I had a horrible experience with with the customer service. If I had Rent another truck. I will some where else
Alvonia G.
Trailer Rental & Towing in McDonough, GA at Hampton Chevron
(Concessionnaire U-Haul dans le voisinage)
840 Hampton Rd
McDonough,
GA
30253
Services dans cet établissement :
Pour nous contacter
840 Hampton RdMcDonough, GA 30253
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 8h am à 11h30 pm
- Retour client 24 heures
One-Way and In-Town Local Rentals in McDonough, GA 30253
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 2 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
Not only was the equipment not available for my reservation, it was dirty and calling customer service was a horrible experience as well. I hope it's true that they record the calls for training purposes because the training is needed. I still have not received a call back from a supervisor after sitting on the phone for approximately an hour.
Dwayne C.- Rating:
- 4.0
Air conditioning in trucks
Doris T.- Rating:
- 5.0
Customer service was GREAT! No complaints from me. I highly recommend this location. Thank you so much for being so helpful.
Janice A.- Rating:
- 1.0
Customer service sucked, I had to wait almost 45mins, because the lady was unable to leave the counter or customers to go check the truck. the truck was very dirty with trash inside. she never did a walk through with me. I wrote down the starting mileage because she never gave me any paperwork. then upon returning it a guy took the keys, told me to take a picture of the dashboard and told me that I will receive an email with all the info, then he drove off with the truck. I received the email and i was over charged 134 mile when i drove less than 40 miles. my card was charged $190.68. I will never ever rent from them again.
Aishah G.- Rating:
- 4.0
There was a lock on the back of the truck. We had to take it to 2 different places before a fire department let us borrow a cutter to cutit off
Reny S.- Rating:
- 4.0
Van was dirty. Had potato chips and old coffee cups; mostly trash.
Ebony S.- Rating:
- 3.0
Vehicle has a smoke smell in the interior cab as well as the dash and console being covered in pollen (indicating that it hadn't been cleaned or wiped down recently). The alignment was off on the vehicle as well; stirring wheel rested at about a 45 degree angle to the right. Finally, the check-in process wasn't the smoothest as the online checkin registered no vehicle on file when I arrived. I then had to wait about 10-15 min before the gas station owner got back with the cashier to tell her where to locate a key for my UHaul rental. As of the time of this review, I also have not received a final receipt for the rental.
REGINALD A.- Rating:
- 2.0
Vehicles are always dirty. I just use them because they are in walking distance from where I live
CHRISTOPHER D.- Rating:
- 1.0
Not allow the owner of this location to rent U Haul trucks. This owner is giving you a bad name. I rented a truck for one day, and was charged for 2 days, and insurance for two days. Oneline I was quoted a total price of $54.00, and was charged $179.00. Now I have to get this straight!!!
RAYMOND H.- Rating:
- 3.0
Faster pick up service
Ronald R.- Rating:
- 1.0
This pick up location is awful. Waited for over 30 minutes for someone to assist with check in which was done by an unknown person remotely. My identification was never checked, I never saw or reviewed the final contract and was provided incorrect information regarding insurance coverage which resulted in no coverage for the term of my rental. I would never pick up from this location again.
jessica H.- Rating:
- 5.0
Nothing you service is excellent
MARY F.- Rating:
- 1.0
REMOVED THE CONTACT FOR THIS LOCATION CUSTOMER SERVICE IS 0000000000000000000
ALAIN C.- Rating:
- 1.0
This was HORRIBLE! THE TRUCK WAS DIRTY FROM TOP TO BOTTOM AS WELL AS INSIDE THE TRAILER WITH AN EXTREME STENCH TO IT! THE GAS TANK WAS ON EMPTY, I HAD TO TAKE IT TO QUICK TRIP TO PUT 70.00 IN IT! WHEN I CAME BACK TO DROP IT OFF, THEY WOULDN'T REIMBURSE ME FOR THE 1/2 TANK I RETURNED IT WITH AND ALSO WANTED ME TO TURN IT INTO A DIFFERENT LOCATION TO GIVE ME 22.00 BACK...I WILL NEVER EVER EVER EVER EVER EVER EVER USE THIS LOCATION EVER AGAIN!!!! DO YOURSELF A FAVOR AND GO TO THE ACTUAL UHUAL BUSINESS....I WAS OVERCHARGED AS WELL...
Rico L.- Rating:
- 5.0
Nothing to comment about at this time. Everything went smooth.
anthony R.- Rating:
- 1.0
First ther is cheating people out of there money. I drove only twenty miles and they charged me for 227 miles
Kievius S.- Rating:
- 1.0
I reserved online and went to the location to pick it up. When I got to the Chevron, the vehicle was ready and they gave me the key, but was instructed that I could not leave with the vehicle until I received my copy of the contract in my email, so I waited. I was told it might take a few minutes. After numerous attempts talking with the person that gave me the key, it took one hour and 15 minutes before I received that email. This is a very poor way to do business and the worst customer service I have ever seen for Uhaul!
Martin O.- Rating:
- 1.0
Had ordered appliance dolley when I got to location said they didn't have it also the vehicle was on complete empty had to go to another uhaul location for dolley which cost me time
Darnell R.- Rating:
- 2.0
When I went to pick up the truck, it had tobacco wrappers littered in the back and there was ash everywhere, including a pile on the dashboard. I also ordered two dollies which were not included in the truck, forcing me to drive to another location to pick them up. I understand that this is likely because the pickup location was changed by UHaul a few days before, but there is no reason I should have to spend my gas money and time to pick up something that was ordered over a week in advance.
Laura P.- Rating:
- 3.0
Truck had no gas, got there and the truck size I order wasn't there and I wasted 2 hours and couldn't finish unpacking my storage
Dereck R.- Rating:
- 1.0
The lady who helped was nice but she was a gas station clerk. I uploaded pics of some of the truck it was dirty like someone was living in it. Hats trash in the cab and in the back someone left items back there. I initially booked another location only to find they never had a truck I was left running around looking for help I held like 1 hour waiting on uhaul 800 line to i Pick up. I will be disputing this transaction particularly due to my issues. I did speak to an agent much later but she offered no compensation only I'm sorry. I also booked my movers with uhaul and they were ghetto as hell. I can even believe they have them on the site as movers. I work with public and I never complain or call folks out but you all deserve this. Your service sucks!
Zelda W.- Rating:
- 2.0
The Uhaul that was given to me was very dirty and was missing a rear view mirror. When I return the uhaul the agent never came out to inspect the truck that let me know they don't care the condition of the trucks their renting out. Plus I was charged for coverage after I opt that I didn't need it. This experience has been the worst service ever. Last but not least they charge for a deposit when it never stated I had to pay a deposit when I made the reservation.I hope they change their service cause it's definitely unprofessional!!
Joseph F.- Rating:
- 1.0
The truck broke down and i am bring charged outrageous prices for a truck i never used poor customers service and bad equipment
Ashley P.- Rating:
- 1.0
Mani Baig store working say I'm good if I pay him for my remaining balance Apple Pay.. once I didn't that U-Haul still charged my card the remaining balance
Ja Vonta D.