it's tough to give a full review of the drop-off location because I have not seen the results of their check-in. I dropped the vehicle with them yesterday. I expected to see an email confirmation last night, but haven't seen one yet...
Ron S
The Mail Box Store
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Highland, IL 62249
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisStaff friendly and helpful.
Dana ZI rented a 6x12 trailer. the trailer was ready ontime and all paper work ready to go. The issue was hooking up the trailer. I have rented uhauls from several locations and had great service at each. When picking. up trailers either the trailer was on a jack stand or an employee assisted with hooking up the trailer. The trailer tongue was on the ground and it is difficult for a 67 year old to pick up the tongue and move into place. Luckily there were to employees of a neighboring business who graciously assisted me. Also when i returned the trailer there were no wheel chocks around to keep the trailer from rolling. luckily there were several rocks nearby to use as chocks. Both these safety issues are concerning
Daniel REverything was great. Best experience with this location that I ever have had with renting from different locations and returning to different locations. These people at the location for this recent rental are completely knowledgeable about U-Haul rentals and had my rental ready and I was one in my way. They are super!
Penny RThey keys were not in the pickup box because the U-Haul system was down and did not prompt for returned keys to be moved. The unit did not contain the dolly I paid for and I had to go into the store to request it rather than having a ready-to-go experience. The U-Haul app made me input all the information I’d previously entered online; doing that twice was extremely annoying. Overall, picking up the truck took 30 minutes, mostly due to how long it took to re-enter everything on the app. This was not a simple experience and I think U-Haul could do better. The mailbox store was awesome and extremely helpful. Their agent assisted in finding the missing key and providing the dolly. U-Haul needs to work on better communication with their third party locations and they need to update their app to auto-fill the information that was previously gathered online.
Charlotte M