Customer Reviews for Vista Park Storage
(U-Haul Neighborhood Dealer)

283 évaluations

7600 W Deschutes Ave   Kennewick, WA 99336

(509) 591-0504

Heures d’ouverture

  • Lundi au vendredi :
    9h am à 12h pm / 12h30 pm à 4h30 pm
  • Samedi :
    9h am à 12h pm / 12h30 pm à 2h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 6/23/2025: 8h00 am à 8h00 am

Services dans cet établissement :

Pour nous contacter

(509) 591-0504

7600 W Deschutes Ave
Kennewick, WA 99336

Services dans cet établissement :

Heures d’ouverture

  • Lundi au vendredi :
    9h am à 12h pm / 12h30 pm à 4h30 pm
  • Samedi :
    9h am à 12h pm / 12h30 pm à 2h pm
  • Dimanche :
    Fermé
Heures d'ouverture spéciales
  • 6/23/2025: 8h00 am à 8h00 am
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M 
Évaluation :
5

Drop off was quick and easy. Chris was fantastic and a pleasure to work with.

CHARLES M 
Évaluation :
5

Very , caring efficient and thorough check-out

Gregory P 
Évaluation :
5

Ever thing was great

John K 
Évaluation :
4

The truck was a little bit dirty but the customer service was great. Thanks for making my move easier!

Devin S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRISTINE D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kara m  |  Expérience générale 
Évaluation :
5

uhual was not clear on the instructions on picking up the uhual but they gentleman at the location was really helpful and had good information.

kara m 
Évaluation :
5

Chris was great. Extremely helpful and welcoming. Would highly recommend renting from him. Process was easy and smooth for drop off and pick up. Thanks so much Chris!

Cindy N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREAS B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

David M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M 
Évaluation :
5

There was a coffee spill in the cab that made the floor tacky. That was the only negative issue with the truck.

James C 
Évaluation :
4

Attendant was courteous and helpful.

MARK C 
Évaluation :
5

Chris was great!!

Cody H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISSA N 
Évaluation :
5

Christopher was fantastic U-Haul representative! Very personable and helpful! Will definitely return myself and recommend to others. Only issue was small/limited customer parking area out front.

DANIEL W 
Évaluation :
4

Double check length of safety chain. Chain on trailer I leased was dragging on pavement.

RICHARD M 
Évaluation :
5

The staff was polite, helpful, and efficient. It made the interaction pleasurable and I will consider renting from that location again in the future.

PETER H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C 
Évaluation :
1

Awful.

GABRIELA B 
Évaluation :
5

Customer service was top notch. The passenger side mirror on the Uhaul would not stay in place (free moving). Everything else was great!

DAVID J 
Évaluation :
5

This was the first time I have used Uhaul to move within the same city. The anxiety and work associated with the move was vastly reduced. The service was exceptional and for much less than expected. I recommend them.

RICHARD W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darby C 
Évaluation :
5

Front desk person was knowledgeable about U-Haul , very helpful. Excellent service à la clientèle

Maria M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO G 
Évaluation :
5

Dear Chris and Marcus, I hope this message finds you well. I wanted to take a moment to express my gratitude for the exceptional service you provided during my recent rental experience at the Kennewick U-Haul. Your attention to detail and the local touch you both added truly made a difference. From the moment I walked in, I felt welcomed and well taken care of. It's not often that we encounter such dedicated and friendly service, and I sincerely appreciate the effort you put into ensuring my short-term rental experience was smooth and enjoyable. Thank you once again for all your help. I will definitely recommend your location to others in the area! Best regards, Barron Black

BARRON B 
Évaluation :
4

I received a phone call a couple of weeks about an unrecognized charge and was told I was charged for the blankets and will be refunded after the blanket are returned. The blankets were returned within 1-2 hours after receiving the call. I still have yet to receive the refund.

MARQUETTA W 
Évaluation :
5

Service was prompt and friendly at both locations.

JAMES R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES H 
Évaluation :
5

The manager was super nice and very helpful, their pick up and drop off system was super easy too!

Amie L 
Évaluation :
5

We have never really rented from uhaul before but the guy helping us 10/10. We arrived a bit early and he helped us right away, explained everything to us and made sure we didn't have any questions. Everything took about 20ish minutes to get done. We ended up only needing the uhaul for about 2 hours instead of 6 but when we returned it the guy was just as happy and helpful as when we picked it up. Absolutely going to be recommending this uhaul spot to anyone we know who needs one

MARCOS M 
Évaluation :
5

Service with Christopher was fast, friendly and professional. Thank you!!

eseban v 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHANIEL B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIM U 
Évaluation :
5

They were knowledgeable and friendly. Was driven to exceed customers expectations and provide a simple and convenient truck renting process. 10/10 would recommend.

Marlayna N 
Évaluation :
5

Very helpful and very pleasant

Mary L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raul N 
Évaluation :
5

Chris was a chill guy

Mark G 
Évaluation :
5

Staff provided excellent assistance!

BRANDEE J 
Évaluation :
5

Great customer service and very friendly. It's awesome that they're investing into the appeal of this place and our community and keeping it up to date, it's going to look amazing when it's all done. Will definitely be going back here the next time I need to haul anything

JACOB M 
Évaluation :
3

Customers shouldn’t be forced to accept uhaul insurance when renting in person at this location.

Kassandra N 
Évaluation :
3

well meaning owner. I had to go buy a different hitch ball, wish they had ones for sale onsite as it took an extra hour. this is no reflection on the owner, but why doesn't UHAUL website list the drop off location I have in town in Sequim? then making me pay an extra fee for changing my drop off location seemed in really poor taste

PIERRE C 
Évaluation :
5

Service was excellent and friendly. This person will make the dealership proud!

TIMOTHY R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nashton N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AZAMAT B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garrison B 
Évaluation :
5

Chris, the manager was easy to work with. And had the equipment we needed.

MICHAEL S 
Évaluation :
5

The person who helped me was very communicative and efficient in his work.

EDWARD N 
Évaluation :
5

Chris the local manager did a very good job for me! Very friendly, knowledgeable and prompt! Merci!

CHRIS I 
Évaluation :
5

Chris was very helpful and personable. He had us on our way very quickly.

CHRIS M 
Évaluation :
5

Chris was exceptionally pleasant to work with and went above and beyond to assist us. Very highly recommend.

CODY J 
Évaluation :
5

Chris was informative. Had a really good attitude and was helpful.

DANIEL K 
Évaluation :
5

The Manager Chris was very professional and easy to work with. I highly recommend.

Edward T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FOSTER M 
Évaluation :
5

Your online return system is not intuitive or easy to use. I didn't discover that I had not properly returned my rental until I logged in on a desktop at home. From my phone I thought that I was done. The link for check out should have a process to check back in from the same link, just a different button. I had to go back to properly check in my rental.

STEPHEN D 
Évaluation :
5

Friendly smooth process. Would highly recommend this location to rent a truck.

WILLIAM G 
Évaluation :
5

Got there early at 7am Was trying to checkin with mobile app that was a joke Luckily Chris was up and was able to check me in Thanks Chris

Michael D 
Évaluation :
5

Chris was super friendly and took good care of the facility! Will rent here again if I need a storage unit!

Taylor L  |  Expérience générale 
Évaluation :
5

Easy pickup and easy dropoff.

DANIEL C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKHAIL O 
Évaluation :
5

The U-Haul moving truck had issues starting. We're lucky we made it from Tri-Cities to Fall City without needing a jump. Not sure if it's the battery or the starter. Also, the vehicle had issues getting out of first gear.

TOBI A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SETH R 
Évaluation :
5

They were fast super nice and in and out I appreciate them being here after the hell I went through trying to rent from another facility

BRITTNE S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY M 
Évaluation :
5

The gentleman i worked with is exactly nice and helpful. He made me experience with renting a uhaul super easy. I will definitely be going back for my moving needs and strongly recommend you give them a call for your next move.

MARIA S 
Évaluation :
5

Staff were very helpful and conscientious about my time and getting me on the road. Super friendly.

JACOB F 
Évaluation :
5

Location fixed issues customer service was not willing. Will only be doing business at this location in the future.

William C 
Évaluation :
5

Ablsolutley nothing loved the service and the employee who helped us was knowledgeable and polite

serenty r 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTTWON M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBY B  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER H 
Évaluation :
1

Bad service

MOHMMED A 
Évaluation :
5

very good customer service

JOSE D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TRACI B  |  Expérience générale 
Évaluation :
5

It was a pleasure dealing with Chris.He was very friendly and helpful!

BONNIE F 
Évaluation :
5

Excellent service thank you so much. Most definitely will recommend to friends and family.

Michael P 
Évaluation :
5

Got the trolley we needed to haul a vehicle. The gentleman at the front desk was very professional and helped us connect the trailer to our truck so it was ready to go.

OSIEL S 
Évaluation :
5

Chris was great

Ricardo C 
Évaluation :
5

Chris was professional and helpful getting my rental truck. I waited on a truck he called when one was available. I appreciate the great service. Windows were my only complaint. They were not washed on the inside or outside. .

CHEREL W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENT K 
Évaluation :
5

Nothing. Pick up and drop off was smooth throughout.

Fidel J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUZ V 
Évaluation :
5

Awesome experience!

TRAVIS E 
Évaluation :
5

Christopher M. Estrada was Excellent help with us getting our U-haul situated at the proper location he was diligent to his task and helped us out tremendously.

Lakeisha M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWRENCE B  |  Expérience générale 
Évaluation :
5

Great job communicating, I would highly recommend

BRADLEY R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER D 
Évaluation :
5

This was a easy and quick transaction. I will definitely rent from them again and refer them to others

Heidi H 
Évaluation :
4

Le client n'a pas laissé de commentaire.

TED H 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DALLAS W 
Évaluation :
5

The guy was super. He unhooked the trailer and explained how to get out easily. I was done!

LYNNE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TOMMIE C  |  Expérience générale 
Évaluation :
5

Chris went well above expectations. We arrived during Saturday closed hours (accidentally), but he took care of us as if it was normal business hours. He accepted our return with exceptional friendliness and courtesy.

John G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

RICKY F 
Évaluation :
1

My issues were with the company as a whole. Asking only about physical locations in this survey does nothing to address the problems I experienced. My reservation was changed 4 times(not by me) to include a pickup change that was a 4 hour drive difference from my needed location, changes in drop off location, and truck size. I had to correct changes made to my reservation WITHOUT MY KNOWLEDGE OR APPROVAL on a daily basis. Had I not looked each day, none of these changes would have been known by me until too late. Customer service called me once...JUST ONCE.... in the week prior, and the entire rental period combined! That occurred on return date only. I argued that they had changed my drop off location and that it was a problem. The agent was uncooperative and uncaring. When a lease is drawn for services, then stated conditions of that lease(ie locations, sizes, dates, times, etc) are stated within it, there should be no bullshit changes that cause the customer financial or emotional pain to be implemented without their knowledge AND CONSENT!!!! Never had a worse customer service in my life.

MITCHELL K 
Évaluation :
2

I can't understand why I didn't get the 15 ft truck requesting it 4 weeks in advance. I was never asked what kind of dolly I wanted to use. I moved no appliances. That dolly was way too heavy for my boxes to get up the ramp.My destination in Vancouver Wa was wrong. Where I requested to return it was wrong. And last since a I was told U-Haul would offer me a bigger 20 ft truck since the 15 footers were checked out their should have a notice to me to watch out for trees below 11 ft. And that what I did I broke our friends limb. Only the day after did I realize about the potential for trouble when I happen to have read on the drivers side visor. And last the workers forgot to to leave the keys in the ignition. I waisted 15 minutes of valuable time to load the truck.

JOHN P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILL M 
Évaluation :
2

Lots of back and forth and passing to different contacts to correct invoice. I was charged a 2nd day of rental and associated fees (insurance and environmental fee) even though I only had the truck for <24 hours. We followed instructions to return the truck and place the key in drop box. It shouldn't take multiple calls to point out and correct a discrepancy on the invoice.

Charleston R 
Évaluation :
5

Christopher was a awesome helpful sales rep I will go to him and recommend him to everyone

JERRY S 
Évaluation :
1

See above

Mary M 
Évaluation :
5

Chris was amazing and went above and beyond throughout the whole transaction. My one suggestion would be to make your app. more user friendly. I spent an hour and a half trying to check my vehicle out. Chris became our hero when he opened 10 minutes early in order to help us. You should hire 100 more employees just lime him!

DawnLeigh C 
Évaluation :
5

Great customer service, very friendly and quickly got me on my way.

Austin K 
Évaluation :
4

Le client n'a pas laissé de commentaire.

OSCAR G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie l  |  Expérience générale 
Évaluation :
5

Had my pontoon boat in storage here very secured have to go to two gates to get to the boat the manager of the storage place very friendly and hard-working man five stars. If I store my boat again I will go there again.

JOHN P  |  Expérience générale 
Évaluation :
1

I moved out because my unit was broken into. Which happened because they changed management and the new manager had stopped locking the doors at night. He also told me they don't have security cameras for each building. Ultimately, this storage place is unsafe and negligent.

NICHOLAS S  |  Expérience générale 
Évaluation :
5

Storage met our needs and the manager was very professional and helpful in helping us get exactly what we needed.

DONALD H  |  Expérience générale 
Évaluation :
5

The staff is highly professional and the place is kept clean and looks highly secure.

PAUL L  |  Expérience générale 
Évaluation :
4

Everything was perfect except water sometimes entered the unit from the downspout of the rain gutters. Other than that everything was smooth. Merci.

PAUL L  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFREY E  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAY B  |  Expérience générale 
Évaluation :
5

This is the best and most secure storage facility in the Tri-Cities. The owner is on site so there is no shady stuff going on. It's about a 10 on the Johnston Scale of 1-10.

KEVIN J  |  Expérience générale 
Évaluation :
5

Wonderful, safe place.

JOHN D  |  Expérience générale 
Évaluation :
5

Great storage facility very secure never had any issues or worries about my things on or in my trailers.

TANNER H  |  Expérience générale 
Évaluation :
5

They raised the prices without any notice and that's what made me want to cancel. But there were tons of spider webs and bugs in the unit. When I tried to cancel he misplaced my cancellation notice and still charged me the full amount. Doesn't answer the phone when I call, so we'll end up playing phone tag. Just let me cancel the unit that's been empty…

ALEXIS E  |  Expérience générale 
Évaluation :
5

The manager, Dana Denton was courteous and helpful throughout my storage unit stay for nearly two years. I would highly recommend using this storage to family and friends. Thank you for the great service! Loretta Messer

Loretta M  |  Expérience générale 
Évaluation :
5

We stored our RV for a few months at Vista Park Mini storage. They were the only storage that had availability in the area. The owner was swift in communication & assuring in security. The grounds were clean, access hours were of no concern. It's said to be 'strict' but I took that as more safe & secure. 10/10 recommend!

DILLON H  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHIRLEY K  |  Expérience générale 
Évaluation :
5

Completely accommodating. Very safe, very friendly.

PETER D  |  Expérience générale 
Évaluation :
5

Very friendly and honest. Monty Stayner.

MONTE S  |  Expérience générale 
Évaluation :
5

Dana was fantastic to work with! Very secure facility and well Maintained.

Bjorn T  |  Expérience générale 
Évaluation :
5

Property manager lives on the property and keeps a close eye on everything. He was helpful and nice. I would store items there again without concern.

ANITA B  |  Expérience générale 
Évaluation :
5

The owner was very nice and helpful. I was in a bind when I needed to store my stuff and he helped me out a lot. I'm definitely grateful and if I have to store anything again I will definitely go here.

ASHLEY K  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard R  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanelli A  |  Expérience générale 
Évaluation :
5

I would highly recommend. My experience here was great.

Natasha B  |  Expérience générale 
Évaluation :
5

Great place n friendly people!

Arlene S  |  Expérience générale 
Évaluation :
5

The storage owner was very kind and helpful

sellers l  |  Expérience générale 
Évaluation :
5

Very good

JOSE G  |  Expérience générale 
Évaluation :
5

Dana was very helpful in a lot of way. He answer all my question with the best way.

LESLIE L  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE M  |  Expérience générale 
Évaluation :
5

Staff was courteous and easy to work with.

IAN G  |  Expérience générale 
Évaluation :
5

Friendly staff, secure and convenient location.

Ira G  |  Expérience générale 
Évaluation :
5

The manager was very friendly and helpful.

LEWIS W  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARTHA N  |  Expérience générale 
Évaluation :
5

The facility was always well maintained, safe, and clean. The manager was always very helpful and responsive. When we had a problem with damage caused by the occupant of an adjacent unit, they quickly resolved the problem to our complete satisfaction.

NEWELL F  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

luzcel t  |  Expérience générale 
Évaluation :
5

The management was very helpful and provided top shelf service. Would definitely recommend them.

DONALD H  |  Expérience générale 
Évaluation :
5

Very satisfied with the facilities and the staff. Je les recommande fortement.

OUIDA H  |  Expérience générale 
Évaluation :
5

Dana was always congenial and respectful. I enjoyed working with him. The storage room was clean and well maintained. Merci

CAROL C  |  Expérience générale 
Évaluation :
5

Great service!

donald s  |  Expérience générale 
Évaluation :
5

I would give a higher rating for this storage facility if I could. The manager running this place is so AWESOME and helpful. When we were in need he helped. I would highly recommend this place, AA++.

BOB J  |  Expérience générale 
Évaluation :
5

Dana was great and very accommodating, always available when we needed him. We would definitely recommend vista park mini storage to all our family and friends!

WENDY R  |  Expérience générale 
Évaluation :
4

It was clean and the manager was very helpful and professional!

Privacy R  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.
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