Dropped off after hours, could not get the U-Haul app to work, called U-Haul to ensure that I would be credited with the drop-off, confirmed. I put the contract in the drop box. Now after four months (picked up in Nebraska on 24 Jun 2026, dropped off on 27 Jun 2026) Charged $4036.50 for drop off on 10 Nov 2026. Money straight out of my checking account. Folks at Extreme Auto Spa were nice enough but informed me that there had been a terrible mix-up and I had to deal with U-Haul directly. After calling U-Haul I was told that they would look into this matter and send it to the regional manager to be resolved within 72 hours. Totally unacceptable. There will be a complaint filed with the BBB and Consumer Reports.
Randy H
Xtreme Auto Spa
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Jamestown, KY 42629
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- 4,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThey were very helpful when I called and told her my gps took me to the wrong location
Timothy NDirty vehicle, gas was on a quarter tank. And I never received my appliances dolly that I was charged for
Chad SExcellent location with plenty of room to turn around. Facility was super clean and staff was professional and friendly!
SHELLY SVery helpful made process very easy.
Jeffrey M