Customer Reviews for U-Haul Moving & Storage of Northgate

Évaluation :

4

Please do not advertise services that are not actually available. I downloaded the app, based on the 24/7 rental, but I could still not rent until opening time. Also, don't have customers fill out the information for a faster process, when you have to redo the process upon arrival at the station. But my the Uhaul employee helping me was excellent and knew everything well!!

Évaluation :

5

Each member of your staff who i encountered were helpful, respectful, and knowledgeable. I felt confident in my decision to choose UHaul.

Évaluation :

3

i had to buy a new hitch and was told by a staff person that they could not install the hitch even though there was a sign saying they installed hitches Then I was told they had no tools, neither did I, at which point I was given a pair of pliers and a screwdriver to install the hitch I purchased. They did give me a band aid when I injured my hand installing the hitch.

Évaluation :

5

Efficient staff, smooth transaction, easy return.

Évaluation :

5

Very helpful staff!

Évaluation :

5

Great Customer Service!

Évaluation :

1

They banned me from renting because i said i used to work at another location, when asked why i left i told them because of another employee who so happed to be the managers brother, colerain store is a joke. The manager there is pathetic and childish and should not be a manager

Évaluation :

2

Maintain your trailer properly

Évaluation :

3

I said no on equipment. Check engine light was on. I know may not been major. Took almost an hour to download app to return truck. Took all pictures and then it erased and had to do all over again. To many issues to make it easy. Why did I have to download an app I'm only using this time

Évaluation :

3

Please address the issue about "NO Lighting". Very unsafe!

Évaluation :

4

Ms. Tina has been very helpful and understanding. Very satisfied for over 2 years.

Évaluation :

5

Nothing. Holly was great. Very Accommodating. .

Évaluation :

2

I was booked for one location with a lot of time in advance, and had to pick up a truck from more than 26 miles away from the original location. And when I had to do this, the representatives were not kind nor understanding about my frustrations. I will never use UHaul again.

Évaluation :

4

I think that a $15 charge to clean the smallest trailer on the lot without seeing if it was dirty isn't something that should be on the bill immediately. The trailer was in exactly the same condition as when I picked it up.

Évaluation :

5

The employee moved trailer and then hit my plate on truck it damaged it pretty much, they made a deal and all was good .It IA a very good place

Évaluation :

3

When I picked up my trailer, staff was professional but when I dropped it off at 530, I pulled into the drop off section, waited abt 5 or 6 minutes for someone to come out to unhook it, i unhooked it myself and had to walk inside to make sure I was good to go.The one employee had his feet up on a chair eating a popsicle and the other had his head laying on the counter. Not a good look

Évaluation :

4

The overall rental experience was ok, I have used this location several times. I did have issues with the trailer , i have rented the 6x12 several times for the same trip and this trailer did not tow straight and caused me to use more fuel and take longer to make the trip. As i mentioned this is probably the 3rd time this year i have done this trip and have been towing trailers for 40+ years. I checked the bearings, brakes tires and hubs to make sure i get it back safely.

Évaluation :

5

The Utility trailer I was seeking to use and rent, was not available when I needed it, and had to seek out another U-Haul location further away. Perhaps, if these utility trailers are in high demand, more should be available to customers.

Évaluation :

3

There were no people to help me retrieve my rental so I waited almost 40 mins after my scheduled pick up.

Évaluation :

4

Put the money back on my account more faster

Évaluation :

5

IMPROVEMENTS?! Unless you clone Angie & rest of staff...I CAN'T SEE A NEED FOR IMPROVEMENTS!!!!! LOVE THIS LOCATION!!!

Évaluation :

4

Window know was damaged and transmission was rough

Évaluation :

5

Lady who checked me in was kind of rude

Évaluation :

1

The storage unit number 135 roof leaked and ruined half of my stuff the management there did not seem to care whatsoever I was going by the name of U-Haul thinking it was a reputable place. My storage fee went up twice in one year. I had to move all my belongings to another secure dry place and when I spoke to the management, they said there's nothing they can do.

Évaluation :

1

Both of the employees treated me terrible was rude and showed no type of care for my concerns about my bill and gave you plenty of attitude

Évaluation :

4

Only slight issue with this rental was that we had to use a different card than we preferred. We tried using a debit card with a VISA emblem, but were told that we couldn't use it because it said "DEBIT" on the card. It had a Visa logo and should have been fine. We used a different card that also had the word DEBIT on it, but I held my thumb over the word when showing it to the associate. Of course the card worked with no issues. There is probably a training opportunity here. No other issues with the rental at all. Merci!

Évaluation :

1

All three employees was smoking weed

Évaluation :

5

My experience was excellent!

Évaluation :

5

Check in and out was speedy. The price was much less than I expected. Will use them in the future. Thx

Évaluation :

5

Staff are always friendly and helpful

Évaluation :

5

Nice & professional staff

Évaluation :

5

Very professional and efficient service. We were very pleased with Colerain Avenue, Cincinnati, Ohio U-Haul. Thank you.

Évaluation :

2

The vehicle's alignment was horrible. The front driver side wheel was tilted in causing some steering issues. If you are not familiar with driving a larger vehicle with these problems I would not recommend.

Évaluation :

5

Hopefully more items available to rent. Other than that everything is great!

Évaluation :

5

My helper's James and Scott from Safe and Secure were amazing. Everything was done and handled in a timely manner, very pleasant to work with and made the move stress free. I highly recommend these two gentlemen 100 %!

Évaluation :

1

Clean, have enough employees to help people. The whole reason I use the mobile check in is to save time and they want to do extra to delay me making me put in 3 different contact numbers and not calling 1 of them.

Évaluation :

4

Thanks

Évaluation :

5

Excellent

Évaluation :

5

The original reservation was for the Sharonville store. They did not have the correct trailer even though the corporate office confirmed the reservation. In the end, I was able to keep my appointment. However, in order to return the trailer to the Colerain store caused me about an extra hour of travel time. With that said, I am impressed by the U-Haul system. Even though the system said there was an appropriate trailer at Sharonville and there wasn't, the people at Sharonville QUICKLY found me the proper trailer and Colerain was very friendly and helpful.

Évaluation :

1

Dirty vehicles in terrible condition. Terrible customer service. Poor management.

Évaluation :

2

Almost 100 dollars for maybe using 20 miles and a hour and a half insane. On the truck it says 19,99 rental. When im done it's 100 dollars lol. What a rip off. I'll never go to uhaul again.

Évaluation :

4

The return amd checkout process on the link was not working...kept getting an error message.

Évaluation :

1

Customer care was terrible. Man spoke so fast you couldn't understand what he was saying. When asked to repeat....he got a bad attitude and shouted the information back. Then upon returning the truck they were playing cards and didn't want to get up to wait on us. We stood there for several minutes waiting for a reciept before they spoke to us to let us know the computer wasn't working correctly.

Évaluation :

4

Not much. All went well in the reservations, pick - up (first trailer had bad door, replaced it), drop off and the travel. Will be back for the next time I need one. It is very close to my house.

Évaluation :

3

Not friendly, at all.

Évaluation :

3

Truck was dirty in cab. So much undocumented damage outside that I couldn't upload all the pictures. Why am I taking pictures of YOUR equipment?

Évaluation :

1

As soon as I walked in to retrieve my rental I was told I could not park in a spot meant for a rental truck. If I did, I could be towed. There were no guest spots left until someone who completed their rental left. There was no mention of this in any of the online pre-rental questions. Would have been very helpful. The young woman checking me in could not have been more rude about the situation. This will be my last rental at this location.

Évaluation :

4

When I arrived, the employee at Colerain had me pull over and unhooked the trailer. They emailed me the receipt. Went fine.

Évaluation :

1

Front desk worker had very nasty attitude

Évaluation :

1

Don't try to cheat people out of money

Évaluation :

2

Was quoted $120 but final charge came out to $240. Self Service pick up required me to go talk to an employee, which is the opposite of self service. Two employees took over the return process, even though I selected to do Self Service and was actively doing it on my phone. Not worth the money.

Évaluation :

3

The brakes on the 1st truck were squealing very bad as soon as we pulled out so we turned around and came right back in and they gave us another truck. They should have known that. I've never had a bad experience with them.

Évaluation :

2

Your customer service people were rude to me

Évaluation :

5

The staff was very friendly and helpful. The entire process from online reservation to to pickup and night return was easy and convenient.

Évaluation :

4

Attitudes had me frustrated and uninspired

Évaluation :

3

Y’all’s attitude had me more frustrated than anything, u try to stay upbeat

Évaluation :

1

El problema es el trato que le dan al cliente

Évaluation :

5

The staff was fantastic

Évaluation :

5

You can't beat their prices. Customer service was awesome! You don't find that in places anymore.

Évaluation :

5

Great customer service and solutions

Évaluation :

5

The employees at the front desk is very rude and not polite. Needs to cheer up life to short other than that the store is great

Évaluation :

1

The people at the U-Haul facility was rude ever when I went in to get the storage unit the storage area was constantly covered in broken glass and trash and on top of everything I have had the unit since July they said the unit leaked because the hurricane I was working through the hurricane and there was water marks everywhere and I lost quite a bit of my property I will not be recommend U-Haul to anyone especially the lack of maintenance they keep up on there facility and the fact it doesn’t seem like anyone there wants to work worst experience I have ever had

Évaluation :

1

Some of the worst customer service I have ever encountered in my life. The manager, Tina, is the worst of them all. She tries to belittle people and talk down on them. Go read the other reviews…it will tell you everything you need to know. Even her own workers don't want to work for her. Stay far away from this place. Tina is one of the most miserable and worthless managers in customer service out there.

Évaluation :

5

Good unit selection and good staff

Évaluation :

1

Staff rude disrespectful don't know how to talk to customers. Shared customer information with person coming in to pay bill. Very unperfessional. I never experienced this from other uhauls over pricing.

Évaluation :

4

Tina is such an amazing person I go to this location just because of her . Vibrant energy educated and precise I enjoy working with her and I can say Ive built a trusting relationship with when dealing with uhual trucks and storages . Christoper was also very hands on accurate and friendly The staff meme rs here overall are a pleasure and it shows in there work they enjoy what they do . And it's not just a job and that's what matter most . Thank you so Tina , Christopher and uhal staff members .

Évaluation :

5

No need for improvements Tina was educated on truck and equipment rental was very helpful a listener ear gave a second opinion when was confused . told me my options made my move process less stressful inexpensive . Thanks Tina so much . Your truly great at a what you do .

Évaluation :

1

The status rude and difficult to communicate with. At least on 2 occasions, the staff didn't speak truthfully. She made it very difficult to try and rent a storage unit. Once I was shown a unit to see, I had to stand in water to see 2 different units. Additionally, the 3 units I looked at had traps for pests. This was a very difficult experience. We ended up going with a different storage company.

Évaluation :

5

Process was very easy to reserve and move out. Only almost issue we had was that they were redoing the concrete on the day we were moving out which would have been nice to know in advance. Thankfully we got there early enough and they were able to start on a different part of the drive, but this could have completely deterred our move.

Évaluation :

5

Thanks for your patience I don't have much computer experience you made it easy

Évaluation :

2

I found mouse droppings in multiple boxes. I had to throw away a lot of my things

Évaluation :

5

It was very easy and seamless

Évaluation :

1

Would not recommend not helpful at all poor customer service skills with no help at all trying to resolve issue !

Évaluation :

5

Would use again

Évaluation :

3

I would use this storage again. For the price it is comparable

Évaluation :

2

Too many mouse’s in the unit

Évaluation :

5

Thanks for going above and beyond Tina! I appreciate you.

Évaluation :

2

I rented a truck from Michigan to Colerain location in the Cincinnati area, which allowed me 1 month free of a storage unit.. when I got to the location the young girl working the front desk didn't want to give it to us although we had a contract for it.. several calls were made by my wife and I, until she finally got in touch with the President of the Cincinnati region. He overrode the front desk clerk and demanded that our contract be honored.. she was upset and ask that He (President) call her on her personal phone.. He responded "NO.I want to make this quick" ..The lock that was given for my unit was a faulty lock and wouldn't allow me in at 9pm (2 wks later)after driving 3 hrs to get there.. after calling I was told that I was wrong and that the lock should open.. no one came and it was a wasted trip.. they did have to cut the lock off due to it being a faulty lock as I had told them..I told them it didn't seem like the same key and that it seemed to have been changed but that I needed it cut off.. they refused to do it that evening but did do it later.. I was just a complete mess.. my family and I have rented truck, trailers, as well as storage units for over 30+years and over 20 different moves.. (this location) Not only would iNOT recommend but I would advise against using then.. I hope this saves someone from the hassle and hundreds of dollars I wasted dealing with them. I actually came back to empty the unit 2 weeks early so that no other problems could arise..

Évaluation :

3

Thanks for everything

Évaluation :

1

I will never ever give you one more dollar of my money and I will never recommend you to anyone l! I was a tenant of the Colerain facility for about a month and they decided they wanted to raise my rent. If you would've kept my rent where it was for at least a year, you got a whole year of rent out of me but because you raise it, I moved out as fast as I could. Thank you. I'll never use U-Haul again!!!!!!

Évaluation :

5

Great staff

Évaluation :

1

All my furniture was mouse infested. I had to throw everything away. I almost started to sue for property damage, but I let it go.

Évaluation :

5

5/11/23: Jasmine Fitzpatrick was very courteous throughout the unit rental process.

Évaluation :

4

some staff was nice . not all

Évaluation :

1

I WILL NEVER EVER USE THIS STORAGE AGAIN!! A LADY BY THE NAME OF TINA WAS SO VERY UNPROFESSIONAL AND VERY RUDE!!! SHE WILL LIE ABOUT THE THINGS THAT SHE TELLS YOU ABOUT THE COMPANY AND WHEN YOU BRING IT TO HER ATTENTION SHE WILL LIE AND SAY SHE DIDN'T SAY IT!!! I USED THIS STORAGE FOR 5 YEARS AND HAVE NEVER BEEN LATE ON EITHER ONE OF MY STORAGES BUT WHEN I FINNALLY DECIDED TO LEAVE THAT'S WHEN I WAS TREATED LIKE TRASH!!! NEVER AGAIN!!!

Évaluation :

5

The staff was extremely helpful

Évaluation :

5

Love the staff.

Évaluation :

4

Good and hard working staff

Évaluation :

4

Thank U-Haul for the protection of my lodges and I'm very grateful for the lodges that were all being safe without any problems or troubles. Happy to recommend a friend

Évaluation :

5

I don't no the young girl's name, but when I turned my key in, she was acting like I was a inconvenient person when I came in. Also, when I came their nobody was in the store, I hollered hello a few times, no answer. So I sat down and waited. That's when the girl finally came out. She acted like she had better things to do. Besides all that, great store and great storage, Thank You. Danny

Évaluation :

4

Have 4 stars only because my unit leaks in 2 spots

Évaluation :

5

Great help and reasonable prices

Évaluation :

5

The Staff was very helpful and the unit I got was exactly what I was looking for. So thank you very much, Danny

Évaluation :

5

Excellent

Évaluation :

5

The manger from another store was filling in and she was beyond helpful. It could not have been a better experience!

Évaluation :

5

I work at night and sleep during the day. I would appreciate that I could pack and unpack 7 pm- 7Am. I realize you don't want people hanging out back there but it would be more convenient for me to access the unit at night. Also I need a large unit and none available

Évaluation :

5

Donte was great!! He was very friendly and knowledgeable and helpful. The storage unit was clean and easy to access. Just needs a little more lighting in storage area for evening access.

Évaluation :

2

Would’ve liked for somebody to show me how to open it and I kept getting stuck in the gate

Évaluation :

2

During the six months contract we visited several times. The magnetic card for entry/exit never worked. Hard to reach staff each time due to activity at front desk. At move out, had to wait 15 minutes at gate to exit until an employee happened nearby to go open gate. Intercom not working?? Why not offer another replacement card or code??? Very frustrating experience each time we visited… facilities were clean and well maintained.

Évaluation :

1

Could not get into the units. With any code. Doors wouldn't unlock. Asked for a refund and left.

Évaluation :

1

I didn't move into the unit I need my refund.

Évaluation :

5

I had a drive up unit that was very convenient. I would have kept it longer if it cost less.

Évaluation :

5

Fantastic customer service

Évaluation :

4

John and the staff were very professional and helpful!

Évaluation :

2

Left a lot of stuff.. stop over booking because you rush off because you have other jobs. But never complete thr first one

Évaluation :

5

Great experience! Everyone was friendly and very helpful.

Évaluation :

5

Guys in office very helpful

Évaluation :

5

John and Shane were both very professional and helpful! The space looked great - Thank You!

Évaluation :

5

Unit did leak onto my furniture, other than that. Would recommend to anybody

Évaluation :

5

Very friendly, professional and knowledgeable manager and support staff. I ended up renting a truck for extended days and they made it easy. Then moved back out after renting one way equipment. Losing my father-in-law came with many unplanned situations... the staff made this part seamless. Merci.

Évaluation :

5

The staff are awesome, customer service is off the charts, they smiles and greeted me with love, keep up the good work.

Évaluation :

5

Thank You for everything I had A smooth move from Rochester N.H to Cincinnati.Ohio an the prices were good An a 30day free Storage God Bless Yall

Évaluation :

5

John McNally was extremely helpful

Évaluation :

5

The person who helped me did a great job thank you

Évaluation :

1

Mauvais service à la clientèle

Évaluation :

2

I could not believe the unit I had reserved was not available when I arrived after a 12 hour drive. Apparently the booking system and the reservation system do not connect therefore my unit was given away as it showed as available the day before I arrived.The young men working at 6pm had no clue what to do Extremely frustrating Yes accommodations were made the next day but not enough to overcome frustrations of previous day

Évaluation :

4

Other than down forgetting to check me out the day that I told them to check me out and almost charging me $15 late fee it was a pretty good place

Évaluation :

1

We made a reservation with the general manager a week prior to needing a particular sized truck and was promised our most satisfaction. Sadly, promised satisfaction was not close to being MET. We had to switch our hours and got a smaller truck than we were promised. THIS MADE AN INCONVIENCE ON ALL OF US. WE HAD TO EVEN PAY EXTRA THAN WE WERE SUPPOSE TO BECAUSE OF THE INCONVENIENCE OF CUSTOMER SERVICE. I HIGHLY DON'T RECOMMEND ANYONE TO USE THE COLERAIN LOCATION. VERY DISGUSTED WITH OUR TIME SPENT WITH THESE PEOPLE AND THEIR SO CALLED COMPANY.

Évaluation :

1

This storage facility might as well not have a roof on it for the amount of water that came in and ruined almost everything in it, in the 2 months I rented it.

Évaluation :

5

First time ever that we used storage. There were no issues. Facility was clean and they make sure you leave it the way it was when you rented it. They take care of their customers.

Évaluation :

5

John was great and very professional. The only thing that took a while was returning the truck early. I had a little trouble logging in to the return screen.

Évaluation :

4

Thanks

Évaluation :

5

I had great service both on Colerain Ave and in Lancaster where I picked up the truck.

Évaluation :

1

This was THE WORST experience. Many many many complaints cant put it all into words with characters limited! Would NOT suggest this place!!!!!! Needless to say we arent happy!

Évaluation :

5

Great facility

Évaluation :

5

It all worked out very well for us! I wish they were move flexible with being able to dump things in the dumpster

Évaluation :

5

Great Service!!!!

Évaluation :

5

The service was great!

Évaluation :

4

The only problem the door to our unit broke and it want fixed until we moved out. But the staff was awesome and helpful. Customer service over the phone was good as well.

Évaluation :

4

The facility Was convenient when you're able to rent a truck and rent a storage room at the same time nice.

Évaluation :

5

Always good service at this location

Évaluation :

5

Prompt, courteous, knowledgeable staff.

Évaluation :

4

Computers in office were very slow, there was always a line to have to wait for a worker

Évaluation :

5

N/a

Évaluation :

5

Storage facility right where we dropped off the UHaul truck, very convenient! Everything felt safe and clean.

Évaluation :

1

Horrible experience. Will never use U-Haul again.

Évaluation :

5

Very helpful!

Évaluation :

4

The lady that delivered/picked up our U-Boxes was outstanding. I believe her name was Tina. She deserves a Team Award for her coordination of delivery/pick of our boxes ahead of schedule!!

Évaluation :

5

They were very helpful and friendly!

Évaluation :

5

We really appreciate the help current U-Haul staff gave us in resolving a missing check problem in October and in refunding a month's rent we prepaid but did not use.

Évaluation :

5

Évaluation :

5

Customer service is always great

Évaluation :

5

They did great!! I would definitely recommend this storage place to everyone i know that needs one!!! Thank you so much!!!

Évaluation :

5

Very professional service.

Évaluation :

3

Seems like a lot of confusion with getting your order to and from my home.

Évaluation :

1

Poor communication. Never received what I ordered but was still charged. Poor service. Was charged a monthly rate for something I never took possession of. Really poor experience.

Évaluation :

1

I had the moving boxes and my experience was horrible. My boxes were delayed due to the were not delivered at the same time. I was charged for your mistakes. I would never recommend your company.

Évaluation :

1

It is impossible to contact anyone from this location or get a call back

Évaluation :

4

Was a good experience

Évaluation :

5

I would use uhaul next time for storage

Évaluation :

5

Excellent service.

Évaluation :

3

I had a view items that were damp from my Unit as well as a rodent appeared to have gotten to my couch. Please be aware of Unit 308.

Évaluation :

4

Ubox delivery was delayed than committed time. Had to followup multiple times to know where the boxes were, as no one was really able to confirm the status. Apart from delivery, everything was good.

Évaluation :

5

Prompt delivery and pick up of equipment and easy to work with.

Évaluation :

1

I set this up over the phone so I thought the day I sent a truck with stuff to go to the storage unit and went they got there they couldn't get in I had to leave work and go all the way the for paper

Évaluation :

1

After this experience with Uhaul - I WILL NEVER use U-haul for ANYTHING AGAIN. The manager never returns calls and there is zero accountability.

Évaluation :

5

Very pleased

Évaluation :

1

Ubox service was absolutely atrocious. I would not recommend it to anyone. The boxes were shipped a week late. I was charged for extra empty boxes. The computer information was entirely wrong.

Évaluation :

3

My boxes ended up wet/moist and the contents inside were mildew. There was always broken glass by my storage unit. It always seemed there were never enough workers because there was always a line.

Évaluation :

3

Extremely long wait times to check out trucks and check back in.

Évaluation :

5

Tina so nice and helpful I would recommend her to friends and family thank you for helping me during an emergency Kay Short

Évaluation :

4

I wanted to access my unit about dusk and after regular hours, and could not.

Évaluation :

1

The facility in Jacksonville on University Boulevard was a terrible experience as I had to return boxes from my Internet order and no one there knew how to take care of me in regards to the transactio

Évaluation :

2

the particular space I was assigned was not conducive for boat storage. It was very difficult to maneuver the boat into the space provided. I was told this was the only spot available.