I had a very frustrating experience with this U-Haul location. I originally reserved a truck for pickup Saturday at 4:45 PM, with the plan to return it by Sunday 4:45 PM — exactly 24 hours later, no extra fees. But the owner called and asked me to pick up the truck around noon on Saturday, saying she wouldn’t have time to help me later. I clearly told her I couldn’t return it by noon on Sunday and didn’t want to pay a late fee. She assured me she would “figure it out,” so I reluctantly agreed to pick it up early. Later, I checked my receipt and saw they had changed my return date to Monday — meaning I was charged extra for returning the truck “late” based on their new, unauthorized schedule. I was never asked to approve this change, and I feel completely misled.
Weiyang O
Kimbo House Of Fashion
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Patterson, CA 95363
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CARLOS VFrom start to finish the whole process of renting the Uhaul from this location was by far the best experience I've had with renting than any time before. She was very understanding and accommodating to my situation which was pretty intense and she eased that issue by being very hospitable and also doing everything she possibly could to make sure I got what I came for that day with minimal delays and in a timely manner. If I would ever need to rent a truck again this location is most definitely going to be my 1st choice, and it should be yours too. Thank You again!!! Kimbo's House of Fashion🫡🫡✊🏾
fantasia rVery convenient, easy process with the help of the owner Kim
KIMBERLY RAfter hour pick up
SARINA P