I chose no contact pick up. I then had to enter the building and basically redo everything i had entered online. Which made me use a different card because I left my debit card in the other car (not the one i was driving in). Why offer no contact if i still had to go in?
LARRY H.- Kentucky KY
- Louisville
- 40214
Moving Truck Rental in Louisville, KY at U-Haul Moving & Storage of Auburndale
120 Outer Loop
Louisville,
KY
40214
(East of third street on Outer Loop)
(East of third street on Outer Loop)
Services dans cet établissement :
Pour nous contacter
120 Outer LoopLouisville, KY 40214
(East of third street on Outer Loop)
Services dans cet établissement :
Heures
- Lun : 9h am à 5h pm
- Mar et mer : fermé
- Jeu - dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 4/12/2021: 9h00 am - 3h00 pm
- Retour client 24 heures
- Entreposage de bateau
- Entreposage de VR
- Entreposage de véhicules
One-Way and In-Town Local Rentals in Louisville, KY 40214
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
-
Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
-
Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Libre-entreposage
Nous offrons la plus grande couverture en Amérique du Nord!
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Conteneurs U-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
Évaluations des clients
- 4 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 3.0
Truck would not get up to speed so much play in the wheel. Need to be maiteneced a WHOLE lot better. Even tires looked bad. Never AGAIN
Jason P.- Rating:
- 4.0
I do appreciate the help with getting the cargo van for a couple hours but it smelled like piss. Someone peed in that van theres no doubt about it.
Jacob E.- Rating:
- 5.0
The man working the counter Sunday Feb 14- Jason I believe- was super friendly and helpful and made our Uhaul experience simple and easy!
Lauren F.- Rating:
- 5.0
Nothing, thanks man
Leslie P.- Rating:
- 5.0
Great service from associate. He pulled truck and trailer into lot for us and then came back with receipt total since there was a little less gas than expected. Very professional!
Kenneth R.- Rating:
- 2.0
It took forever to process pickup. There is only one person at that location. There was dirty on the floor of the trailer. Drop off was a nightmare. Location was closed, no one to help unhook trailer. Roadside service wanted to charge me to help unhook. Customer service people were no help!!
Lorie S.- Rating:
- 5.0
I don't think you need to improve anything. You was great!! 😑
martha B.- Rating:
- 1.0
Make sure truck is clean
William B.- Rating:
- 1.0
Cheated me out my money
Robert F.- Rating:
- 4.0
Location was fine, but Uhaul seemed to have overbooked this location. The attendant was very stressed and frustrated with his lack of support. The equipment that we ordered was not there. And the location and time of our pick up was changed 2 days prior to our reservation. Everything with this location was fine, but I was not impressed with Uhaul's logistics and coordination overall and would be hesitant to refer them as an organization.
Kacie L.- Rating:
- 4.0
Online and the store need to communicate better. They double booked for the same truck.
brianna E.- Rating:
- 5.0
Phone calls for service at go uhaul are way too long-hold time extreme.
Anthony H.- Rating:
- 5.0
jason was very helpful and pleasant, great experience
donnie R.- Rating:
- 1.0
When I arrived At the U-Haul facility it was 4:45 P.M. There was a customer there that the clerk was taken care of once that customer was done conducting their business the Clerk said to me “sorry I'm closed†as he is walking towards the door. I Said to him I have a reservation already I'm just here to pick up the truck he said “ I understand that but I'm closedâ€. Then he asked me Was I here for the 26 ft. truck. I Told him yes, then he said I have it already for you but I am closed. Then, I had to sit there for an hour and a half trying to go online and get in touch with customer service to figure out how to get the 24 seven app so that I could get the keys out of the lock box.When I finally did Retrieve the keys in the gas needle was on E (Empty). This gentleman needs to learn how to deal with the public. And have class is on customer service. When he said that he had the truck ready for me, obviously that was not the case because if he had the truck ready he would have at least Made sure that there was some gas in the truck. This is unacceptable as much as I have dealt with U-Haul before I've never had this issue or come across anyone so rude.
Catrina S.- Rating:
- 4.0
Listen. I dont want to be rude. The transaction was smooth, the attendant was great but the store smelled like sh!t. Like real life human sh!t. It bothered me. Its still bothering me how bad that store smelled. Hey if the guy has to use the restroom and he works there okay. But bleach that entire place afterwards. I mean the smell is stuck in my mind. Stressing me out. Human Sh!t smell like as soon as I hit the door. Everything else was flawless, great transaction. But that attendant needs to visit the doctor.
Chacoby P.- Rating:
- 5.0
Great service
Lester C.- Rating:
- 5.0
I'm waiting on a response regarding billing error. Was charged for dolly I didn't use.
GEOFF G.- Rating:
- 3.0
Good
Nick F.- Rating:
- 5.0
Jason was extremely helpful.
laura K.- Rating:
- 1.0
Drop off was a nightmare. Had to wait 30 minutes for customer service to answer & then they still couldnt help me with my phone finding the location. Was on the phone about 45 minutes & we still didnt find the location
diana B.- Rating:
- 5.0
Nothing / all done well!
Kimberly T.- Rating:
- 5.0
Thank you
Julianne C.- Rating:
- 5.0
Not a thing. Exceptional experience
peggy L.- Rating:
- 4.0
There was a terrible smell in the facility.
Jshaquerriah F.