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ALEXANDER MCustomer Reviews for U-Haul Moving & Storage at Good Hope Rd
Testimonials From Recent Customers
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I booked online and didn't realize I accidentally booked two small units on the inside. The front agent was so helpful and she corrected my mistake and got me in a unit I actually needed! I was very greatful for her help!
jeniffer v | Déménagement en ligneEveryone was very helpful and nice!
DeSheta MThe customer service person at the desk does not do a good job in making a person feel comfortable. She was very short and impersonal
Lee E | Expérience généraleThey would not help unchain the car on the trailer and wouldn't unhook our trailer from the truck. Said it wasn't their job. Very rude
DAROL CWe made a last-minute decision to rent a U-Haul to move some furniture and walked in to the U-Haul without a reservation set up online. The young lady who helped us was very efficient and friendly and made the process so easy for us!
RICHARD HOffered a month free but I never received it. Hours were inconvenient to get a hold of the office as I had to work during those hours. Original unit given was broken and had issues, the office did move the unit but it caused us to not get the discounted price. When tried to call couldn't get through and never received callbacks.
Roxanne W | Expérience généraleAll was good, however I would have a tongue jack for the trailer as it was heavy lifting to get it to my hitch.
SCOTT PThe check engine light was on . The gas tank was empty.the mirror could not be adjusted.
FREDERICK WNice
MAJOR M | Premières impressionsA worker went above and beyond for me at the location on 60th and good hope!!
TIFFANY R | Premières impressionsNeed more people working, wait is too long.
DEREK KYou do everything well. Thank you. Sincerely, Jeff
Jeffrey SDespite the system being down when we arrived the service person was able to get us the trailer we reserved. Drop off was quick and easy.
STEVEN SThe staff was very helpful and very nice and respectful I appreciate the service I received
Luwanna F | Premières impressionsThere is nothing to improve. The courtesy and prompt service I received was excellent.
DENNIS AMake sure your equipment is at the location you expected it to be.
RICHARD LI arrived at the time I had scheduled, and it seemed like the store was understaffed. Also, the system was slow and hard for the agent to use. I ended up having to have my purchase split across two orders and I never received a paper copy of my receipts. Since I returned the rope I purchased, I was delayed when I returned the trailer because I didn't have a copy of the receipt. To be clear, I am a satisfied customer, and the local staff was great, but my experience was definitely not trouble free.
JOHN RTook to much of my money
MICHAEL WI would prefer to opt out of the pads/blankets. I didn't want them or need them or use them. I had to keep track of them and store them for 8 months. I'm sure many people would choose them as an option. The key is "as an option." Betsy and Pam the delivery and pickup drivers were both super pleasant, knowledgeable, professional, and helpful!!!
Doug AEveryone at your store was professional, however Kendra was outstanding she went out of her way to make sure that I was satisfied. She definitely deserves a 10 in every category. I will definitely return and refer people to your store .
Glenda O | Expérience généraleU-Haul Moving & Storage at Good Hope Road did a fabulous job with our rental trailer. The trailer itself was clean and sturdy, and easy to tow. Service for pickup and drop-off was friendly, helpful, and efficient, with very quick service. Way to Good Hope!
Jeffrey WThe guy working outside was super friendly and effective
ANDREW LNice staff
KENNETH B | Premières impressionsTrailer had flat. Swapped another trailer. No one around when i returned it
ANGEL OGreat customer service and they get you in and out.
ALICIA WI ws charged for gasoline that wasn't originally in the truck at then end of my trip
DAMION WThe tires on the truck were bad and the brakes need to be repaired.
LATOSHA PThis was a good locaton and well run. The on line order process was easy. The pick up was great! All of my supplies were set aside for me. The gas level was a little over estimated. They had a free lock for me, but unfortunately did not fit, so I had to buy one. The inside windsheild was very dirty and I had to wash it myself at a gas station. The Vehicle ran as expected, but several Service messages came on screen. I learned when I brought it back that there was a button that I could have pushed that shut off towing. But I'm not sure that was the issue. Returning the truck was easy, however, they were very busy and only had one person at the front desk and so I had to wait about 20 minutes. They did refund me for supplies not used along with my receipt. Overall the process was above average.
DANIEL JThe store was clean and open on time as I was the first one in on this day and the customer service was great, he greeted me with a smile and handle my order with patience and care. I received my order and when I returned, I was met by another associate who was a gentleman only problem was he was smoking those stank cigars or cigarettes and all that stank smoke was blowing in my face otherwise I would have given an excellent rating.
MARCHELE LCheck the equipment to make sure everything is working prior to renting the equipment (ex.all tail lights on trailers are working)
Daniel KNothing you have a stellar team.
DELLA EVery helpful, friendly
CLIFFORD MEverything about dealing with Uhaul is horrifying.
Richard KOverall customer service was very nice 😊
DANIEL BThe online check-in process was time consuming and cumbersome. I ultimately wasn't able to complete my check-in before I went to the counter. The driver seat in my truck was badly damaged and uncomfortable. The low tire light was on as well when I rented the truck.
Thomas TWhen I got into the truck, the back tire was 40 psi under. When I went back in to find someone, there was no one in the store and I had to wait about 10 more minutes to rectify the situation.
CACY MThere was a problem with my reservation (which I made on Monday, 3/10) when I arrived. It was no longer on the app, and the person at the desk told me that it had been canceled because someone with a similar name had had a truck out for over a month. Why was my account mixed up with this? I have been a regular customer for years!
JAMIN HFriendly, professional service.
Eric SGas was not at a half a tank, but when you bring it back, it has to be on a half a tank…… Very poor customer service would not recommend this location.
CANDRA WKeep up the great service
TONY WI had an excellent experience.
Glenda O | Premières impressionsOVER CHANGED, POOR CUSTOMER SERVICE, ETC. I would not recommend this company to anyone. Horrible experience.
ONTRELL VYour Good
ROBERT PRep did not test electrical hookup on trailer. Did not put harness attachment inside my vehicle. Trailer latch very difficult to open. Old trailer.
CORNELIA JTheir was a little confusing point at the start of the rental with checking out the Vechicle and when I returned i put more gas in the truck than what was in it from the beginning. I didn't appreciate being made to feel like I was lying or being untruthful. The staff was a little slow with digging Vechicles out from the snow.
ERIC PAlthough try to do a pickup without needing to go inside through the app it did not work and I had to go in. Staff was courteous
DOROTHY HThere was no direction on where to drop off the trailer. I asked at the "drop-off" area for trucks and got a very gruff answer "not here - go in the back" and someone will meet you there. I went back there but there was no indication of where I was supposed to put it. Finally a guy did come out but was completely unfriendly as there was basically no communication at all, he just grunted and pointed as I backed it in, then essentially walked away without even saying thanks or goodbye. OK so this should seem normal I guess but I didn't really feel like a valued customer.
Paul SBetter customer service. The equipment should already be in the vehicle especially if the person has a reservation. Have the vehicle close to entrance so the person renting doesn't have far to go to get in.
BEVERLY AWish I would have known I can abandon my unit learn by talking to another Uhaul work at a different location. Nice service over all. Thanks
Shandell S | Expérience généraleWost customer service experience. U haul app is trash. Took 3 hrs just for me to get in a fucking truck. .fuckkkkk you!!!!!
HORAINE DNothing at all the crew was absolutely amazing
ANTUANE WSpeak to the customer instead of walking past him and making him ask about checking in the truck. I wouldn't say the location was "inviting", as your question asks.
MARK AThe vehicle, truck, was old and outdated. It should be inspected and Retired.
EARL WDid not register the return. Received multiple calls/messages from u-haul trying to find trailer.
CATHERINE Bthe woman at the sales desk was very nice and helpful to boot! and the gentleman who i turned the vehicle in with was kind enough to let me know how much id save if i gased it back up before turn in and even allowed me to go do that quick without penalty. thank the both of you!!!
PAUL KThe lady at front desk was very helpful and with a big smile on her face, I will definitely go back to her if I ever need another storage
MIREYA H | Premières impressionsAssist with helping. Not comfortable textng.texting. Should be able to help in store. Not sure how to do this.
BARBARA RStaff was great. No complaints.
KORYN DStaffers lack customers relation. Period. Too poor
OLATUNDE AEveryone was helpful and professional.
regina b | Expérience généraleThank you Uhall happy new year
xx t | Expérience généraleEverything went very well. We ended up needing two units but you guys took good care of us, and I appreciate the professionalism and concern for any issue we had.
regina b | Premières impressionsI was very pleased.
DEBRA N | Expérience généraleGood and informative
Percival E | Expérience généraleEveryone was nice and helpfull.
SHERI C | Expérience généraleA lot of my stuff was damaged in my unit. I had insurance for my unit and they made it seems as if I was lying about my items. I had to throw away a lot of my stuff from family pictures (of my chidren as babies and pics of my "DECEASED"brothers and my dad) I CAN NOT get the pictures back!, clothing, beds, bathroom items, and a stove and a TV! I've sent pictures after pictures and videos I'm hurt but what mostly hurt me are my family pictures #MYMEMORIES! Your insurance company that you guys uses took advantage of my situation and did what they wanted and wouldn't even listen to me! I'm the one that lost out on my items!!
Joy T | Expérience généraleSafe well-maintained that made me feel secure about my storage
Barnaby W | Expérience généraleI wish I could access the storage 24 7 to make best of my situation
BOBBY B | Premières impressionsGreat service I love this place
David M | Premières impressionsThe woman that got me set up was very helpful with my phone. I'm learning how to use my phone for business. Thanks again
LUCINDA A | Premières impressionsThe team at this location were, friendly, courteous, and helpful. A+ Customer Service
Demetrius P | Expérience généraleCustomer Service (lady) was extremely unprofessional and rude
LIONEL S | Expérience généraleUpon renting the storage unit, the representative told me that the rental included a lock. I specifically told the representative that I had my own Uhaul lock. Upon reviewing the receipt once I got home, I discovered that I had been charged $9,95 for the lock. You should not mislead your customers into purchasing your locks.
TIONNA G | Premières impressionsThank you Ms Kendra Ross your the best you really knows your job very well again Thank you so much love ❤️ 😍 💖
JANENE D | Expérience généraleThe manager on 60th good hope rd is very unprofessional I will not be back and will not recommend I’m sure you get poor reports on her often
Lorie L | Expérience généraleMy customer service agent gave professionalism and empty to my situation. Also, so much patience with me and walk,explained everything to me for my understanding. My experience was the best.
Samia J | Premières impressionsPaid for 24 hours access card would not work call number for store manager never got an answer or return call had to take my second haul some where else cause I could not get in the storage it was 10 pm central standard time pm.
Connie L | Premières impressionsCharging me $17 for gas replace when I drove the rental only up the street and back for under two hours one trip there and one trip back is crazy I will be reporting those charges.i do not recommend this place the customer service is poor as well. One lady was helping me then a friend with a child came in and she pushed me over to the next person so she could've have a conversation that's ridiculous honestly.
sinquasha E | Premières impressionsI couldn't believe the amount of mouse dropping in my unit when I checked out. Other than that, I have no other issues.
CHRISTYNE L | Expérience généraleI really like the space
DAPHINE L | Premières impressionsStaff was polite but didn’t explain anything to me.
Brandie D | Déménagement en ligneI don't like that I don't have 24/7 access to my belongings. I tried moving some stuff in after 10pm and couldn't because of the time restriction. I even tried calling and I was forced to store the rest of my belongings back at my old place
Carlos S | Déménagement en ligneThank you for keeping me things secure
FREDIA W | Expérience généraleI am overall pleased with the professionalism of the staff, faculty and storage unit.
ALICIA P | Expérience généraleMerci
joyce h | Expérience généraleThe staff was very helpful
David A | Premières impressionsLove.you thank you
MAGGIE P | Premières impressionsThe staff members I've encountered is very friendly. The manager and assistant manager were helpful and friendly.
Bridgette M | Expérience généraleI had a very difficult time trying to locate my storage unit. I reserved a large truck and that was fine. However the unit was very inconvenient to access and to exit. I asked one of the workers if he would drive the truck back around to the front and he said no he can't. I had to call my son to come to the uhaul place and he backed the truck out for me. That's how inconvenient exiting my storage unit is. Extremely frustrating very poor experience and service.
Charlene S | Déménagement en ligneJust thankful I was able to receive my things and it not get auctioned off
Veronica Q | Expérience généraleYour staff was all good help thank you
LEWIS C | Premières impressionsCommunication is poor no one can answer questions when asked
Jasmine W | Expérience généraleGREAT CUSTOMER SERVICE
Catherine R | Premières impressionsThe young lady who worked at location on 60th and Goodhope on Sunday by herself was sick. 1/6/2023 and gave the best consumer service to every individual I seen walk in the door. WOW IS UHAUL BLESSED TO HAVE EMPLOYEES LIKE HER. STAY AMAZING AND HELPFUL!! HOLLEYHOOD
DAWON H | Premières impressionsThe employees were very friendly and always able to answer a question or request-the facility and unit were easy to access and met our needs!
Nicole H | Expérience généraleMy storage was infested with roaches
Erica M | Expérience généraleThe person at the service desk was very efficient and deserve a huge bonus or raise. The person was working two registers.
Mary M | Déménagement en ligneThe U-Haul Storage Facility is conveniently located and the variety of storage options suited our needs quite nicely.
Rick Q | Premières impressionsThey kept giving me a call every single day concerning a storage unit that I did not have I told them we closed out the unit back in back in June. And I still received calls I even stayed on hold for 30 minutes why the young lady ruined and checked
Desiree H | Expérience généraleOnly thing I didn't like was every time I came , my card didn't work . Other wise great experience.
Sherala W | Expérience généraleI was asked did I need 24 hour access I said", yes. Arrived after hours with a truck full of furniture and could not access my storage unit. Was told they could extend my truck rental for me at a cost to me and would have to park the truck full of furniture out on the street overnight. So unfair
Ukeea B | Premières impressionsYou guys are awesome
RANDY H | Premières impressionsThey have one of the best man yours overall in the City of Milwaukee. Check my record. I have used other ones but 16th and good old past the best manager.
APRIL B | Expérience généraleUhaul did a great job 👏 I will come back if I need a uhaul thanks 😊 🙏 you for the help
Lewis C | Expérience généraleEveryone at the facility made my experience and transactions extremely easy and quick. I I rented storage and a van. Check in and check out both were super easy and quick. The staff is excellent. I interacted with three different people and all were very friendly and helpful. I have storage at another facility but this one is much better. Very well maintained. I highly recommend this location for all of their services. Outstanding A+ Thank you for making my move much easier.
DAWN B | Premières impressionsI had to get a U-Haul in the storage at two different U-Hauls and the lock doesn't work on the U-Haul so I can't lock the truck up.
shevella b | Premières impressionsJust want to thank the u haul staff for keeping my belongings safe and I will use you guys again when needed.
YOLANDA M | Expérience généraleIt was clean, well kept and no signs of bugs or rodents.
SHEREE W | Expérience généraleNever had any problems.
Paula B | Expérience généraleStaff is rude on the phone I have rented from uhaul Lon several occasions but never in Milwaukee this was the worst experience ever
vicki h | Expérience généraleClean and well maintained. Very difficult to get people on the phone. Other U-Haul locations are answered within 2-3 rings. This one I always a wait, but yesterday I called from outside the building, 5 minute wait, I went in, no one on the phone…
Joe B | Premières impressionsPlease let the staff know that I appreciate everything they did to make my transition smooth. Planning a weddings and moving was not easy. Keep up the good work team.
Vanessa S | Expérience généraleI moved out of my storage unit last week after renting it for nearly 10 years. Overall, my experience had been positive up to that point. But I had 3 negative experiences this week that have led me to never use this facility again or recommend it to others: 1) When all of my belongings were removed, I saw that the floor was covered with mouse droppings. I now fear that the rugs, clothing and linens that I stored there are contaminated and cannot be used. 2) When I moved out of my unit last Sunday, the office was closed. So I planned to stop by in the next few days to cancel my lease. On Monday morning, I got an e-mail stating that my credit card would be charged for another month on June 12. I went to the office at 11:00 a.m. to cancel before the autopayment went through. Both the person on duty and the manager told me it was too late because the charge had already gone through. I needed to notify them the day before the payment. Since it has been 10 years since I rented the locker, I had no knowledge of this. I asked if they could make an exception since I have paid on time every month for 10 years and they said no. IS THIS HOW YOU TREAT YOUR LOYAL CUSTOMERS? 3) The storage building wreaked of marijuana smoke.
JILL G | Expérience généraleI had a great experience with Uhaul. The staff were very helpful , thanks Uhaul
DELORISE H | Premières impressionsI've appreciated the level of service received at the Uhaul location on good hope. Mgr Patrice Henry does an great job.
JOAQUINA W | Premières impressionsMy furniture got wet inside the storage meanwhile I had insurance and will be contacting the store soon
Rochelle C | Expérience généraleNa
daryl s | Premières impressionsI was very pleased, so pleased my son needs a storage that I am going to use you guys again.
ruby a | Expérience généraleThis place is well managed! Clean and employees always willing to help. Merci.
RAMON J | Expérience généraleRude employees and they were never around
joe s | Premières impressionsThe staff was very helpful I was able to change the schedule date of rental without any issues . I will definitely be using U-Haul again
Mark A | Premières impressionsBest Uhaul place in town! Storage is always clean, employees are always helpful and rates are fair. I'll be back if ever in need of storage. Merci
STAR W | Expérience généraleI love this services that this company provide and will be using and referring them to others.So thanks for your services.
JANENE D | Premières impressionsThe Lady that helped me was super helpful all around
Carey M | Premières impressionsOverall experience was great. Very satisfied with overall service. Will be using U-Haul in the future.
Linda N | Expérience généraleStaff is knowledgeable and very helpful. I highly recommend this location!
Patricia A | Premières impressionsCheck in wait times
Michael H | Déménagement en ligneVery rude woman who assisted the front very disgusting nasty attitude has poor customer service you should start considering on finding an individual who has better customer service than her. The other staff was more helpful than her rude nasty self of a human . She don't know how to do her job at all so salute to the other employees especially to a younger gentleman who helped me as should .
angel m | Expérience généraleOnly one problem doors were frozen shut but that's beyond anyone's control. They were excellent with working with us getting our stuff out storage. They were good.
tamara e | Expérience généraleGood customer service. Very helpful!
Delores O | Premières impressionsGreat place!
kirk w | Expérience généraleManagement was horrible and always over charged..horrible store I’ll never will come back
lance l | Expérience généraleVery friendly and helpful staff. Clean environment and well lit storage area. I was very pleased.
Tora W | Premières impressionsThank you when I needed help you all were there ok again thanks
robert n | Expérience généraleEverything was fine except when my son in law moved all my items out. I was recovering from surgery so he called me and had me on speaker we were advised that all I had to do was call the store and advise them Everything was out. It took 3 phone calls and even then someone called to advise me that my payment was due. Everything was moved out on Thursday Oct.27th During one call I was told they were entering a note and were calling the Goodhope location to have someone take a look and confirm the move out. I could have been charged for the lack of communication after we were advised on what steps to take. Overall it was a pleasant experience.
BRENDA O | Expérience généraleOverall good
VALARIE A | Premières impressionsThank you for your services.
DELETHIA V | Expérience généraleThere were many issues withy storage. There are times when they were trying to take money when I was supposed to have a free month. I have asked the staff multiple times if they can assist me closing down my locker on October 12th but yet it took them 5 days before they officially closed it down on October 17th. This is the worst storage company I have worked with and I will not be returning.
CARINA M | Expérience généraleThe staff was very friendly and helpful among each other and customers.
lukicia d | Premières impressionsNa
HEATHER R | Expérience généraleWish storage for outside at least 24 hours
VELORIES G | Premières impressionsI was told that the unit would be big enough for my belongings and it was not I had to get another unit for the rest of my things. I feel like I was told this to get more money from me that's why I got another unit some where else.
Marcy C | Expérience généraleI had a box truck reserved and when I got there they gave me a van! The rep said that is what was in the system but my end showed the reserved box truck. Rep informed me that he couldn't switch or correct it because no trucks were available! It took several trips when I could've just made one trip had I gotten the truck I reserved.
ebony b | Expérience généraleShould have got a free month but didn’t get it… and had to get a extra small unit after wanting a big one but didn’t find out till I got there… just sad need more workers as well
angie s | Premières impressionsWouldn’t rent from this place EVER AGAIN HORRIBLE SERVICE ALSO
DEAIRE J | Expérience généraleWorker had a nasty attitude and was very unprofessional.
CANDACE K | Expérience généraleThe communication between the phone reps and your office staff is way off. The phone reps misguided me so when I went in the office, I was told by the office staff that I was told wrong information.
TINA W | Premières impressionsI've used this facility for the past 3 or 4 yrs never had a problem. The staff was always friendly and helpful if I need storage space again i would definitely use u- haul again. Thank you for your service Penny Warren.
Penny W | Expérience généraleStill have yet to receive a call or compensation for my unit and furniture being covered with mice droppings!
darryl s | Expérience généraleWe need a short term space for vehicle and you fit the bill perfectly. Merci.
Jeanne C | Expérience généraleNeeded to get in storage for a ladder and couldn't I was late paying for unit and your facility had put a lock on that they could not open because it was frozen. There should always be on acetylene torch around for that issue. My kids mother received a letter that I was late with my payment a week and half after I paid it and then another week and a half later I get the same letter. Not good people don't get notifications out early enough. I guess this is a reoccurring problem because when I went to pay I told her I never got a notice and she waive the late fee…been there twice and they still didn't change the name to the correct name. Didn't affect me I dropped the ballI was just thinking about others. Could lead to serious altercations. Fix ASAP! Thank you.
andre C | Premières impressionsStaff there were horrible with nasty attitudes each and everyone at ANYTIME I would call and/or go to the unit in person VERY UNPROFESSIONAL!
Alexis W | Expérience généraleThe only reason I am getting four stars instead of five is that the free month of storage that is supposed to come with a rental of a truck never seems to work out. I have had that experience four times in the past year and have never received a free months rent on the storage.
John B | Déménagement en ligneGreat compassionate people
MICHAEL P | Expérience généraleVery nice helpful hard working people had good listening skill
Darlene A | Premières impressionsFast, thorough, clean and friendly
Terri T | Premières impressionsThey were Courtesy , patient and respectful of me as a person.
CHARLES M | Expérience généraleIt's a great place to put it things..it's great!!
Fred M | Expérience généraleAm good 👍
DARRON P | Expérience généraleWhen i first got the unit i was greeted by a dead mouse. Found evidence of mice being in unit.
Donte H | Expérience généraleMy move out date was the 15th I received a call saying that my truck had to be moved by the 15th so I left the facility before the 15th
Markus E | Expérience généraleThe staff were excellent
Juanita S | Premières impressionsKEEP UP THE GOOD WORK GOD BLESS!
Denise G | Premières impressionsWho ever the manager is , their doing a great job. The staff was kind an helpful. So thank them. Also let's all stay SAFE.
Debbie H | Expérience généraleStorage was broken into and the door was broken and even though i reported it to the office they madde no effort to fix right away..i had to secure the unit myself until days later
Patrick G | Expérience généraleThe staff was very nice and very helpful I will recommend uhaul any day I will use it in the future thank you for some best service and very friendly thank you once again.
Tammy v | Premières impressionsThe stuff was not professional everytime I went in there. When I check out of my storage unit it took over a week. They kept say they would check me out but never did until 5 days later and they kept calling me saying I was late for rent even though I was suppose to be check out.
SYDNEY R | Expérience généraleThe facility messed up when it came to parking my vehicle. They had me parked in a reserved spot. Asking me to move the vehicle I said I couldn't unless it was towed and I am not paying another tow to move it to a different spot. The employee told me to park the car there and that is what I did. Now there are asking me how long til I move out the parking spot when I just moved in the parking spot a few days ago.
adrea c | Premières impressionsIt took forever to check in. I stood at the counter for at least 15 minutes before I could get keys to the storage unit. The storage unit rented to me was too small for the 26 foot U-Haul truck that I also rented from U-Haul. There was trash everywhere. John David checked us in this morning though and he was awesome and very efficient. The outside guys were great. Inside staff not so much.
Makela M | Premières impressionsExtremely kind and most helpful.
SHARON E | Premières impressionsEmployees were very helpful
ANTHONY S | Expérience généraleRoaches all over the storage. The main door is never locked even after hours
Brianna D | Expérience généraleThey have rodents heavily and wouldn't repay the damage to my furniture.
vernon m | Expérience généraleThank you, I would recommend this storage site to all my family and friends.
Dennis B | Expérience généraleI would definitely use this facility again.
Kokina S | Expérience généraleI'd give this location 5 stars but some of the Staff was lazy and not helpful. majority were great!Manager was excellent. But one woman was awful... she slept on counter, didn't want tobanswer anyone's question. she should have gone home. awful awful...
Lamonte C | Expérience généraleI moved my items from this storage unit over a year ago and paid fees owed then as the final payment. Two months later they claim I wasn't moved out but I was because they told me something was there but I know it wasn't and the last time I was there I told them I was moving then and they said fine just take the lock with me which I did after clearing out.... This was over a year ago and yet they keeping saying I owe money for a unit I am not occupying. My mother told them I had nothing in the unit and I have told them this as well. So no I have nothing good to say.
Deja W | Expérience généraleFor the most part the experience was okay. My issues were not consistent enough to give a "No" response to some of the above questions even though if there was a rating scale of 1 - 5, this location would be in the middle or lower. There was some kind of water leak into the indoor unit that I had that soaked the lower stacked boxes. The boxes then collapsed under the weight of the boxes on top and some thing got crushed. Clothing ended up having mold in them. All of the boxes on the floor were stuck to the floor and things that were wood had water damage. Dealing with the staff was a crap shoot. In person I've never had a problem. Especially in leaving the facility for the last time. That gentleman was VERY helpful. Any conversation over the phone was met with hostility. When a mistake, that was not mine was made, I was met with a nasty attitude.
DERRYL N | Expérience généraleThis business was very professional,the manager Patrice Henry waiting on me and this lady was so helpful and very respectful, kind and professional! U-haul Company truly have a good person. Please keep her around to operate this wonderful storage Business.
jerry l | Premières impressionsProvide great customer service
Delando M | Premières impressionsI don't like the fact that you're told that you a given a month free when the free month is totaled into the first months rent it's no way a 5by10 should cost me 100 and then you're made to buy one of uhauls locks it's a ridiculously high price it's a rip off the second month is not free I paid for it in the first months rent And the lick was 10
MELODY H | Premières impressionsThe move out process was frustrating and the staff did not follow up with me or finalize my request in a timely manner. Was told I was past due on payment and being charged a late fee, even tho I'd requested to move out weeks prior.
Emily W | Expérience généraleI've used U-Haul before more than once.
Commited C | Premières impressionsUhaul reassure me that my first month of rent was free,it was not. The inconveniences of having to pay storage unit I had just payed$780. To rent the truck and 200 dollar for tolls and gas. I really didn't appreciate the false advertising.
TALEJAH W | Premières impressionsGood customer service, and I love the first month free deal, as well as your military discount! The facility was also very clean, and the storage space is clean and spacious.
Maya E | Premières impressionsInformation was entered in electronically. Seem to take a little longer than I wanted. A lot of information was needed like a second phone number, and a second person to call. Took to long, and began to become annoying.
Darryl J | Premières impressionsI checked out of the unit early, I received an automated charge when I called to find why I was told to ignore the text for a resolution.
Patricia T | Expérience généraleVery unprofessional experience with this uhaul location. Will never do business with this store EVER. The GM with the short blonde hair is so rude and nasty has a very nasty attitude. Never again
Jhotonne N | Premières impressionsDon't know the ladies name but whomever worked on 7-8-20.The 3 women that worked at the front counter to the 3 men there, were all helpful and nice. Thanks
Jarell B | Premières impressionsMajority of the household and personal items I had in storage for safe keeping , I had to trash away due to extreme amounts of rodent feces and damage caused by it. Aside from it I felt hassled a month ago I received a call from an agent who was very rude and augmentative. Out of that it event I was prompted to end my contract with U-Haul. Thanks for the storage. I will definitely try somewhere else next time.
Dailin P | Expérience généraleThe manager is always very friendly and professional. I have rented storage units and trucks and always giving great service from her and the crew.
VALERIE H | Expérience généraleEverything was excellent but l did have mouse dropping in my unit. I did not see a mouse nor did l find a mouse in any of my belongings but that was the only disappointing situation.
SANDRA L | Expérience généraleJust want to thank the employee who call me to let me know that I had my lock on backward. It save me from getting it cut off and having to purchase another one.
lynn p | Expérience généraleI have always used you for storage or for the moving truck and you guys rock fast and friendly staff
Shelly G | Expérience généraleI'm not sure if my storage room was checked out properly
Jennifer W | Expérience généralei think after a person close out a unit it should be checked while the person is there
Mahalia M | Expérience généraleThe lady that registered me didn't tell how to work the entry key card. She just said you have to swipe in and out not knowing there were two key pads. I had to stand and wait to ask someone to help
lynn p | Premières impressionsThe general manager is very rude and unprofessional. Every time I came in to make a payment she gave me a hard time and she set my card to autopay without my permission. I had to call corporate on her
Christina H | Expérience généraleI wanted to rent a van or pick up truck to move my boxes they told me that i couldn't use a vesa debit card it had to be a credit . Isn't that what we all suppose to use when renting at these places.
Erick H | Expérience généraleI didn’t like that the bathrooms outside storage was not clean smells like urine the staff was rude and adding late fees to customers accounts that they felt was rude to them can just walk n break in
Keyyonna C | Expérience généraleExcellent service provided by manager and staff.
Gregory N | Premières impressionsFacility was slightly understaffed but the young lady did an EXCELLENT job of multi tasking!
Deangelo T | Premières impressionsMoving in I had a woman run up and tell me not to store stuff there b/c rats had eaten her belongings. Trash was in my unit (a McDonalds cup and paper) when I 1st went in. Very helpful staff however
William C | Expérience généraleHappy with my experience.
Patricia O | Premières impressionsHad to wait in line for about 30 min to be waited on just need more help with checking in and out other then that it ok and it took them hour to answer my call on phone need help bad
Vivian H | Expérience généralemy need for temporary storage was very good.
morris a | Expérience généraleGreat U-Haul.
Judy S | Expérience généraleService was fine. Counter person was overwhelmed with in-person customers and constant phone calls. She handled it as best she could but really needed back-up help at the counter.
William C | Premières impressionsNo comment
KISA S | Expérience généraleContinue to receive billing statements after being told that there was no bill and everything was resolved.
Martha G | Premières impressionsExcellent, it was a great experience and the employee was a enjoyable one to receive the storage unit.
morris a | Premières impressionsThanks for your service
thomas G | Expérience généraleThey continued to charge me for a rental even after I informed them countless times to cancel.
Martha G | Expérience généraleNeed better Customer Service Reps. The first day I went into UHaul to check on my truck the Rep was GREAT. When I called to check on my storage unit, I was given a hard time.Charged to much money.
Judy S | Premières impressionsThank you for your service.
Denise W | Expérience généraleI have a problem. Several attempts have been made to have the manager contact me. The girl in the office said she would have the manager call me, the main office sent a message to the manager to call
cathy b | Expérience généraleI rented from uhaul for over a year and when situations accord when I couldn't pay on time I still had to pay a large late fee it didn't matter that most of the time. I will never rent from uhaul agai
Sakota T | Expérience généraleThanks to all the staff as well as the establishment.
Edward P | Expérience généraleOverall good experience will return if I need it in the future
Tia K | Expérience généraleGood place for storage
Michael b | Expérience générale.
Karyn G | Expérience généraleGood job
samuel f | Premières impressionsOk
Tielisha h | Premières impressionsPatrice & crew has poor customer service. Employees stay on their phones. Employees has no name tags. Pat,did not return/refund my money for the storage unit.Will no longer do any business with UHaul.
sharon J | Expérience généraleI was very happy with all services.
Jones W | Expérience généraleThe staff was courteous and professional and efficient. They were friendly and made me feel important.
Dorothy N | Expérience généralethe manager was so mean and not help full at all
neville k | Premières impressionsThe facility was convenient and well maintained.
Glenda M | Expérience généraleI think the manager there on good hope has an terrible attitude. I will not storage anything at the one on good hope agin Appleton location better.
trina b | Expérience généraleI feel that this company robbed me in fees and I will never, ever recommend it to anyone. The manager was never available when I'd call & she would never return my calls. UHAUL IS THE WORST...
Esther B | Expérience généraleU haul offers the advantage of on premises staff , but they can be difficult to reach directly . A policy on call back time would help We need to set up document storage in 5 states Can we?.
Jill W | Expérience généraleNancy Hansen has home above and beyond to help us with a program to store legal files. Law firms have sustantial stira
jill w | Premières impressionsSherita (sp?) Long was amazing!My move weekend was long & chaotic.I had to make many last minute changes & decisions.Ms. Long was patient, kind, & professional.She assisted me in every way possible
bethanie g | Premières impressionsIt was nice during business with your company and I would use your company again if needed, and also would recommend to family and friends. Thank again,
bertha t | Expérience généraleEverything was good with the truck I had no problems with the truck so I gave you all the excellent rating
willie b | Expérience généraleThe climate of the store seemed very hostil. Both customers and staff. A lock was put on my unit. I inquired about the keys and the young lady knew nothing. Costing me time and money, movers & truck.
Aleina H | Expérience généraleI will definitely use your services again. Thanks
SANDRA F | Expérience généraleS.O.
Christiana B | RéservationRat dropping we're all over My things...i had to shake everything before bringing it home.
shana d | Expérience généraleMice dropping’s everywhere and chewed through my items 👎🏾👎🏾👎🏾
Kendall S | Expérience généraleNice location and customer service is great
melissa c | Expérience généraleThe.clerk/cashier was obviously distracted by her long eyelashes and lengthy nails. She spoke so low, I had to keep asking her to repeat. She assumed I knew the process for renting.
Feryl W | RéservationIt's been about a year and I just got all my stuff out the unit to find that everything has been chewed on and covered with rat feces and urine more than half of my property is damaged im pist!!
johnna c | Expérience généraleThe Manager could be nicer and more welcoming.
Shaquanne W | Expérience généraleMy lock is not easy to put on you have to jiggle and play with it every time I use it.
shana d | RéservationGiving us first month storage free with the rental of your trucks was so convenient and it help so much because of the situation we were in. I recommend to anybody!! Thank you...
christopher l | Expérience généraleAll my furniture was ruin due to rats/mouse being inside the container with my belongings. Horrible!!!
Starshawn G | Expérience généraleThank you!.The storage unit was a big help to me for the length of time needed..Again thank you for allowing me to use ur services.. Yours Truly, Serina Winstead
Serina W | Expérience généraleMice droppings were found in my storage area and also some of my items when I unpacked at home. Still have not received a call back from the manager from this location.
Misty J | Expérience généraleI have all good things to say about my experience. I will definitely rent again if need be.
nicole b | Expérience généraleDidn't go into the storage facility but the process of dropping off a UBox was great! Very easy delivery and friendly service.
LISA S | Expérience généraleI enjoyed using your storage facility. I would use it again when needed.
John B | Expérience générale