Customer Reviews for U-Haul Moving & Storage of Honolulu

7 628 évaluations

2722 Kilihau St   Honolulu, HI 96819
(In Mapunapuna Industrial area business district, located on the corner of Kilihau st and Kakoi st)

(808) 836-0977

Consulter la carte de l'établissement

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm

Services dans cet établissement :

Pour nous contacter

(808) 836-0977

2722 Kilihau St
Honolulu, HI 96819
(In Mapunapuna Industrial area business district, located on the corner of Kilihau st and Kakoi st)

Services dans cet établissement :

Heures d’ouverture

  • Lun au jeu : De 7 h am à 7 h pm
  • Le Ven : De 7 h am à 8 h pm
  • Sam : De 7 h am à 7 h pm
  • Dim : De 9 h am à 5 h pm
  • Inspection gratuite du remorquage
  • Propane payable à la pompe
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Cherrybell, Grace and Larontae were amazing!

DARREN P 
Évaluation :
5

Rodney and staff are awesome!! From the checkin experience to returning of the 20ft. Truck.. Everything went well.. Staff very friendly.. well run operation!!酪 Respectfully, Mr. Angel Pablo

Angel P 
Évaluation :
5

Great love the location and would use the service again

NANISE W 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARSHALL H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea K 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Brandon A 
Évaluation :
5

Check in lady was very professional and friendly. Manager and other staff as well checking back on return polite and professional as well.

GUY R 
Évaluation :
5

Great Customer Service, Knowledgeable and Friendly Staff, Will Be Back In A Few Weeks to Rent Again

Clifford K 
Évaluation :
5

Better network connection

HEATHER K 
Évaluation :
5

Service was efficient & reliable. I had to change my reservation to 4 days earlier & they accommodated my request immediately. I was impressed with their flexibility. Returning the trailer was efficient & time saving. Very good experience overall.

William F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kacey Y  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nick P 
Évaluation :
5

Rodney is the one to see. Knowledgable, friendly, absolutely customer service oriented.

ALAN K 
Évaluation :
5

Very knowledgeable, courteous and friendly staff!

Douglas S 
Évaluation :
2

The location was poorly organized. When I returned the vehicle I was told I had to wait outside and the employee would do it. The employee took the key and left me standing at the rear of the vehicle. I am handicapped and am at a high risk for falls and I used the vehicle as asupport. The employee never returned, told me the total or spoke to me. I waited a more than a reasonable amount of time and then the employee got in the vehcle without speaking to me and drove away. I had been using the vehicle to as support and almost fell. Since I did not know what was going on I entered teh store and was told that I had to go outside to return my vehicle. I said I had been waiting outside and one of teh employees had driven away with the vehicle and my paperwork. After a short period of time teh first employee retruend and told me my total and asked to charge my card. I do not know how many extra miles the employee drove but my bill is inflated. The manager is aware of this but really did not know what to do or how to handle the employee. The employee started accusing me of not liking her and being told to drive away with the vehicle. As a customer this was a very unpleasant experience and I just wanted to leave. While I do not rent from Uhaul often I have in teh past and this certainly does not measure up to prior expeiences.

William G 
Évaluation :
5

Great service all the way around

Alessandro P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

harvilee t  |  Expérience générale 
Évaluation :
5

All workers were great. Everyone was really busy and despite looking like they're short handed they provided great service. They all should need a raise and more help! Kudos to Honolulu.

Romeo Y 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JON K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian N 
Évaluation :
5

Accessability should be 24/7

KATRINO D  |  Premières impressions 
Évaluation :
3

Engine had a very bad exhaust leak and the front brakes needs to be serviced due brake pulsating, inside and outside was clean

glenn f 
Évaluation :
4

My move out date was 05/15/25. I rented a storage unit from 2022 - 2025, and the rate changed on me several times…So NOT cool!!! *Please know: Staff was always nice, helpful, and very professional.*

Benita B  |  Expérience générale 
Évaluation :
4

Doors were hard to close and needing maintenance. breaks needs maintenance, AC needs maintenance (blowing hot air for a long period)

GAUTA V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M 
Évaluation :
4

Never needed to even enter the building and I was on my way.

Paul S 
Évaluation :
5

Rodney always friendly and helpful. Cherrybell was also good at checking in.. Great customer service! Respectfully, Angel Pablo Jr.

Angel P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENNIS B 
Évaluation :
5

Nothing... customer service was amazing and very helpful.

DRAKE C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carlos W  |  Premières impressions 
Évaluation :
5

In the bathroom, the toilet needed to be repaired, not just sanitized. The employees were kind, helpful, and knowledgeable. They deserve to work in a clean building where the toilet flushes.

DEISIRE M 
Évaluation :
5

It’s in a central area which is great.

Jes B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Georgene E 
Évaluation :
5

good helpful person thank you for the help

DARRYL R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWINA H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stephen K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonzia R  |  Expérience générale 
Évaluation :
4

Mentioned to the worker that when we would brake the entire van would shake vigorously. It affected the way we had to drive and brake. Did more loads so that we could keep the load smaller which caused us to make more trips than expected.

Maraea A 
Évaluation :
4

Always good customer service 👌

Lexuss T 
Évaluation :
5

great friendly and good service. discounts for early return within 4 to 6 hours.

roy v 
Évaluation :
5

Grace was excellent, thank you for your assistance.

Lacy D 
Évaluation :
5

Mahalo Alex & Rod for making our moving experience seamless.

Brandi K 
Évaluation :
5

Great place to rent trucks! Always helpful and accommodating.. Respectfully, Angel

ANGEL P 
Évaluation :
5

Almost charged for an extra day because I was 45 minutes late for 4 hour estimated returned time. I paid for one day rental and was trying to return truck ASAP. My estimated truck return was off by one hour.

Mark S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry A 
Évaluation :
4

Please make sure you dont overcharge customers on gas. Nowadays it is very challenging to survive in Hawaii with the economy being the way it is. Overall the service was very good and I have used U Haul for years and its always been good, especially the customer phone support.

Keat i 
Évaluation :
5

No comment at this time.... everything went very well, very satisfied from the start of picking up vehicle to the returning of the vehicle.

DOUGLAS P 
Évaluation :
5

🙏🏾

Abaz B 
Évaluation :
5

Store manager Rodney was very helpful and knowledgeable in the last parts of my move, and Grace was so pleasant to work with in my booking and returning.... Thank you and all the employees at this location.. They have got moving covered...A++++++

Danton Y 
Évaluation :
5

these folks appreciate you as a customer, great place!!

CRAIG L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene T 
Évaluation :
5

Erlinda, the manager on duty was very helpful and Marche was very pleasant to help me with the inspection prior to leaving the lot. Thx a bunch.

DANTON Y 
Évaluation :
2

It took me over 45 minutes to pick up my rental. I had planned to use the app, but the verification process (which was not explained during reservation or anytime before I tried to start the rental) was taking so long that I got in line inside the store, but they did not get to me in the 45 minutes and finally the app approval went through. It is not the employee's fault-they are clearly severely understaffed, and the app experience-though advertised as quick and convenient-was absolutely terrible. Will not be using U-Haul again any time soon.

Alexandra U 
Évaluation :
4

I would recommend a larger location it seemed to be a mess upon returning equipment with no where to park and seeing multiple vans, trucks almost hanging out onto the main road. I believe a larger lot would be able to satisfy that and I would like a more organized way of returning equipment. I was their prior to opening. lobby doors were open but no one was inside it was dark no lights as I checked multiple times. I then saw an employee checking in vehicles in the small lot not designed to handle the amount of vehicles that was being returned. I proceeded to make contact with no official line of waiting. She then took me after her other check in which I was grateful for I believe their should be a number system so everyone can get a fair turn and be on their way. Besides the lack of room for all trucks/ trailers being returned at this time morning prior to opening I had a great experience . I just wish their was a more organized way to return gear vs multiple people trying to push their way to returning what they borrowed. A larger warehouse/parking lot would be ideal with a take a number line where people can wait their turn and frustration in waiting becomes obsolete. However living in Hawaii I understand the cost of real-estate perhaps that has an impact on wanting to get a larger facility vs keeping that one. Simply put I like direction not guessing I had no direction just waiting around to make my way in between others also waiting around to return gear made things a little frustrating.

sean r 
Évaluation :
3

There was a miss understanding with the mileage. When I rented the van the manager told me after a 100 miles there would be a discount on the miles. When I brought the van back the First Lady was really helpful to try and figure out why I didn't get the discount. When she asked anther manager she told me I didn't qualify for the discount. She was extremely rude and took not time to explain anything she told if I had a problem to contact customer service and walked away, I was a bit disappointed in the service from her.

CARLY P 
Évaluation :
5

Staff are professional kind & now what they’re doing,

Virginia V 
Évaluation :
5

No issues, friendly staff and got me in and out timely. Satisfied with rental.

LARRY V 
Évaluation :
5

Maybe get some new trucks

Chad K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULETTE E 
Évaluation :
5

Just keep do a good job to every customer & thank for your team a great job

LEONARD D 
Évaluation :
5

Great Customer Service. No issues at this time.

PATRICK D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William T 
Évaluation :
5

There is nothing i think that needs to change or improve. Customer service was on point and the every thing flowed smooth through the experience. Thanks Uhaul.

Nolan S 
Évaluation :
5

They were friendly, courteous, and very helpful with any questions. Will be my go to spot from now on.

Reuben C  |  Premières impressions 
Évaluation :
5

Everything was great. The reserved van was ready for us!

Martin F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRISON F 
Évaluation :
3

The lights would go out in the section where my storage was and I would have to walk to the elevator area in order to get the lights back on. The indoor loading area was a good benefit and the staff was always helpful and friendly.

David O  |  Expérience générale 
Évaluation :
5

Rodney and Alex were very helpful U-Haul had what I needed for my project Very pleased Thank you!

Darryl C 
Évaluation :
5

No suggestions, experience was excellent 👍🏼

todd s 
Évaluation :
5

Manager Rodney was absolutely very helpful, when I mentioned a size storage that wasn't available he recommended another facility. Got me exactly what I needed. Plus saw me in the system from a previous rental...hooked me up!!!

Joshua T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYRENTHIA R  |  Premières impressions 
Évaluation :
5

The customer service is 10/10. I was also able to get storage with them. They were excellent in services for helping me move!

SYRENTHIA R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B 
Évaluation :
2

I will never rent from Uhaul again ..

Ruth B 
Évaluation :
5

Erlinda created the best experience!

Douglas K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GAUTA V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SPENCER M 
Évaluation :
5

Erlinda was a breathe of fresh air. Exhausted from moving boxes throughout a long hot day, I wanted TNT rental return to be swift. Erlinda made it happen… making everything so easy while catering to my exhaustion by offering a chair to sit and taking care of everything for me.

Douglad K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Georgina B 
Évaluation :
5

Staff here are really spectacular and patient. I appreciate how they helped make my experience stress less on a busy day.

MATTHEW H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel A 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mark P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Riza T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tianna I 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GLENN T 
Évaluation :
5

Special shout out to Alvin. He was totally professional, supportive and considerate. Been a while since we rented a truck from U-Haul Alvin went out of his way to go outside with me to show me how to work the app for vehicle pick up plus walked me through every aspect of the encounter. He's a real pro and great rep for U-Haul. Tom Driskill and Daniel Driskill

Thomas D 
Évaluation :
4

Manager always takes care when I rent trucks.. They have a hard working staff..

ANGEL P 
Évaluation :
5

Rental clerk was excellent in explaining process and rental return procedure. Very helpful.

Ricky K 
Évaluation :
1

Will not Recommend Uhaul to a friend or family because the general manager there sucks.

Alicia F  |  Expérience générale 
Évaluation :
5

Everything was great

david n 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YVETTE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert h 
Évaluation :
2

The woman at the counter wasn't very helpful. She just gave me the key and I had to figure out damage control procedures on my own. Nothing was explained to me. The gas level was lower than what was in the contract and I had to go in and correct it myself. Horrible service.

Chasity T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Louis K  |  Premières impressions 
Évaluation :
5

I have no comment at this time for improvement, I am completely satisfied in the way how Customer Service had handled everything, from the time I had picked up the vehicle and upon returning it at the end of the day. Everyone was friendly and helpful.

DOUGLAS P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS K 
Évaluation :
5

I think U Haul staff should be the people who take the photos of the vehicle. I don't feel that is the customer's role.

James V 
Évaluation :
5

The entire experience was wonderful. Impressed by the online check it. Will definitely use your services in the future when needed.

Haumea H 
Évaluation :
5

Can't think anything right now

chad k 
Évaluation :
5

Vehicle was old with no rear camera.

Kendrick S 
Évaluation :
5

The customer service was excellent…both on pick-up and drop-off days. Everyone was super friendly and helpful! My best UHaul experience ever!

Karen D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARRETT F 
Évaluation :
5

Great service and quick

NANISE W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH S 
Évaluation :
5

Long wait line in the morning, but as soon as I was up, process went fast and I was out rolling with the dolly in tow. Good people to work with.

FEDERICO A 
Évaluation :
5

The manager needs a raise in pay. He is an excellent supervisor with a superb customer skills.

Reginald F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raquel K 
Évaluation :
5

We thought the price was kind of high. It's advertised as 19,95 per day. But the rental easily comes to 100 or 110 a day. That's it. Other than that was good.

JOHN M 
Évaluation :
5

Lower the rates. Have the smaller trailers available at this location.

Larry P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC M  |  Expérience générale 
Évaluation :
5

I am not quite sure how you could address this, but every time I rent a vehicle I am told the gas is full and to return it full. Often, I doubt the tank is completely full, even though the needle on the gas gauge registers on full. The reason I know this is that when I fill the tank it takes more gas than my mileage would justify, unless the pickup trucks get less than 7 miles per gallon. This is not a big deal, but something to consider.

Glenn M 
Évaluation :
4

LOWER THE PRICE

BRIAN W 
Évaluation :
5

I loved those 3 ladies, Cherrybell, Erlinda and Alisia, they always take care of me. They have good customer service attitude.

Rowena U 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AINA T  |  Expérience générale 
Évaluation :
5

Staff and entire experience was great! 👍🏾

Mayetta B  |  Expérience générale 
Évaluation :
5

Rodney was the best! Got me in contact with the best moving team hands down when we needed to vacate!

Dawn L  |  Expérience générale 
Évaluation :
5

Amazing Customer Service!! I am a Guest Services Hospitality Administrator, in Waikiki for over 30 years. Mahalo & Happy Thanksgiving to Mr Rodney Doronio & Staff at Kilihau Facility!

ROXANNE M  |  Premières impressions 
Évaluation :
5

Perfect service

kamakanamaikeaaua m  |  Expérience générale 
Évaluation :
5

Rodney and the team were always super helpful and professional. I thought the large drive in bay door was great and used it multiple times for loading and unloading. Would definitely recommend this storage facility to friends and coworkers.

BRANDON J  |  Expérience générale 
Évaluation :
5

Exceptional customer service, never a problem always a pleasure. Thank U-Haul for helping Me-Haul and store all my stuff.

Gabriel A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa T  |  Déménagement en ligne 
Évaluation :
5

Check in and out process was smooth and easy. Staff was helpful, polite, and informative. The dashing young gentleman at the counter was a pleasure to work with. He was charming and handsome, not to mention good looking. Gershom I believe was his name. The rest of the staff was chill too I guess. That Gershom fella was somn else! Would rent again.

gershom l  |  Expérience générale 
Évaluation :
5

The process was very easy and my move in was quick and efficient!

Stephen M  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Holden S  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alexa R  |  Déménagement en ligne 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luz T  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHIZUE A  |  Déménagement en ligne 
Évaluation :
1

The manager would say what was convenient for him not by company rules, policy. When confronted back to what he had mentioned he would deny what was said or mentioned it was a misunderstanding. The maintenance kept the place clean, it was the workers that could do their part in cleaning. This is called Team work.

Pamela B  |  Expérience générale 
Évaluation :
5

I rented a unit for 20 years from U-Haul for my business. Having pallets and boxes delivered always knowing the items were safe and secure. Rodney was always available via text or call if I had any questions. The U-Haul team was very helpful and friendly. Asking about my kids and grandchildren it was a pleasure doing business with them.

OHANA A  |  Expérience générale 
Évaluation :
5

Thank you for offering all the services and at an affordable rate.

ISAAC M  |  Déménagement en ligne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel C  |  Déménagement en ligne 
Évaluation :
4

Danton was very helpful and patient..

Harvey N  |  Premières impressions 
Évaluation :
5

Rodney was great. They're very good ppl and took very good care of me. Thanks for everything Rodney!

Khae S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DOUGLAS W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob T  |  Premières impressions 
Évaluation :
5

Thank you for providing a secure place for personal belongings.

trinni l  |  Expérience générale 
Évaluation :
5

Rodney is the greatest!

Everett B  |  Premières impressions 
Évaluation :
4

Everyone that worked there was amazing. I wouldn't use this location again though. My friend pays less money in Kapolei and has a super nice storage unit with his own light in it. If I had a light in mine then it would've made a huge difference. There was light in the hallways but no light in the storage unit so I could never see any of my things. I literally had to use the flashlight on my phone. Very inconvenient when moving things. This reason alone I would not rent here again. What I didn't like and I could get over is also the ease of access. Having to swipe the card twice is a hassle and the system wouldn't recognize it half of the time so you'd have to repeat. You also had to swipe in two different machine. My friends storage place allows you access by you entering a pin you create. So much easier.

Catherine G  |  Expérience générale 
Évaluation :
2

Hours are not user friendly. Staff are mean

sergey r  |  Expérience générale 
Évaluation :
5

A great experience. The staff are all very professional and friendly.

paula h  |  Expérience générale 
Évaluation :
5

As always Rodney exceeded my expectations. All the staff are terrific. Can't say enough good things about them.

paula h  |  Premières impressions 
Évaluation :
5

Storage was very convenient with the option to move vehicle to unload and load our items. Manager and staff were very helpful and offered great service.

June T  |  Expérience générale 
Évaluation :
5

All good

taro p  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MORRIS A  |  Expérience générale 
Évaluation :
4

There are slight issues with availability of parking depending on time of day. It can get a little too warm inside, again depending on time of day and or season. Other than that. It's convenient

Marcus P  |  Expérience générale 
Évaluation :
5

Jordan And Rodney Were Really Easy To Work With Helpled And Guided Me Through The Whole Process… I Really Appreciate The Time And Effort To Help Me Find The Perfext Space

UAINE T  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jason M  |  Expérience générale 
Évaluation :
5

Staff is great and always helpful!

Marche A  |  Expérience générale 
Évaluation :
2

I was looking for a bigger unit and for several months asked for call backs and information on a bigger unit and never received it. The parking situation was also horrible.

dexter f  |  Expérience générale 
Évaluation :
5

General Manager is the best

Heather K  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BLAKE F  |  Premières impressions 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shane V  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick K  |  Expérience générale 
Évaluation :
5

Great service.

MARTIN M  |  Premières impressions 
Évaluation :
5

Appreciate the long hours open in the evening.

Silas L  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase O  |  Premières impressions 
Évaluation :
5

Awesome crew !

MARIELLE L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA Y  |  Premières impressions 
Évaluation :
4

There really should be more than 1 person on Oahu dealing with U-boxes. I really needed one and now have to store my stuff at a more convenient facility until I can find one.

doug b  |  Premières impressions 
Évaluation :
5

Everything about the U-Haul facility on 2722 Kilihau St and its employees & management were very pleasing in every way. Rodney and the team very helpful in caring for and accommodating for the needs of their customers. What I personally noticed was the effort put into keeping a customer pleased. whether it be using one of their many rental vehicles or changing your storage units to better suit your needs, the employees at U-Haul Nimitz were helpful in every way and more.....I would rate them 8 out of 10  stars if that were an option because their price is a little steeper then the more rinky dink storage facilities around. Very deserving of a 5 star  rating.

kamanawa r  |  Expérience générale 
Évaluation :
1

place is a joke and need to figure out who is actually in charge and find out facts before they go ahead and treat someone who didn't do anything wrong like a bad person. Really disappointed in upper management and total waste of time and money .

Kevin B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob C  |  Expérience générale 
Évaluation :
5

Rodney was extremely knowledge and helpful. I was very happy with my experience with him, his team, and the facility.

David S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas J  |  Expérience générale 
Évaluation :
5

Thanks to Rodney and staff for being so help and friendly

remedios B  |  Expérience générale 
Évaluation :
4

Keep up the good awesome JOB🌺

Lazarus A  |  Premières impressions 
Évaluation :
5

I would recommend Iwelli U-HAUL storage, to anyone looking for a safe, secure, and clean facility to store their belongings. The staff is awesome beyond words. They listen and understand the needs of their clients, and it clearly comes across in the Ohana vibe the professional staff exhibits. For my storage needs, this facility was better priced than other places I looked at. Aloha & Mahalo, to Rodney and the rest of the staff for a memorable experience!

jermel-jervonta a  |  Expérience générale 
Évaluation :
5

The staff was extremely helpful, friendly, professional and went above and beyond my expectations! Very happy I chose this location.

Brian F  |  Premières impressions 
Évaluation :
5

Rodney is a gem within your employees. I went there earlier this week mentioning I had used the phone to order 2 storage units. Rodney asked to verify the info, and, sure enough, one of the storage units dod not exist. He then found a large enough storage unit that I did not need two. Then he canceled the inaccurate order and put me on the new storage unit. Give this man a raise.

Annabelle c  |  Premières impressions 
Évaluation :
5

Staff were super helpful

Patrick K  |  Premières impressions 
Évaluation :
5

Great stuff and very professional

remedios B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy C  |  Expérience générale 
Évaluation :
4

The staff was friendly but very short-handed. When you don't hire enough workers it makes for a very long wait. They are not moving slow, it is usually only one person there! Also, it was very frustrating to get into the storage facility because we would have to swipe the card over and over to get in and there was nothing wrong with my card and I saw it happening to other people. Your security is good, but don't keep your customers out too!

Frederick M  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anderson B  |  Expérience générale 
Évaluation :
5

Rodney was great help.

Brayden W  |  Premières impressions 
Évaluation :
5

Very great customer service!!

Vincente L  |  Expérience générale 
Évaluation :
5

Above and beyond! Rodney is great with getting the right storage needed!

kele m  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis B  |  Premières impressions 
Évaluation :
5

Rodney D and Staff are simply Amazing. They are very honest, humble and enjoy helping customers. I am a returning customer. This is my go to Uhaul location. Mahalo Nui Loa Rodney and Staff, Captain Vince 1 Epic Tour

Vincent M  |  Premières impressions 
Évaluation :
5

Totally pleased with faculties and staff

PHYLLIS M  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael D  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rikita T  |  Expérience générale 
Évaluation :
5

Rodney and staff are awesome! Professional,compassionate and welcoming. They all do their part to keep the facility clean and safe! I will tell all of my friends and family to choose UHAUL! GO TEAM!殺

Kristi M  |  Expérience générale 
Évaluation :
2

I made a reservation online and called customer service to confirm my reservation. When i got to the facility, they had no record of my reservation, except for my credit card. My card was on file, but NOTHING else, so they were prepared to charge me, but I had to repeat the process to reserve for a third time since the first two times were not good enough. The supervisor of the employee helping me was not very helpful and they let her struggle and it took over 30 minutes for me to REDO my reservation. Waste of time and then they forgot my dolly and made the swipe card wrong for the facility. Will not use Uhaul again after my one month of storage is up.

Tim F  |  Premières impressions 
Évaluation :
4

Easy access, friendly staff, clean.

kathryn p  |  Premières impressions 
Évaluation :
5

Contained my business equipment and entertainment equipment for 15 years excellent service manager Rodney wonderful staff wonderful and also Bernie the lady who takes care of the facility cleaning all very professional and very nice but my recent job disability is causing me to stop work and remove my items from the storage room it was a sad day

david s  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRED H  |  Premières impressions 
Évaluation :
5

Awesome staff. I wouldn’t have left if I wasn’t moving off island.

PAUL Y  |  Expérience générale 
Évaluation :
4

It is good and perfect.

Trina O  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLIE L  |  Premières impressions 
Évaluation :
5

Rodney was amazing!

Matthew H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

elena s  |  Expérience générale 
Évaluation :
5

Rodney and his staff have always been amazing to work with! They are truly helpful, professional, knowledgeable! They go out of their way to provide great customer service! Mahalo Rodney and team for always being awesome to work with!!

PATRICIA E  |  Premières impressions 
Évaluation :
5

Thank you keep up the job 😀😀😀

ERLINDA B  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GLEN S  |  Premières impressions 
Évaluation :
5

Excellent customer service

Dale S  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jamie H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bianca G  |  Expérience générale 
Évaluation :
2

Besides there is a lot of homeless people at the facility, there were always dead bugs on top of our boxes. There were small moths flying around. We have clothes in some of the boxes, we can't afford moths in our clothes. I'm sorry Rodney, your crew is awesome, but the storage facility itself did not meet my expectations.

Marie V  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

antonio c  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rechelle A  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth V  |  Expérience générale 
Évaluation :
4

24 hour access and more availability would be nice. Also, both of the units I rented had large poles in them, and I wasn't warned until we went to them.

Trevin H  |  Premières impressions 
Évaluation :
5

Great customer service. Very helpful.

APRIL C  |  Expérience générale 
Évaluation :
5

S.O.

darrell m  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard H  |  Expérience générale 
Évaluation :
4

The lady who helped us was so friendly and we felt we had a friend there as soon as we walked in. Sorry i forgot her name but she was awesome!!!

jesus c  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juliana c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean P  |  Expérience générale 
Évaluation :
3

24 hour access is so needed.

Christina B  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary L  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Shane H  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angeline k  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BOYD S  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marco G  |  Premières impressions 
Évaluation :
5

The people working were very kind and helpful. Great people!

Dexter P  |  Expérience générale 
Évaluation :
4

I never had any major issues. I would appreciate giving short term 24/7 access when asked. This is the first facility I have seen in over 10 states that it's not 24/7. The system should be set up to allow the customer to adjust the access hours to the customer needs.

RJ S  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alona H  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew C  |  Expérience générale 
Évaluation :
5

All good just right for me!

ian l  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

IRENE F  |  Premières impressions 
Évaluation :
4

Le client n'a pas laissé de commentaire.

celestine j  |  Expérience générale 
Évaluation :
3

Need to relocate due to water build up around shop which is salt water from the ocean. Starting eat up on peoples car brakes.

James B  |  Premières impressions 
Évaluation :
5

merci

Yeshua M  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

diamond b  |  Premières impressions 
Évaluation :
5

Lead staff and crew were helpful and responsive.

ALEX M  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

laerrian c  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lawrence h  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SPENCER N  |  Expérience générale 
Évaluation :
5

The place was great, I used it for what it was meant. They should open the bathroom in the storage facility though, as I always had to go to the office facility for bathroom. Otherwise very good experience

albin d  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD L  |  Premières impressions 
Évaluation :
4

One thing. I lost my and asked fir help numerous time. I was told to get a locksmith and i did. He couldn't get the lock off. Finally one of the managers call me and got the lock off. It took over year... However, a young man/ manager and a young lady Arlinda helped me. My thanks to them for being patient and helpful.

Otis J  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

mary S  |  Premières impressions 
Évaluation :
3

paid for climate controlled and was not. was hot, and uncomfortable.

liz a  |  Expérience générale 
Évaluation :
5

I was with uahul for a long time and would come back if ever needed again, but at this time its to expensive for me to afford at this time.

Shaye a  |  Expérience générale 
Évaluation :
5

Manager Rodney Was more than understanding and helpful regarding my moms late payments on her locker due to her failing heath. His professionalism made things much easier to deal with during our family's difficult time

BETTY A  |  Expérience générale 
Évaluation :
5

Excellent, well kept location and friendly staff.

george C  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Li M  |  Premières impressions 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rocco m  |  Expérience générale 
Évaluation :
5

everyone was very helpful, and I did enjoy doing business there

DANA C  |  Expérience générale 
Évaluation :
5

customer service was friendly, professional, and excellent! workers very knowledgeable and proficient! storage units and office were clean and well kept. they have everything one needs for moving and storing everything! I would definitely go back to uhaul when i need services! thank you very much!

HARRIS I  |  Expérience générale 
Évaluation :
5

Best uhaul I been to

victor n  |  Expérience générale 
Évaluation :
5

Thanks for helping out when we needed a place to store our Stuff/ personal belongings we appreciate your availability of convenience.

hortencia m  |  Expérience générale 
Évaluation :
4

The customer service reps at the Nimitz location; Michael and Felicia. They were very professional and sufficient. ‼酪

Raynette D  |  Premières impressions 
Évaluation :
4

The staff was great to work with but the only thing I had a problem with is the parking was limited had to park on the street or on the sidewalks to get close to the building.

James K  |  Expérience générale 
Évaluation :
3

Employees should be more responsive to vacants stalls when the client report that they have moved out their belongings/has moved out to avoid multiple calls.

Loreto S  |  Expérience générale 
Évaluation :
5

Excellent help and assistance. Make the moving process easy.

christie p  |  Premières impressions 
Évaluation :
5

the man that helped me was very nice and helpful. the only complaint is your restroom was out of order but he did let me use the employees restroom which was very nice of him.

Nicholas M  |  Premières impressions 
Évaluation :
5

Great customer service, friendly employees and managers. Very knowledgeable and helpful to meet my needs. The best self storage on Oahu. Thank you, Uhaul mapunapuna.

MICHAEL E  |  Premières impressions 
Évaluation :
5

Easy and fast service. Great local hospitality and friendly staff. Bet prices for a large storage!

CHERISH K  |  Premières impressions 
Évaluation :
5

All staff were very friendly and helpful.

elana j  |  Expérience générale 
Évaluation :
5

Good service

Talimatola M  |  Expérience générale 
Évaluation :
5

Everyone at the store was great! They were very friendly and helpful. It was a welcomed relief to see our things, and it was convenient to load our items into a UHaul truck to bring home.

Suzanne L  |  Expérience générale 
Évaluation :
4

Felicia was amazing. Had a wonderful experience. Sadly the computer systems were lacking and what should have taken 20min took close to 2 hours.

Daniel M  |  Premières impressions 
Évaluation :
5

U-Haul is a convenient location for me. The employees and the manager were very helpful.

VERNA T  |  Expérience générale 
Évaluation :
5

Great Management and Team!

Leonard S  |  Premières impressions 
Évaluation :
5

I received excellent customer service from the employees working.

Sii T  |  Premières impressions 
Évaluation :
5

Everyone pitched in and did extra.Mahalo!

Leonard S  |  Premières impressions 
Évaluation :
5

Rodney runs a tight ship. I've rented storage for years and years, and would rent again and recommend 2 anyone. Mahalo Rodney , aloha

EMPIRE I  |  Expérience générale 
Évaluation :
4

Was charged multiple times for the same thing but otherwise it was a smooth transition

Jessica P  |  Expérience générale 
Évaluation :
5

MGT and staff were always helpful and available.

VERNON H  |  Expérience générale 
Évaluation :
5

Excellent service à la clientèle

DANA B  |  Réservation 
Évaluation :
1

1)The first rep gave me a lower quote 2) email rec'd was a higher quote she gave . Would not honor what rep had quoted 3) I called again and agent was yawning 4) disappointed in customer service

Sandy O  |  Réservation 
Évaluation :
5

Great experience with both the storage room and trucks!

robert c  |  Expérience générale 
Évaluation :
1

Your facility smelled of pesticide and made me feel ill each time I went in. Why do you charge for an entire month of storage, when the storage space is only utilized for 11 days. Rip Off!

Howard T  |  Expérience générale 
Évaluation :
5

Vanessa was a particularly big help. Her helpful attitude was shown when she helped me unlock a disc lock on my storage unit that I could not unlock. Without her help my move would have failed.

Laurel B  |  Expérience générale 
Évaluation :
1

The haul used it complete trash. I have up my unit the month of my last unit. I have talked to 4/5 people about it and no resolve. 15+ months ago I believe. They kept charging me. I'll never recommend

ADAM C  |  Expérience générale 
Évaluation :
4

Thank you for taking care of my belongings! You did a great job, and most of all, your smiles stretches a long way! Aloha and God bless! p.s. Please email me my closing out documents. Merci!

Gregoria F  |  Expérience générale 
Évaluation :
5

ALOHA TO THE FRIENDLY STAFFS🤙👍🤙

evelyn f  |  Expérience générale 
Évaluation :
5

There was restroom in the storage facility that is always locked and not able to be used.

TIMOTHY L  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.
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