At pick up, I asked the guy there if he could change my drop off to Rexton location. He said, us, no problem. I asked again, just to make sure. I said, so I can drop the truck off in Rexton, he said yes, no problem. Now, uhaul wants to charge me extra for wrong drop off. Grrrrr
Kathy M
Apples By The Baie
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Baie De Bouctouche, NB E4S4P5
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They did not record that I returned the rented trailer until the next evening and charged me for an extra day. Waiting now for a refund but I wish they had done their job instead of making me sort out their mistakes. They had to unlock the gate for me to drop off the trailer so it’s not like they didn’t know I returned it.
ALEXANDER ETrailer booked days prior to pick up. Pick up location changed 3 times. Eventually in the middle of nowhere in a pick your own place, no signs. Pick up dealers English was very poor and started from the very beginning of booking again wanting pick up and drop off address, credit card, driving licence, Demanded TWO phone numbers. Said they don’t get the information sent through of bookings although did have booking name. What should have been a confirmation of pick up turned into a good 40 minutes messing about. Not helped by poor cell service. Trailer noted to have a back light out which was pointed out. Dealer kept saying “it fine, it fine” also forgot to provide dolly as booked,. stepped in a ton of dog poop trying to hook up the trailer in the middle of a field. Don’t pick up here. Good job there was an English speaker in the car. They live in French country, they could barely understand English.
IAN GWhat a horrible experience! I asked for a 10 feet truck and instead I got something that’s twice as long at 24 feet. The owner of the property Harjeet Singh was not helpful in guiding me to drive past his gate saying that there was a lot of room but in fact there wasn’t .
Ambrose LNot impressed to have been charged for 100kms when we only did 70. Told us we owe them $15 more, yet we over paid for kms. I’d like to have our $ back
Nicole D