Waited over an hour from my pickup time to actually get into a vehicle. When I got into the van I had rented it had 2 tires displaying as critically low. When I reached out the person didn't seem too concerned and tried to direct me to a gas station or the nearest corporate location to fill the air in the tires. Van was visibly not clean when I got in. Swapped to a box truck instead. Ive moved for work multiple times in the last few years always renting from uhaul and this has been the worst experience I've ever had.
JOHNNY B
Memories On The Hill
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Saint Louis, MO 63110
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisPerfect place to pickup. Easy online contactless check in and out.
Shawna BLocation was fine in itself. I was supposed to pick up the truck and the tow dolly at the same location, but Uhaul fucked up my original reservation and the only reason I had to pick up anything at this particular location was because of that. I’ll never use UHaul again. Genuinely. I would ask satan himself to help me move before using Uhaul again.
Marissa SLocation of the building difficult to locate due to no signage of U-Haul on its exterior, signage at the street or inside. I walked to the wrong door too as there were no signs directing me in the parking lot. Still no mention of U-Haul anywhere. .It’s is a co working loft with a secretary who was extremely helpful and friendly. Once inside I had to wait 10 mins for assistance. It’s 100% self service! Everything was my responsibility pics before and after, forms etc. I had to figure out how to operate the vehicle myself. No explanation on how to operate it. She gave me the keys and I had to ask how to check back in. Once I returned I had to again take all the pics and list the mileage with a pic . At this point I don’t need any human contact. I will look for a place where there’s help for what I paid. Why make the customer experience laborious? I expect to come in and have a person take pics before and after ask if I have questions etc. A person can check out and pic up keys without waiting for a person if I did everything myself including using the key drop box. I did receive a flyer for ads for her other business.
Lisa SThere was trash in the cab from prior rental, and the passenger mirror was broken and unusable
Robert P