my move! Refuse to gave me a discount. In addition, they charge me too much!!! LAST TIME WITH U HAUL!
NADINE FThe neywork was down, so the transaction toke a long time...
regis fGénéralement, l'établissement était propre et bien entretenu, mais j'étais trés surpris et mécontent de découvrir beaucoup de saletés (selles) de vermine dans mon locale lors de mon déménagement.
Steven V | Expérience généralePlus qu'un chariot disponible aurait été pratique. Aussi avoir des chariots plus larges serait aussi apprécié
Martin B | Premières impressionsWhat a crazy location
Jack H | Premières impressionsI vacated my locker there due to the way I was treated after having been a client renting that locker for two years this time. I was emailed every day after my payment was late, charged $30 late fee and received a letter of foreclosure of my belongings all before two weeks had past. I will never do business again with your organization. Merci.
JOSEPH PThe young man who served me did an excellent job
GREG N | Premières impressionsAdvising the customer where the registration of the vehicle is. It was not in the glove department. I got pulled over and got a warning for not being able to present the paperwork. We then later had to call customer service. It was behind the drivers seat.
JAMES BVery good customer service and patient explanation, really help us a lot because we are new comers here. Thanks
Lulu LRude mofos
John L | Expérience généraleNice)
Artem ZOnly issues are: broken handle on unit, and lack of info when we rented. We scan the card - it says authorized entry - yet alarm still blares loudly EVERY TIME we open our unit (#222). So we must be doing something wrong, if I have time I'll stop by the office. If I do then I will take the time to complain about the loud alarm. Your note about contacting the facility before leaving a review... Maybe get staff to get it right the first time?
JILL R | Premières impressionsWhat you offer your clients, write it down on the reservation form not just lip service. I went there on Mar 12/25 specifically to rent a 8by10 unit, they were all rented. I was offered a 10 by 10 on ground level, I agreed to take it. Then I asked to rent a truck also about a 10by10. I was told if I rent the truck I would get 1 mth free at the rental unit, I said great I'll take it but I only need them both for Saturday Mar 15, no problem. I returned on Saturday with my reservation papers only to be informed that the person only reserved the truck and nothing was written about the rental unit what I needed in the first place. The new guy was rude and arrogant when I tried explaining he even said he couldn't do anything about it. I asked him to contact the owner cause she was in when I was there she actually offered it to me. Make a long story short. Make sure everything you discussed or want is down on the contract. This was my first time there renting and you think they know their stuff because you're not sure what is expected. When you go back it's different people who are behind the counter and they don't know what was agreed on that's when the problems becomes a big deal. Just get everything in writing before you walk out of there!!!!
DAVID WAgain, great service
Ron F | Premières impressionsService at location was great, Very friendly. I know it is winter but it appeared trat trailer was used on a dirt road and every surface was covered in mud. I know it is difficult to clean outside in winter but I think effort should be made to clean the trailer when returned in this condition.
JOHN DThe staff was wonderful. They went above and beyond to make sure we had a happy and great moving day. And the communication and collaboration between offices was wonderful too. Seriously, thank you U-Haul for making this entire experience a pleasure and a breeze!
SEKELA MRien de plus.
DOMINIQUE GVery nice staff at U-Haul , Norman Street , Montreal ! Most helpful .
PHILIP Nrealy good service
CHARLES FService ultra rapide, courtois et professionnel.
FREDERIC Swhen i made the reservation the clerk never explained the kilometre charges only that the vehicule was 29,99 pick up of the vehicule no french speaking clerk vehicule was full of snow wiper not functionning properly and brakes faulty
DANIEL BL'équipe de Lachine sont tous simplement génial,....malgré mon caractère de 🤬🤬🤬 du a mon mécontentement de mon expérience de déménagement, ils ont tous été très polis et très courtois et Lachine comparativement au centre d'appel et bureau chef sont vraiment au top !!😁😁
Robert L | Premières impressionsRats stools in my storage
aidoud k | Expérience généraleThere wa no dolly in the truck and I had reserved one. I flagged in the app and sent a picture. It got charged anyway in my bill
ANDRES MWasn't a big deal, but there were crumbs under the seat, the truck is clearly a bit older as the steering wheel was a little deteriorated. Otherwise fine. Only reason i wouldn't recommend this location to a friend is because it's a lot further than other locations closer to us in the city.
DEREK SI made a reservation at the Irwin location. The day before, I got a call asking if I could switch to the Montreal-Toronto location. When I showed up, there was no truck for me. The manager (Ray) showed me her computer where my name was listed with no truck associated - an "overbook". There were three other people there at the time same, also waiting on trucks that did not exist or had not been returned yet. I called around until I finally found a dealer with a truck for me (Norman St. location), and when I showed up it was in fact a 20ft truck when I had asked for a 10ft. This requires a licence class that I don't have, but I was still allowed to rent it. I'm overjoyed I was able to get a truck when I needed it, but this process was incredibly dysfunctional. Please connect with the folks running U-Haul in Ottawa because they've figured it out.
REBECCA SBeaucoup de souris et de rats retrouver dans mes affaires
Nicolas G | Expérience généraleLe camion que j'ai louer vous m'avez charger plus qu'on savait entendu Le gaz etait vide et vous vouliez qu je le remplisse pour vous. Vous n'avez pas donner d'escompte comme entendu. Pas surprenant
Sean G | Expérience généraleAttente de 15 min avant de rencontrer un employé qui ne savait pas comment me servir alors que j'avais appelé la veille pour réserver. J'avais demandé un 10x15 un premier niveau alors que l'on m'a dit que. était au 2e et que j'avais bcp d'article lourd alors on m'a donné 2 petits entrepôt au 1er, ce qui est peu pratique; en plus demandé devoir acheter 2 cadenas. je n'ai eu aucun encadrement et aide en ce qui concerne la sortie par les portes de garages; on m'a dit que c'était automatique alors que d'aucune façon on m'a expliqué ou aide. nous avons donc trouvé un bouton pour ouvrir la porte car aucun membre du personnel n'était présent dans l'endroit de déchargement, même à l'interphone. finalement la porte ouverte, la lumière passe au vert mais le haut du camion à accrocher la porte de garage. J'ai demandé alors d'utiliser la garage que j'avais pris lors location du camion. Personne ne m'a dit expliquer cette garantie et ce que cela comprenait alors qu'on m'a dit que tout était compris et ma stupéfaction quand l'employé mais pas les acceochagrs par le haut du camion ne le sont pas. Services déficients; employés non formation parle ni français ou anglais qui ne donnent aucun détail par manque de savoir, d'expérience et du langage. Pascal Joly 438-304-9031
pascal j | Premières impressionsPersonnel sympathique. Endroit propre.
claude v | Premières impressionsThe left front light was burned on the truck. Except that all was good
Jason T | Premières impressionsClose ceiling opening inside units next to eachother... Very very very extreme bad infestation of mice!!!! My things were damaged with mouse sh*t and urine. Contacting manager at times was impossible.
Ann M | Expérience généraleyou are the best stotage in the wall congratulation
Mbombo K | Expérience généraleThanks for all. I’ll come back when possible.
EDWIN L | Expérience généraleDO NOT USE THIS EMAIL TO TRY AND CONTACT JONATHAN MURPHY FOR I HAVE NO IDEA WHERE HE IS SINCE IT HAS BEEN LONGER THAN A YEAR SINCE HE LEFT I WANT NO MORE CALLS OR EMAILS FROM YOU SO TAKE NE OUT OF YOUR PHONE BOOK AND EMAIL LIST..thank you
Jonathan M | Expérience généraleYou guys raised the price on me regularly. I hapoen to go visit and your advertised price is lower than what you charge me. In fact I think it was the same price as when I initialy rented the space. I couldn't stay wirj a dishonest conpany and I'll tell anyone who asks me that you're dishonest and sneaky. I shoukd get a refund for all those minths I was overcharged. I'm pretty sure what you're doibg is against the law.
Samir F | Expérience générale5*****
mamadou d | Expérience généraleProblem with mouse or rats
Maxime L | Expérience généraleI have no comment.
jennifer m | Expérience généraleI mentioned that I was going to pass by to move to my new unit, however they did not remove the lock therefore I wasn't able to make the transfer The first time I renewed same thing happened however during their hours that staff is on site. Last night, I went unpacked my stuff them had to fit all in my current unit and I was very unhappy and I won't be able to make the move as they requested. Hopefully someone will contact me and fix this otherwise, I will move somewhere else.
robert d | Premières impressionsGuys you have a big problem with rats
ZOUHIR M | Expérience généraleThe manager Ms Sophia was amazing all the things I needed plus I rented trailers also she and the staff was great
Sheldon A | Expérience généraleI was charged repeatedly for « not paying on time » while it was your system or your employee not registering my card for automatic payments, as I asked them to. In the meantime, I received at least one letter of wrongful payment. It was very difficult to get refunded, I tried calling and was told that I had to go directly in person, which took time. It also happened once that I came all the way to my locker (that I previously asked to be automatically charged for), and finding it blocked. Mind you it takes me 40 minutes with the traffic to go back home. I was not accommodated for this mistake that wasn't mine or offered any kind of apology. To pay for a product and then not get access to it is inconsiderate to your customers, especially considering the price you ask for. Finally, there was a ton of mouse excrement everywhere in my locker, I understand its difficult to control but it was a lot. Please take into consideration that the locker was my deceased mother's and all of this added a lot of stress in an already very difficult situation.
sophie r | Expérience généraleTrès très satisfaite!
Louise R | Expérience généraleThe staff member receiving me at the desk was initially very cold and rude, however throughout the conversation became slightly more friendly. Part of the storage space smells of natural gas and this may be an issue?
Edel k | Déménagement en ligneTrès bon service avec Sophia et son équipe Le seul problème c'est que pour faire le paiement de l'entrepôt nous avons besoin d'attendre dans la même ligne d'attente que la même ligne de location!!. Mais pour le reste excellent service avec Sophia et son équipe.
Gilles T | Expérience généraleThere is rodent excrement in my unit. A quick sweep would have prevented this unpleasant experience. I will surely move my belongings by the end of the month. I would
Imani B | Déménagement en ligneI lost half of my stuff because of the rats and obviously uhaul couldnt do anything about it. Horrible experience. The only good thing i can say about it is that sophia was very helpful.
elise b | Expérience généraleThe only problem I experienced at the LaChine Uhaul facility was with the "Online Services". Wad it my Credit Card and Debit Card or your Online Application, no one new. My sincerest thanks to the Staff's commitment to serve well its clientele.
BERNADO M | Expérience généraleThe locker itself was always filthy. Rat droppings all over my stuff. Staff was never around or helpful. Your company simply does not care about customer service. Would never use another U-Haul product again.
Julian T | Expérience généraleThe experience in this place was horrible. The rats ate everything, everything was infected with rat urine and feces. I would not recommend anyone to put their things there.
ALEJANDRO R | Expérience généralegreate storage space and rates
MARIA V | Expérience généraleMost of my thing were damaged or full of mouse poop
emmy s | Expérience généraleI am writing to express my extreme dissatisfaction with my recent experience at your storage facility. Initially, I had to change units because the first one was infested with mice excrements. Unfortunately, the second unit was even worse, as it was also contaminated, and I later discovered that mice had started chewing through my boxes. What is most disappointing is that U-Haul failed to inform me about the severity of this issue. As a loyal customer who has consistently made on-time payments for the past two years, I find this situation completely unacceptable. I have requested a refund multiple times and provided photographic evidence of the condition of the storage unit. However, I am still waiting for a response. AVOID this place at all costs !! Infested with mice.
Marianella M | Expérience généraleBonjour! je suis vraiment déçu, j'ai réalisé depuis la première semaine qu'il y avait une infestation de rats, mes boites on était endommagé et déchiré, en plus tous mes boites ont été rempli de popo et pipi de rats. J'ai perdu beaucoup de mes affaires à cause de ça. Les rats ont abimé, mangé les câbles, les plastiques, les boites, tout. C'est honteux. J'aimerais recevoir le remboursement total de mon argent. J'ai des vidéos et photos de tout. J'attend votre correspondance et votre attention à ce sujet le plus vite possible. Merci beaucoup
iberna p | Expérience généraleMy entire storage unit was infested of mouse feces. It was all over my items and the floor. It was disgusting. I would like to be reimbursed for the damages!
kanisha b | Expérience généraleGreat facility and staff
Fred N | Premières impressionsFantastic and courteous staff especially in the last month or so. Vey upbeat and helpful The washroom at the loading area is disgusting. The garbage are in the loading area was always so messy. I had a serious mouse problem even though I didn't have any food or storage that once had food.
Bernie M | Expérience généraleI would like to mention the U Haul associate that I was served by , her name is Lianne. She was an absolute delight, she was professional, extremely knowledgeable, friendly, attentive, polite , gracious, very articulate and she has quite the sense of humour. She was always smiling,and looked like she really enjoyed her job. Overall she made the whole U Haul experience delightful. Thank you Lianne,you made my day and brought a smile to my face.
ROBERT P | Expérience généraleWe appreciated the excellent service we received from this location.
Douglas K | Expérience généraleWas riddled with mouse feces. Uma was an amazing and helpful employee.
Sara M | Expérience généraleMs. Oxley-Hall, the manager was very helpful in finding the right storage solution for me. Courteous and friendly. She made the experience smooth and pleasant st a challenging time.
Kathy-ann D | Premières impressionsThere was rat poop all over and lots of comments in Google about this but nobody seems to care. It took like 10 emails and same number of phone calls and escalations to get a refund of wrong billing. I don't know if inadequate staffing or whatever structural issues are causing this but the place is very badly run.
Srivatsa N | Expérience généralePire place au monde!!!! Personne veux de vous !
MAXIME L | Premières impressionsI had to wait about 20 minutes after my scheduled drop off time to start getting served
CRAIG E | Premières impressionsI had a great experience at this location. I would recommend anyone to use their services. Sofia the manager was great and very friendly, she also treats her employees extremely well. If I need storage solutions again I won't look elsewhere.
Martin B | Expérience généraleMy unit had a mouse infestion and there was defecation all over it. I lost a mattress and couch due to the mice. If it wasn't for that MAJOR issue, I would have given 5 stars. It's unfortunate.
Shelly M | Expérience généraleMy locker which I leased for over a year was full of mice & rat droppings. .I asked many times to have it cleaned and I was told that it was head office that looked after that and head office will communicate with me. It's been months and I never heard back from u-haul. My wife was afraid to go to our locker as she doesn't like rodents eating our possessions . Bobby Garfield 514-892-6229
BOBY G | Expérience généraleThis facility is run by idiots. The service is ridiculous. The staff has no respect at all and makes you feel like you are the idiot when you ask simple question and ask for help as their system is not working properly; our access card was denied and the guy told us it was our fault and he couldn't do anything to help out. Honestly, I've never experienced bad service like that and I won't be using the company anymore.
trycia b | Expérience généraleEvery time I came to my storage unit I would find rat droppings (feces) all over my boxes and bins. I had zero access to cleaning supplies (broom or rag) to help clean the mess. I've even spotted a mouse running down the hallway.
ANIKA J | Expérience généraleYou took care of everything beautifully!
lori o | Expérience généraleSophia Oxley the best manager I ever met.
aouled a | Expérience généraleFirst very good experience, will totally recommend you!
gonzalez p | Expérience généraleI was shocked by how many mouse droppings accumulated at the base of the unit. Items need to be thrown out as there was no way to save them. When I first arrived to drop off my things the staff was cold and my questions seemed to be an unwelcome inconvenience.
Matthew D | Expérience généraleI had a mice infestation in my storage and it was absolutely disgusting. Clearly you guys don't exterminate. Horrible experience. Never again.
denisha b | Expérience généraleVery clean and maintained. My only issue was entering after hours as the card entry gave me a hard time to enter.
DEBRA L | Expérience généraleFirst girl is terrible. Second guy, Joey, is nice and helpful.
dong y | Premières impressionsSuper well kept facility. Access is absolutely awesome! Getting the locker was a little shaky, but the rest has been top notch!
Brian S | Premières impressionsIt's clean and safe so far love the experience
ELTON C | Premières impressionsReally super nice guys work there !
Ahmad H | Premières impressionsIt was an excellent choice to choice U-Haul for my storage needs.
Chris S | Expérience généraleNotre équipement a été endommagé par la grande quantité de souris. Les boites de poison ne servent à rien et ont été remplies seulement qu'une fois à notre demande. Plein de crottes de souris partout dans nos choses. Service difficile au bureau, non acceuillant , non bienvenu et aucunement chaleureux. Équipe nonchalante.
Joanne G | Expérience généraleI paid for 24hr access buy never got it. Plus I called to remedy the situation and it never got remdied technically I'm owed money Lynn
lynn g | Expérience généraledespite the facility being fairly clean and maintained, there is a mice problem and we recommend that if a unit is rented out longer than a few months, it should be mandatory that the mouse traps be changed at least once every 3 months, that may help reduce the mouse problems the facility has. an email/text or letter by mail could be sent to the renter letting them know their locker needs a new trap and they need to be present. personally i would prefer to have to show up at the locker once a quarter to do this than to lose my belongings because mice got inside and peed/pooped on my things.
Francois L | Expérience généraleEverything was excellent and easy the only pb is rat , I found loads of rat dropping ,
Meriem S | Expérience généraleMerci pour votre engagement Juste quelques suggestions : Prévoir des ciseaux pour couper le ti-rape quand le client prend la possession de son unité et prévoir les balais pour les nettoyer au départ. Merci
Natalya B | Expérience généraleThe ability to speak English would be very good. Although they did try hard to accomidate.
doug s | Premières impressionsGood storage experience. Only one issue and was resolved promptly by the staff.
Erik H | Expérience généraleThere were too much rat droppings over my stuff and furniture. I put my sofa in the garbage. I am so sad because of the rat .
Mehdi R | Expérience généraleOrganized place and friendly staff
ashraf z | Expérience généraleAll persons I had contact with were extremely helpful. As for Spĥia, I was very, very impressed with how she directed all functions of your system. She gets 11 ***** (stars) BRAVO to all!!!!!
Percy G | Expérience généraleIl y avais des souris dans mon box
Julie t | Expérience généraleThank you to Sophia for the amazing service. She went above and beyond to help me. She was professional and friendly. Merci.
Massimo C | Expérience généraleI have been a client with this storage facility since 2017. I have noticed in the past year that the mouse/ rat problem has gotten much worse. a normal commercial/industrial building of this type always has rodents but recently they have gotten out of control. I found a dead mouse in my locker and huge amount of droppings. I know that the other clients around my locker are storing items that attract them and smell very bad. U haul should put a clause into the lease permitting. Access to any locker that is suspect of containing items that would attract rodents. I brought it to the attention several times to an employee that there was a very bad smell. They said that they could not do anything about it because they can't open the locker. The solution was to install a air freshener to mask the order of rotting food.
Workman I | Expérience généraleSophia was great and very helpful when I had some problems. Other staff not always the most helpful but she was great!
Melissa H | Expérience généraleI had this unit for year. The only issue was that it was getting expensive.
Patricia P | Expérience généraleThe person who helped me didn't really know what to do. He wasted a lot of time wandering around. Also, he was on his cellphone having a conversation which was not related to his job.
ness g | Premières impressions- Rude staff - I found mice in my storage
Youssef B | Expérience généraleGreat staff!!! =)) Access by foot from main entrance to storage units should be accessible inside for customers as well.
Ann M | Premières impressionsI reserve a 10 by 15. And only got a 10 by 10 with no valid explanation
Jeffrey S | Premières impressionsThe service onsite was ok but service over the phone was poor! Long waiting…
Charles h | Premières impressionsEverything was fine. I want to remark the cleaning of the unites excellent!
adrianna Q | Expérience généraleExpensive, rodent feces, and no possibility to get the days left reimbursed. I was horrified to find that mice or rats were living/pooping/ruined my 300$ papasan chair cushion. When I used the truck service I also asked to get the month free as stated on most of your walls and they said they didnt know how to do it. Overall very disappointed. The mouse coming out of my lazyboy chair while moving-out was the last gross drop that made me leave this bad review.
jessica l | Expérience généraleI really enjoyed the online check in and that the lock was included and already in the unit. It was a bit confusing at first to enter the facility because I had to enter the access code into 2 keypads, but it was not clear which keypad needed to be entered first. Finally, when I moved out I noticed that there were a lot of mouse droppings in my unit. I had no food stored in my unit. A lot of the droppings seemed to be coming from the mouse trap in the corner. It is for this reason that I will not be using this facility again and will not be recommending it to others.
Roland Y | Expérience généraleOnly suggestion is instructions were not clear. To open the little door you need to enter the code in the big door first and then the little one. Entrance instructions were not clear. More pictures and more guide were needed.
Andrea M | Expérience généraleI found myself locked out of the building, with my friend's car still inside , my fault. I was able to contact the manager, Sophia, after hours on a Friday night and she fixed the problem for me. I must say, I was impressed and overjoyed that I was able to reach her through the Uhaul contact number. She was extremely pleasant and very understanding of my situation (I had returned to the storage building after hours and had not paid for 24hr access). The problem was quickly resolved and I was able continue my moving.
ERIC D | Expérience généraleI don't understand if should receive an access card or no
Oleksii B | Déménagement en ligneThey didn't notify me about the rat and mice problem they we're having!!! Currently going through a claim! Worst experience ever after wiping down each truck I rented to be professionally but didn't get the same results from them will never give back 1$ to uhaul
carlo c | Expérience généraleSometimes, people do not provide objective answers to customer questions.
Renato G | Expérience généraleExcellent customer service. Other than a quick cleanup required on my part before making use of my locker, everything went fine. Unloading was a breeze and facility appears well maintained. I think I made the right choice.
Phil C | Premières impressionsUhual always maintains the most the most professional people there to help. Their process is always simple and convenient with their emails and text confirmations. Its reassuring to have your tools and rooms booked with uhual. The prices out from moving are always the best to rent a truck for the day, rooms are an affordable price. Overall Im always happy to book with uhual either last minute, a day in advance or a month in advance. Thank you for saving my life literally!
AMELIA D | Premières impressionsThe facility at Lachine was clean and the staff was very courteous. They addressed my concerns in a timely manner.
warren a | Expérience généraleThere was rat feces, urine, and a dead mouse in my boxes.
Tristana M | Expérience généraleWe should have gotten a month free because we also rented a truck! We saw signage for this in a few places, but the agent refused. There was a long lineup for the desk and the staff seemed extremely laid back. We were given literally the furthest possible unit from the entrance, despite requesting something closer and there being at least 20 closer lockers with green tags on them.
Jennifer S | Déménagement en ligneAll employees were great. Smiling and professionnel. Most probably not earning a lot but did not show
normand p | Expérience généraleIt was confusing to know which keypad to enter the access code first. Other than that everything else was super straightforward and easy!
Roland Y | Déménagement en ligneThe office staff was very helpful
Kirsi U | Expérience généralemerci pour tout
Maurico G | Expérience généraleHaving inquired before my billing due date (July 2) about the fact that I was unable to move out the the 2nd due to the fact that my movers were not available that day, I was very grateful that the staff provided me with two days grace so I was able to move July 4th without being charged. Thanks you UHaul for your understanding and generousity.
catherine p | Expérience généraleStaff was definitely friendly but the wait left something to be desired as I was greeted supposed to have started but had to help a coworker with something then told me I would have to wait as it was now time to clock out for him. This left me waiting for a good solid 10 or more minutes as the customer being helped was having issues with car compatibility. There were 2 other customers behind me who also looked impatient. The facility is very clean and easy to move the dollies in unlike previous places I've gone to who had floors of carpets this often made it harder using the dollies but here the floors are well taken care of and it slides well for an easy move. I give this 4 stars because although it was a wait the staff was friendly and the move to the storage went really well and was done in a matter of minutes once we had the dollies loaded and ready to go. I also love that they give you a map to locate your u it easier as sometimes i can forget directions.
Marie B | Premières impressionsVery clean, very organized, excellent online check-in with lock waiting for me in the locker.
richard b | Déménagement en ligneWhen I moved out, I found my unit was COVERED in mouse/rat feces. It was disgusting. But worse is that I have yet to receive a response from the manager regarding the fact that I was charged an additional month of rent days AFTER moving out and cancelling my contract. Horrible service, I absolutely would not recommend this location to anyone.
BERLIN R | Expérience généraleReally a great storage facility. Particularly like being able to load or unload indoors. Merci!
steve g | Expérience généraleNo lights in your unit Bring a flashlight
kerry j | Expérience généraleNatasha helped me and went above and beyond to get me a storage locker during the blackout. I appreciate how much effort she put in to getting me my locker when I have a van full of everything I own and no where else to put it
Felicity L | Premières impressionsShe is the best
Michael M | Premières impressionsEverything is good but I find a little bit pricey but that's everything today.
PAUL C | Premières impressionsLes agents sont sympatiques et patientes bon service..
MARY G | Premières impressionsCheck-in process was very easy and quick. Location was clean and very glad that the unload area was indoor with a place to back up a trailer load ramp (elevated platform). I was mistakenly charged for the 1st month even though I was supposed to have the 1st month free based on trailer rental. They resolved this and credited me the 2nd month within 1 business day and minimal hassle from me. Very happy so far with this experience.
Erik H | Premières impressionsvery good
zhiping l | Premières impressionsJ'ai trouvé des crottes de mulot dans mon sofa, mais heureusement le reste de mes choses n'étaient pas abîmés. Merci
Pascale M | Expérience générale5x5 unit is actually 56 inches instead of the 60 inches advertised. my 57 inch tool box was supposed to fit but to my surprise uhaul scams its customers on the size of the rental units. so i had to spend a lot more money on a 5x10 unit that i dont need for my tool box to fit.
Robert M | Premières impressionsI selected excellent for the service, availability, and price. I just noticed that some of centers are a bit cleaner than others, but I must say it seems to go with the budget.
ali t | Expérience généraleDesk staff was excellent and friendly
LISA K | Premières impressionsJe recommande , à quelqun dans le besoin directement si ça arrive ! Merci
THIERRY L | Expérience généralePut a tarp over your stuff! In the 4 months we had ours in storage, the rats managed to leave considerable amounts of dung on it! Despite there being traps in the unit and poison about. Other than that the whole facility was in good shape and was clearly looked after well!
Randy F | Expérience généraleWe had no issues with the storage facilities. As to staff questions on the survey, we never had to talk or see a staff member so although I put yes in the answers, it was actually not applicable.
Deborah D | Expérience généraleThere were lot of mice and my lot of stuff got damaged. I have pictures if u guys need it
surjeet s | Expérience généraleNous avons eu un bon service avec vous, même quand nous avions changé pour un plus petit. Merci pour l'accueil que nous avons eu. Passé une excellente journée.
denise l | Expérience généraleFacile et accessible la journée même
Alan o | Déménagement en ligneTres bonne experiece. Merçi beaucoup
Ioan H | Expérience généraleA little confusing at first with the keycard and when to swipe and where to swipe , but did figure it out . Hopefully won't be setting off any alarms , LoL But overall the experience was excellent and the staff was extremely friendly and helpful
daniel m | Premières impressionsI have been using this establishment since.e early 2020 and am every satisfied. Personnel always very helpful. I had 1 issue with billing 1 month but when brought to to their attention, was immediately resolved. I highly recommend this place. Margaret Clement.
magaret c | Premières impressionsIt was amazing. So clean. Loved being able to park inside to load and unload. That's a big +. The staff were super friendly. We truly appreciated the 10x10 space which made it easier to process all the stuff within the Free month. Many thanks. Jim Duchesneau
james d | Expérience généraleJaime bien la place
Jonathan F | Premières impressionskey card required. Only aware when I arrived in person on Thursday morning. Otherwise people and place were great.
David Y | Déménagement en ligneElles etait parfaite merci
MARY G | Premières impressionsthe lineups at service desk are miserable / not acceptable
pietro t | Expérience généraleJ'ai retrouvé mes affaires dans un piteux état, avec plein de crotte de souris, une odeur horrible.. Je ne reviendrais sûrement pas
Alexe C | Expérience généraleGreat job
ramyalatha k | Expérience généraleFantastic experience and we'll cleaned facility. Did notice a lot of rat or mouse poop on the floor of my unit once the storage was removed (even if there was a trap in the unit). With all my storage I never knew this was on the floor of my unit until I moved out. I simply suggest to others to ensure to wrap all materials (fabrics and leathers) in plastic and to put belongings in plastic bins with well sealed lids instead of using paper boxes, to avoid any moths or rodent to access their belongings.
Annie S | Expérience généraleMap pf how to get to the actual building where locker is helps. I had a truck behind my trying to figure it out as GPS address is for the office not the warehouse.
Defna V | Déménagement en ligneBon entrepôt, mais remplis de souris malgré 2 grosse trappe ,lorsque je vidait mon entrepôt une souris étais cacher dans les vêtements de mon bébé et ma sauter decu.
Rodchild M | Expérience généraleEverything was great except for one thing - Mice! When we moved our stuff out after two years it was full of mouse droppings. Most of our stuff was boxed but as the upholstered furniture and the mattresses had not been wrapped in plastic it was quite gross to see the mouse droppings (and there would also be accompanying urine) everywhere. The building is immaculate when you come in but mice can and do get into the individual units.
GAIL R | Expérience généraleJ'aime l'expérience, la place est très propre, et le personnel très gentil.
Alba N | Premières impressionsMy stuffs in Uhaul Lachine Storage have been eaten by mice and all my stuffs have been dirty by mice droppings, so disappointed !
Thi L | Expérience générale'Very satisfied with the service. Mloving within the storage has been Hassel free. Good lighting.
salomon a | Expérience généraleI find it excessive that a lock is put on the storage unit when you are 7 days late for rent. I can understand if its a month+ but i think this should be revised.
Dania D | Expérience généraleGreat as always
Dylan P | Premières impressionsI found mouse droppings in my belongings when I moved out my items.
JEREMY Y | Expérience généraleIl y a eu des rongeurs dans mon unité. Ils ont endommagé ma base de lit et mes bibliothèques, mais heureusement rien de très grave. Je ne veux pas porter plainte mais seulement vous en aviser, c'est vraiment moche de payer autant pour entreposer ses meubles et en plus se tapper des dégâts + désinfecter tout.
Antoine P | Expérience généraleThe place was very clean and the staff very helpful
brian p | Premières impressionsThere is to much 🐀 in They eat my leather sofa
SHERIF S | Expérience généraleIl y avait des cacas de souris sur mes meubles lorsque j'ai vidé le local. Pourtant, je n'avais rien qui puisse interesser les souris... C'est mon seul commentaire un peu negatif car sinon, le reste de mon exéperience etait parfait. Personnel très courtois et aidant à chaque fois. Merci
Madeleine M | Expérience généraleEveryone there was very helpful professional and friendly Customer service is A1 !
Monica R | Premières impressionsgérant n'est pas une personne au service des clients / assis dans bureau du coin :-(
pietro t | Expérience généraleWhen the process works, it works. This time it was flawless. In the past, however, I've had reservations cancelled, even had a paid-for unit re-rented while I was still paying, just because it was empty during that particular week. This time, however, so far so good.
ELBERT H | Déménagement en ligneJ'ai été chez vous que 2 mois j'ai appeler pour dire que j'avais vider mon entrepôt et même enlever le cadenas et vous voulez me charger pour 2 ans wow c'est vraiment une belle arnaque
Francois B | Expérience généraleThe agent/employee Kamaya is not a good representation of Uhaul. she is mannerless and should NEVER be the first contact with customers. my experience with this Location was a horrible one and am scared going back.
emmanuel o | Premières impressionsRien à dire👌👌
RYAN T | Expérience généraleI finished my reservation online and had problem with my access code. So i had to visit office to sort it out. It was a nightmare for me. I asked for help regarding my access code for building. A lady had very rude tone and bad attitude from start and didnt listen anything i said. I tried to show her my reservation number, gave her locker number and tried show email confirming my locker with payment. She didn't listen to a single detail i tried to give her to pull my account on her computer. She simply ignored anything i was saying. Instead she tried to book me second locker at more price, without informing me. Finally when she gave me new locker, i asked how much it costs, she told me $80. I asked her why is she booking me second locker, i told her i will not take and to cancel it. She gave me sign that she did me a favour, then a gentleman next to her came in, she explained him, her so much favour and steps she took to book a rental. I showed him my email confirmation, and that guy pulled my account and locker from her computer right away. If that guy wouldnt had shown up i would have spent another 30 min and still not get this solved. I guess this what happen when service desk helper think customers are idiots and they dont know anything. I hope i never have to see her for help. As i dont know her name, she weighs around 170 pounds or more, long black nail around 5 cm, non smiling face. Her shift timing 1am to noon, date 24 January 2022. Another piece of advise to her, dont take your personal calls on job hiding small Bluetooths in ear and covering with caps, please wear facemask because its safe.
Dig p | Déménagement en ligneI'm very satisfied with the service
Patrick H | Premières impressionsExcellent my space was inside everything nice and warm. Super clean very courteous staff
amarrdip s | Expérience généraleI have had a storage unit in your location for a few years now and it will be the first time I can say something this negative. I get that people have their own lives and issues like everyone else but to be grunted stand them just somewhat rudely pointed to a counter where the young coloured woman was horrible and I must say clueless about what to do. You need to spend a bit more time with customer service and employee presentation. Totally not impressed with the experience
JAMES M | Premières impressionsNothing to say. Just rating this to stop you guys from spamming my inbox and begging me to review
Yuhang A | Premières impressionsI found mice poop in my storage. I asked for help countless of times from the manager never responded back. I sent him pictures never responded back. I even called the hear office never responded back. On sundays, only one person at the front desk and line up until the door. Very very disappointed. Won't be using Uhaul again.
Davinia C | Expérience généraleLove Uhaul... everything is always so easy!!! We are regulars!
Michele A | Premières impressionsTrès pratique, et accessible
Les p | Expérience généraleI would just comment on the mice and rats I have rented here before and had no problem, but this time around there is a problem with this. I had to empty all my storage and buy all plastic containers. I hope this will work or the problem will be resolved
MICHELLE D | Expérience généraleNous avons réservé un espace à un endroit et lorsque nous sommes arrivés, ils ont dit qu'il n'y avait rien de disponible et nous ont envoyé à un autre endroit. Ils ont dit qu'aucune réservation n'est garantie. Alors pourquoi prendre le numéro de carte de crédit? Pourquoi ne pas signifier au client (à l'avance) qu'il a perdu sa place afin qu'il puisse trouver une autre solution d'entreposage? Arrivés au 2 e endroit, cela a prit un temps fou à se faire servir et avoir un entrepôt qui était complètement sale à notre arrivée (jus, roches, etc.). Lorsque je les ai appelé, ils m'ont dit que les gens qui font le ménage ne travaillent pas la fin de semaine. La dame m'a dit qu'elle peut me donner un balais. J'ai dû insister pour qu'elle envoie quelqu'un. Il a rapidement passé le balais et la mope. Il est à noter que j'avais 3 déménageurs d'engagés à 150$/h qui ont dû attendre en tout et pour tout entre une heure à une heure et demie en raison des délais occasionnés par U-haul. Cela est extrêmement mal organisé et malpropre (la toilette était insalubre et nous sommes en pleine éclosion de Covid). Je suis extrêmement déçue de mon expérience
Julie R | Premières impressionsvery nice and clean,
Khalil R | Expérience généraleLa seule chose de négatif, mon local n'était pas propre. Plein de traces de souris. J'ai essayé de le faire nettoyer et d'avoir du poisson pour les souris, mais je n'ai jamais reçu de retour d'appel du gérant. Les employés ont informé le concierge mais sans plus. J'ai du acheter du poisson et le mettre dans la mangeoire qui était dans le local.
dominique v | Expérience généralePay payment did not go through since I had canceled my card and forgot to provide uhaul the new one , I got a call telling me about my late payment only once there was a penalty charge. Did not like this a bit
karla o | Premières impressionsI will recommend this service to anyone wanting a great storage space. Well kept! Wonderful place
bernadette b | Expérience généraleBon service
Pascal S | Expérience généraleExcellent endroit pour entreposer, les installations sont propre et sécuritaire.
Matthew G | Premières impressionsEasy to find and clean. The staff are very helpful. Would recommend.
Tracey S | Déménagement en ligneIl y a une alarme qui se declenche lorsque j'ouvre mon casier, meme si j'ai desactiv' l'alarme a l'entr'e. c'est le seul point negatif que je trouve
Jean-Michel D | Déménagement en ligneLe pire service que j'ai eu de ma vie. Entrepot sale degueulasse. Gestion et employé absolument sans service à la clientèle Mon père s'est fait attaqué par employé Spray sans nous dire et odeur très toxique Tous mes biens habimés Contacté multiples fois gestion et superieur sans résolution.
Stéphanie S | Expérience généralel alarme a sonné durant 3 heures et l'employé me disait qu'il n y pouvait rien. une borne d incendie etait déconnecté. autrement tout etait bien
pascale p | Expérience généraleJ'ai oublié des choses dans le camion une tablette et ma carte de débit si vous pouvez me le gardez Très bon service rien a dire
Alejandra S | Premières impressionsPersonnel courtois et professionnel!
Sarah P | Premières impressionsJ'ai eu du mal à trouver le lieu et à comprendre que faire. Heureusement d'autres clients étaient là pour aider. Le site a planté plusieurs fois avant que je puisse finalement réserver. On est vraiment très près d'une super expérience. Tout est en place, il faudrait juste que quelqu'un pense bien à comment rendre la navigation vers et dans le site plus simple. Simplement des gros panneaux comme "entrez votre PIN ici à l'arrivée" suffirait.
Francois T | Déménagement en ligneLe temps d'attente très long car seulement un employé en tout temps. Le système a fait défaut donc il a fallu Retourner pour que cela fonctionne.
Kathleen R | Expérience généraleThe staff were helpful
lawrence r | Expérience généralethere was mouse/rat droppings and a rat trap in the locker, didn't see any creatures but ick !! I had a short stay, 3 weeks, and this did not interfere with my confidence in the center.
Theresa N | Expérience généraleAutre que la carte de désactivation de l’alarme qui a bugger une fois, le service fut impeccable.
Sonya B | Expérience généraleGreat service, location and price!
laura p | Expérience généraleThere is mouse poop in the licker. I was supposed to have one month free but didn't get it.
LINDA G | Premières impressionsBest services, affordable prices
Paola R | Premières impressionsBonjour, Vous avez du culot de me demander ça. Voici ce qui s'est produit et je veux que ce soit remonté à votre manager. En deux mots : terriblement décevante. Vous avez des actions à prendre. LA SITUATION * J'ai appelé à 17h pour aviser de mon retard et voir si je pouvais avoir la clé pour l'espace d'entreposage gratuit que j'avais loué, on m'informe que ce sera fermé, de faire la réservation en ligne et de payer. Jean-Marc, à qui j'ai parlé, m'assure que ma réservation me sera remboursée le lendemain. * J'arrive sur les lieux, les deux employés toujours présent à l'extérieur répondent uniquement à mes questions par "c'est fermé, Jean-Marc fait dire que c'est fermé". * J'insiste pour avoir une réponse plus détaillée au moins minimale sur comment accéder à l'entrepôt ou d'aller chercher Jean-Marc puisque je lui ai déjà parlé : l'employé va dans le commerce et ne sort plus. * J'entre dans le commerce par la porte de garage ouverte et débarrée, le troisième employé qui était toujours présent (Jean-Marc) m'accueille par "C'est fermé, you're trespassing" Je lui explique que j'ai bien compris et je veux juste savoir où entré pour l'entreposage, il insiste et répète sans répondre "you're trespassing on est fermé" J'ai beau voir dépensé 400$ chez U-Haul aujourd'hui, le manager, Jean-Marc a eu le culot d'ajouter "si on était pas là t'aurais dû t'arrranger. Fait comme si on était pas là" plutôt que de prendre le 30 secondes pour m'expliquer la marche à suivre et me donner une expérience wow. * J'accède finalement à l'entrepôt par le côté, j'essaie de réserver en ligne pendant 30 minutes. Je fini par réussir à réserver un entrepôt en ligne non sans problèmes. * L'entrepôt que j'ai pu louer s'avère plus petit que celui que j'avais réservé et chaque fois qu'on ouvre la porte, l'alarme sonne. J'ai encore de l'acouphène dû à l'alarme. Le Call-Center à qui j'ai parlé ne pouvait pas m'aider par rapport à l'alarme. * L'application ne m'as jamais permis de faire le drop off du camion en self-service. J'ai pourtant essayé au moins 3 fois impossible. * Je n'ai pas eu le remboursement du dépôt que vous m'avez chargé puisque je payais par débit le camion. DE CES FAITS 1) Je veux le remboursement intégral du dépôt qui m'a été chargé sur ma débit à Québec pour le camion. 2) Le remboursement intégral de mon espace de location loué à défaut d'avoir accès à celui gratuitement offert avec le camion. 3) Ne pas être chargé pour le drop off de la clé sans l'application, ça ne marchait pas. 4) La location d'un camion U-Haul à vos frais pour me permettre de déplacer les meubles que j'ai dû ramener à mon point de départ dans le CX-5 de mon helper. (il ne sera plus disponible et la dimension de l'espace de stockage choisi aurait permis normalement de les accueillir sans problèmes.) 5) Des excuses formelles pour le dérangement avec votre boss en CC de ce courriel. Ça aurait dû prendre 1h ça en a pris presque 4. Bonne journée, Olivier Bois 819-244-7243
Olivier B | Déménagement en ligneOnly bad thing is that it takes a long time to be served at the counter. Every time.
Maroussia B | Expérience généraleImpossible de parler par téléphone au personnel de l'entrepôt de Lachine afin de finaliser le contrat de location. Après quelques messages laissés et un courriel, j'ai enfin reçu un courriel. DOMMAGE de nous laisser ainsi dans l'incertitude.
Bernard D | Expérience généraleTrop de vermine. Manque de personnel
cathy g | Expérience généraleStaff super courtois et efficace!! Au delà de mes attentes, je suis hyper satisfait!! Merci
jean-michel m | Premières impressionsMerci encore.
Rahim P | Premières impressionsService execrable, temps d'attente plus de 30 mins a chaque fois ! Personel très bête ! Quand j'ai quitté ils ont même mit un client qui voulait loué une seconde unité. Ridicule ! Jamais je n'ai vue un service si pourri !! Plus jamais je vais faire affaire avec votre U-Haul, et croyez moi je vais parlé de mon expérience !!
carolyn p | Expérience généraleJanie (at Norman Road Lachine Québec) location was very friendly, professional, and helpful.
JULIAN B | Premières impressionsHello, I arrived at 08:50 on Sunday 20 June 2021 to pick up my Cargo Van and to rent a storage unit, my appointment was at 09:00. There was a huge line up outside and by the time I received my cargo van and storage unit it was 10:45. I spent over 1 1/2 hours at Uhaul. The employees were understaffed but maintained a positive attitude. There seemed to be only three employees working that day. When I left, there was still a hug line inside and outside. Thank you,
George L | Premières impressionsWill definitely use again when and if need.
clemente v | Expérience généraleThe manager is horrible with communication, his attitude reflects on the staff which explains why the overall team has poor attitude. Never again
Alanna L | Expérience généraleMerci pour la propreté et l’excellent service des employés au service clientèle et monsieur le concierge.
patrick r | Expérience générale- Impossible to reach the location by phone, which can be very frustrating. - the top of the locker is open and I think I had a bike go missing- it may have been stolen from the adjacent locker? Otherwise the premises where clean.
ROBERT V | Expérience généraleI first reserve my sotrage a month an haft ago. I called to confirm that I ca ntake possession to be told that there was no reservation to my name. I rushed to the U-Haul because there were only a few lockers left. When I got there, the employee handed me a keycard to remoove the alarm on my storage. Drive to the storage and the key does not work... all my stuff were already taken out of the car... nobody on site to help... so i decided to open with the alarm on. After I drive back to the front desk and they were not able to give me a working card... I have to come back another time.... This was not the employes fault but so far my experience was not good.
Kathleen R | Premières impressionsthe best place
julia i | Premières impressionsAccueil chaleureux et très bonnes explications de la personne au service a la clientele.
Pierre G | Premières impressionsTemps d’attente très long Jai appeler pour réserver un storage et je me dais dire que cest pas une reservation donc tres inconvient et frustrant!
Melinda M | Premières impressionsI booked a unit online and call 3 times to make sure it was all good for the day of my move. The d day i arrive and nothing was booked . It seems that there is a bog lack of professionalism and communication in your compagny
ANTHONY F | Premières impressionsWe had lots of problem with the paiements and the way to do it! For me it was a headache and a worry. For my daughter it was the same.
Brigitte H | Expérience généraleJuste noter que quand j’avais louer le camion j’ai eu beaucoup de problèmes technique avec la vérification du camion (quand j’avais rempli plusieurs commentaires et photo le site à arrêter de marcher) et la meme chose au retour avec le retour du camion le site web marchais pas quand je confirmais “m’y location” le site acceptais pas mon location.
Ryan F | Premières impressionsHello Jean Marc. First thank you for this experience with your storage . As you can see for over 6 months or more my experience with your lachine storage and trucks was excellent. I had to close my company and to move and also sold my house ,so there was lots of moving.You personally (I hope you remember me) me helped me and your staff as well. The only thing I think you should try to fix is the answering to the phone. I know most of the work today is done on line,however sometimes an answer is needed. So thank you again and best of luck. Yoram abisror
YORAM A | Expérience généraleVery friendly and accommodating employees. We were very happy with our service. Employee explained everything to us and was patient. Merci.
nathalie c | Premières impressionsMerci!
Catherine S | Expérience généraleThe young man who served us was exceptionally helpful and explained the entire process easily for us. He was very friendly and professional.
Valerie E | Premières impressionsMerci
Catherine L | Expérience généraleFacile et rapide! J’adore!
Ronald R | Déménagement en ligneJ'ai rencontré des problèmes avec l'application notamment pour les paiements et la procédure de depart, il serait utile de revoir l'application. Pour le reste je reste satisfait de mon expérience.
Renard M | Expérience généraleTrès propre
NICOLE L | Expérience généraleUnit was 5 feet up making it impossible to move in my heavy toolboxes. Customer service was good about extending my truck rental in order to get a more appropriate unit the next day. Online order said unit was ground floor with absolutely no mention of it being a stacked unit.
Maralie L | Déménagement en ligneBonjour , Javais déjà tous faite les démarches avec un représentant au téléphone pour réservations camion et unités et voici le problème de votre service . Après avoir tous payé avec carte de credit au téléphone avec le représentant, jaurais du revevoir mes numéros de réservation pour l'unité dans le local .Merci
Jody K | Déménagement en ligneHonestly it was a great experience. I was surprised. The customer service was amazing. The installations are clean and secure. I will definitely recommend this U-Haul truck and storage rental.
MYRIAM G | Premières impressionsAucun resper pour les client
Abdelkader M | Expérience généraleThe only problem I had was trying to reach the local office. It always bounced to the main U-Haul number. Other than that, I was happy with the storage.
Don K | Expérience généraleI used the facility for almost two years and everything was impeccable. I certainly recommend it if you look for a convenient and well managed storage space.
Carlo M | Expérience généraleJean-Marc Laurin Pelletier was great amazing service !!!!
Demonfort P | Expérience généraleNot much to say about the facility- it's a big warehouse. But the staff here were amazingly friendly and I can't speak highly enough of them. Super helpful, even took a photo of me on my vehicle when I asked.
Timothy C | Expérience généraleIl y avait 2 employes...celui qui me servait ne voulait pas me rembourser en argent comptant malgré que jai payé cash. Il voulait me rembourser debit et il ny avait pas dautre solution. Lautre employé à aussitot prit la parole ayant entendu la conversation et a dit...si elle veut cash tu lui paie cash le remboursement. Merci a se jeune homme. Lautre employe manquait un peu dexperience ou de savoir... il mavait lair désemparé ou détaché, mais je sais que vous changez vos code de caissr tout les jours par email. Hiiii merci. Cetait mardi soir vers 18h00 environ. Pour le reste votre entreprise est primordiale dans ma vie et jen retire beaucoup de benefice mentale dentreposer mes choses a bon prix. Merci beaucoup..stephanie lariviere
Catherine L | Premières impressionsI paid late,(2 weeks) definitely my fault, however the system that you have in place is extreme and agressive, borderline harassment. 3 emails, 3 letters to my house and 2 letters to my emergency contact ( which I felt to be a violation of privacy) My storage locker blocked. I went to pay it during my break at work, and when I went back about a week later to get something the lock was still on. I had to go back to the office and ask them to remove it. They had to check the file to ensue I wasn't lying, then I waited 15 minutes for them to come. The guy that came was nice, but was not wearing a face mask. I did not feel like a valued customer.
shauna l | Expérience généraleTemps d'attente très long pour passer au service en personne et impossible au téléphone, trop de système automatisé pour finir a jamais parler a la bonne personne. * De plus j'ai voulu aller chercher ma remorque le dimanche 24 janvier dans un stationnement louer a l'extérieur, impossible car il était inaccessible, autre remorque et montagne de neige a l avant. J'ai aviser que je viendrais chercher ma remorque dans ce cas le 29 ou 30 janvier. ((( hors la personne n à respecter ce qu elle m a dit, la personne a huaul Lachine a bien dit qu elle transmetterrait le message pour et que ma remorque serait prête le vendredi ou samedi. Nous somme aujourd'hui dimanche le 31 et ma remorque est toujours prit dans la neige et devant une autre remorque!)))
marc-andre j | Expérience généraleC'est très propre et sécuritaire. J'ai beaucoup apprécié le fait que s'est a intérieur,qu'il a des chariots disponibles. Merci beaucoup
line l | Expérience généralePas de commentaires j’ai été bien satisfait
LIEVAIN T | Premières impressionsThe actual move in experience was terrible. We had booked and paid in advance and arrived with our movers and they had to wait about 1 full hour while the reception re entered everything into the system, which was so slow, and cost us over $150 in moving costs due to the length of time it took to receive the keys. We were not pleased, but the unit itself and facility are excellent.
Sharon D | Premières impressionsI have used storage facilities in the past, 4-5 times, always found them dark, bad energy, gloomy..... This location was actually a pleasure to go in to. Clean, modern, well lit, fantastic layout. So I thank you
Paul C | Expérience généralevery good location and convenient parking. the complimentary moving carts in the facility are super helpful.
DONG W | Expérience généraleJe n'ai reçu les instructions qu'en anglais J'aurais aimé recevoir le code de désarmement de l'alarme par sms également, pas juste par email Les instructions par rapport au code à composer n'étaient pas claires (confusion quant à quoi sert le code quand les portes de la bâtisse s'ouvrent sans code / les instructions à côté de la porte semblent s'appliquer aux client SecureMax seulement). Pour d'autres personnes aussi ce n'est pas clair, car l'alarme s'est déclenchée plusieurs fois sur place, ce qui est quand même pas mal désagréable!
Laurence B | Déménagement en ligneTrès bon service! Merci!
stephanie l | Expérience généraleSpent an hour in line. It was the first of the month, so maybe have more than two people working?
Carrie t | Premières impressionsPersonnel très sympathique et drôle mer ci
MARC C | Premières impressionsWaiting time was longer than expected due to only 1 rep being available at opening time, but she was really pleasant and was able to handle my request.
Francois L | Premières impressionsThe person who helped me get the storage unit account setup was quick and efficient and very friendly. I got a very good impression of U-Haul as a company because of this individual's good attitude. This is very refreshing compared to the last storage facility I used (not U-haul) where the staff seemed like they did not care at all and would prefer if people would just leave them alone. So I hope the guy that served me is appreciated and well paid!
Robert S | Premières impressionsFantastic customer service from the representative at the U-haul counter. He made everything simple and clear. Seriously A++
guy-laine d | Premières impressionsWe had our belongings in this storage for almost 2 years. All went well until our departure from the unit. When clearing our belongings, unfortunately we discovered some items that were eaten/ruined by mice. Our couch had holes in it from mice and was covered in droppings (it was covered by plastic but they chewed through that as well). The U-Haul staff reassured us right away that we would get reimbursed for this. However, to this day, we have received no response or follow-up on our claim for reimbursement. We will likely have to continue pressing the issue in order to get any resolution, which is very disappointing. We paid over $5K in our time of having our belongings in storage - the least they could do is make sure we receive appropriate compensation for ruining important furniture.
julien r | Expérience généraleGreat service when checking in. Facility is clean and bright. Easy access for loading. Only negative was there were signs of mice/rats- there were traps and droppings in unit. I hope this problem is kept under control.
JENNIFER L | Premières impressionsToo expensive to store stuff Hours should be 24 hours Cleanliness of bathroom and the carts?
CAROLINE K | Expérience généraleThe manager at Uhaul Lachine was super friendly and helpful in showing me around and answering all of my questions for my move in day .
Melissa W | Premières impressionsWe are so impressed. After a difficult check in experience at another U-Haul, we came here and they were helpful, courteous,and understanding of our complex situation. Not only that, but they honoured incorrect information we had been given by the call center. When we were about to have a wrench in our plans, now the gears are moving as smooth as ever.
Jessica M | Premières impressionsJuste une petite chose il manque du personnel!
line l | Premières impressionsAt busy times, you should have more staff. The processing time per customer is too long, I had to return the following day as there were 10 people in front of me and one person working. I waited 1/2 hour and the CSA was still processing the same client.
Robert R | Premières impressionsWas with Depotium before i moved my belongings to your facility and i only have good things to say about U-Haul Lachine.
Jean L | Expérience généraleYou need few qualities to be a very good employee: professionalism, politeness and sense of humour. I think Sabrina has them all, I had a very pleasant experience with her. Merci
adriana h | Premières impressionsThe service at Lachine was great. Quick, efficient and thoroughly explained and shown.
Cyril M | Premières impressionsHi , overall was okay. I tried to change the per authorization date. When I called , the agent said to go ask the store. I drive to the store they say we cannot it's impossible. With tax it was suppose to be 120$. Because of the faulty pre auth I paid 135$-150$ mostly. In 2020, I am so baffled that we are not able to change a date : /. But to me it was just a scam to charge more. And that's why my rating is much lower. Hopefully this feedback will help you improve your services and maybe not benefit from people.
amanda r | Expérience généraleChecked out but it didn't go through in the system so was charged for an extra month. Phone number to resolve issue would never pickup, so NO solution possible except waiting for the manager to do his job WHILE IGNORING COLLECTION LETTERS. You SUCK.
Simon B | Expérience généraleExcellent Service, courtois et personnalisé !
isabelle m | Premières impressionsI had mice excrements in my stuff when I moved out.
Emmanuel B | Expérience généraleNo hand sanitizing station at the storage warehouse
Benoit L | Premières impressionsIt was a good service in general and I even got a free month for the storage.
Vladimir S | Expérience généraleAcces denied locked put on our storage for no reason. All though staff nicely corrected error. Traces of mice dropping.
Raphael B | Expérience généraleThe representative who we dealt with was very rude, has no idea of what customer service really means. She souldnt be in contact with customers. I told her that I spoke with another person about the one month promotion and she said (in front of other clients waiting in line): "il est nouveau, il sait rien". Really not professional to say that even if I was the only client there. She really screwed up my experience with Uhaul and because of her I would tell my friends to avoid HER if ever they go to the Lachine facility.
Claudia M | Premières impressionsPlenty of carts - staff was seen cleaning the premises. Everyone was friendly and explained process well. I would add disinfection station or a sanitizer pump near the carts - ALOT of people touching, not cleaning!
GUYANE H | Premières impressionsMaybe find a way to do online check out of the storage in order to avoid waiting in the long lines
Katrina L | Expérience généraleThanks a lot for the staff 👍🏼
maguelone v | Premières impressionsHello, My main concern with the lack of answers for phone calls from Lachine. They have NEVER picked up the phone, it always went back to central. PLUS, central does not give accurate information. And / or the information does not get relayed to Lachine. I had lost the keys to the storage lock, I called and called to speak to Lachine, once again, they didn't pick up. Central lady said that each location was equipped with the tools to break the lock - which turns out (as I had a team of 3 movers on the clock, just waiting) they did not, and mentioned it was against UHaul policy. I had to call for an emergency service, which cost me $275, for a locksmith to come and break the lock. I am extremely disappointed with UHaul in this regard.
magali G | Expérience généraleThe only reason i don't give a 5 stars is because the waiting time to get service is really, really aweful. I waited 45-50 mins in line just to get service even though i and a reservation. I understand doing contracts with people takes time but being understaff in a month like this, i mean it is moving festival now. All i wanted to do is get my moving done. The wait got me so angry inside that all the good deeds a friendly staff was not even important at that point.
Patrick C | Premières impressionsLes souris ont endommagé nos affaires.
Kahina R | Expérience généraleI had rented a storage in Montreal Centre Ville at first, I had made the reservation on site. Then I made a change of date by callin U-Haul. When I went to rent the storage, they said the modification can't be made by phone (?????) and that there was no storage unit that I had reserved, when I had done it on site at first !!! The person didn't try to help me... I had to go to Lachine to find a storage unit. At Lachine, the woman that took my order was very bad at being polite and being professional. SHe didn't help me either and was very mean with my order placing... My experience with U-Haul is very bad. I hope not to use your storage units in the future.
Laura S | Expérience généraleThe folks I interacted with here are super friendly and helpful -- everything worked out perfectly!
KATHERINE M | Déménagement en ligneSuperb facility with well-designed covered loading area.
Paris V | Premières impressionsThe associate that helped me when I first arrived was extremely helpful and very nice, I don’t remember her name but she was running around setting everybody up so the can get on with their day, she deserves a raise because she was awesome and made my experience enjoyable
Katrina L | Premières impressionsOverall to expensive and call center not really of any help since they don't really contact the local u-haul about problems which results as onsite employees absolutely not aware of situations ex: for COVID-19 limitations to come in person.
Vanessa E | Expérience généraleVery clean and always accessible. Overall an 18 months pleasant experience.
paul p | Expérience généraleI had to let them the keys so they could move the car. They never moved the car and when I went to get back my car the battery was die. I explained the situation to « manager ». I'll never will go there again, I had to please them to let CAA get in to tow the car!!! The manager JEREMI is so arrogant. 2/10
Salah M | Expérience généraleHi there, let me explain my one star review. I have had booked, for 1 April, a storage in an other facility (Cite 2000 Montreal) and no one called me to tell me to come and take possession of the storage unit. I left my credit card info, my phone number and my adress, as requested. With all these infos, I understood that someone From u-haul would call me as soon as they have an available unit. But it appears no one called. When I presented myself to the office, I faced a young man that did not care at all about my case and just repeated like a parrot : we do not have unit left sir, it works like this in u haul. Without even trying to understand my situation, not listening and not proposing any solution. He clearly did not care and is not suit for working in customer service. I have noted down his full name and send a report to the complaint section. I'll let know everywhere how I was treated at the office.
Maxime B | Premières impressionsNot enough staff, never answer the phone, not professionnal. Clean to staff is not well managed. Understaffed.
Felix M | Expérience généraleFast and efficient.
Vladimir S | Premières impressionsCustomer service was effective and efficient, at all times, regardless of the questions that were asked!
Sharan A | Expérience généraleThe one big negative to our experience was the difficulty getting information on how to cancel our contract. I called customer service and was told I had to go to the warehouse. Drove 20 minutes to the warehouse and was told take a picture and come back when the locker is empty. Drove home another 20 minutes. Went back after the locker was empty (20 minute drive) to learn that the account had been closed by one of the employees. In all, 1 hour and 20 minutes of unnecessary driving. Clear, concise information about the process would have made this experience excellent.
deborah m | Expérience généralePeople, there are so helpful and so clean the storage.
alyne L | Premières impressionsThe staffs were friendly helpful. Needs more phones to reach them. Thank you so very much Lyne
LINE L | Expérience généraleGreat experience. No problems at all. Excellent staff.
Rachel C | Premières impressionsit was I little expensive but the overall experience was great!
gaetan g | Expérience généraleemployées are great!
JOHANNA B | Expérience généraleThis Storage Facility is so clean and dry. The loading area is easy to access for both cars and trucks. There are many carts available to move your stuff.
Marguerite C | Expérience généraleThe team Uhaul Lachine has been always very helpful, nice and polite. spaces and alleys were clean and the temperature control was efficient. We don't need the locker anymore but recommend it for sure
jean-baptiste m | Expérience généraleOn s'est laissé a nous même au lieu de venir avec nous et nous montrer le local qu'on avait loué.les directions pour trouver le local n'étaient pas bien expliquées. Ca nous a pris du temps.
Ramy M | Premières impressionsGreat storage facility with A 1 service
Joseph t | Expérience généraleWe had a number of troubles with this facility and are happy to be able to close our account and move on.
graham k | Expérience généraleMe and my girlfriend made a mistake. We tried to cut out lock because my keys were inaccessible. My gf and one of the employees had a screaming match. My gf... really? Why is there a character limit?
lambert e | Expérience généraleThe web site is not optimal.
Pierre-Luc D | Expérience généraleBel entreposage, bien éclairé, climatisé, pratique, les chariots marchent biens, beaucoup d'espace pour unloading, bon service, bon prix.
marie f | Premières impressionsThe staff was incredibly kind and assisted with all matters involved in my move and beyond. They showed me around, assisted even with suggesting a dolly for my mattress. Their calm helped a lot!
Stéphanie S | Premières impressionsJ'ai eu tu bon service et la propreté impeccable merci .Je suis vraiment satisfaite.
Ginette M | Premières impressionsThe best place to store for eveything! Secure, very clean, access and the services perfect! I recommand U Haul! We will come back if we need again. Mario.
Mario L | Expérience généraleEverything went smoothly without any problems.
Beverly t | Expérience généraleGarage door broken over 1 month, long waits for service
David T | Expérience généraleCompany, managers, staff, products and service excellents! I have no words to say how grateful I am with everything they do!
fabio d | Premières impressionsGreat staff,
Kelly N | Premières impressionsGood service
Sylvia I | Premières impressionsworse experience ever. they never answer the phone, they *forget* to tell you that you'll pay an all month for 4 days, and they force you to pay, cause if you don't they won't unlock your storage.
Olivier G | Expérience généraleExcept ,why did you not notify us that the roof was being repaired? There was black stuff all over everything . If I had known I would of put extra covers on the contents. Otherwise excellent!!
Dona n | Expérience généraleTrès bon service
audrey m | Premières impressionsManager was helpful
Elisha L | Premières impressionsTrès bon service propre
johanne l | Premières impressionsCrazy time of the year, some delay but well compensated. Excellent service, but phone line takes too long to answer.
claudia f | Premières impressionsAgent was extremely helpful and courteous
David T | Expérience généraleI rented a tow dolly for a one way move to Daertmouth. Because it was one week before the July 1st weekend, I was charged almost double for this dolly. I think that is very sad to gouge ppl just becau
jamie c | Expérience généraleCustomer service workers were extremely helpful and friendly to ensure everything was complete satisfactorily!
Sharan A | Premières impressionsVery courteous and friendly
Andrew K | Expérience généraleStaff, Martin, Francesca, Jeremy, and Co are very professional and efficient. Martin helped me with my U-box and take care of my needs. They really satisfied the needs of customers in timely manners.
VICTORIA K | Premières impressionsplace was spotless and very easy access. would highly recommned this location
mary t | Expérience généraleVery good !
philippe m | Expérience généraleIt is impossible to get you on the phone and you do not respond to emails. Until you make yourselves available to your customers I cannot recommend your services.
ALAN N | Expérience généraleEasy process. Clean unit. The staff member was friendly. They have very convenient hours.
Valerie N | Premières impressionsthe service person was excellent, but your computer system seems to be outdated...
SERGE C | Premières impressionsI went into this U haul several times. Every time I went in, there was nobody there to serve me. The past 3 times I've been there, I had to wait more than 15 minutes before I saw any employees.
jamie c | Premières impressionsfirst time using this service - very convenient
Sylvain B | Premières impressionsGreat and helpful staff!
Marie j | Expérience généraleLa seule chose négative c'est la comptabilité.... la perte de chèques . L'administration est un peu mêlé
9257 8 | Expérience généraleGreat service and great facilities! Moving date has changed though to June 15th. Thank you very much! Caroline
caroline l | Premières impressionsall went very good,and the lockers are very well done,and clean.
JEAN M | Premières impressionsVery professional and very happy to have use their services.
Paul C | Expérience généraleI've stored and now have used the Ubox twice. I'm extremely satisfied with Uhaul. From price to service and time frame. Excellent!!!
Sarkis K | Expérience généraleGreat service from the gentleman who handled my request yesterday afternoon. Efficient, helpful and pleasant.
Henry S | Premières impressionsThe place is clean and bright and safe. You bring your vehicle inside and unload or load. So far very happy with service and location.
Donna M | Premières impressionsFrancesca was very knowlagable professional and with a smile. Merci.
Shimon F | Premières impressionsGreat place
Robert B | Expérience généraleMerci!
michel p | Expérience généralewell maintained. Front desk people were wonderful
SUZY D | Expérience généraleSo happy I found you guys! Thank you for the excellent service ☀️
gloria l | Premières impressionsThe staff were pleasance and the services okay. However, I would prefer that all the charges/fees are laid bare before the client before he/she start business with you.
adeola a | Premières impressionsvery satisfied customer !!! Will use your services again !!!
jonathan a | Premières impressionsThe staff and services were friendly but not helpful. Words cannot express the frustration. I had so many issues with paying and even received mail incorrectly. Will not use this service again.
Psegga J | Expérience généraleGreat job!
Gustavo B | Expérience généraleThe gentleman checking us in was exceptionally helpful and funny.
Steve M | Premières impressionss/o
La S | Expérience généraletanks to the team
ANTOINE R | Expérience générale很棒
Ye X | Expérience généralereally convenient
denis b | Expérience généraleperfect.
sallemine M | Réservationwas really pleased with the whole experience: rental of storage space and truck rental
FRANCE H | Expérience généraleExcellent service on delivering the Ubox. Very appreciative of the staff to speak English to us. Merci encore.
Jane P | Expérience généraleThe rating I've given is for the u-Box I rented. I didn't use a storage facility.
Michael G | Expérience généraleGood RV storage
Veronique L | Expérience généraleVery helpful, if i ever need to store anything else i will be back. .. I definitely recommend Uhaul so simple when you have to move your things and everything is all in one location
lilian d | Expérience généraleEvery staff member that I got to deal with was always very helpful and friendly. It was easy to access the Ubox and it was always ready upon my arrival. Big thank you to Alexandra, Chris & Sabrina!
SAMANTHA C | Expérience généraleThe Gentleman that helped us could not do enough, and we were more than pleased.
Dona n | RéservationThe most helpful team out of all Uhaul locations I've been too, and including the call centre.
Katherine B | Expérience généraleEmployé tres poli . endroit tres propre. tres satisfaite
Micheline L | RéservationAmazing staff!!! Hard workers Pleasant, helpful,friendly,informative...more than I've experienced at any other Uhaul facility Keep up the excellent work guys!!
Shelli R | Expérience généraleExcellent
simon c | Expérience généraleHassle free moving :)
Amrita k | Expérience généraleTour survey could have been in french
Serge J | Expérience généraleJ ai était servie par un employé que sont bon est jo ou Joseph il est très polies et courtois est très serviable un services à l’an clientel excellent je lui donne 10/10 pour sont excellent service
JAMES L | Expérience généraleI found the customer service quite mediocre especially when it came to the delivery and pick-up of the U-Box containers. The U-Haul employee was not very communicative.
Clara L | Expérience généraleI was very happy with the service i will recommend you to everyone i know looking for storage . Thank.
cynthia j | Expérience généraleBien
loubina m | Expérience généraleStaff respectful and helpful. Took the time to answer all my questions patiently. Help me carry a purchase to my car because I had a baby in my arms. Overall happy.
Maroussia B | RéservationOvercharged ~ $340 by mistake but it's ok sometimes errors do happen, but the effort needed to correct it is ridiculous. After ~10 long phone calls Uhual still hasn't provided any solution at all.
Ran L | Expérience généraleIn the high moving season (June, July), when the stuff was very busy, Telephone call, and waiting, could take 10 + minutes.
Istvan B | Expérience généraleImpossible to get a hold of someone with regards to problems.
Thi D | Expérience généraleJ'ai bien aimer le service en générale pour le service reçu la seul choses qui ma surpris c'est qu'il ma pas bien informée pour le moi gratuit au sujet de storage mais pour le reste ça merci
simon b | RéservationVery pleasant experience, very well organized and maintained. I appreciated the friendly service. The only thing I would recommend is perhaps more employees at the front desk.
Marie L | Expérience généraleLack of communication I had to call several time to ensure Ubox delivery Back to Montreal, my Ubox was delivered 3 days after the expected date Did not receive any compensation so far
Julien L | Expérience généraleTrès bien
Patrice G | Expérience généraleI arranged pick up of my Uboxes on Jul 21 but when I arrived with my movers my boxes were nowhere to be found and we were told by staff "not my department" - no follow up by the manager. Unacceptable.
Toby W | Expérience généraleXxx
Abdolkhalil B | Expérience généraleI'll do business with them again. Thanks
JP M | Expérience généraleOk
roberto m | Expérience généraleIt was the worst experience that I ever made in my life. I will never do any business with Uhaul anymore.
jude c | Expérience généraleJ'aimerais vraiment être contacté par une personne qui s'occupe des plaintes. Nous avons vraiment eu une mauvaise expérience. 514 258 8400
Johanie G | Expérience généraleJ'ai loué des U-Box donc je ne peux commenté sur l'entrepôt, je n'y suis pas allée. Mais le service de location et la livraison était convenable.
Anne P | Expérience généraleI felt VERY disappointed about U-haul box service. I booked my box in March and my contract says: "We will contact you to schedule the most convenient time for delivery". U-haul never gave me a call.
Gissela M | Expérience généraleEverything was clean and organized and the staff was extremely helpful. Merci.
Braden H | Expérience généraleVery happy with my first experience.
amir z | Expérience généraleMauvais suivi client: prélèvement abusif de 250$ malgré le dossier clos pour le storage 103 uhaul Lachine (Mariette Raina). J'attends toujours que quelqu'un donne suite à ma requête.
mariette r | Expérience généraleThe wait times on the phones are extremely excessive. The staff are excellent but the minimal staff on site can not be outside, in the storage facility, face to face and the phone simultaneously.
nancy c | Expérience générale1
VINCENT B | Expérience généraleGreat facility
Daniel L | Expérience générale