Customer Reviews for U-Haul Moving & Storage Of Carlsbad

4 627 évaluations

6175 Paseo Del Norte   Carlsbad, CA 92011
(& Palomar Airpt Rd)

(760) 929-0425

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(760) 929-0425

6175 Paseo Del Norte
Carlsbad, CA 92011
(& Palomar Airpt Rd)

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

HARVEY D  |  Expérience générale 
Évaluation :
2

These was a period of time last year where the entry gate was not working for more than a few months. There were a few I came early in the morning when I should have had access and was unable to get in to pick up tools I needed for the day and ended up losing money and jobs on those days.

Alexander D  |  Expérience générale 
Évaluation :
1

Rented the largest possible unit including climate- highest price to secure my furnitures and belonging during fumigation at my place. Paid the moving compny - just to learn: how stupud can a storage be deaigned that tha hallway is so narrow thet there is NO access for a couch ! It was not possible to use the unit for what it is meant to be! not any assistance on that. employees not helpful, not motivated at all. no infirmation upfront about limitations on usage that may occur ! I do not recimmend that place! there are much better all around I'm sorry!

Jeanette F  |  Expérience générale 
Évaluation :
5

Sonya is an Amazing human being, and the Uhaul Company is lucky to have her!! Bree has also been extremely helpful, kind, and diligent at her job, and I am grateful for the help of both of these women!!!

Michelle L  |  Expérience générale 
Évaluation :
5

Team was very kind to me

Erin H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rebekah T  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel D  |  Expérience générale 
Évaluation :
4

No issues

Stanley S  |  Expérience générale 
Évaluation :
5

Super easy and fast process to rent a storage unit.

Carl P  |  Premières impressions 
Évaluation :
5

Always friendly, fast, and efficient! Thanks!

CRISTIAN R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN T  |  Expérience générale 
Évaluation :
5

I was so stressed from our move, however the manager calmed my nerves and helped with the extra storage unit I needed.

Kennon M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDY R  |  Expérience générale 
Évaluation :
5

Awesome general manager

ASHLEE W  |  Expérience générale 
Évaluation :
5

The staff is very friendly and helpful. Service was quick and easy. Place is clean and tidy.

JEANNETTE C  |  Premières impressions 
Évaluation :
5

service at pick up site in Carlsbad, CA excellent

JEFFREY M 
Évaluation :
5

Both women who helped me Friday and Sunday were awesome

SHILO W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa H  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shannon L  |  Expérience générale 
Évaluation :
5

The folks that run this facility are always helpful and friendly. It was great doing business with them over the years. Unfortunately the increase in rent was my motivation to move out.

Philip A  |  Expérience générale 
Évaluation :
5

After a 6 hour drive from Ventura to Carlsbad on a very busy holiday weekend I was greeted by Sonya at the Carlsbad location. She was friendly and welcoming and really knows her stuff. She went out of her way to accommodate me when it didn't benefit her location in anyway. Sonya is outstanding at figuring things out. She ended a very frustrating day with a smile and a solution for the return of the truck and storage. She assured me that everything would work out. And it did! Thank you Sonya you really made a difference!

Alya P 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susanne C  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Suzi E  |  Premières impressions 
Évaluation :
5

Super helpful and friendly staff! Thank you so much :-)

Heather C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARRY P  |  Expérience générale 
Évaluation :
5

Fabulous staff

Karen S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzi E  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lyle E  |  Expérience générale 
Évaluation :
5

Sonya very nice and helpful.

Judy O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis E  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW C 
Évaluation :
5

Night drop off box maybe. Professional and very patient.

LINDA C 
Évaluation :
5

One of the best kept storage facilities I've used. Staff are great, property is in great condition, wish they were all like this.

Brian S  |  Expérience générale 
Évaluation :
5

Good service at all

MURILO S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BOBBI T 
Évaluation :
5

Station manager was very knowledgeable & helpful. Helped me convert to the "right" equipment needed for my move. Helped explain my rental process and how to best load the vehicle I rented. She was very helpful and I appreciated her concern for my needs and insights regarding the entire moving process.

JAMES G 
Évaluation :
5

The representative at the site was extremely helpful and pleasant to work with. She was wonderful! Thanks, Paul

PAUL M 
Évaluation :
5

Sonya (hope I spelled correctly) was so kind and thoughtful. She is an attentive and helpful employee. I hope U-haul knows what they have in her. Because of her excellent service I will be usuing the Paseo U-haul again!!! Thank you Sonya : )

BRITNEY D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOAH H 
Évaluation :
5

Sonia is so helpful! I rent a van about once a month for my floral business and she remembers my name and when I return it always asks how the wedding went. Great service!

BOBBI B 
Évaluation :
5

The staff is so friendly and always a delight!

Sheila M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY D 
Évaluation :
5

Chris was super helpful - great customer service!

KRISTEN K 
Évaluation :
5

The professional attitude of the personnel made it a pleasure doing business here. They were accommodating and I appreciated that. Overall they made this part of my moving experience stress free. I will use them again James&Marie

JAMES G  |  Expérience générale 
Évaluation :
5

The agent today at arrival went above and beyond. She was very accommodating and knowledgeable to help answer my questions before picking up the u=haul van.

JOSHUA P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tracy B  |  Expérience générale 
Évaluation :
5

Nothing! I'm a frequent renter as a florist. Sonia is amazing! She remembers my name, ask me about my event and wants to make sure the rental is perfect for my needs!

BOBBI B 
Évaluation :
5

Easy, cost effective, awesome!!

TRACY D 
Évaluation :
5

Their customer service is amazing!

Michele B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD N 
Évaluation :
5

Staff was on point and easy. Love this location

PETER I 
Évaluation :
1

Bitch was rude her attitude ruined my day with bitterness and rude behavior . Use to be when people showed up early it meant something this bitch was mean to me for showing up early even when the Damian was there ready to go I will never use this location again ever

VIRGEL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK T 
Évaluation :
5

I am very satisfied with the service I get from U haul-Paseo del Norte in Carlsbad, They are always friendly, professional and they quickly get me on my way. The vehicles are clean and Sonia always goes over with me the towing feature and to make sure I stop at the Weigh station and get checked in. Such a great team you have!

MARY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY A 
Évaluation :
5

I have used this location several occasions and every time I experience a great level of customer service.

PAULA A 
Évaluation :
5

Mgmt. and team were always helpful and polite. Thank you U Haul! Kindly, Barbara

Barbara J  |  Expérience générale 
Évaluation :
5

Very quick process. Clean truck. Open later than expected.

RYAN P 
Évaluation :
5

Very friendly, efficient customer service.

SHONN H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason C  |  Expérience générale 
Évaluation :
5

There is nothing to improve at this location. The staff are professional and excel customer service. The Vehicles are always kept clean and the gas is always full. There is not too many U-haul locations that can top U Haul in Carlsbad (Paseo del Norte location)

MARY B 
Évaluation :
5

No need to improve....I received "Excellent" Service from Chris, Sonya and Chuck. From beginning to end - everything went smoothly. These folks went out of their way to assist me. Making my reservation easy!

MARY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia N  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michaela S  |  Expérience générale 
Évaluation :
5

Chris Walter was very helpful and my van was newer so it was easier to drive than the old ones.

ALICJA P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA E 
Évaluation :
5

Very helpful staff. Clean and secure facility. Recommended!

CHARLES E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DORTHEA H  |  Déménagement en ligne 
Évaluation :
5

Personnel were very professional and helpful. Great experience.

GARY N  |  Expérience générale 
Évaluation :
5

Customer service was exceptional.

IAN B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brigitte M  |  Premières impressions 
Évaluation :
5

Our man that helped us in/out was excellent. Super friendly and so helpful. My husband said he was so glad I picked UHaul.

WREATHA O 
Évaluation :
5

Friendly and efficient. Quuck customer seevice. Immaculate store. Found sunglasses that I inadvertently left in the truck.

MARY M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas F  |  Expérience générale 
Évaluation :
5

From day one, the staff helped with great information and various ways I could get my furniture to the facility. I'm so very grateful to them for being attentive to me and answering all the questions I had. They were true thought partners and I would recommend this storage to anyone looking for one. Thank you again for taking such great care of our family as human beings and our stored items.

Marie M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amir S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWANDA R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaynie S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TODD S 
Évaluation :
5

never rented this storage, however, if someone can call me i’m looking to move out of cube smart storage if i can find more affordable storage. i’m looking for: 1- drive up (motorcycle power or lighting inside). 2- 10X10 ground floor.

MARC L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEPSON B 
Évaluation :
5

The staff at this location is always so friendly.

TILL P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYRONE F 
Évaluation :
5

The staff is always polite, very helpful, friendly and are receptive to my concerns for my safety in going to my storage unit alone. I am a small woman, and the unit is far within the upper floor of an isolated building. There are no cameras or monitors which the staff can use to view whether or not I am safe while within the building alone. That is the biggest issue with renting a storage unit.

judy g  |  Premières impressions 
Évaluation :
5

Sonya thank you!

MARLA S  |  Expérience générale 
Évaluation :
3

Carlsbad location. very hard to contact. Pre & Post rental of a truck. Also, truck that I rented had faulty blinker and brake lights that I reported after picking up.

TRISHA H 
Évaluation :
5

Just leaving the area, many years of good service.

thomas t  |  Expérience générale 
Évaluation :
5

Very well run. Staff always professional and courteous. Would be nice if all businesses were run as well as this one.

Tony R  |  Expérience générale 
Évaluation :
5

Professional staff and very clean lot.

JON P  |  Expérience générale 
Évaluation :
5

I recently used U-Haul for a rental and was thoroughly impressed with the experience. The process was straightforward and hassle-free, making it easy to get what I needed quickly. The pricing was affordable, which was a big plus, but what stood out the most was the kindness and professionalism of the staff. They were incredibly helpful, attentive, and genuinely friendly, which made the entire experience even better. I highly recommend U-Haul for anyone in need of a reliable and pleasant rental service!

Shane H  |  Premières impressions 
Évaluation :
5

Staff is incredibly helpful, courteous, and knowledgeable. They were graciously willing to assist even though I came in at the end of office hours. Facility is very well lit, maintained and has spacious parking, unloading areas, and roomy elevators. Best facility in Carlsbad, by far.

VICKI K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ervic L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL F 
Évaluation :
5

Sonya is always great to work with. She is always for us when we need anything to hire.

CARL H 
Évaluation :
5

The lady that helped us was extremely professional and kind.

carolyn d 
Évaluation :
3

Staff great, price is double for smaller unit, others in the area have 10x10 $95 first month free.

MARC L  |  Déménagement en ligne 
Évaluation :
5

That newer Dodge Ram van was a treat. All the modern conveniences were much appreciated after driving the older, less snazzy models. Also, it's very fuel efficient, which is good for everybody. So...to improve for the next customer, convert your van fleet into Dodges! (Disclaimer: I've never been affiliated with Dodge/Chrysler etc, this isn't me doing direct marketing, that van IS THE BOSS!)

LONNIE B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOLORES G  |  Expérience générale 
Évaluation :
5

No improvement...5 Star+ Great Team!

MARY B 
Évaluation :
5

Sonya, Bree and Robert helped me out the last couple of time in renting a U-Haul Truck...I always rent from this location (Carlsbad)..because the staff is friendly, reliable knowledgeable, and efficient. I never had a bad experience with this company (U-Haul of Carlsbad)

Mary B 
Évaluation :
5

Very helpful staff.

EDGAR M 
Évaluation :
5

Customer parking is very limited.

ANDREW W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHELLY K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ben M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry P  |  Expérience générale 
Évaluation :
5

The person who helps me, Sonia, is ALWAYS, so nice! I rent vans a lot for my floral business and now she even calls me by my name without asking!

BOBBI B 
Évaluation :
5

I always enjoy renting a truck from them! Keep up the good business.

CRAIG F 
Évaluation :
5

Sonia is very helpful in meeting our storage needs. We have had a number of units over the years and we are always happy with spaces and the staff's help.

Todd B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID W 
Évaluation :
1

This facility smells like drugs every time Bri, the managers daughter works. Having an allergy to smoke, the office reeks of the marijuana smell, bringing my grandchildren into the office was a one time experience. Sonya, Bri mother does nothing about the smell, allowing her staff to bastardize the image uhaul has had. Zionist pedophile supporting staff, who will violate your Constitutional and Civil Liberties due to their Talmudic beliefs and support of the belief that pedophillia is "normal". Steer clear of this location, they have no issues with treating you indifferent based on your cultural and natural beliefs Bri admitted to discrimination and acknowledge that she knew she was being recorded.

Crisencia B  |  Expérience générale 
Évaluation :
5

No improvement---Sonya, Robert and Brea all assist me with my order--- Timing is very important to me as I have to pickup and deliver items to the Military--these guys have never failed me

MARY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven B  |  Expérience générale 
Évaluation :
5

No Improvement---You have a great team Sonya and Robert---They are tops...I have been a loyal customer to U-Haul because of the service I get from Sonya and her Staff

MARY B 
Évaluation :
5

No need to improve...Great service thanks to Sonya and Brea!

MARY B 
Évaluation :
5

Very friendly staff!

SHERYL J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna S  |  Expérience générale 
Évaluation :
5

The customer service really I received was excellent! It was efficient and quick and no-nonsense. The truck was in fine shape. It was exactly what we needed.

DEANNA M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORI A 
Évaluation :
3

Efficient check in.

ROBERT O 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LAURIE T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL O 
Évaluation :
3

Actually care about a customer’s concern

MICHAEL N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EVAN K 
Évaluation :
5

Great agents both on departure and arrival. What more can I say?

Dwight B 
Évaluation :
5

The two women who helped me both days were amazing!

SHILO W 
Évaluation :
5

There is nothing to improve for next time. I enjoy this store for they have always been professional, friendly and knowledgeable. Sonya and her team shine....I am a repeat customer who has never been disappointed...5 Star Plus to U haul Rentals, Carlsbad, CA Staff!

Mary B 
Évaluation :
5

Great help at front desk!

RICHARD P  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nazih K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barry P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEFAN L 
Évaluation :
5

Wonderf customer service from the woman there. I didn't get her name but she was efficient really nice and helpful

ELIZABETH J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marcus B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAWN L 
Évaluation :
4

I do wish that I could access my unit after 10pm because I wanted to get a few things and I commute to Irvine and the time I would get back to Carlsbad would be around 10pm so I wasn't able to get items when I needed them.

jerry a  |  Expérience générale 
Évaluation :
5

Sonya was awesome! She helped us out so much, as we were moving out. After 14yrs of storage, I can say that the facility was as clean and the staff as friendly the day i moved out as the day I moved in. Thank you for taking such good care of my belongings for such a long time.

MONICA S  |  Expérience générale 
Évaluation :
5

Always a great experience renting here!

CHRISTINE D 
Évaluation :
4

You just finally priced us out. Too expensive for such a small unit.

Michele L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joanne S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRUCE H 
Évaluation :
5

They are always Great PLEASE BRING BACK THE LARGER TRUCKS TO THIS LOCATION WHAT ARE YOU THINKING ???

MAURICE C 
Évaluation :
5

The entire crew there does such an excellent job. They are constantly keeping it clean and well cared for. The people at the desk are always polite and quite knowledgeable. I have always appreciated the good job they do in running the facility. I have been storing items there for over 10 years, and they have been consistently polite and professional. I only moved out because I recently bought a property that has with a large storage building.

JOHN D  |  Expérience générale 
Évaluation :
5

Excellent customer service. Will refer and use again.

DANNY B 
Évaluation :
5

After hours pick up and drop off

RACHEL B 
Évaluation :
5

You guys are wonderful!

BOBBI B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carrie E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDY S 
Évaluation :
5

Staff at Carlsbad U Haul were very friendly, knowledgeable, and helpful. Facility was clean and secure, and hours were convenient. The only thing I wished was that they could have prorated our rent for the last month of storage. That said, staff were completely upfront at the beginning that they did not prorate rent, so I have no complaint on that, just mentioning it for future consideration!

Susan R  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore L  |  Expérience générale 
Évaluation :
5

The truck was ancient and falling apart. It was clean and worked fine, but the age of the equipment unsettled me.

GRANT O 
Évaluation :
5

Woman who checked us out and back in was great.

MAUREEN K 
Évaluation :
5

N.D.

Gerald B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SALLY B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TREVOR W 
Évaluation :
5

Very helpful staff member on check in.

Thomas L  |  Déménagement en ligne 
Évaluation :
5

All the staff at this U-haul were so friendly and helpful. They went above and beyond to help accommodate me. Merci.

Dulce M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PABLO H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary d  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REA J 
Évaluation :
5

The personnel were exceptional. They went out of their way to be friendly, helpful and informative. The facility was very clean and carts were easily available for moving items in and out. All goods for storage or moving were neatly displayed. This facility gets an A+.

Marjorie A  |  Expérience générale 
Évaluation :
2

there were mice in our unit

David K  |  Expérience générale 
Évaluation :
5

There were painters painting the building, and they got white overspray paint all over my car.

MARCUS S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAEVE M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly M  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yolonda G  |  Premières impressions 
Évaluation :
5

Great communication! Easy pick up and drop off. The staff did an excellent job of explaining the process and stayed in touch just the right amount!

Lisa L 
Évaluation :
5

The staff there were the absolute best. Always ready to help, super friendly, actually made it nice to visit my storage facility. If we were not moving I would still be there for sure. Top 3 customer service experiences in any company

WILLIAM P  |  Expérience générale 
Évaluation :
5

Everything was great!!! Great customer service!!!!!!

LAUREN C 
Évaluation :
5

everything went smooth and easy.

Chris V 
Évaluation :
5

Make the online version easier to click through. Too many add on choices.

Paul S 
Évaluation :
5

Honestly, I would not use U-Haul again because the person that we picked up the van from and all the stickers in the vehicle gave me anxiety! Not sure if people dent your van and return it dirty but I would much rather rent from Home Depot next time. We were just moving a queen bed and a dining table but found all that emphasis a bit over the top. I mean you are a moving van company! If it had been presented differently and not had the stickers in red and yellow all inside the van- then yes I would use U-Haul again. It was clean and convenient to reserve online.

KEN S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary E  |  Premières impressions 
Évaluation :
5

The guy behind the counter is a great example of a people person. He was very knowledgeable and helpful. Too bad there aren't more people like him!

BOBBY F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES L 
Évaluation :
5

Clean and well-appointed office, courteous staff, vehicle ready when I got there, great truck, easy tirn-in.,

ROBERT G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISSARA S 
Évaluation :
5

Sonya and Bree were both awesome in helping me navigate my plan and needs. Very clear with the rates and expectations for the return of the vehicle. There were no issues.

Nicholas A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel E 
Évaluation :
5

Sonya and her staff were absolutely wonderful and made my life much better during a trying time.

Adrian F  |  Expérience générale 
Évaluation :
5

Great Service. GM is very friendly and helpful

Ronald R  |  Premières impressions 
Évaluation :
4

Had to get a replacement key card, Had to rent the space, Had to move out and cancel the contract. All these things were accomplished with no problems or issues.The staff was without exception professional and polite. I would use this u haul location again and would recommend same to anyone.

michael P  |  Expérience générale 
Évaluation :
5

Chris and Bree were exceedingly helpful and knowledgeable about the U-haul product and details of my move-in. They made the experience of renting a space very easy!

JOHN L  |  Premières impressions 
Évaluation :
5

The Man with tattoos who helped me at the front desk was very professional and friendly.

Matthew B  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W  |  Expérience générale 
Évaluation :
5

Merci

Davi P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BONNIE G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul L  |  Expérience générale 
Évaluation :
5

Merci.

Jeff R  |  Expérience générale 
Évaluation :
5

Convenient, easy, efficient and professional. Easy access to rental unit. Merci.

JOSEPH M  |  Expérience générale 
Évaluation :
5

Thanks

John M  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian C  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Natasha D  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

James B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anna D  |  Expérience générale 
Évaluation :
5

Everything was great

Reza N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe W  |  Expérience générale 
Évaluation :
5

Helpful, efficient staff

GABRIELLE P  |  Premières impressions 
Évaluation :
5

This particular Uhaul facility was excellent, everyone was friendly and helpful.

Katrina W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari K  |  Expérience générale 
Évaluation :
3

When we first rented our space the security gate did not work. However we were handed a gate access number and card. We lived in Carlsbad for 20 years and moved an hour and a half away. Since we felt the Carlsbad location was safe we decided to store at your location rather than then new location we were moving to. When we came late at night to access our storage unit. We could not access it. Apparently the gate had been replaced and my code or card did not work. We made a special trip an hour and a half to access our unit and no one was in the office and you had closed. We were very upset after coming all that way. Also this was my sons things and he had moved to murrieta and we moved to Julian. We were so busy with our new country property of 2 acres and our work that we forgot to tell our son about the different hours you had due to the gate being broken, he also made a special trip to his unit and found it to be closed i believe at 7:00 or 8:00 pm and usually you had after hours access. Also when I would come to the storage you have uhauls parked all over the place in the front when I turned into your entrance, i could not enter my storage because one uhaul blocking the entrance and one blocking the exit. I needed to do a quick pick up and this man who works for uhaul just let me sit for over 15 min. Waiting to get in. The out uhaul was empty and the in uhaul had some ladies sitting in it while the uhaul worker had some kind of a clipboard in his hand. I asked 5 min. Into the uhaul jam if he or someone could move it so I could get to my storage and he gave me this annoyed look as if he was being interrupted. Then the ladies left the uhaul and so did he and they went into the office . He came out about 3 to one min. Later and then moved it so I could get through. Not the best experience for people who just need to get in get out.

Jessica S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie S  |  Expérience générale 
Évaluation :
5

Very convenient and efficient…thank you.

JOSEPH M  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda M  |  Expérience générale 
Évaluation :
5

Ms. Sonya D., Brie and Brandon were all so professional, patient, and ease to talk to. They made my experience painless. I recommend to rent a truck or space with Uhaul in Carlsbad. it's affordable, secure, professional, and a friendly place to rely on!

GABRIELA S  |  Expérience générale 
Évaluation :
5

extremely helpful staff made the move very easy and stress free

Anna R  |  Premières impressions 
Évaluation :
5

Bri was wonderful to work with. Friendly, straightforward, and informative.

Vanessa H  |  Premières impressions 
Évaluation :
5

We appreciate the flexible contract too, rather than having to commit to a particular extended duration

David S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRADLEY P  |  Premières impressions 
Évaluation :
5

To many price increases…sometimes twice in a year.

Robert C  |  Expérience générale 
Évaluation :
5

My only disappointment was, I arrived at 7am on Sunday to move items out and you were closed. Waited 10 minutes to no avail.

Lynn H  |  Expérience générale 
Évaluation :
5

A pleasure …. Walking in the door! Very professional and kind.

Barbara J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW R  |  Expérience générale 
Évaluation :
2

Most of the employees were very nice and helpful except for ONE, when I attempted to ask on the garbage and dumping services, the old man rudely interrupted without letting me finish and yelled "NO" in my face then said "AND I DONT KNOW WHERE YOU CAN TAKE ANYTHING TO DUMP" I was shocked as I had been told by prior employees that you could pay a fee to use the dumpster for unwanted items. All in all completely ruined my experience and made me grateful I was leaving the facility with my items.

Bryan G  |  Expérience générale 
Évaluation :
5

I am especially pleased about the hours of access.

William M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J  |  Expérience générale 
Évaluation :
5

Awesome facility and Sonya is the best!

Marcus N  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRIS H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelvin L  |  Expérience générale 
Évaluation :
5

Great uhaul location - the manager (Sonya) was very helpful and incredibly efficient!

Anna D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fatima A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie R  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hannah P  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nic G  |  Expérience générale 
Évaluation :
5

Super easy to set up and move in! Facility is clean and seems very secure

Kelly G  |  Premières impressions 
Évaluation :
5

Thank you Sonya!!! You made the move in process extremely easy :)

Lauren W  |  Premières impressions 
Évaluation :
5

I’ve been a customer since 2012 and have never had any issues with the staff or the facility.

RAYMOND F  |  Premières impressions 
Évaluation :
5

Amazing place with amazing people. Each time I went in with a question or needed help, all staff were super friendly and helpful. If you need storage, go here.

Margaret P  |  Expérience générale 
Évaluation :
5

Amazing place with amazing service. Such lovely people who work there who really strive to find solutions and be customer friendly.

Margaret P  |  Expérience générale 
Évaluation :
5

The best storage and service , ever.

John G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shamsuddin K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bridgette V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

peter h  |  Expérience générale 
Évaluation :
5

Sonya was professional and friendly. We look forward to doing business with Uhaul in the future.

Patricia S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

cale J  |  Expérience générale 
Évaluation :
5

The owners were always friendly and courteous.

Isabel V  |  Expérience générale 
Évaluation :
5

Reasonably priced and easy to use!

Heather M  |  Expérience générale 
Évaluation :
5

The uhaul app could be more user friendly

Daniel P  |  Expérience générale 
Évaluation :
5

Chris was very nice and had great customer service. There was an older woman there but I can't remember her name she was amazing , funny, and very helpful.

deshona P  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAYMIE R  |  Premières impressions 
Évaluation :
5

They were always more than just helpful, and through the time I knew them they became trusted friends. I would recommend them and this I facility to anyone

Nadia A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah B  |  Expérience générale 
Évaluation :
5

Amazing and helpful manager and staff. Always returned phone calls in a timely manner, very much appreciated her extra attention to detail. We accidentally left items in hallway by our unit, Manager called to let us know and she secured items for us until our return. Great location, always clean and secure! Merci

Suzanne L  |  Expérience générale 
Évaluation :
5

The guy who created my account there was incredibly helpful.

SANDY E  |  Expérience générale 
Évaluation :
1

Climate controlled unit I reserved was given away to someone else. I was offered a larger unit without climate control. Didn't have a choice but to take it as the uhaul truck I rented needed to be returned. No effort was made to make me whole. A classic bait and switch.

Blake M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN S  |  Expérience générale 
Évaluation :
5

Nice facility.

Jay J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie A  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitchell S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN P  |  Premières impressions 
Évaluation :
5

Excellent experience except when waiting for other customers to rent their storage units AND truck at the same time. Need to be able to help at least two customers at the same time.

RONALD G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donna H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donovan K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN S  |  Premières impressions 
Évaluation :
5

We have been with this company for 20 years they have always been helpful

BRIAN U  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeannette M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B  |  Expérience générale 
Évaluation :
5

Chris was PHENOMENAL. Super friendly, helpful, fast and efficient. Excellent experience with him.

SANDY E  |  Premières impressions 
Évaluation :
5

Staff were extremely helpful.

Harve M  |  Expérience générale 
Évaluation :
5

... I appreciate  U-Haul Self Storage more than any of the other one's out there. And, I've tried quite a few, over many moons. Consistently, The Best Hours you can access your goods & Business equipment and/or alway the Best Price. Period. Sincerely yours, Steven Dayvis ~

Steven D  |  Premières impressions 
Évaluation :
5

It was such a clean and secure storage unit. I highly recommend it I would've never left it, except it was too far away after I moved.

Joan H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE M  |  Premières impressions 
Évaluation :
2

Gate card never works and the office employees are always late. We and the movers had to wait an hour.

Kevin W  |  Expérience générale 
Évaluation :
5

Staff is always helpful and nice!

Steven B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATONYA P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda L  |  Premières impressions 
Évaluation :
5

Chris did a fantastic job with my reservation and made sure all my needs were met. Sonya also did a wonderful job with my truck return and storage unit contract. Both we're knowledgeable, professional and efficient. I highly recommend Uhaul Moving & Storage of Carlsbad!

Anne H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B  |  Expérience générale 
Évaluation :
5

The staff was extremely patient with me during this move. Bri was the first and most often staff member with whom I interacted. and She stayed late to process my reservation even though she had a child needing to be picked up from the caregiver. She was direct and clear with the rules options,, and expectations. exoectations. Her and the rest of the staff knew their jobs well and were all friendly, professional and efficient. I am likely one of the top worst cases they have dealt with because of my poor planning and poor time management. I have been so bad that they might have thought I was sent by corporate as a "secret shopper" to put them through the ultimate test dealing with the worst kind of customer ever. U-Haul is fortunate to have such a stellar staff. I assume another of credit needs to go to the manager who has been there 20+ years.

Todd B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alistair P  |  Premières impressions 
Évaluation :
3

Very rude "supervisor" named Sonia that didn't even acknowledge or speak to me directly, instead spoke with a fellow employee about my situation, in my presence, with a condescending and unprofessional tone. Then she huffed and puffed out of the building.

Kristen S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

HOLLY N  |  Expérience générale 
Évaluation :
5

If one needs to secure extra storage in Carlsbad, CA then the Paseo del Norte UHaul is the recommended place to come. I trusted Sonia and her family with my stored items as a long time customer. The facility is well located with easy access, always maintained and clean, and the staff were efficient, responsive and courteous. I bought a lot of moving supplies from them ! Fortement recommandé! ⭐⭐⭐⭐⭐

Lelia C  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kathryn K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENDRA H  |  Expérience générale 
Évaluation :
5

Loved the staff

Sydnie R  |  Premières impressions 
Évaluation :
5

Very well-run facility. AND very busy especially on weekends. The rising price of many things put us in a position to try and save money. That was the reason to give up the space.

DAVID J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gayle G  |  Expérience générale 
Évaluation :
5

My only challenge was finding a phone number directly to the office.

Angie H  |  Expérience générale 
Évaluation :
4

The only change I would ask for is the ability to prorate upon move out :) and I do feel like length of time between rates increasing was too short. Otherwise great experience all times I've rented with you. Merci

Noelle A  |  Expérience générale 
Évaluation :
5

The staff went out of their way to be helpful!

Harve M  |  Premières impressions 
Évaluation :
5

Very easy to obtain storage or rent a truck. Employees have positive attitudes and work very hard.

Thomas B  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas B  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael d  |  Expérience générale 
Évaluation :
5

Very fast and easy and super convenient with the on-line service.

Thomas B  |  Premières impressions 
Évaluation :
5

U-Haul on Paseo Del Norte is the most efficient and friendly storage facility I have ever been to. And unlike other facilities - my items stay clean and dust free.

John G  |  Premières impressions 
Évaluation :
5

Very friendly and helpful staff

Debra M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara N  |  Expérience générale 
Évaluation :
5

Breanna is an awesome Uhaul employee. She is smart, fast, and accurate. I have been to other Uhaul locations, they were slow. They took them about 45-60 minutes to complete my order (truck rent or trailer rent). Breanna can get it done in 15 minutes. I would come back again if I'm in this town. Thanks Breanna!!!

Charles R  |  Expérience générale 
Évaluation :
5

Sonya Decatur was very professional and helpful—Thank you!

lana a  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Harry B  |  Déménagement en ligne 
Évaluation :
1

I am still waiting for a manager to contact me about the situation and my experience with UHAUL.

Lionheart D  |  Premières impressions 
Évaluation :
5

We appreciate the cleanliness and security this uhaul storage gives us we've used them plenty throughout the years and will continue to do so when the need arises. Great facility. Great staff.

Sarah G  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy C  |  Premières impressions 
Évaluation :
5

Facility is clean and easy to access. Everyone here is AMAZING and helpful. I cannot recommend them enough!! Thanks to the entire team.

Dan N  |  Expérience générale 
Évaluation :
5

Well managed and friendly service.

Joseph L  |  Expérience générale 
Évaluation :
5

Love these guys. Always friendly, accommodating and helpful. Been a customer for 17 years, and looking forward to another 17!

JAMES A  |  Premières impressions 
Évaluation :
5

The staff is top-shelf, can't help enough!

Gary F  |  Expérience générale 
Évaluation :
5

Both ladies that helped me with my storage unit were terrific. Efficient yet friendly. 2 thumbs up!

MARK F  |  Premières impressions 
Évaluation :
5

Everything was great from the first day I received storage unit. The employees are so nice and helpful. I never had any issues. Everything was seamless.

Nolan O  |  Expérience générale 
Évaluation :
3

Too expensive!

Scott M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom E  |  Premières impressions 
Évaluation :
5

I have rented various-sized units here for over eight years. I've found the facility to be spotless, the staff pleasant, efficient and helpful, the hours and access perfectly convenient (especially compared to some other facilities in the area). Fortement recommandé!

Anne V  |  Expérience générale 
Évaluation :
5

Sonja is absolutely amazing. She's one of the hardest workers I've ever seen and she's always so extremely kind. I highly recommend this storage facility to everyone.

MATTHEW G  |  Expérience générale 
Évaluation :
5

C O N V E N I E N T C L E A N S E C U R E Sonja, the manager and her team were wonderful to work with!

Randal M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arms Y  |  Expérience générale 
Évaluation :
5

Amazing staff, very helpful and kind!

Alyssa J  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Keyon H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean P  |  Premières impressions 
Évaluation :
5

The carts and elevator to help get things up to the 2nd floor was a lifesaver! I encountered the same person working in the office each time I was in the office and she was awesome! She knows her stuff and gets you in and out quick!

Michael W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M  |  Expérience générale 
Évaluation :
5

Sonya and her family are outstanding people. They are professional, friendly and just a pleasure to work with. I would recommend this U-Uhaul location to anyone seeking a great moving experience.

chad c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynthia W  |  Premières impressions 
Évaluation :
4

I had to go to several different places to pick truck, get auto tow, then storage unit. And the same thing upon destination in CA- All around 25 miles apart. Gas prices are extremely High and although I wasn't charged mileage the out of pocket expenses for EXTRA GAS was an inconvenience.

Rebekah T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TANNER P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saju V  |  Premières impressions 
Évaluation :
5

The elevators and carts were a life saver!

Michael W  |  Premières impressions 
Évaluation :
5

Staff is awesome

Amanda C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt E  |  Premières impressions 
Évaluation :
5

"U Haul Moving & Storage of Carlsbad" provides a very secure facility in a beautiful city next to the beach. Sonya, and staff operate, and. manage the business in a very professional manner. Their support over the years has been much appreciated. Thank You Sonya, and Team! Sincerely, Steve Baldini

STEPHEN B  |  Expérience générale 
Évaluation :
5

My experience was exceptional. The facility was immaculate and the staff was friendly and accommodating. Should a need arrive that I need a storage unit, without a doubt I would return. Merci.

jan k  |  Expérience générale 
Évaluation :
5

The personnel there were incredibly professional and super friendly. Surprised me, quite honestly. If we were staying in the area, we would continue, no doubt.

Steve H  |  Expérience générale 
Évaluation :
5

Sonya and her team are awesome people, professional, dependable and a a facility you can trust.

chad c  |  Premières impressions 
Évaluation :
3

I was disappointed as when I moved in I was told if I paid in advance and moved before the due date I would be repaid Any extra. I was told when moving out that they don't prorate and any extra I paid was nonrefundable. :(

Diane L  |  Expérience générale 
Évaluation :
5

Sonya was nothing less then professional. Very friendly. Storage area is very clean and easy to get too.

Tonia R  |  Premières impressions 
Évaluation :
1

Unorganized. Called again to set up my pickup of a Unix and rental of a truck. Order did not get received by store. Staff was good to make the adjustments as usual. However, my experience w U-Haul remained consistent w the past 3 years. Poor execution and communications between central reservations and the actual stores. Lots of work to be a U-Haul customer.

randy g  |  Expérience générale 
Évaluation :
5

Very easy process and good communication with email and text reminders.

Kimberley V  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD G  |  Expérience générale 
Évaluation :
5

Great service Sonia gets 10 stars !! Thank you for all your terrific customer service ! Marisa Bassey Burbank Ca

MARISA B  |  Expérience générale 
Évaluation :
3

Only real complaint is that it can be near impossible or impossible to reach someone at the facility by phone. Also unhappy about the no prorate policy. For those reasons in addition to not having 24/7 access to my unit, I would recommend people to look around for other storage facilities first. This would not be my first choice. There isn't anything special here. I have stored my belongings in other facilities that I didn't have these problems in addition to being less expensive. Very nice, big, beautiful facilities in Solana Beach in particular. I gage my experience with storage units with them. Uhaul is just ok. Not bad, not great

Carol L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamid B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christine E  |  Premières impressions 
Évaluation :
5

Very clean facility, fast efficient service, friendly personnel, convenient access, available carts in great condition.

JOSEPH G  |  Premières impressions 
Évaluation :
4

Extremely professional and efficient. Best storage facility in N.County San Diego.

Kevin R  |  Expérience générale 
Évaluation :
2

The staff is not friendly and it is not possible to get in after 5 pm or on sunday

VERONIKA L  |  Expérience générale 
Évaluation :
5

Merci

Leticia E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary S  |  Premières impressions 
Évaluation :
5

Renting a vehicle and securing a storage unit was a well executed process. Trained, helpful and responsive staff. Delivered as promised.

Michael M  |  Premières impressions 
Évaluation :
4

They tend to have issues with the elevators which is inconvenient and the constant price increases get old

DAVID S  |  Expérience générale 
Évaluation :
5

Staff was always friendly and helpful.

MICHELLE J  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Myra R  |  Premières impressions 
Évaluation :
5

Out of All the u haul places I dealt with Sonya was the One most refreshing she actually set things up well and had the staffing to excute the best customer experience. Thanks again Can't say that about your trailer rental that was a absolute disaster.

john l  |  Premières impressions 
Évaluation :
2

I paid for a whole month, was not able to cancel one day late.

Valentin M  |  Expérience générale 
Évaluation :
5

The exceptional staff really made our entire experience of moving and storing our belongings positive from the beginning to the end. We rented vehicles several times and kept our belongings in storage for over a year at this facility. There wasn't a single thing to complain about. Thank you for making our moving experience positive all around. If we ever have the need for rentals or storage again, we will definitely be doing it at this facility. Merci.

Richard S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SAM T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPHER L  |  Premières impressions 
Évaluation :
5

Even working on Christmas Eve, the representative (I didn't get her name) that checked me in was very friendly, personable, efficient, quick, professional.....everything you hope this review would say.

Dale D  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Janet N  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA K  |  Expérience générale 
Évaluation :
5

I could not get an access card because the machine was broken

Robert L  |  Expérience générale 
Évaluation :
5

I could not get an access card to enter/leave the premises because the machine was not working.

Robert L  |  Premières impressions 
Évaluation :
5

Sonia is wonderful to work with

Stephanie H  |  Premières impressions 
Évaluation :
1

The office employee was difficult to work with and extremely rude all three times I needed service.

William R  |  Expérience générale 
Évaluation :
5

The young man who checked us out at the end of the day was great!

GLENN O  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lola R  |  Expérience générale 
Évaluation :
5

The staff was extremely professional and helpful. The check-in process was very easy. The facility is clean.

Veronica M  |  Premières impressions 
Évaluation :
4

Great facility just wish there was a way to do 24 hour access for more convenience

Zachary B  |  Expérience générale 
Évaluation :
5

We were very happy with staff and facility.

Annadelle S  |  Expérience générale 
Évaluation :
3

Everything was fine except that the unit had no light inside it and minimal light from the outside. Also, the policy not allowing for a partial use of the storage unit was a disappointment. My move in date was one day after I had to renew the lease on the storage unit and I ended up having to pay for a full month. My previous storage facility gave us a refund on all days not used for that month.

Trevor L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S  |  Expérience générale 
Évaluation :
5

have used this location for 20 years off and on. always great.

ROGER D  |  Expérience générale 
Évaluation :
5

Merci!

Preston B  |  Premières impressions 
Évaluation :
5

Very friendly and fast service in the office !! As good as it gets !! Thx uhaul Carlsbad

David A  |  Premières impressions 
Évaluation :
5

We arrived with the oil light on a U Haul truck we rented out of state. The staff at this facility helped us check the oil and found no oil in the truck. They added 4qts of oil. We are very great-full. Thank you. I have used this facility for many years and have always had pleasant service.

THERESA S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bryce P  |  Premières impressions 
Évaluation :
5

They are so fast and efficient and the lady we work with is always amazing. It just always seems too easy! Thanks so much

Vonda L  |  Premières impressions 
Évaluation :
5

The staff at this business are very professional. They are always willing to go the extra step to help customers. I would highly recommend them to anyone looking for storage or moving vehiclels.

Monica M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamal H  |  Expérience générale 
Évaluation :
5

Sonja is exceptional

JOSEPH C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Justin N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S  |  Premières impressions 
Évaluation :
5

Sonya is the most amazing and helpful person and your company should feel fortunate to have someone like her on property. Thank you! - Dan B

DAN B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Forrest W  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RITA M  |  Premières impressions 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dalis V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafaela P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan A  |  Expérience générale 
Évaluation :
5

The staff are so helpful and kind - made the move that much easier

HOLLY N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren T  |  Expérience générale 
Évaluation :
4

This was a great spot just needed to go somewhere closer.

Kelly Y  |  Expérience générale 
Évaluation :
2

Le client n'a pas laissé de commentaire.

James G  |  Expérience générale 
Évaluation :
5

Meets or exceeds all my needs, and I would highly recommend this particular location because of its dedication to quality and customer care, by the staff..

THOMAS W  |  Expérience générale 
Évaluation :
4

The lady working there was extremely busy but she still did a great job … I had a paddle lock at home ( the type required .. I had forgotten it ) so she loaned me one for a day so I could go get mine .. she went the extra mile so I didn’t have to buy another one .. may be a small thing, But to me it was huge .. great customer service.

Joan H  |  Premières impressions 
Évaluation :
3

While staff was fine, I did not like the small door to the large unit. It was also unlit inside and I needed to use flashlights during the day.

Trevor L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIE H  |  Expérience générale 
Évaluation :
5

Friendly, professional, knowledgeable

PATRICIA L  |  Premières impressions 
Évaluation :
2

Was very upset at you halls lack of understanding of storage at this location. Also was not happy with a demeanor of some of the staff

Jules A  |  Expérience générale 
Évaluation :
5

My only issues with the facility was the exit card reader was inoperative a lot of the time and the offfice was very difficult to contact via phone I was always routed to the main uhaul number which was a never ending hold sometimes up to an hour. The facility was clean and neat the personnel were professional and helpful. Sonya was knowledgeable and friendly and obviously took pride in her job at uhaul.

Robyn O  |  Expérience générale 
Évaluation :
5

Very impressed so far with this facility. It feels safe, it's clean, and it's convenient. Can't ask for much more than that.

William B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFFREY V  |  Expérience générale 
Évaluation :
5

Outstanding staff and very clean facility.

GREGORY S  |  Expérience générale 
Évaluation :
5

Both Sonya & Robert were excellent 👍

Raja S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jhoannara I  |  Expérience générale 
Évaluation :
3

Uhaul (off site & local ) is impossible to reach by telephone. It's very troubling.

Terry F  |  Expérience générale 
Évaluation :
4

The manager was very helpful as was her young male assistant who opened the two 10 by 15 foot storage areas. Her (husband / significant other / older admin. Assistant was on the other hand her polar opposite : when asked a question , and I quote: uhaul's stated return policy for long distance 26 foot trucks & vehicle (auto) transports is that they must be returned "cleaned". I had on my return already swept the insides of the trucks cargo area and asked. "Where is the water garden hose please to finish cleaning the truck's inside bed area.....we used the truck to self move our 3 bedroom house and Toyota Camry car)...from Northern California to San Diego,Ca. Our retirement home. Considering that we had just finished spending over $1 000 Usd on related vehicle rentals, Dolly's, car transports and a two month 2 ten by fifteen foot storage rooms his sacastic reply to a good faith question was frankly not only shockingly rude on his part , but a poor reflection of Uhaul's otherwise above reproach customer service track record in my personal experience having always relied on Uhaul in the past on transcontinental self-moves ( San Diego county to Chicago & back, Houston, Texas to Long Beach, Ca. and San Diego to Magalia, Northern, Ca. This atypical behavior by Uhaul employees / franchisees with a client base known to be frequent customers on high end cross country moves if allowed to go unaddressed would be a poor decision by Uhaul . At the very least this individual needs a refresher training session on how to address customer questions that are entirely legitimate (I.e. where can I find a water fountain, or, can I please use the W.C., or again, do you have a waste disposal bin and finally can you help me find the alternative elevator for building number 5 (five); the reply to all of these requests was we don't provide the above....and to the later, having received terse replies from the desk staff I was sent on a wild goose chase through their warren of corridors to find building five units. At the advanced age of 76 years with limited mobility issues (I use wheel chairs, electric carts when available at airports and a Kaiser Permanente provided walker / cane when not....this was again indicative of a employee / franchisee lack of client relations by both management and staff. Once again!, the distaff side of the aisle performed and carried out their duties with near perfection ... In closing I want to add that the Oceanside, Ca. Uhaul team and San Clemente Uhaul Manager who is their acting Station Manager - covering for the recently terminated Oceanside, Ca. 802 south PCA Highway ( U.S. Highway 1 ) in Oceanside, Ca. Is to be commended for the excellent efforts of his staff in Oceanside and the obvious challenges facing his Carlsbad Station Mgr. she gentlemen definitely needs your help and to address the serious lack of team spirit among her senior aged male staff. God bless Uhaul for their traditional "can do" client support. A still loyal Uhaul customer. Sincerely, John f. McDermott & Nan C. Marshall

John M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janine B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bob K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAY E  |  Expérience générale 
Évaluation :
5

The crew have always been so friendly to me and really efficient, and I feel like old friends by now. I always have a feeling that they're really looking out for me. I appreciate them so very, very much. It's a great place.

Catherine L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA A  |  Expérience générale 
Évaluation :
5

Knowledgeable and patient staff!

Amanda R  |  Premières impressions 
Évaluation :
3

The only reason we rented a storage unit from uhaul was because we rented a uhaul truck. But the truck rental experience was very ooor- bait and switch Also the storage unit is not competitively priced compared to the other storage units in the area. Only the first few months were competing because we also. Rented the truck. We won't be rushing to do business with uhaul. I'm typing this from inside my budget truck rental.

Jason M  |  Expérience générale 
Évaluation :
4

Very good experience overall. However, I was not able to move out until the same day my monthly due was withdrawn. They said uhaul doesn't do refunds or credits. So I had to pay for an entire month that I'm not using. I'm sure they'll rent the space and double dip!

Sydney M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIE C  |  Expérience générale 
Évaluation :
5

Thank you for the two years of help with our storage from the death of a parent.

KATHLEEN S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stacy S  |  Premières impressions 
Évaluation :
5

Please provide water fountains and W.C. Access To cross country clients upon their arrivals after grueling long distance hauls and no bathrooms due to Covid-19. IT took us 7 hours to unload our 20 foot truck and vehicle carrier at the uhaul storage yard and then haul it up to their two 10 ' x 10' storage rooms....at the age of 75 having to hold my bladder... Michelle in Roseville, Justin in Sacramento Kurt in Oceanside and Sonja in Carlsbad...all four Uhaul Mgrs. we're great ....but are limited by what corporate provides to them.... It is critical for UHaul to provide basic health amenities during these challenging times of a reescalating Covid-19 pandemic. Signed, John F Mc Dermott

John M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jackie S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robyn O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID G  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas W  |  Expérience générale 
Évaluation :
5

Excellent

Maksim N  |  Expérience générale 
Évaluation :
5

Just exactly what we needed between houses.

Daniel C  |  Expérience générale 
Évaluation :
5

You & your staff have been terrific. From day one when you helped me rent my unit it has been a very positive experience. If I called or came in the office the response was always positive and I never felt like I was a bother. Thank you all for such good service

Carol A  |  Expérience générale 
Évaluation :
4

A little pricey! But overall good.

Amber N  |  Expérience générale 
Évaluation :
5

I've been using this storage facility for over a year now. I'm very happy with it. I like the location and the cleanliness and professionalism of Sonya and staff. Easy to get in and out. I highly recommend this storage facility.

John H  |  Premières impressions 
Évaluation :
5

The girl up front was absolutely amazing. She was patient and kind in helping us find a unit that fit our couch. The gentleman on shift was also very helpful and polite! 10/10 will recommend! Sorry I can't remember their names!

JADE M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jared R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Inna D  |  Expérience générale 
Évaluation :
5

It is a little bit pricey by comparison. But it's close by to my home and it's convenient

Daphne S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gustavo F  |  Expérience générale 
Évaluation :
5

Rental raises too much and too often

Kathryn K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F  |  Expérience générale 
Évaluation :
5

I've had my valued possessions here at this U-HAUL location since it opened over 15 years ago. Sonia and Robert Decatur do an awesome job managing this facility and keeping it clean, updated and very secured. The entire staff maintains a family atmosphere and treats us like family as well.

CHRIS G  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David D  |  Expérience générale 
Évaluation :
5

Well kept clean facility. Available professional staff for help when necessary. Everything easily accessible and safe. Convenient location.

LYNDA L  |  Expérience générale 
Évaluation :
5

The woman who helped me check-in etc was fantastic!! Incredibly competent and helpful. Merci.

Kelly L  |  Premières impressions 
Évaluation :
1

policy to not be able to cut off my lock and must use licensed locksmith after paying my bill and having my personal information for over a year is ludicrous. That policy does not show appreciation or any type of customer service or loyalty. Obviously not looking for future business or referrals.

Jason K  |  Expérience générale 
Évaluation :
2

Storage space was smaller than expected with beams interfering within the space assigned.

Thinh N  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry W  |  Expérience générale 
Évaluation :
5

Very straight forward and convenient service. Very helpful Staff.

Mauro C  |  Expérience générale 
Évaluation :
5

Everything was perfect and efficient.

Brandi J  |  Déménagement en ligne 
Évaluation :
5

Very friendly and professional staff.

Anita H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS M  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kyle K  |  Expérience générale 
Évaluation :
3

We have a need for a stage unit year round. Initially we thought the rate was too high but we went forward anyways. The increases over time, made us leave...! The older gentleman that works there ( pony tail ) very unfriendly. Never once has said hello back to us. Found a unit elsewhere for less..!

Ross W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim M  |  Déménagement en ligne 
Évaluation :
5

Always very friendly and helpful.

Misty L  |  Expérience générale 
Évaluation :
4

Great staff, great experience. I would definitely recommend!

Brittani C  |  Expérience générale 
Évaluation :
5

Sonya was awesome, very efficient. really knows the business and has superb common sense. She even follow up with us the next day that the unit we wanted had become available. Superb Customer Service.

Thomas B  |  Premières impressions 
Évaluation :
5

The access hours would be more convenient if it was 24hs. Not a huge deal though. Everything else was perfect.

Mauro C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard W  |  Premières impressions 
Évaluation :
5

The staff in Carlsbad was very helpful and kind. Thank you!!

Geri-Lynn L  |  Expérience générale 
Évaluation :
5

Very easy to work with. Good communication. Always seems to have the customers best interest at heart. Sonya and co. do a great job.

Cooper G  |  Expérience générale 
Évaluation :
5

Sonya is the best! This is my favorite self storage center around the country. Thank you for all you do!!

PATRICK J  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lola L  |  Expérience générale 
Évaluation :
5

Merci!

James K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harvey o  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Maria L  |  Expérience générale 
Évaluation :
5

I enjoy u-haul and feel comfortable that my stuff a safe there

OSCAR R  |  Premières impressions 
Évaluation :
5

Thank you for the easy move in! Information on which building number would of been more helpful! Thanks again. Everyone stay healthy!

Renell H  |  Déménagement en ligne 
Évaluation :
5

Sonja was amazing! Very helpful. Moving is never a stress free project but she made my experience fun and easy.

Paige P  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T  |  Expérience générale 
Évaluation :
1

I did not give permission to rent one of my units and paid for it until August 25th. I saw a lock on the door that wasn't mine and learned that they re-rented it as of August 1st. I want a refund from August 1st to the 25th of August. I wasn't given a move out slip for this unit. This is called double dipping! I had 2 units and moved out of the second unit by the 16th

Robert J  |  Expérience générale 
Évaluation :
4

As the internet mention-parking is a bit scarce-

Aaron C  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda C  |  Expérience générale 
Évaluation :
5

Sonya and her team were always very helpful with our many needs, from storage units, trucks to moving supplies. We appreciated it!

natalie d  |  Expérience générale 
Évaluation :
5

Service and staff were excellent. I think the cost was high for the small space I rented (#1160).

Corrie M  |  Expérience générale 
Évaluation :
5

The folks at the Carlsbad site were most helpful, professional and friendly. I would recommend this facility without reservation.

Mario Y  |  Premières impressions 
Évaluation :
5

I was very pleased with all of my experiences at this facility. The storage space met my needs, and the staff is helpful and friendly.

Susan B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy D  |  Déménagement en ligne 
Évaluation :
5

Staff is courteous and professional.

Clifford M  |  Expérience générale 
Évaluation :
2

This facility gate was down the whole time we were there (6+ Months) very inconvenient to access only during short office hours. I have rented these retail storage sites for years for personal and business CA, AZ - some from UHaul. This was the worst experience (for this one reason) I have every had. Storage is not that hard. I was very surprised the self service gate access was not fixed this whole time. We came to your facility on short notice due an emergency in the family - never thinking the gate would not be fixed for Months......

Gregory S  |  Expérience générale 
Évaluation :
5

Sonya is very helpful.

Reginald N  |  Premières impressions 
Évaluation :
5

This is hands down the best storage facility I have ever worked with. I am a local resident and have needed to rent space here for the past several years. Sonia knows her stuff, she and her her crew have been awesome to me and my entire family, always working beyond expectations. They were always kind and helpful with any help we needed. I can't tell you how many times I saw Sonia SPRINTING across the facility trying to hurry to help a customer. I have witnessed her and her colleagues patiently and calmly deal with the craziest of irate customers. I really don't know how they do it. I just cleaned out my last storage locker, and I have to admit, I'm gonna miss those guys-they are good people.

TERRI L  |  Expérience générale 
Évaluation :
5

Everyone was so friendly and accommodating especially during Covid and having to move. So grateful for this uhaul facility!!

Sara L  |  Expérience générale 
Évaluation :
5

nicest storage experience I have had.

LYNDA L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grant R  |  Premières impressions 
Évaluation :
5

Great customer service, clean/well maintained storage facility, and convenient payment methods. Sonya is the best!

Dawn A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles F  |  Premières impressions 
Évaluation :
1

No thank you

Sabrina G  |  Expérience générale 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joel R  |  Expérience générale 
Évaluation :
5

Sonia was very professional & helpful. The other staff are very nice & helpful also. This location is kept very clean. Is was a pleasure doing business with you !

LUCY D  |  Expérience générale 
Évaluation :
5

The young woman and man who helped me were amazing.

Charles F  |  Premières impressions 
Évaluation :
5

Awesome staff and service. Very clean and well maintained.

Gregory S  |  Expérience générale 
Évaluation :
5

Uhaul of carlsbad was great professional friendly helpful clean accessible...everything I needed wonderful experience

Pamela M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frances c  |  Premières impressions 
Évaluation :
5

Sonya is the best face with the place. She is so accomaodating.

Judith L  |  Expérience générale 
Évaluation :
5

Great customer service, friendly & helpful staff at pickup and drop off. Truck did the job. No complaints!

Matthew C  |  Premières impressions 
Évaluation :
5

U guys were great

Robert E  |  Expérience générale 
Évaluation :
5

Excellent

Michael B  |  Premières impressions 
Évaluation :
5

I was very pleased with my experience at the U-Haul storage facility. Price was the only reason I left there.

SHEILA E  |  Expérience générale 
Évaluation :
5

Convenient, easy access and friendly staff.

Edith L  |  Expérience générale 
Évaluation :
5

The staff is extremely helpful and pleasant.

Donna M  |  Expérience générale 
Évaluation :
5

Love this facility

Sarah G  |  Expérience générale 
Évaluation :
5

Great service and outstanding staff

Gregory S  |  Premières impressions 
Évaluation :
5

Storage unit was clean

Kent T  |  Premières impressions 
Évaluation :
5

They could not have been more efficient or more friendly. Excellent service.

Michael C  |  Expérience générale 
Évaluation :
5

Great helpful people

GRAHAM P  |  Expérience générale 
Évaluation :
5

Never had an issue. Staff were always super helpful and accommodating.

Jennifer L  |  Expérience générale 
Évaluation :
4

The only problem we had was beyond the staffs' control as it was a computer programming issue. My swipe card took a couple trys and they couldn't get the "clicker" to work. Will try again this AM.

Geri-Lynn L  |  Premières impressions 
Évaluation :
5

Will be better to have a garbage container for small garbage. Merci.

Alexandra A  |  Expérience générale 
Évaluation :
4

Helpful

HUNTER M  |  Expérience générale 
Évaluation :
5

Merci

Sabrina G  |  Premières impressions 
Évaluation :
5

Great folks and very accommodating

DORTHEA H  |  Expérience générale 
Évaluation :
5

I will coome back for future storage needs.

Renz B  |  Expérience générale 
Évaluation :
5

Excellent and knowledgeable customer service.

Anita H  |  Premières impressions 
Évaluation :
5

Great-Great customer service, thank you!

jim j  |  Premières impressions 
Évaluation :
5

Outstanding Customer Service!!!

Kenneth S  |  Premières impressions 
Évaluation :
5

I did not go into the office a lot, but whenever I did the people who work at this facility are so very nice! The also were always able to answer any question I had. Thumbs up to all!

JUDITH M  |  Expérience générale 
Évaluation :
5

I couldn't have been a happier customer. In general I have a negative opinion of U-Haul as a company. But, you guys at the local facility have changed my opinion. It was wonderful being a customer.

Jeff G  |  Expérience générale 
Évaluation :
5

We had our storage unit for many years. Sonja was the best and we were very sad to leave. We will continue to recommend this storage facility for years to come. Lorie Buscemi

LORIE B  |  Expérience générale 
Évaluation :
4

The staff was great and the process was easy.

Karla B  |  Expérience générale 
Évaluation :
5

Great Staff, helped me with all of my needs!!! I will use them again for my storage use. They went way and beyond to help me Outstanding Customer Service!!!!!!!!!!!!!!!!!!!!!!!!!

Kenneth S  |  Expérience générale 
Évaluation :
5

The facility was well maintained and the units are climate controlled so it never got too hot. I just wish there were lights in the unit, but otherwise, everything was great!

Emily M  |  Expérience générale 
Évaluation :
5

The best place I’ve ever had a storage unit!

Julia T  |  Expérience générale 
Évaluation :
5

Thanks to Sonya and her staff. Always helpful!!

IAN K  |  Expérience générale 
Évaluation :
5

👍

KYLE E  |  Expérience générale 
Évaluation :
1

location manager was very rude. Storage size was not as indicated. was 8 ft vs 10 ft which was very inconvenient. doors were too small to move furniture through.

Christopher C  |  Expérience générale 
Évaluation :
5

All the staff were very professional and helpful. Merci les gars!

MATTHEW B  |  Premières impressions 
Évaluation :
5

Sonia and Robert are amazing

THOMAS P  |  Expérience générale 
Évaluation :
5

Very polite and professional

Stephen D  |  Premières impressions 
Évaluation :
5

Facilities were very clean and staff was helpful.

Philip A  |  Premières impressions 
Évaluation :
5

Very helpful and friendly staff. Clean storage units.

Sierra R  |  Premières impressions 
Évaluation :
5

The staff were extremely helpful. The facility is super clean and the storage units are easily accessible. It is also very secure and they have moving carts everywhere so loading/unloading is a breeze

Balwant R  |  Expérience générale 
Évaluation :
5

Sonya was one of the best people I have ever encountered in a customer service setting. She helped me pick boxes and get all set up. If I had more room to write, I could tell you how great she was!

Susan M  |  Expérience générale 
Évaluation :
5

very friendly and helpful! Thank you.

Viridiana P  |  Premières impressions 
Évaluation :
5

Sonya was great in our space rental process! Merci!

Kathy L  |  Premières impressions 
Évaluation :
5

Great people. Super easy to work with. If I ever need storage again, they will be the ones whom I go to first.

Ronald L  |  Expérience générale 
Évaluation :
5

I was very impressed with the storage facility. It was clean and maintained beautifully. Storage places I never pleasant to go to but this one actually was!

Mary T  |  Expérience générale 
Évaluation :
5

Perfect transaction. Great staff.

Wayne P  |  Premières impressions 
Évaluation :
4

...

Odell L  |  Expérience générale 
Évaluation :
5

The crew is super helpful and friendly. Corporate flaw is prices change with availability. Long term/time customers are not given the discounts of new customers. Loyalty begins with business.

evangelina m  |  Expérience générale 
Évaluation :
5

Sonja was so helpful.

Jacqueline Y  |  Premières impressions 
Évaluation :
5

Everybody was friendly and courteous and helpful thank you

Marvin J  |  Expérience générale 
Évaluation :
5

Sonya was very helpful and the move in was very smooth and easy. The storage facility is very clean and well organized. I was able to use one of the available rolling carts to assist in my unloading!

Island W  |  Premières impressions 
Évaluation :
4

I noticed it was very clean . The carts were very handy, clean and helpful.

Cheryle A  |  Premières impressions 
Évaluation :
5

Very helpful and convenient

Jay R  |  Expérience générale 
Évaluation :
5

awesome kind of expensive but worth it

Brian M  |  Expérience générale 
Évaluation :
1

The staff are rude, unnecessarily mean spirited and unhelpful. Every interaction with them was unpleasant. The prices were not as advertised. We will avoid Uhaul and this location in the future.

Tulin F  |  Expérience générale 
Évaluation :
5

I've always had a great experience doing business with this location. Sonya and her staff are extremely friendly, helpful, courteous, and a pleasure to work with.

Jamal H  |  Expérience générale 
Évaluation :
5

Super easy and super friendly owners! The storage area is so clean as well.

Carol S  |  Premières impressions 
Évaluation :
4

everyone was always nice and helpful.

Wendy K  |  Expérience générale 
Évaluation :
1

From the Person taking the order to not making appropriate change from 26 Ft to 20 ft truck, to the truck not being available the following day until -11:15am instead of 8am and making me drive 2 hour

Louise W  |  Premières impressions 
Évaluation :
4

Everything went very smoothly

Stephen J  |  Premières impressions 
Évaluation :
5

Everyone very helpful.

Carol A  |  Premières impressions 
Évaluation :
5

Great customer service. Very knowledgeable staff.

Balwant R  |  Premières impressions 
Évaluation :
4

mmmmmmm

Gibson T  |  Expérience générale 
Évaluation :
5

the customer service was above reproach! the vehicle was clean and immediately ready. the storage unit was ready and clean as well.

IAN C  |  Premières impressions 
Évaluation :
5

They found an appropriate sized space that is easy to access right away.

Mistala C  |  Premières impressions 
Évaluation :
5

The staff was very helpful and friendly!!!

Alexandria V  |  Expérience générale 
Évaluation :
4

I was given gate card to access storage but only during certain hours. It would be better if I was about to access it 24 hours

Michael M  |  Expérience générale 
Évaluation :
5

Everything was nice and straight forward.I only needed the facility for a month while I was living in a hotel. Everything met my needs and they are U-Haul onsite, so getting a truck for a day was easy

Philip C  |  Expérience générale 
Évaluation :
5

I especially appreciated the courtesy and attention of office manager Sonya.

JAY S  |  Expérience générale 
Évaluation :
5

I was so happy to have a swift experience signing up but extremely happy that the facility was so clean. It is night and day from the rat infested public storage I just moved from.

Mary T  |  Premières impressions 
Évaluation :
5

Efficient staff.

Gibson T  |  Premières impressions 
Évaluation :
5

Thanks for several years of outstanding service.

ROGER R  |  Expérience générale 
Évaluation :
5

Great service!

Yekaterina V  |  Expérience générale 
Évaluation :
5

The manager Sonja is terrific. Kind and VERY capable. Made everything easy for me. Merci.

Elizabeth D  |  Expérience générale 
Évaluation :
5

Thank you for being so kind! I will always recommend this location to all my family and friends. anytime I may need to store my belongings I'll be back!

Courtnie M  |  Expérience générale 
Évaluation :
4

Accustomed to storage units being available until 9 or 10pm. This one wasn't and if I had a daytime job it would have been very difficult to work around the hours. Staff was very friendly & helpful.

maenegte p  |  Expérience générale 
Évaluation :
5

The only reason I left was the frequent and size of the rent increases, that weren’t justified by neither local or corporate U-Haul management.

CHRIS W  |  Expérience générale 
Évaluation :
5

At every contact with any of staff at UHaul Carlsbad I was treated politely and professionally Sonya is a great representative and is clearly interested in every customer treated respectfully, thank u

Stephen L  |  Expérience générale 
Évaluation :
5

SONYA AND HER TEAM ARE PLEASANT, HELPFUL AND VERY PROFESSIONAL AT ALL TIMES.I WILL HIGHLY RECOMMEND TO ANYONE THE GREAT SERVICE THEY PROVIDE.

LINDA S  |  Expérience générale 
Évaluation :
5

worked well for my needs

Darlene L  |  Expérience générale 
Évaluation :
5

The professional service and great attitude of the staff and Manager of the Carlsbad U-HAUL is what kept me at that storage facility. I have moved to Oregon and have been a very happy customer.

BUCK L  |  Expérience générale 
Évaluation :
5

Sonya and staff are very efficient and friendly making it very easy to rent both a storage locker and rental truck. Merci.

Bradley S  |  Expérience générale 
Évaluation :
5

It was great

SARAH E  |  Expérience générale 
Évaluation :
5

very expensive but willing to pay more for the convenience.

NICOLA S  |  Expérience générale 
Évaluation :
5

The staff was always helpful no matter who was there or what my needs were. The facility was very well maintained and always kept clean.

Todd M  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
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