Service rep was dismissive, answering other calls while checking out my order, prolonging my pickup. He also added insurance coverage I did not purchase and had to request a refund when I turned the vehicle in.
ANDres R
The Key Man
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Fontana, CA 92335
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThe customer service was terrible. They didn’t not go over the truck with us. We had to walk down the street to get it. And we got to our destination only to find out there was a lock on the back that we couldn’t get into. We called and it took over 20 minutes before we had to call them back to find out what we needed to do. Only to be told we needed to call roadside assistance or just bring it back. It wasn’t even the size we originally ordered. We did not receive any compensation for mileage or gas for having to go back to the site so they could take the lock off. They tried to have us call a number and the guy started asking for a credit card number, leading us to believe we were trying to be scammed. They also showed no remorse at all nor did they try to reset the gas and mileage for our inconvenience and time lost, as we were on a time frame to move.
Nathaniel DWhen I picked up the car, the fuel tank was empty! The staff told me I just needed to return it with the fuel gauge at the same level. So, I had to fill up before I could even use it! I returned the car with the same amount of fuel.
XINJUN LThe guys were great
joseph gDrop off loccation was closed but regardless it was easy to do the drop off procedure , and leave key at drop box
Oscar I