There was a shoe and other debris in the back of the truck when we picked it up. There was supposed to be two dolly's and furniture covers but there was no other equipment besides the truck. When we asked we were told this location does not have dollys. The drive was very bumpy with this truck. Perhaps the truck needs to be serviced. I tried to change to reservation to another location because of its hours days before we picked it up, but for some reason I was still sent to this location. Perhaps my extra equipment got dropped when I tried to change the location? All I know is that we needed the two dollys and the furniture pads or covers, and did not get them. I had trouble with the Uhaul app in picking up and bringing back the truck. We had to wait for the store to open pick up the truck because of this problem.
SARAH M
Beltline Storage & Office Ctr
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Columbia, SC 29204
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- 3,5 - Cote moyenne des clients
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Very informative when I ask questions about a rental truck
DAQUON WI Really don’t have no Comment a Everything went well no bad comments the Lady that waited on use she was very polite she help use out good
JAMES KStaff was nice. The outside was unassuming. I had called beforehand with an inquiry and the personnel answered my questions. There was apparently only one person in the large office space and they were on break upon my arrival for drop off. Thankfully another person walked in (apparently familiar with the site) and informed the staff member I was there. If the gentleman had not done that I would have been waiting at least 30 minutes to be assisted even though I had called the site right after fueling and on my way to drop off the vehicle. The staff members I spoke to popped in briefly told me to leave the keys on the counter and she would check me out when she got off break. Which she did.
JAZMINE TThe customer service was not the best. Harry was not the friendliest.
CASSANDRA W