We had a small issue when using the mobile app to do the pickup for the truck, however the cashier was able to assist us and we where able to complete the pickup process
Felipe S
Filco
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Brawley, CA 92227
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Évaluations des clients
- 3,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI did have issues with the rental location not closing out my rental for over three weeks, causing U-Haul to call me 3 times to return the truck when I returned it the same day.
kathi hGreat customer service thank you
derek hThis small location wouldn’t except my drop off because the system wasn’t working she had me do it online it was a horrible experience
Maria WI am very dissatisfied with my drop-off experience at this location. I returned the truck on June 1, 2026, at approximately 4:40 PM, which was within my approved extension period. However, the location incorrectly recorded the truck as being returned the following morning and charged me an extra $43.50 for an additional day that I did not use. The employee who received the truck was very unprofessional and rude. He only took the keys, did not inspect the truck, and refused to provide any receipt or proof that the vehicle had been returned. Because of this, I now have no documentation showing the actual return time. In addition, this is a convenience store/market and does not appear to operate with the professionalism expected from a U-Haul drop-off location. The return process was poorly handled, and I did not feel that my rental was properly checked in. I believe this extra charge was applied in error and should be removed. I hope management reviews this location’s procedures and ensures that vehicles are properly inspected, checked in at the correct time, and that customers receive proof of return when equipment is dropped off Additionally, this location is a market and did not provide the level of professionalism I expected from a U-Haul drop-off facility. The return process was poorly managed, and the overall experience was unprofessional.
samual a