I had to call and get help 3 different times in an hour. The truck wasn't available where I was first set to pick it up, which made it so inconvenient for me. Also in the first 2 calls to the 24 hour pick up I don't get informed that I have a balance from 2016.. That delayed me because no one knew why I couldn't do check in. It was just not a very good experience, and when I had to drop truck off at 2 am the app kept kicking me out making it more difficult to do the return.. I am very disappointed that a 6 hr truck rental turned to 8 hrs and 2 of them were wasted by being on phone trying to figure out why I couldn't proceed to check in.
Laura M
Shekinah Technologies LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in McKinney, TX 75069
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- 3,5 - Cote moyenne des clients
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I was charged more than I was quoted, no response when I contacted support with my issue. I will not rent again from UHaul.
Laura EThese trucks move around so I am not sure they deserve any credit for the good condition of the vehicle. I only requested one extra item, a half dozen padded blankets. They were not in the truck when I picked it up. That’s a big deal for a mover, especially when they are picking up early in the morning from a truck share location and there is no one there to solve the problem.
Clint HAt U-Hauls request we were directed to a self drop location. We were never told there would be no one to help us, the self drop link provided by them didn’t t work and we had to finally call to return the truck over the phone. Never again, we will always return to an established U-Haul location.
Evan JThe service was outstanding. Thank you.
Edgar R