We arrived in time and the business was closed with no lockbox or any communication how to access the truck. Spent 45 minutes messaging with UHaul and even sending a message to the phone number/name on business door (we could see they instantly read the message but no response to us). Then were told they were coming to the business within 5 minutes with keys to the truck. Waited an additional 15 minutes. When they arrived- no apology just a “No one called and told us.” Then had to wait for the man to open the business and we went into a hot (no AC) building and waited for him to power on computers and login to the uhaul site. I told him I had completed the online process over an hour prior when I arrived. He still asked for my license. He finally understood I was already dispatched. I asked about the appliance dolly I had rented and he said they don’t have those at their location. Once again- no apology. I was handed the keys and that was it. I was charged for a dolly I didn’t get. I was there for over an hour waiting for the keys. We ended up moving in a heavy rainstorm because of the delay. Totally unacceptable for uhaul. Honestly- it was very disappointing.
Brenna K
Goodfellas Automotive Service Detail LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Enterprise, AL 36330
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Évaluations des clients
- 3,5 - Cote moyenne des clients
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisThis location is very small for a 26ft U-Haul and attached Trailer. If you’re dropping off smaller items sure it would be more ideal.
Joshua CN/A
Sharon CPoor location not well managed. Employees were unfamiliar with how to hook up equipment and two employees offered no help. The trailer leaked during a rain storm, damaging being transported inside.
RUSSELL S