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Customer Reviews for Waters Mega Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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After hours dropped off... Therefore no personnel. All okay.
TODD WExcellent service, and location
Bradly PWe had a change of plans for the year but we may be coming back!
Katherine K | Expérience généraleNo improvement needed!! Excellent service!! The rental staff were professional, prompt, helpful, and friendly. The facility was clean and organized.
DARLENE BKaren and the entire staff are truly excellent professionals very accommodating and will help you through any process issues you may have and getting your storage set up. The storage yard is large easy to . the codes always work and I had a more than adequate storage space.
Art B | Expérience généraleKaren is great always so helpful and kind
Richard D | Expérience généraleTerrible service. We ended up canceling our rental site because no one ever called us back on Friday 5-2-25 from Waters Mega Storage during business hours. They better have not charged our card.
MIKE W | RéservationLower prices. All those added fees and crap made a price check on your app give incorrect information and what we expect to be a $400-$500 rental was instead over $700. Unacceptable in this economy. I will not be using uhaul again unless prices go down.
TREVOR ANothing, just a great overall experience
KARI JIt's out of the way and yall charge by the mile. Not my original chosen location either.
CHRISTOPHER CMore lighting very dark.
ERIC HThe truck had major isssues . You could not use the heat without an over 85 dB whining noise screeching out the windows. ( I had a db meter in the truck . Well over 100db at times ) The truck leaked gas filling up every time . And you put the wrong windshield wiper fluid inside of it so it was frozen when I picked it up. Not cool when you're driving over 2000 miles. This was the worst U-Haul experience I've ever experienced in my 20 years of renting from your company . I called to switch the trucks but there was no available and you guys sent the truck to the wrong location that was 45 minutes away from where we agreed upon pick up. This whole thing was a mess . My ears are still ringing from this truck and I was wearing double earplugs .
James VVery friendly and efficient staff.
JACOB MGreat place to get your u-haul. It was ready when I showed up trailer was hooked up my business. Thanks
TIMOTHY MWatch people that park their campers too close to the next one. Thanks , Mike. Don't plow snow in front of campers.
Mike K | Expérience généraleThe truck was beat up and the steering was off. I was told it was the only one available from the location. It did make the trip with out problems.
GREGORY WTheir customer service is excellent. Very friendly and helpful people.
EDWARD BSuper nice lady at this location.
CHRISTOPHER HThe truck was very loud and you could not hear much in the cab. This was an old truck and it had many dents and scratches on it. I was stress out after driving it for two days.
ARTHUR AThis is a great place to store and for service on your RV. Karen is the best, the happiest person you will ever meet.
JEFFREY N | Expérience généraleThe truck made ot a couple miles and the abs, traction control and engine light came on. Upon closer inspection the rear axle was pushed back about 3 1/2 inches and caused the truck to go down the road sideways. I called uhaul they sent a mechanic out. The the truck had to be towed. By now i had wasted 4-5 hours of my time. Then I had to drive an hour to get a new one. The new one had the rear door left open and was not clean.
JAMES HBest customer service of any U-Haul location I have ever used!!
EUGENE DEverything was very good !!!
DANIEL WGreat place for michigan up north storage
Daniel N | Expérience généraleLiked added services like dump station and RV tech available if needed.
bernie n | Expérience généraleKaren was wonderfully friendly and helpful. She helped make a move to a new home less stressful!!
CHRISTINA MThank you Karen at Waters Michigan Uhaul, treated me professionally & very personable happy & helpful was an effortless, affordable experience all the way down to White Pigeon Michigan where I returned my trailer a day late due to a storm in sw Michigan & a tornado touchdown the Tuesday it was due back, I was not penalized or charged additionally, thank you Uhaul & Karen & the man at the white pigeon return site! Satisfied & appreciated the whole experience! Paul Kirk sends
PAUL KKeep your employees happy!
Kevin MOpen on the weekend
Rachel MI signed up for after hours pick up. While I was doing the super convenient online pick up the representative for this location was driving by and stopped to make sure everything was running smoothly. During my rental time I requested to add an additional driver to help with my move and it was super easy and quick to get approval. The drop off went as smoothly as the pick up. I am very happy with this experience. Merci!
Kate BThis facility is well maintained, spacious, friendly, and fairly priced
RODNEY C | Expérience généraleHailey, thank you for excellent service! While everyone was friendly, I was unable to pay or check information if she wasn't in. An auto response by email or phone to let the customer know no one was available that day would help.
greg h | Expérience généraleThis was about the sixth time that we have rented a trailer for one thing or another. I am always greeted with a smile and professionalism. Hailey and her team go above and beyond to make sure you are hooked up and safely on your way. Very happy to have them nearby.
Robin MI think all is good. Your rates are fair contract is fair and the equipment was in good condition. I will continue to use U-Haul when needed
John FOne of the staff was out sick, but Anthony in the office did everything he could to get me on the road as quickly as possible!
Michael HSite was closed for the day due to illness.
Bradly PBest U-Haul location ever used - very clean, open, and well-maintained facility. Hailey was outstanding to assist with this rental. She pro-actively recommended a model that worked great.
Frank GGreat place.
Greg DThe staff has always been very good to work with.
CARL T | Expérience généraleWell first off I did not realize how hard it is to find a location that actually rents out tow dollies I ended up going 45 minutes further north than what I wanted to just to be able to find one and then I get it and it was the most horrible ride all the way back three and a half hours when the trailer was damaged when I went to pick it up the lady put a sticker on it still allowed me to take it off the lot when I'm pretty sure the last person that rented it put an extremely oversized truck on it and damaged and bent it causing the one tire to bounce really bad even with a load on it by the time I realize what was wrong everything was already closed so I could not drop it off and switch it out anywhere I had almost a 4 hour run which ended up taking me over 6 hours. I cannot believe the tire did not pop on that trailer shame on them
Beverly EExcellent service à la clientèle
Richard D | Expérience généraleI made a mistake I wanted to rent from Grayling not Gaylord. Upon my arrival in Grayling the person working would just kept tell me he didn't have me in the system so no rental. Instead of looking in the system and telling me that he seen reservation in Gaylord. He made me feel like I was bothering him and he reall didn't want to do his job maybe he needs training in customer service. But rest assured I'll never use U-Haul again. One bad apple ruins the batch, I hope in time I'll feel differently.
Rose LGreat people and excellent service Will use again
KENNETH DWonderful location, easy to access and drop off. Will definitely recommend this location!
Thomas GI reserved this vehicle waiving the insurance and when the contact was finalzed the insurance was put on?? I was told if the vehicle was returned with a gas level anywhere from 2/3 to 3/4 that I would not be charged an added fuel cost but yet I was charged for 2 gallons. I was also told if the vehicle was returned any time on Sunday that I would not be charged an extra day but yet I was charged an extra day. Horrible communication.
JOHN CIt was a fiasco getting the dispatch changed to this location. The "girl" at the front desk wasn't at work "yet" (11:00) and the guy knew absolutely nothing.
Mischelle SFriendly customer service
Keith MBetter hours
CORDELL LSweep and wash the equipment. There was mud all around the exterior; gravel and dirt all over the interior of the 6x12 enclosed trailer I rented for moving furniture.
Eric DRoger did a great job...don't know how he could improve.
Brian REvery experience I have had with this location has been excellent! I highly endorse this as a great place from which to rent.
Dana CWhen I arrived at this location all the information I had previously filled out online had to be inexplicably resubmitted by the employee working at the front desk which was only a slight annoyance. I left my items with them under the impression they would be safe, but somewhere between Waters Mega Storage in Michigan and Panorama City, California, my U-Box was broken into and thousands of dollars worth of my items were stolen. No one notified me of the situation until the box reached it's destination and the company has done next to nothing to show intent to remedy this situation. I don't know what drivers this location uses and I can not in good faith recommend them or U-Haul to anyone going forward.
Danielle BCustomer service was excellent! Could not have been better!
Dana CAny and all of the rental trucks in northern Michigan should and must have winter rated tires, it is not an option! It is not a question of if personal injury and or deaths will occur it's when.
PAUL WThe setup was well thought out. The trailer I rented was out front of the office and ready for hookup following a short check-in. The owner/operator was prepared for my arrival, completed check-in, and hooked up the trailer in less than 15 minutes. The trailer was in excellent and clean condition. There was a specific drop-off area when I returned.
Jeff KVehicle could have been warmed up in advance. Lost time waiting for ice to thaw off windshield.
Tom FBetween storage and trailer rentals, we have had several dealings with this location. Hailey and Roger are always so very helpful, friendly and professional. Nothing but positive and confident experiences.
robin MVery clean facility with helpful knowledgeable staff. Highly recommended for either short term or long-term storage needs. Fair prices, secured property.
Tammy W | Expérience généraleBien
Heather RI only needed this outside storage space temporarily. Space was easy to locate and well marked. Staff very helpful and efficient. Great location just off I75 off ramps.
William M | Expérience généraleWhen a customer asks for a printed paper copy of their receipt, go out and check the vehicle over quickly and come back in and print it out for them while they are there and later go back and wipe down the vehicle later. Don't make the customer stand there for almost 20-30 minutes while you dilly dally around cleaning the vehicle and sit inside the vehicle in the drivers seat on your phone not wiping anything down for almost 5-10 minutes. Then act put out because she had to come back in and print you a receipt!!!
Debbie HQuick and easy drop off!
Dana CMy whole rental experience with U-Haul was very pleasant
Michael LThe staff is very friendly and we trust the service department to fix anything in our trailer. We look forward to storing our trailer at Waters Mega Storage again in the spring!
Judith M | Expérience généraleThe staff at Waters, most notably Haley, were friendly, efficient, knowledgeable, and courteous. Haley did a particularly good job helping me over the phone, finding answers to my questions, and explaining what to expect with shipping our U-Boxes across the country. U-Haul should take pride in her as an employee!
Avery AGreat place and location
DANIEL N | Expérience généraleI ended up with wet items and mouse urine and feces on my items in the storage facility. For the price I'd think it'd be better sealed. Disappointing
Kaitlyn H | Expérience généraleNote that the store is actually not in Gaylord, but rather a good 10 + miles south.
Thomas SExcellent staff and well maintained storage facility
Gerald W | Expérience généraleEasy process, great value and quality equipment.
Brian PVery great people! Very helpful and courteous. Store was clean and well maintained. I would absolutely recommend this store!
Ann BStaff are really good to work with, smooth transactions, extremely helpful. Very accommodating.
Jerry A | Expérience généraleExcellent. Everyone there went beyond anything we expected. We need to store our 5th wheel for the month of April do to an earlier return north then planned. We also need to make a couple of repairs during that time. They put us up where it was high and dry and within power and waters reach. Thank you. Russ & Nancy J. EXCELLENT.
Russell J | Expérience généraleProfessional and knowledgeable staff made my home move much less stressful.
Hugh S | Expérience généraleI will back for next year's snowmobile season, saves me in gas and maintenance more than the cost of storage. Very convenient and I feel comfortable leaving my snowmobiles with you
Thomas M | Expérience généraleTRAILER GOT STUCK IN SNOW IN THE FACILITY. CONTACTED OFFICE AND THEY SENT EMPLOYEE OVER. WHILE WE WAITED, HE PLOWED THE SPOT AND PUT OUR TRAILER INTO SPOT . VERY APPRECIATIVE OF THE PROMPT RESPONSE.
Jim N | Expérience généraleI'm sure we will be back
GEORGE N | Expérience généraleOwner was very nice and helpful would definitely recommend and use them again.
joseph f | Expérience généraleGreat facility!
WILLIAM H | Expérience généraleWaters Mega Storage is the best in Otsego County. Very convenient and secure.
Gary H | Expérience généraleThe new management has made some great improvements!
KRIS H | Expérience généraleVery well run business. I have and will continue to use the facility to store my boat trailer during the summer months.
JAMES R | Expérience généraleIt was a relief to be able to comfortably sort and distribute what was no longer needed from my two rented units in order to downsize to one unit. They were understanding of my need to keep a budget and Haley went beyond her job description in order to assure me a timely truck to avoid starting another billing cycle and also accommodate my scheduled moving crew. U-Haul Mega Storage meets customer needs.
lois s | Expérience généraleExcellent storage facility. I highly recommend this business.
Robert B | Expérience généraleThese folks are as advertised. Friendly with reasonable prices. I would recommend them if you needed outdoor storage.
joseph o | Expérience généraleOverall I would highly recommend waters storage. They where all very nice and exceptional service.
Sarah L | Expérience généraleI am usually there to pick up on Saturday and drop off Monday or Tuesday night, it works out OK, understandable someone can't be there at those hours. I will definitely be back next year, the cost is about even with what I save in gas towing and no wear and tear on trailer. I have recommended to others.
Thomas M | Expérience généraleYou can find similar facilities for much cheaper rates. Waters is over charging.
FRANK N | Expérience généraleWill use again! Karyn was awesome to work with!
Edward ( | Expérience généraleKaren is Super!!! I will be back next summer.
Scott P | Expérience généraleWe store our 5thwheel every winter nothing but great service
KEVIN D | Expérience généraleI rented space for my boat for 8 months paying at a monthly rate. I took the boat out of storage 16 days prior to end of lease for the month of May but the storage facility would not prorate my last month. Also the storage facility is not open on the weekend which requires me to take a day off work to pick up my boat.
TOM D | Expérience générale