Please have a member of management call me @ 508 736 3057. Concerning à vital matter Mrs Lafountaine.
ROBERT L
Chair City Market
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Gardner, MA 01440
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**almost** feel bad for leaving this review because the problem originated at the Leominster location on Central street. The 3 employees I encountered in Leominster were the most disrespectful, unprofessional, inconsiderate “professionals” I’ve ever encountered. The woman walked away in the middle of helping a customer (she was also slurring her words, glossy eyed and using profanity like it was her first language) to go into the garage and ask the technician if he was “down to split burgers and dogs for lunch” because “if these fuckers can be out here enjoying this weather, then we should be flipping burgers and dogs in between helping these bitches”…….. NOT AN EXAGGERATION!. She then proceeded to ask her customer (whom she had just walked away from for several minutes while there was a LINE of customer OUT THE DOOR if he thought that $20 was good enough for her to throw down on the burgers and dogs in a 3 way split….. THEN I got my turn at the desk with the woman working and she informed me that she wasn’t sure “why the fuck nobody called you because we don’t have this “HO” here” … she had no idea how to read the notes on the trailer - the employee next to her had to step in and take over - which meant he called the help desk and got my order transferred to the Gardner branch which was 14 miles out of my way. I had to go there to get the trailer and bring it back there at the end when the Leominster branch is less than 1 mile from my house. The employee who got the order transferred and who was also the techinician working on the cars in the garage didn’t even look at me or give me an update when he got off the phone with the help desk.. he literally turned to his customer and said “so you said your name is Lisa?” I had to interrupt him and ask him if I was all set and if I had to go pick up the trailer 14 miles away and bring it back there and if I’d have to pay more…. He didn’t have a solid answer to any of those questions. THIS IS JUST THE TIP OF THE ICEBURG. I could type for another hour and a half straight about the HORRIFIC experience I had with the Leominster Massachusetts branch, and I’m sure if you asked for a survey from any of the customers in there from 12:55-1:15pm on Sunday 6/22/2025,.. every single person could attest to how atrocious the service was. ABSOLUTE WORST CUSTOMER EXPERIENCE OF MY ENTIRE LIFE. I have worked in customer service since 2013, as an associate, manager, agent…… I hav never seen anything like this. I’m the most forgiving manager and understanding person when it comes to protecting my own people… always have been…. If that had been my own staff I would have fired every single person. U-haul should be ASHAMED of this branch and the service. Drug and alcohol tests should also be administered immediately if that’s allowable in your handbook. You will never have my business nor the business of anyone within my extensive network.
CHRISTOPHER BLocation did not follow your published operation hours. Says on website opens at 8 am. I had to wait until 8.13 am for someone to show up. He was friendly but could not help me getting trailer hitched. When I returned the trailer on Sunday at 1.15 pm the location was closed, although hours posted is 10 am to 4 pm. Again, no one to help.
RUDOLPH CThe owner was a nice enough guy but we were put in an a very awkward and tough position. We called them a couple days before to get information on a 26’ truck rental for a one day trip. Pick up in Gardiner and drop off in Wolfeboro NH. 100 mile aprx. The owner quoted me the price per mile and typical rental cost for dropping off back in Gadiner. We had a whole conversation about it not being returned and being dropped off in Wolfeboro. I asked him if there was a location there and he stated there was something like 22,000 locations nationwide wide to drop off . I drove over an hour to pick it up he put info in system and it went from the quoted $450 to nearly $900 dollars. For a 1 day 100 mile trip. If I knew that I would have figured something else out. I was stuck with a time constraint and 4 people that adjusted their day to be there and an hr and a half from home. Very disappointing as this was a favor for a friends wedding where a mover bailed on them last second.
NOAH Wit was great
PETER C