The customer service rep was awful. He was not help on any level. He refused to lift the trailer and attach it to the hitch ball. I will never go to denison inn and suites to engage a unhaul rental.
chuck s
Denison Inn & Suites
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Denison, IA 51442
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Ludin LNeeded a 26 foot truck at short notice and they were able to provide!! Would recommend them again and again!! Excellent customer service support!!
Carol NExtremely disappointed with my experience renting a U-Haul truck. I reserved my truck weeks in advance for my move, only to be told two days before pickup that there were no trucks available at the location I selected. Instead of honoring my reservation, U-Haul required me to drive an hour and a half to another location to pick up a truck. When I arrived, the experience got even worse. The employee I spoke to on the phone with was rude and insisted the truck wasn't available, saying she had no idea who told me I could pick it up that day—even though I had a booking confirmation and had spoken with a U-Haul representative earlier that same day who confirmed everything was set. What makes this even more frustrating is that I drove past my original pickup location and saw 15+ U-Haul trucks sitting there, yet somehow none were "available" for my reservation. The whole situation added unnecessary stress to an already stressful moving day. Reserving weeks in advance should mean something, and customers shouldn't have to spend hours driving around or arguing over confirmed reservations. This experience showed a serious lack of communication, organization, and customer service
josh aMy only issue I was unable to adjust the driver's side view mirror. it was pointed more towards the side of the truck in which I had to lean forward to view the lane to my left. It appeared that the only way to adjust the mirror was with to use a special tool to loosen a screw at the base of the mirror.
Keith J