The person who helped me was awesome. Very polite and professional. My only complaint is that I received a 10' truck and the inside was dirty with trash in it. The back was full of dirt. I had to clean it out when I got home. The guy asked if I wanted him to clean it out I said no, mainly because they were getting busy and I personally didn't want to make his job more. The one thing was that it leaked water when we encountered rain. It looked like it must have gotten a new windshield and possibly wasn't sealed all the way.But I did make sure that when I dropped it off to the new location it was cleaned before I returned it
TIMOTHY H
Security Public Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Palm Desert, CA 92211
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,5 - Cote moyenne des clients
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Keep and goin good actitud
ALBERTO DI went to pick up a Trailer to tow my car but was in formed the trailer was stolen the nite before. I asked Kim (i think that was her name) what they were going to do about my rental and she just gave me a blank stare and told me I needed to call uhaul and were not helpful at all. They tried to send me 20-50 miles to another location, but I was a single driver with 2 vehicles. I had a friend help me drop off the car while I drove my RV to the location. After calling uhaul they set me up with a car dolly. When I was told where to pick up the car dolly, Kim questioned my ability to drive my RV. Once we got the dolly hitched to the RV, the tail lights connection was incompatible. They said that they sold converters that would work. I bought a converter, but it was still the wrong type. I asked for my money back, but was told that all sales were final. "There 's sign that says that." Was the snooty reply. Once I found the right converter, I asked for help loading up my car to the dolly. I was told that they were not allowed to do it because they were not Uhaul and didn't have any training. Said there was a QR code I could scan and download the instructions. I looked and no QR code. Asked for a pamphlet or inarticulate I could refer to and was told to look it up on YouTube, they are not uhaul and can't do it. The rent Uhaul equipment, sell Uhaul supplies- boxes, tape, blankets- but are not Uhaul? It finally took me almost 4 hours to get on the road -- something that should have taken less than an hour.
SALLY MKimberley- the manager has to of been the rudest individual I have ever met. She did not want to help me return the trailer. When I asked her who her supervisor was, she did not want to tell me. Told me her supervisor was Security Public Storage. I would like to say that Andrew, the one I got the trailer from is amazing and very kind. I usually get trailers from another location, I probably will not return to this one if I have to deal with her.
KELLY RExcellent customer service. The young lady who hooked up the trailer was friendly and efficient. This location moves to the top of my list...
DONALD B