Location de camion de déménagement à Montreal, QC chez Centre Mecanique Gouin

I was stolen by your centers

Knmake sure trucks are full so we do not have to guess how much gas is needed tobring itto same level or supply a litre guide per 8th or quarter of a tank.

The Truck had a severe smell of dogs. I was suffocating after 5 mins of driving. I made the booking online and didn't accept the insurance. When i went to the location, the gentlemen didn't review the contract with me and charged me the insurance anyway. He simply said the contract will be sent to the same email on file. I understand it was up to me to review the contract but i didn't expect the gentleman to change my booking options. I felt cheated. After i returned the truck , the total amount was much higher and that's when i questioned him to explain how it ended up to 65$. His explanation was that the website is malfunctioning and the insurance is not optional. I left from there and called U-Haul customer service and Melanie Poston helped me with the refund. I will be very careful if ever i need to use UHaul services again because Integrity is very valuable asset for any business. Thank you

When I received a call to confirm my reservation I was given another adress. The reservation location was changed without calling me to let me know. When we (uhaul employee and I) called to confirm the trailer was indeed there and tell him I was on my way the gentleman very rudely told us he had confirmed with me (not true) and that he would close in 15 minutes (30 minutes before his actual closing time and it would take me at least 30 minutes to get to him). I was told I would get a discount for the inconvenience which I never received. I will not recommend Uhaul to anyone who has to move, unfortunately this is not the first time I am disappointed by their service and I won't be using your company again

Le commis m'a obligé de prendre l'assurance alors que je lui ai dit que je ne la voulais pas. Il m'a dit que c'était obligatoire. Cela fait 2 fois que cette location me fait ce coup là

Extremly satisfied with this place

Next time please let’s do this in french wen your customers is french please thank you

I was told the gas used equaled to a charge of $16 so I decided to fill it up at a gas station before closing the contract. Filled up with $12. When I went back I was told it wasn’t full enough and a charge of $9 was added.

I made it clear to the clerk that I did not want insurance because my company is insured for any risk even for the commercial vehicles I use. The clerk told me that Uhaul's insurance was mandatory and that no insurance covered commercial vehicles. This is the second time in less than 6 months that this has happened to me, I am really disappointed. You should explain the real procedures to all your dealer because they want to get commissions on the insurance that customers pay at home !!!!