I never got the moving blankets, so that was a waste of $10. When I picked the vehicle up, no one did a walk around with me. When I dropped the vehicle off, I asked the guy if I needed to do anything in the app and he said no. I then got a call almost 5 days later saying I needed to return the vehicle, even though I returned the vehicle 10 minutes before it was due on the same day of the pick up, putting the responsibility on me to call Fleet Fix to tell them I already returned the vehicle, and that the case needed to be closed. Overall, horrible experience given the money that was spent.
Seth B
Fleet Fix
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Nashville, TN 37210
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisI dropped off the truck on a weekend when the facility was closed. Overall, the U-Haul website is awful where it completes SOME of your supplies order. Website needs a lot of work, but every phone rep that I spoke with was very helpful and kind.
Shauna LThe men working there did not give a shit about Uhaul or the reservation. The customer service was poor and slow and they failed to address any questions or concerns. The equipment ordered was not provided and I was redirected to a different uhaul location to pick up said equipment. Once at the new location I had to MAKE ANOTHER RESERVATION AND FOUND I WAS ALREADY CHARGED FOR A SERIES OF EQUIPMENT THAT I DID NOT RECEIVE. While I ultimately received the equipment I needed and was issued a refund for the overcharge it was an extremely bad experience with the third party vendor. Also the truck itself was dirty from sitting in a dirt parking lot and it took me 15 minutes of window cleaning for me to be able to safely see out the windows to drive. The windows needed to be scrubbed both inside and out. For the amount it cost for the rental, the truck should have been in a much better road ready condition.
Mike DDirty cab n I still haven’t received a receipt for the renal
John CWe were missing the correct equipment that we had reserved. We were sent all over the city to two subsequent UHaul locations to try to secure the equipment - we were told to do this by the original location, this was not a choice we made. We were told that we were responsible for exchanging the equipment that we did have provided to us (the incorrect equipment) for the correct equipment at another location.
Erin F