In my opinion, everything was
Brandon LCustomer Reviews for U-Haul Moving & Storage at Town Center
Testimonials From Recent Customers
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Love you guys
DOMINIC FThis was the worst experience I've ever had. First time using uhaul and this will also be my last. My original reservation was for 6/15 Sunday 9PM. I called twice to confirm my reservation prior to pick up time. I had everything set up for my move that evening and all utilities would be shut off for 6/16 Monday. When I got to the location to self check out, I ended up needing to call customer service because they had no trucks available for me to use that evening even though I had called twice to confirm my reservation. I wasted my time, gas, and this created a ripple effect with my entire move because I scheduled for all utilies to be off that next day with plans to move to night before. I had to cancel my utilities being shut off and wait until the next day to grab the rest of my belongings and because of that it's increased my mileage usage for the truck I rented out. Many more things happened with this place but I am never renting from this company again in my life.
ALLISON MI have always used this uhaul on Virginia beach blvd. I trust them and would recommend them to anybody and everyone.
Donna F | Expérience généraleNothing your sales was very nice and friendly helping to find the correct tilt.
GIOVANI PLot attendants handling return inspections need to be more professional. Horrible attitude!!
MAUVEN VFire custom service workers that answer the 1-800 number
TONY HClean truck and ready for one-way move of 1 bedroom apartment from Virginia to NYC. Have used this location before and always satisfied with service.
THOMAS KIt was just very busy and the one man we dealt with could not tell us the height of a 20 ft truck. I googled it in front of him and got the 11 ft answer. Other than that everyone was vreat
Alan LThe volume of customers at this Virginia Beach location is VERY busy! The folks who are working there are literally in two places at the same time and always do it with a smile on their face. I am usually in there about every month for a trailer or tow dolly. I think that they could use a little extra help with more employees. Overall they are doing a fantastic job and the equipment is always in good shape and availability.
Stephan Hthe only thing I can think of is maybe offer a foot rub
JOHN BThe unit delivered to me was not only the wrong box-it was already filled with someone else's belongings. This mistake caused a major delay in my moving process, disrupted my coordination with movers, and raised significant concerns about security and handling procedures. How could a full U-Box be mistaken for an empty one? More importantly, how is it acceptable that I was given access to a container clearly belonging to someone else?
Donggwan KNo issues with receiving the truck.
MICHAEL SCustomer service was great and very informative.
MARIO AComputers were down but the manager was in charge and made it happen.
GERALD HGlad i was able to be with them for the time i was. Greatly appreciated!
anthony r | Expérience généraleVery professional. They get you in and out as quickly as possible from checking out the truck to checking in the truck you purchase. Very informative and detailed. Provide great customer service with help with your needs from beginning till end. I highly will return for any of my future moving and I highly recommend as a choice to all those future movers as well.
IASHA WThe facility was dirty and smelly. My unit was clean.
Gary A | Expérience généraleFirst truck was not running correctly. Agent switched us to another truck that ran well.
Charles TNothing everyone was helpful and friendly.
Cathy OInstructions on the app for returning the vehicle did not match the process at this location. When I went inside and said I was there to return a truck, I was given incomplete/ unclear instructions. I felt the personnel at this location were very curt.
KATHLEEN TMy scheduled drop off location did not have room for the trailer when I arrived 10 minutes before they closed. They sent me to another location three miles away and when I got there they were closed. So I had to take the time to check in the drop off online myself from my car.
JEFFREY ETodo bien
CHRISTHIAN Cit cost too much for one way
RICKY NAlways nice folks, my preferred location
TAYLOR PEvery time I try and use the mobile app. I have problems checking my return. Each time I've had to call in talk to someone. It usually takes me 30 minutes to a hour to get checked in. I had to call in to get a refund when I was told I would not be charged for another day.
ADRIANE SThis U-Haul was so professional and helpful with everything I needed. I felt secure leaving my stuff here especially when it was long periods of time
Christabel F | Expérience généraleBetter signs directing you to the drop-off location would be welcome.
BRENT SHorrible experience not happy with u haul at all especially being charged a whole day plus for 2 and hour’s extra I will never use u haul again
MATTHEW SWhen we took the trailer back to the apartment to load up and opened the inside, it was very dirty inside. I didn't want to drive back to get it taken care of, but should've looked at it before I left the U-Haul site. We didn't have the ability to clean it out where we were loading up my daughter's stuff so we had to put her stuff in a very dirty trailer.
MARK MJerrell and his co worker were awesome! Pleasant to deal with and detailed. He patiently helped me resolve a situation where another renter hit my uhaul truck and took off. He did while handling a full store of people. Him and his co-worker, sorry I forgot her name, make a good team.
WILLIAM JWe were redirected to this site after the place we were scheduled to drop off our truck (140 South Plaza Trail, Norfolk VA) turned us away because they said they were full. It was close to closing when we arrived at the first location, and we were worried we would not make it to the second location before closing. I'm confused why the UHAUL in PA scheduled us to drop off at a location that was full? Even if it became full the day of drop-off why didn't anyone notify us of the change? That would have been helpful. The staff at the VA Beach Blvd. location were very understanding and pleasant when we told them we were redirected as they were not expecting us.
LISA HThey all are upfront n willing to help
angel s | Premières impressionsAsk customers for feedback and don't just wait for clients to leave feedback. The concept is to be proactive and ask them whenever you get an opportunity, send us comments of how well we are doing. I feel your company is already on top of this. Kudos to all your staff and your have a lot of patience in showing customer how to snapshot on their cell phones. (sml) Marine Veteran James
James WHire more staff. Service was very slow. They were short handed
CONSTANCE EThe customer rep was polite, helpful and very professional!
Cynthia WYoung guy checking vehicles in had an attitude and was disrespectful
JAMES MThe truck was disgsuting, dirty, and awful. You could feel the grime on the seats when you sat. The roof had cigarette burns and the glass covering the speedometer was busted open. They gave us a truck that had ZERO gas in it. The customer service sucked, the girl at the front desk was holding the keys in her hand and coughed into her hand and got an attitude when asked to clean it. It smelled awful in there, poor hygiene by all the staff. Not to mention when we returned the U-Haul there was HUMAN FECES and TOILET PAPER on the ground right in front of the front door! Never again!
MIKAEL PEmployees were super friendly and helpful, talked me through the entire process, everything was clear and efficient. Only negative is really the parking lot and that's not really their fault that it's tight. But everything else, the important stuff, was spot on.
SAMANTHA SPlease improve maintenance on vehicles. The truck that i rented had trash in the back. Truck needed an alignment. I was all over the road tiring to steer it. This is the second truck I've rented like that. Customer service was good.
CONSTANCE EAll the people do is sit behind the desk, you have to do all the work checking in on your phone, they don’t even bring your vehicle around like they use to you have to go find it, returning it was a cluster as well, no one to direct where to return it, where to park etc pitiful customer service!
WAYNE CExcellent service à la clientèle
ANGELA DNothing, everything was fantastic. The employee even found me a drop off location that was a substantial cost savings.
TYLER HI ran a U-Haul from the Virginia Beach location a couple days ago. I had a really nice blanket that I had forgot in back of the van so when I went there, the lady was nice enough to go in the warehouse and retrieve it. Thank you so much for not throwing it away
JOANN WGood experience
DAVID LDrop off area was congested and no info left where to park when drop off area was filled. Not a huge issue but was frustrating when tired after a day of moving.
Stephen HCheck keys at the time of rental to ensure padlock key is given to customer
THOMAS EEveryone was nice even working in the snow.
ALEXUS HApp was a little hard to navigate for after hours return. Other than great experience.
JOEL OThe GM was wonderful, courteous and patient. I'm new to area and I felt very reassured and safe doing business with her and her team.
Kristine P | Premières impressionsI came In short notice with no reservation and I was able to get the U-Haul rental that I needed and then when the previous stores that I had at another facility was already full I was able to in no time get a storage unit with you all very convenient very helpful no worries direct access to the unit easy access even with me moving by myself as a single mom very very very convenient will definitely make this my go-to storage place for U-Haul rentals and storage! Staff was very helpful explain things explain the contract made everything very smooth very smooth transition!
NATIKKA A | Premières impressionsAwesome experience as usual. Patient and accommodating staff. Friendly and helpful. Great prices and promotions.
Dianne R | Premières impressionsOne employee had excellent customer service. 5 7 black gentlemen slight build hat. Others were incompetent snarky and rude.
Brett L | Expérience généraleU-haul in general nickle and dimes you and hits you with hidden fees and policies. The local representatives here were continually rude and unhelpful on site and over the phone. Calling the corporate customer service number was the same experience - rude, unhelpful representatives who have no idea what they're talking about. the amount of money u-haul charges for a small storage unit like I had, is ridiculous - and if you're going to pay something like that, you better come through on your word and in your customer service. But U-Haul didn't - the entire time I used their service. Absolutely dreaded having to deal with them and i'm relieved not to have to deal with y'all anymore.
Sean O | Expérience généraleMerci
EDNA M | Expérience généraleI could not use the doors or elevator on the days I really needed and the building is not climate controlled no air at all its cooler outside than in the building don't rent here ever
SAKEITHA M | Expérience généraleI recently closed out a storage until. do to the fact that the unit was over whelmed with rat feces. The rats decided to nest in the unit. which from what I see is a problem with that facility. and when closing out the unit and speaking with the general manager I wanted to ask about the overcharge on the account. GM immediately came back with a intense unprofessional manner. which caused me to come back with same kind of attitude. refusing to close out the account, help me with an overcharge on account. did not even try to resolve the situation by making it worse. and also asked to at least look over the comments that I had spoken to customer service about the situation. refuse to even look over those comments. storage unit was originally set up for my mother who has dementia and other illnesses can not do this herself. I am also on the account as a contact. The storage unit was on automatic payment on our bank account. I completely cleaned out the unit. went to return the access card to finish closing out the account. GM simply refused to do anything without my ill mother being there. account also on automatic payment, charged late fee? GM refusing to look at notes from customer service, customer service could not understand why we were charged late fee. when asking again about account we were requested to leave without reason and refusing to close out using offensive language.
shirley d | Expérience généraleThe staff were so very kind, extremely helpful.
Carol S | Expérience généraleThe staff was very nice and helpful especially the general manager. However the weight to get my U-Pack pod could be challenging as I would call to reserve it but can never get through directly and would leave a message with the general line but it never got transmitted. When I would want the pods it would be and wait as long as an hour sometimes and the office was short-staffed. They need to have at least three employees at each desk and one out side to assist. This would avoid long Waits
FRAN S | Expérience généraleThe general manager was an amazing help in accommodating what I needed after I personally rented the wrong type of unit and worked in a timely fashion.
Nina S | Déménagement en ligneWould like to have had a trash can available to throw away extra empty boxes and trash.
Robert J | Expérience généraleVery helpful and friendly
EDNA M | Premières impressionsWhen I rented the storage space for contactless move in the app and the map made it difficult to find the alarm keypad to put my code in. Then when I got to mu unit. Some else's belongings where already in there. When I called the same day a trouble ticket was put in and was told the issue will be looked into the next day. Called the office and spoke with conner and he provided his email and said that he will look into the storage unit. Called again the same day and spoke to a victoria, I belive. And she informed me that conner left for the day and didn't inform anybody. I was still charged for the unit when I couldn't even use the unit. And when I tried to get the issue resolved no one cared to assist or help me. I submitted the pictures 3 separate times as proof and provided a video during the checkout process. This was a horrible experience and uhual has not supported their end of the contract as all.
Chyanne S | Déménagement en ligneThey totally made me feel like everything is going to be okay no complications super simple easy very accommodating thank you
Joleen S | Premières impressionsJust wish they had been opened a bit long over the weekends. This is when facility use is busiest. However, the team at Town Center went over and above to accommodate us getting there late, due to traffic.
Julie F | Premières impressionsHorrible experience. Waited over an hour to get access to storage unit. Reserved a 10x10 but only had a 10x5 - had to cram all belongings into a unit that was too small. Ended up having to take several items to a different storage location. Plan to move my items out of here ASAP. Would NEVER recommend to anyone - facility is dirty, staff is VERY slow, system was not working properly. Did not have size I reserved. Just a terrible experience all the way around.
Becky C | Premières impressionsVery professional and cost effective. I really appreciate it.
JUSTIN R | Premières impressionsKatlyn the manager helped me get my storage unit and she was so pleasant to work with. Will definitely recommend this location.
Troyslen D | Premières impressionsCould use a trash can in the storage unit building.
Daniel H | Expérience généraleThe door that access the bldg kept locking upon entering while moving items to second floor storage. Constantly had to reenter code; this made the move inconvenient. While holding a couch someone had to reenter the code.
Raquel F | Déménagement en ligneThe lady that waited on me was so patient, thoughtful, considerate. I was stressed out & she went beyond normal customer service to make the whole experience a pleasure. It turned what could have been the stressful job of relocating from a nightmare to an enjoyable event.
Carol S | Premières impressionsCouple issues I noticed. There are handful of units where I could see doors tampered or forcefully broken into on the non lock side. I found it very confusing and concerning. Keeping my fingers crossed and hoping that my unit is safe. Facility is good and clean with handful of trolleys to help you move things. Staff is friendly and helpful.
Nitin G | Premières impressionsManager was very nice and helpful.
Daniel H | Déménagement en ligneManager was horrible. Horrible customer services. Needs new management and staff.
Airika D | Expérience généraleThe staff were extra helpful by answering questions and conveniently changing my reservations to accommodate our needs. Sending a special thank you to your team for going above and beyond to help during a very stressful time in my life.
candice g | Premières impressionsWas a pleasure
Dakota S | Expérience généraleThe asst manager at check out was very helpful and got me thru the refund of pre-payment amount easily.
Victoria G | Expérience généraleWonderful experience
Elmer S | Expérience généraleThe double entry procedure was a pain. The manager took the time to thoroughly explain the origin and reason why!
Stanley W | Premières impressionsThis was my very first storage unit and everything was just like I left it. Everybody was very friendly and helpful when you came in. Thanks for all your help
diane s | Expérience généraleThe storage unit was filled with mouse feces everywhere gross
Samantha Z | Expérience généraleRoaches. So many roaches. Oh my God. I had to throw away over half of what we stored in there for fear of eggs that'll become a problem in our next home. This was not even close to worth the money. The roaches seemed to have free rein of the place too, coming and going into other storage units. Oh yeah and the hours of access could be better.
Jacob K | Expérience généraleI am being charged for a unit I no longer have and closed my account prior to the next billing cycle.
Laurie N | Premières impressionsKatlyn was absolutely no help and RUDE!
gerald f | Expérience généraleI had difficulty when dropping the truck it was Sunday around 6:30pm, try to do the app several times and wasn't sure if it went through. I call next day and I have send a dispute because one day more was charged.
Rossana S | Premières impressionsThe absolute most incredible service from uhaul that I've ever had thanks to the GM, Katlyn! 10/10 for customer care and overall guest experience.
ANTHONY S | Premières impressionsBlooming Dales Flower shop was not the ideal uhaul location in any means. The hours of 10-4 and it's location didn't provide adequate time or closeness for me to pack out my storage unit into the trailer for my move. They don't have any typical supplies like hitches, they referred me down the road to Tractor Supply. When I went to pickup the trailer, there was a massive dog with extremely long thick hair that walked up and started sniffing me. Afterwards he laid on the foot of another customer. When he asked for his foot back, the florist told him to give the dog a treat out of the box on the counter. A customer should not have to be exposed to animals let alone feed them snacks so they can leave the facility. The lady "inspected" the uhaul, but didn't check the running lights and one was out, as well as it was tightened down to the hitch. Overall, I would never recommend this location for business of any sort!!!!!
Steven P | Expérience généraleStaff was so helpful and kind.
Roxanne V | Expérience généraleChristopher was the best always willing to help! The only thing my rent was due on 10/5 I moved out on 5 days later and lost the whole month rent. Which does not seem fair. I know company policy.
Patricia C | Expérience généraleKaitlyn was amazing and courteous. She helped me through a difficult move and was able to accommodate all my needs. I highly recommend this place to anyone needing to store or move items.
Ramses C | Expérience généraleRats poop everywhere recent and no lights in unit at 169$ a month ?
benjamin s | Premières impressionsMaybe I was not doing it correctly. But when accessing the storage after office hours, the automatic sliding door at the entrance of the storage building was not responsive. This made it really inconvenient for us to swiftly move in and out of the building and load things into our storage unit. I also did not realize that I needed to check in and out of the building upon arrival and departure. When I visited the unit earlier in the day, after signing up, I did not check out. But when I came back that evening to begin moving in my items, it took me a moment to figure things out as I ended up checking out and back in, multiple times, trying to get the doors to unlock. Once I figured that out, I realized the sliding door was not responsive and had to keep swiping my card each time the other doors closed and I had to get back in. It would have been helpful if all of this had been explained when I signed up for the unit, in the office. I didn't realize the middle box had to be used before I could use the other boxes to get into the building and must have swiped my access card a million times.
patrice c | Premières impressionsIf the sliding door is only available during certain hours, a sign should be installed on the door to communicate this to tenants. It was very discouraging to show up with a full truck only to discover that the only available access door did not have a ramp to allow the carts to be used to move items into the building.
Troy J | Déménagement en ligneThe representative was very friendly and professional.
IRIS R | Premières impressionsStaff was excellent, but the access times for the large doors is based on the office hours, so moving in/out early or late is inconvenient since only the access door is open.
Jeff H | Premières impressionsWish they had an elevator to help move the heavy thing to the 2nd floor. Other then that every thing was great!!
Quishma S | Premières impressionsChristopher was wonderful as accommodating spaces for my need he went above and beyond for me. He brought us bottles of water when we were unloading the truck it was 100 outside. His personality was great. You have a fantastic employee there and recommend him for a raise! Ty again for the pleasant experience.
Patricia C | Déménagement en ligneOverall great storage, a little bit pricey maybe $5-10 less would seem more reasonable for the small unit. The elevator has a pungent smell of pee which it appears to be the only way up so you are forced to suffer the smell to get anything to your storage.
Christian S | Déménagement en ligneThe salesman Christopher went above and beyond for me. He made the transition very smooth. I had to rent another unit and Christopher was quick on finding me another. It was an extremely hot day and he brought us some bottles of water. You have a wonderful and valuable employee there. He deserves Kudos! I can't say enough about his work ethic and his dedication to your company. Pleasant and thoughtful employee. Give him a raise!
Patricia C | Déménagement en ligneThe manager in Virginia Beach was amazing she dealt with a short staff and a busy place with style and grace! U-Haul should give her a raise! Kelsey was her name
Holly M | Premières impressionsThe woman Katlyn who helped me was a joy to work with and made the experience such a pleasure
Dakota S | Premières impressionsMy unit didn't come with a lock despite being told I'd have one. Sliding doors were broken and it made loading the unit a pain.
Jacob K | Déménagement en ligneThe employees were great. Facility was convenient and space was sufficient for the items that I had.
VERNONKRANNA B | Expérience généraleMerci
Michael F | Expérience généraleRat infested
Rasheda G | Expérience généralePeople and manager Melvin were excellent. It was the experience with my furniture in the storage and he can't control that
DELVINAANJANETT B | Expérience généraleAlways had to go to the office cause cards never go threw and the price for a smal locker is crazy, under 100$ after a couple months raised to 117$ sorry this place isn’t that great for that price.
joseph s | Expérience généraleChris Willis has great customer service I appreciate him and he makes you want to continue to do business with the company.
Lakeisha L | Expérience généraleVery convenient, made my life alot easier. Merci.
Kris R | Expérience généraleThank you very much, you helped out someone who needed it, not me, well me too, but she and I could not have done it without your excellent service!
Brady Z | Premières impressionsWell I didn't get the storage until I reserved in the first floor, the unit was too small I asked for a 10 X 10 and there were none available. I made the smaller unit work but not what I was asking for.
Johnathan S | Premières impressionsJannie and her staff are the best. They were very helpful and extremely helpful. Will go back when I need to store anything again. Thanks Jannie for all your help.
Jacqulin G | Expérience généraleOverall, storing my belongings was fine. BUT my storage rent was due in the 2nd of each month. Sept 2 I paid for the month. On Sept 16, we were able to move out of storage, expecting to get some sort of refund since we only used two weeks of the month. I went in the office and was told nope, we don't do partial refunds. So I said ok and went and put my lock back on my door, then made another trip out there Sept 29 to remove it. Just seems to be unfair to the people who may have needed that space, that sat empty for two weeks. And unfair to me to have to feel spiteful. I will never use Uhaul storage again, there's plenty of other places with a sense of customer service!!
Raymond M | Expérience généraleAaron and Caitlyn were awesome. Caitlyn was particularly helpful and exceeded with rental truck, storage locks, storage unit needs. Merci.
al w | Premières impressionsThey were very helpful, great experience!!
Laura T | Premières impressionsNever received a receipt
ROCHELLE D | Premières impressionsThe storage unit staff, especially Christine, the facility manager we're terrific! Frankly, these were the only Uhaul employees who honored their promises. Everyone else, from our (wrong and too small - even with the trailer we still left things behind in Austin and will have to return for them and start the moving process all over again!) truck pick-up in Kyle, all the other storage places in Norfolk area who called us a day after we picked up a two week rental asking us what time we'd be in Norfolk that day to drop off the truck and put stuff in storage, and your movers who broke things and showed up two hours late after pressuring us to meet two hours early and intimated us. We ended up unpacking the trailer ourselves while we waited and still had to pay the entire amount. We've called several times and someone is supposed to get back to us but never does. The moving company won't give us a refund even though we called and told them about the intimidation we felt and requested different movers. We will NEVER use uhaul again and we'll be warning our 5000 friends on FB, yelp and anywhere else we can find to complain unless we hear from someone and get some sort of refund.
Anton p | Premières impressionsMe and my vetrian was put threw ringers over few medical dippers and things we kept stored in there . Pitchers of are 25 years . They had no care in the world we had COVID 2 x . Lost are truck due to jiffty lube in Norfolk VA . Fried are engine. And I needed medical att. Out of area had no way to get are few things or the cages to his bird that was life friend.....nothing of value they new it ...had nurve to call my dieing mother phone more then 1 x after my father told them stop!!!!!
LINDA C | Expérience généraleEverything from reserving online to getting the unit went extremely smooth. Was refreshing to get from A to Z completing a process with absolutely no issues.
WAYNEWILLIAM M | Premières impressionsI wasn't renting not a entire month and I experience a female pregnant roach and a few ants . I understand you may not be able to help what's around .but they should spray and maintain on regular. I wasn't able to take some items .I was upset,I'm glad I have insurance
Courtney N | Expérience généraleRented a unit here for 4 years and never had any issues. Customer service was hit and miss but when moving out the service was outstanding, and the employee was friendly and helpful. As of lately the sliding glass door to the storage unit building has been left open on more than one occasion requiring no card access to be used to gain access to the building.
Jon F | Expérience généraleJennie was wonderful. She helped me out. I will recommend this u haul. Placez
Jose R | Expérience généraleProfessional courteous sale associates. I was very satisfied with the service.
Angelo B | Premières impressionsStaff was friendly and efficient.
William G | Premières impressionsEveryone was super helpful and very understanding. Recommend this to anyone.
Watza L | Expérience généraleOther than the price increaseS, everything was nice.
joseph p | Expérience généraleFriendly and courteous company
raymond c | Premières impressionsJanie the manager and her staff were great- highly recommend
marian b | Premières impressionsWas charged for storage when I was supposed to receive my first month free
Javonn C | Premières impressionsOn the move out day we had excellent help as we did not know how to ratchet the Uhaul straps. The person who helped us did an excellent job showing us and helping us.
Robert T | Expérience généralePeople in Norfolk could have done better
chris h | Premières impressionsThanks for the no hassle services and conveniences
John J | Premières impressionsAlthough Move-In day was fine (no issues), we have subsequently been back 2 times to retrieve items. Both times the elevator has been broken and when you have a 2nd floor unit this is inconvenient. Also, we now cannot get our BBQ out for the Fourth Of July and we have an appliance to retrieve (Freezer) after our move-in. Both items cannot be carried downstairs. It has been told to us that the repairman is scheduled for "Sometime next week".
Robert T | Premières impressionsHad to pay an extra $15 a month to be able to use the unit during the hours I wasn't working. Lost the keys to my lock. The girl at the desk said they can't help. Had to cut the lock off. Second floor and the elevator didn't even work.
Kaitlyn C | Expérience généraleThe elevator in the storage area didn't work. But the rep was very helpful to accommodate me by bringing a cart up the stairs!
Lilly S | Premières impressionsI had a wonderful experience with the facility, very convenient location and CLEAN!!!!! The gut that assisted me was very kind and knowledgeable.
Edwina U | Expérience généraleThe folks at Town Center were great! Nobody likes to move, but these guys made our experience smooth and seamless…
RICK S | Expérience généraleExcellent service à la clientèle
Leon W | Expérience généraleIf I'm ever in need of a storage unit again I'll definitely choose your facility. Every encounter from the day of check in to the day of check out was seemless. You guys have done an excellent job in picking the best staff. They are all funny, engaging and helpful. I'm sorry I can't remember names but last 2 interactions stand out the most. The first lady (she has a nose ring) was so kind and sweet helping me after I lost my key card. The second lady (I believe she had teal highlights) who helped me get my truck checked me and another guy out at the same time, can you say skills and efficiency, she was also kind and hilarious. I'm sorry in you helpfulness you got left with the 2nd coffee option. #EXCELLENTMOVINGDAY If I'm ever in need of a storage unit again I'll definitely choose your facility and I'll always recommend.
Samone E | Expérience généraleThe storage unit was sealed. Took 45 min in line to speak with person at desk. He didn't know why the hnit had a green plastic seal on the latch. He said he would have to see it, but he had other customers to take care of. My movers broke the seal to enter the locker. The roll up door started falling off the roller. Very dangerous! Another 30 min wait to get another storage locker…the "last one available"…and it had a padlock on it. Back to find someone to remove the padlock. Wound up paying movers an extra $250 for overtime due to storage unit problems and waiting at counter for help. Other storage unit is $15 more, also. Really not happy.
LINDA L | Déménagement en ligneThe billing was somewhat confusing and the reminders did not always come through resulting in late fees. Overall, the storage unit was good.
HEATHER W | Expérience généraleMaybe an extra broom and dustbin and trash can for the storage area not just for truck rental area?
JOHN B | Expérience généraleVery helpful
jewell f | Premières impressionsgreat service
Patricia F | Expérience généraleThe two gentlemen working were extremely helpful getting me set up with a last minute storage unit late on a Saturday night. Much appreciated.
Michael K | Premières impressionsThe staff and Jannie, the manager, were accommodating with arrangements, honest, hard working, and helpful with all my needs and questions while needing storage, a truck, and a place to park a trailer in my transition of moving after I sold my home. Thank you all so much!
Sedina D | Expérience généralenice an friendly
frank m | Premières impressionsawesome! fast and friendly. way to go.
kayla f | Premières impressionsBest place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great service
Jacqulin G | Premières impressionsVery pleasant staff
debbie g | Expérience généraleShawna was fabulous!!
LORI S | Premières impressionsHome boy and home girl hooked me up with a great experience overall!
JOHN W | Premières impressionsEverything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.
Andrew W | Premières impressionsStaffing employees was very kind and professional I would come back again if necessary.
raylla m | Expérience généraleAll of your staff was helpful and friendly. Even though storage units are at a premium I was able to get what I needed because the staff made the extra effort.
LORI S | Premières impressionsThe employees were helpful when I needed help…. Very polite.. That's a plus for me customer service is #1…. But I think it should be a discount to loyal customers to keep us customers coming back
Lolita F | Expérience généraleGreat place with helpful staff.
Johnathon R | Expérience généraleNever had any issues
Tiffany P | Expérience généraleYou guys were very helpful and convenient and you were there when i needed you
Alicia G | Expérience généraleYour people made a difficult time of moving less stressful and were very helpful.
Harriet C | Premières impressionsGreat place, very helpful staff.
Jonathan R | Expérience généraleThe staff and facility manager were very generous and wonderful! Great customer service and they allowed me to temporarily store my belongings in the truck for a few days due to my apartment not ready to move in yet so it was a bit of a delay which is still is but the Uhaul staff was very considerate enough to allow me to hold their moving truck while i was waiting for my apartment to be done. Thank you so much guys i really appreciate your hospitality and kindness.
John L | Premières impressionsPromised 10x10 space upon return from nyc, rec’d small 5x5x8 - didn’t work out so well for what I brought back in huge U-haul truck
Robert b | Expérience généraleVery helpful and friendly staff. They made everything very easy
Daniel K | Premières impressionsLove the staff attitude
Rhonda C | Expérience généraleThe staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would've helped this first-time storage user, after a long drive/move. Merci
Leslie J | Premières impressionsEverything went well. I was well pleased. I have not received a receipt. Not sure how you send out your receipts showing any payments.
gladys f | Premières impressionsAfter several attempts at trying to enter the building ...they had to redo my contract again beachside they gave my unit I just rented away to someone else....when I final entered the unit the first thing I noticed was the huge rat trap as I looked around I noticed lots of rat feces and urine all over the unit so I decided to take my business somewhere that doesn’t have an obvious rodent problem not to mention clean.
Alfred K | Expérience généraleThe staff was friendly, the place was clean, everything was fine. I had one problem and unfortunately it's a big one! My things were not there that long, a couple months and my sectional was covered in mold along with a couple of sealed bins with clothes in them. I had to throw all that out so I lost some money.
ALYSSA P | Expérience généraleOffice closes too early at 7pm in the summer time....need to extend hours to 8 or 9pm. People move more during summer.
CHERYL G | Expérience généraleI paid for a climate control unit and it was always hot never cool. Should have just paid for outdoor storage because the temperature was hotter inside then outside.
Tamara H | Expérience généraleMoved out of the unit in 28 days and received an email chraging me for the next month and $15 late charge. I was told as long as im out the ynit in 30 days, i wouldnt be charge for next month.
Justina B | Expérience généraleStaff was friendly and very efficient
Alberta N | Premières impressionsEverything was easy and simple getting set up. Moving is always challenging.
Shawn J | Premières impressionsI’d adjust the elevator doors to remain open another minute or two.
mallory v | Expérience généraleNails in the parking lot where people parked. The new manager is rude without provocation. There were mouse traps IN our unit when we rented it and found droppings upon move out two months later. Staff made many mistakes and argued about everything.
Alesha L | Expérience généraleEmployees need to be on the same page when customers are bringing equipment back or checking out of the storage units. Communicate so customers don't have to bothered uncessarily and stressed out thinking they owe for something they are no longer using or in possession of.
IRIS R | Expérience généraleThe only thing I'd love to see changed is the amount of time the elevator lacks in door open time. Having to rush through was frustrating. Everything else was great!
Danna T | Premières impressionsU-Haul rep was courteous and extremely helpful.
Michael H | Déménagement en ligneCheck out was easy. Storage unit was always clean and secure.
Michael M | Expérience généraleNo hassle transfer of items into facility camping and personal equipment thanks a bunch
Michael F | Premières impressionsThey're con artists i has closed my unit in November and they said for an ongoing three months that I had owed them a copious amount of money, I'm sorry but I will tell everyone about this. They didn't even call to apologize for their mistake they just kept trying to press me for money
Brandon A | Expérience généraleThank you so much to wonderful staff! All staff members were courteous; knowledgeable about products....If I need another unit or truck, I will patronize this same location.
Sherry H | Expérience généraleVery clean
Courtney P | Expérience généraleUsing UHAUL was an excellent experience. The employees was kind and courteous.
raylla m | Premières impressions...
johnathan b | Expérience généraleGood experience
bill r | Expérience généraleat times, the service is slow, due to not enough workers but overall I was/am happy with Uhaul.
AUDRA J | Expérience généraleGreat overall
Anthony B | Premières impressionsVery helpful and courteous
Don C | Premières impressionsEasy access to my storage unit, employees where friendly and helpful
George C | Expérience généraleVery helpful. Very convenient having all rentap equipmenta and storage together. Job well done.
CLEVELAND L | Premières impressionsIt was very easy to rent a storage and uhaul. The manager and staff was very friendly and helpful.
Cynthia C | Expérience généraleAll three representatives were helpful and friendly. Many thanks!
Cheryl V | Expérience généraleLarry and Joe were always gracious and professional. I experienced problems with my third party billing and they helped me resolved it. These two are class acts and funny to boot!
Catina S | Expérience généraleCame into town after a 900 mile drive in a full 26' truck having reserved 2 large 1st floor rooms. The storage center did not hold the reservation. We ended up renting from Public Storage.
Jon D | Expérience généraleVery helpful staff.
bill r | Premières impressionsYour service was fantastic!!!
tysa a | Premières impressionsI will be contacting the office because you charged me twice for May. Just wonder why you didn't reverse it.
Theresa W | Expérience généraleThe staff were very descriptive on the storage facility, how it works, and where card access locations, storage location, and door controls were.
Erika W | Expérience généraleUhaul at Town Center in Virginia Beach have been wonderful and have gone the extra mile for me in all my crazy rentals. I can't thank them enough. They are the best; each and everyone of them!!
Kathleen N | Expérience généraleFriendly, safe, clean and secure.
KATHLEEN P | Expérience généraleI was really upset to find out there was a cockroach infestation and was not notified about it until I went to check on my belongings. this cost me a lot of lost in my belongings.
Monique W | Expérience généraleAs expected
robert b | Expérience généraleMelvin was incredibly helpful! Excellent and quick customer service.
Allyson K | Premières impressionsThay need a water fountine
HAROLD P | Expérience généraleThey where very resourceful, and honest about the services. They were professional when it came to troubleshooting and fixing problems. They also did scream team work as a staff. The Town Center store
Zola D | Premières impressionsWent as planned
robert b | Premières impressionsLarry was great! Thanks for the quick and easy experience!
RORY U | Expérience généraleVery helpful, friendly ,professional .
Sherry J | Premières impressionsWalt was very friendly and helpful.
RICHARD S | Expérience généraleAs long as you are straight forward you they will be the same...pay your rent. Be nice. They have nothing against you. It's a storage unit. Take care of their property and they will do the same for u
Brandon R | Expérience générale*
Monty M | Expérience généraleThank you for all of your help!
Lillian H | RéservationExcellent customer service
Donna P | RéservationGREAT!!! As always!
Madeline F | Expérience généraleStorage building has an ongoing order, no climate control, people discarding items in foyer of building is an eyesore. Long lines and wait time in office. Payment issues. Ongoing issues.
Joan m | Expérience généraleHorrible customer service and billing was screwed up. Also, it's weird that I'm just now getting a survey in September, when I moved in June. If I received this earlier, there would be more details
Marcus N | RéservationThe manager was very nasty about the storage fee. Everyone said you can access the storage 24/7 but the storage closed when U-Haul closes. We never received any accommodations or even an apology.
Nicholas R | Expérience généralereservation placed for truck & storage unit-appalled when I came into store and was required to provide all info as though never given then told unit not available due to overbooking-no recommendation
Stephanie S | RéservationVery nice and helpful stuff. The service was quick. I was in and out in a short period of time. Great service
Liando S | Réservationhours were frustrating & UHAUL couldn't help us when we lost key & we HAD to pay a locksmith & purchase a second $$$ lock. Locksmith recommended we use another company next time too. Nice employees
KATHRYN D | Expérience généraleThe staff went above and beyond in their helpfulness. Plan on using this facility for you PCS! One month of free locker rental is included with your one Way U-Haul rental. This is hugely convenient.
John R | Expérience généraleThank you guys for all support
REGINALD B | Expérience généraleThis uhaul place was amazing ! I had movers my husband wasn't there and the guys inside kept checking on me to make sure the movers were doing there job. Super clean I loved it!
ann'marie L | Expérience généralePhil and Joe were both polite and very helpful.
Christina W | Expérience généraleWe love the people at this uhaul. Joe has always been great to us.
Donna F | Expérience généraleThe staff members were thorough and attentive to the customer's needs. It would be my first choice for storage and rental equipment in the future.
robert v | Expérience généraleI had a very good experience at U-Haul. The facility suited my needs and the staff was helpful and friendly.
ELIZABETH Y | Expérience généraleThe employees are awesome and very helpful. The past five years have been effortless.
TUMICKA H | Expérience générale