I was going to make a note on the Google review, but I’ll just do it here as well. Beth is intolerable. I usually am not a hard guy to please, and I generally keep my mouth shut unless it’s to say something nice. I do a lot of traveling, so I deal with a lot of hotels, moving companies, airlines, and generally, I try to stay as nice as I can because that generally means that they’ll be a nice to you. That’s not always the case, specifically with Beth (I did not you catch your last name, nor would I care to ever get to know her past first names). Choice U-Haul was the first U-Haul location I called, and I got Beth on the line. Beth was very disagreeable from the very start. I exchanged pleasantries with her and asked where Choice Uhaul was located and if she was the closest U-Haul to me, she then asked me where I was located and I described it to her that I was at the new hospital off the turnpike ( lingo I picked up from locals) but let her know that I am relatively new to the area, so I don’t know landmarks. She told me she did not know where that was, and I asked if she could help me find her location versus mine, and she told me that she’s not Google and that’s not her job. Fine, I can deal with that. It was a little bit rude, but nothing that I couldn’t brush off, but I bothered me enough that I kindly begged off the phone at this point because I decided better not to deal with her and try to find someone more pleasant at another location, regardless if I had to drive or not (at this point I was not sure where she even was because she told me they had 10 locations, but didn’t say which one she was at and had not figured out which one was closest to me) I called a second location in which the gentleman was extremely helpful. We made tge arrangement and I picked up a trailer around 2-230pm. The only trailer that location had was The 4 x 8 trailer which I settled on at first to avoid speaking with Beth and to save some money , BUT after a brief inspection and hookup, I decided it was not large enough for my needs. Since this is the only trailer they had after checking around, I was force back to Choice U-Haul was the only location I could use that had a trailer the right size. I decided that I must be something I was doing or a vibe I was giving off and I resolved to win Beth over! Now I had not let my displeasure be known, nor had I been rude to Beth back at all. As far as she knew, I had not developed any resentment towards her. She answered the phone and I stated that I was calling back and I need to get the larger 6’x12’ trailer that her location had. We exchanged general information, but this included her making several disparaging and condescending remarks as if I was a mentally handicapped, petulant child. At this point, I thought maybe I was doing something wrong and I looked inside myself and checked my motives to make sure that giving off some sort of vibe over the phone. We finally got trailer set up and I hurriedly continued on my way to her location as it was close to the end of the business day and Beth reminded me several times (dispatch closes at 545 pm). When I got to the store around 530 PM(last dispatch: 5:45 PM) I was at the front of the line, however, she was prioritizing a phone call. Not a big deal. I didn’t mind as the call was before I got there and Infirmly stand by the social rule of first come first serve and I recognize am neither a unique or special butterfly. HOWEVER, It did give me a chance to listen to her speaking to another human being over the phone. This customer on the phone (I could hear the callers voice as well) had many of the same questions that I had and I listened to her make the same condescending remarks and have the same belittling attitude she did with me. She took it a step further when the gentleman asked if she was the closest location to him and went on a bit of a tirade about how it’s not her job to help people figure out if she’s the closest. Also said that she had 10 different locations but didn’t expound on them or help either of us understand where those locations were or which one would best serve them. Not even sure why she shared that information, except maybe to make us feel smaller for some reason. At any rate, what I discovered is this must be how she speaks to everyone. She even seemed to speak to her coworker with the same sort of snippy attitude when her coworker asked her about moving some things (Location doubled as a furniture consignment store as well). I get it, people have bad days and some people don’t mesh well on the phone, and there’s gonna be people who just don’t get along. I thought this may have been the issue with Beth and I, but it turns out that’s how she talks and acts. Her whole body language exudes it, not just her voice. That’s what made me decide to make this comment because someone who acts and talks like this has no business being in customer service. Not everyone has a choice in what they end up doing for the rest of their life, but with the information that I had and the situation I observed, it seems as if Beth is at a management level or something of that order and has a little bit of choice in life. Perhaps she should take a long look at doing something else.
Lucas B
Choice Furniture
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Stuart, FL 34994
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Comment U-Haul Fonctionnement des avisEveryone there was extremely nice and helpful.
arden bWas easy to pick up and drop off!
sabrina pDecent trailer - worked good
CHARLES CPick up was quick and simple.
PAUL W