I was not informed when renting a truck from this location that it would be closed. I had to call U-Haul to find out that I had to download the U-Haul App in order to rent the truck. The Internet connection in the parking lot was very poor so it took along time to get through the process. Way longer than if I dealt with an actual person. Next time, I'll make sure to rent a truck from a location that is staffed with people.
JOHN M
Crescent Tires LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Jefferson, LA 70121
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- 3,5 - Cote moyenne des clients
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The site was closed on my initial pickup date but U-haul scheduling was unaware of this.
Reed MThe dolly and additional things I paid for were not in the truck, the truck was locked and had to wait 3 hours to figure out the combination for it. The assistance that I received to get it unlocked was amazing.
JOSEF WThe location forgot to authorize the vehicle which made me make 2 trips. There was supposed to be a moving dolly and hand truck provided but they were not supplied as well.
Cheryl PI dropped off the truck at Crescent Tires on Aug 31, but that office logged into the U-Haul system that I dropped it off on Sep 3. So U-Haul charged my credit card a $40 fee for being a day late, plus another $15 for insurance coverage for the extra day. I had to call U-Haul to dispute these charges.
James S