The staff was very nice on taking care business
CASSANDRA B | Expérience généraleCustomer Reviews for U-Haul Moving & Storage of East Lake
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Thanks
Pamela G | Expérience généraleThe staff was AWESOME❣️
JEANETTE SIt’s ok
Larrethan D | Premières impressionsfake price..real price is way more.
JACK WKeep on doing what you been doing. Giving good service when wanted.
JIMMY HGreatest
dOLLIE d | Expérience généraleMinor damages to the ceiling if the unit .. over all great experience besides that
Kyrion L | Déménagement en ligneEveryone was professional
PATRICIA RLearn to reply when contacted regarding issues
MICHAEL CYou all gave Excellent service
RODERICK HThe lady in the office went above and beyond!
MADALYN MThe young lady that checked me in and was very respectful and made sure I would receive the final invoice. The radio was not working in the truck.
WONICA WMake sure to do the job correctly, leave keys for customer to check in after hours like you told the customer you would do. Had to wait on employee to come back to work to check me in to give me uhal keys. She had a bad attitude because she upset that she had to come back to work after she closed. She was very rude to me and did not show me which truck I was renting. I asked which truck is it and the employees response is the numbers are on the keys and she walked out got in her SUV and left. Very rude very unprofessional service. Also the amount charged is more than the amount she quoted me.
ALESHA HGreat job.
Teodora NSabrina was very friendly and helpful 👍🏾👍🏾👍🏾
Jessica T | Premières impressionsVery friendly and helpful staff!!
TODD BVery nice people and service
MOHAMED A | Expérience généraleI have no suggestions. From beginning to returning the vehicle I was completely satisfied with the price, the ease of reserving and the ease of returning.
KATHY FGreat professional place
MICHELLE R | Premières impressionsNothing. The service you gave me and my wife was very good 👍🏾
HAROLD HThe young lady was very professional. She explained everything to me and answered all of my questions. Nice job!
PORTIA BMake sure that the equipment (utility dolly) is available at the center before renting it out. I was stuck with a appliance dolly that wasn't very helpful. I was only offered that when I checked and saw it wasn't in the truck. The operator wouldn't have said anything if I hadn't.
William Lthe truck was dented on the passenger side when i picked it up but other than that it was ok but shouldn’t u-haul have insurance to fix the truck???
ROSETTA MThe desk was inadequately staffed. The equipment should have been inspected and the customer assured that all was okay with the equipment and the terms and conditions of the contract. Being told to just leave it and walk away is a disconcerting experience. There was really nothing wrong with the pick up and drop off locations; rather, the deficient parts of this experience had to do with corporate practices, tools, processes, and policies. There has been a notable decrement of service since this past June when I rented a van and car hauler. Whatever y'all changed, change it back. The reliance on poor technology and the customer to do what the company is responsible for doing is a failed business model. Customers are PEOPLE, not widgets.
JAMES MLove how easy and user friendly self-checkout was!
Katherine NEVERYBODY WAS GREAT
RICSHELLA RThe guy that worked the 1st Ave N location on 12/27 around 4:40p was wonderful and really nice. The entire experience went smoothly. I didn't have any issues. I would definitely use this U-Haul location again.
DOMINIQUE WThere's only one important thing I would like to bring to your attention. While I was driving the vehicle I noticed there was roaches in the front cab. This was quite unusual because I've never seen them before while renting a van from U-Haul. You guys might want to spray these vehicles from time to time.
BARBARA JWhen I arrived at my scheduled time the truck I reserved was not available and I had to be given a much larger truck.
EMILY MI use uhaul often, this my first time using your storage..I just hate that it's not a flat..And your charging more for ground level units..But ok, have a great day.
Pamela G | Premières impressionsThe young man who was a U-Haul associate was very attentive, the equipment was nice. He answered all my concerns and took care of me, he told me if I had any problems with the equipment please contact them to let them know. He was there on my return and refunded the unused portion back to my card. Thank you very much you all for a nice associate that will one day run his own U-Haul store.
BRENT DBien
JOSE RVehicle needs an alignment it's pulling to the left and the check engine light is on. Otherwise, my mission was completed. Thanks! The staff were very helpful and professional and knowledgeable.
KENDRA JWe had ordered a a furniture dolly and stand dolly which the associate said they didn't have them. We asked if there were any other locations we could grab them from and she said she didn't know and was unwilling to help. We had to ask for the cost to be removed which I feel like she should have already planned to do given we didn't receive the equipment requested.
MICHAEL BGreat & friendly staff at this location and they provide perfect service. Everything went better than planned.. Good instructions, directions & assistance from the staff and helpful tips for everyone. I would rent from this location again at any time. The staff does awesome job.
Antiono eThey did not have any of the dollies I ordered online. I badly needed an appliance dolly and had to get one from Home Depot
John LThe Worker Had A Horrible Attitude She Was Outside Smoking When We Pulled In I Never Used U-Haul Before So I Had Questions That She Answer In A Smart Tone You Don’t Do That To Customers Now I Wont Come Back Again That Attitude Is Nasty She Looked At Me Crazy Because I Asked A Question As If Duh You Should Know Thats Horrible Customer Service Your On The Clock Outside Smoking And Mad Customers Came In If You Don’t Wanna Work Stay At Home
ARMESHA WWas very helpful
LARRY WThis location is in one of the worst areas and one of worst people at the door. The piece of garbage was annoyed with me because I was annoyed with my reservation being moved to a location 20 mins away from my planned pickup. She had just gotten food and has the worst "resting bitch face". She didnt even have my furniture dolly... I searched the floor and found something that resembled a childs furniture dolly anyway. To hell with Birmingham
CHRISTOPHER MMy experience was awesome and I would 10 out of 10 recommend this location to anyone. I forgot the young ladies name but she was friendly with a great personality and very knowledgeable.
TANYA SEverything was fine
PATRICIA FShe couldn't give me credit for the dolly I didn't receive.
La'Shan WSabrina and the team that work at this location provided me with excellent customer service. Initially I was hesitant about using this location but I'm glad I did. Each time I needed to purchase packing supplies they were very helpful. I even rented a truck to move some things and the rental went very smoothly. I really appreciate the great service that I received!!!!
Latonya SFriendly and great service!!!!
ROBERT SReturning clerk had poor customer service skills
MARCHE' GWhere is my money deposit
ALISHA WAbsolutely a great experience and the teammates were very professional and friendly I've always had great services thanks.
Martha JThe person there this morning gave me the impression that she didn’t want to be there
Aldolphus TGreat service! The customer service representative made my reservation in the time that I needed.
TIMOTHY LWasn't told that I was supposed to drop off at a different location than what I signed up for. Was told I'd be charged a wrong drop off fee. Was also charged an extra day. Not helpful at all. Don't use this location.
Jackson WThe employee was super nice and helpful, made everything easy would definitely recommend this location.
Viofa SMerci
PHILLIP TKeep up the good work
WILLIE RThey failed to give two wardrobe boxes that I purchased to the driver who picked up the truck. The back of the truck was covered in sand and plant debris. The engine in the truck isn't working right.
BENJAMIN WLove this place
MOHAMED A | Premières impressionsAucun
ANGELA C | Premières impressionsI was very pleased
PATRICIA J | Expérience généraleThanks alot
Lisa B | Déménagement en ligneVery good service
Joyce H | Premières impressionsThe unit was smaller than advertised , with a built in air duct taking up about 6 sq ft. Will need some form of compensation
Josseph C | Premières impressionsI am very sadden I had a delinquent bill and it was paid in full by way of sponsorship 6xx.00 dollars. I kept getting the run around about the locks being cut off. I had a circular lock the unit was up for auction. The kept telling me a man in alley had the cutter. To make a long story short I was not working this was the reason for the sponsorship donation in the 1st place. We'll the bill grew again and it was up for auction again after ther would never cut my lock. On the 2 ND auction there was a technicality and could not auction the following month it sold and I lost everything. Simply because they would not cut my lock as they said they took there's off but did not cut the thebold lock they told me I was responsible for contacting a locksmith which I no is not true. When I called back they told me everything had been sold and picked up. This was very important things for my family. The integrity us this location is greatly questioned. I will never utilize them again I pray others have not been effected by this unprofessional experience. It's as if they saw the items. And went for it. Without following procedures.
Melinda S | Expérience généraleI received great customer service
Jamika P | Premières impressionsIt's pricey but it was worth it. Thanks for a great experience!
JESSIE S | Expérience généraleThe Lady was very nice & respectable
Johnathan S | Premières impressionsPeople was very nice only thing went wrong was they didn't have my paper saying I paid in February and they didn't know I had got my things but overall it was nice
Cynthia S | Expérience généraleI wasn't able to pick up trucki @ Eastlake and had to go to Fultdale for pickup which was inconvenient. Staff was very helpful and professional . No problem with the storage
Fredenia C | Premières impressionsI really enjoyed being in the company of the friendly staff
WANDA B | Premières impressionsThe workers were very nice. The manager She was always there if needed. Thank U All.
Samatha E | Expérience généraleI wouldn’t recommend anyone to come here I had things stolen out my building even with a lock on they will go in your building from another side come across the top I advise if you want your things when you come back for them this is not the place to come never again
Anthony H | Expérience généraleThe only thing good about the Eastlake Uhaul were the employees that is all!!! The storage space was extremely too small and way too expensive and infested with mice. A storage unit 5 times larger than the largest storage Uhaul offers at Metro was about $80 cheaper. Mice and mice sh*t is EVERYWHERE! It's so infested with mice the poor employees are stepping on the like bugs. Like I said the employees are very good to work with and Uhaul lucky to have such a good staff under the poor conditions they have to work those ladies deserve a Raise!!!
Jaquarius S | Expérience généraleA lot of my items got mildew and rat droppings everywhere it was supposed to be controlled climate
Johnny H | Expérience généraleJust had a bad smell from the mices in the units
Petra A | Expérience généraleThe worker she was very helpful. She was very helpful when she connected the trailer to the hitch on my car. Because I've never done it before. I was able to watch her do it. So I'll be able to connect/disconnect the trailer on my own. But the unit my belongings were stored in was disgusting. Mice droppings ruined some of my things. I had to throw away some of my belongings while moving out. I'm pretty sure I'll be throwing away more. Once I able to go through more.
Katherine B | Expérience généraleHave been with U-Haul for some time. Management and Staff are very Helpful.
Samatha E | Premières impressionsJust nasty my tvs got stolen .my lock was cut n removed for nothing.. rat infestation bugs just nasty mildew
Cathy T | Expérience généraleWell, I spoke with someone within 5 days of getting the storage unit letting them know that we moved out of it. I rented a U-Haul from the Centerpoint location. I hate that it wasn't put in the system properly stating that I didn't use the unit for a full month. Other than that, everything was fine.
LATAUNA M | Expérience généraleI didnt get my truck until 2 hours after reservation time so i missed my movers. I had to be out of the house the next day and because i missed my movers, my family and i had to move our things ourselves. Customer Service said all they could do was extend the truck to 24 hours but because it was us moving our own things, we are still not done! Some of the staff are very careless, their customer service SUCKS! And to top it off, the uhaul is currently stuck in the mud SMH
ROSHUNYA W | Premières impressionsI was not pleased with the size of the unit. iIt was advertised as being larger but the actual space to be used is smaller. The explanation was given that the price reflected that. Had I known that I would have not rented. The manager is very professional and nice to deal with that was the reason I chose to rent after renting a trailer. When I arrived and found that the unit was misrepresented and not all the 6x8x6,5 area was useable, it was too late for me to switch. I requested a price accommodation from customer service and the store and was denied. I am not satisfied and I would like to discuss this matter with a resolution.
BRIDGIT D | Expérience généraleThe lady that assisted me was fantastic. I don't remember her name but she closed yesterday 5/31. Even turned the fan towards me when I complained about being hot.
LATAUNA M | Premières impressionsThanks for the first month free
Christine b | Premières impressionsI had my storage for 4 years I never had any problems great customer service staff was polite and help thank you for all you do I'm blessed to have a home built and will be relocating .
ROBERT W | Expérience généralePretty good
Kenneth J | Expérience généraleThanks for helping me
Verna M | Premières impressionsStaff not too friendly. I also feel that if I end my rental agreement a few weeks early my rate should be protated
Ronda h | Expérience généraleThere are rooms for improvement in the storage area. But the lady that helped check us in was phenomenal, kind and assisted us beyond what was expected.
Dave B | Premières impressionsGreat staff and management! Thanks so much for everything Eastlake UHaul.
STEPHANIE B | Expérience généraleRepresentative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!
Marche' G | Expérience généraleRepresentative went out of her way to be helpful with unit sizes. Knowledgeable about products and helped with communicating with surrounding facilities offering wider units. She was amazing!!
Marche' G | Premières impressionsEvery time I called they always answered the phone and answered my question and was very pleasant and helpful to me. I am some what handicap so every time I went to my storage unit they would help me
regina s | Expérience généraleEvery is very nice and friendly and helpful
LESIA B | Premières impressionsneed longer night hours for access for working people and on weekends.
Lutricia B | Expérience généraleservice rep was very competent and was intent on making this a pleasant and productive experience
Dorris S | Premières impressionsStaff was very nice except Marissa the new Manager.
Margaret W | Expérience généraleWorker's Are Helpful and Friendly. Service Was Very Good. I Like Management She Knows Her Job.
Sharon L | Premières impressionsThe lady that worked on 4/6/19 was exceptional. She worked alone and were very busy. She remained professional and prompt. A one woman expert. Hats off to her. Great Job! From Tampa Fla 11am 4/6
Tracey M | Premières impressionsVery good used them all the time
Jessica P | Expérience généraleNo problem accessing items. Area always clean and secure. Other than expected dust, items, including 2 guitars, were fine when removed after several years stored.
JENNIFER D | Expérience généraleCustomer service training and to relate to customer and be ready to answer any questions of just say they don't know and go and find the answer from someone who might know Thank you for you service
Gwenlyn B | Expérience généraleNo additional comment
JEFFREY F | Expérience généraleThey were very courteous
Diane J | RéservationGreat job and keep up the good work
Friatina W | Expérience généraleThey was really friendly an helpful every time i needed help they was rite there when i needed help
james b | Expérience généraleThe staff was very professional and respectful. They made everything simple and understandable
Juniel R | Expérience générale