- more comprehensive mechanical and electrical inspections prior rental - remove from the roads trailers with signs of performance issues - offer transloading support for issues caused by U-haul the trailer had electrical issues after I loaded the trailer and before I left home. Called roadside assistance and they thankfully were able to get the trailer fixed. After 4 hours driving the trailer axel failed and completely broke down almost causing an accident. Called roadside assistance and they called a tow truck who took the trailer to other uhaul location for trailer exchange and transload. I asked for help to transload the cargo as many things required 2 people to move them. All employees denied help due to company liabilities and the roadside assistance team tried to make up for that by offering $100 which I declined as I wanted to come clean in here. this is unacceptable. Employees should have helped as this was not my fault in the first place. this added 5.5 hours to my original 16 hours itinerary.
Ricardo O
Eminence Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Eminence, KY 40019
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services at Other U-Haul Établissements
Évaluations des clients
- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisIn the middle of nowhere
Sergio fWe were a tad bit late on dropping the trailer off. This is the second time we have used this location and neither time have they assisted with helping us unhook the trailer. Never said we were being charged for the few hours we were late or even asked why we were late. Had my bank not notified us we were charged we would not have known!
Mary RLady was very helpful for me being a first timer
Steven SStaff was king, kept in contact with me and let her know we were running late. Elected to stay late to assist. She was phenomenal
Dana A