U-Hauls Mobile pickup process was a frustrating experience. It was not clear when I was making the reservation online that the entire process was via the app. My experience with the app was very poor. The app would not accept clear pictures showing the mileage and fuel. The app took multiple tries to recognize I was at the location to begin drop off. The concept of mobile pick up is fine but the app provided a poor customer experience.
Todd P
Todds Auto Detailing
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Syracuse, NY 13204
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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Évaluations des clients
- 4,0 - Cote moyenne des clients
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The one problem we had was trying to figure out the app. It was confusing trying to get to the point of paying and getting the keys. When people are already on a timeline and it takes a lot of time to get through an app it just frustrates them. Once we got thru that section, it was pretty seamless.
Patricia LNothing. Everyone was so kind !
DANA DFirst attempt at remote pickup of the truck had the key missing from the lockbox
Adam KWorkers spoke very polite, were very helpful but Make sure all equipment is up to standard.. equipment needs to be checked and maintained. Is not their fault. Snow covered all the equipment and trucks .This isn’t an official U-Haul place
Bryan A