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Donald DCustomer Reviews for U-Haul Moving & Storage at North Military Hwy
Testimonials From Recent Customers
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Dee (owner) was kind and ran a very efficient operation. Excellent service à la clientèle
JAMES BThe truck had less than an eighth of a tank of gas. Then when I dropped it off, with about the same amount they charged me. And then they charged me for the furniture dolly and half a dozen blankets that weren't there. This despite I reported there were none and I took photos with the U-Haul app.
Steven EVery thankful we were able to get a truck. Receptionist was friendly and helpful.
CAROLYN HNothing. Everything was amazing. Customer service was outstanding. The place is clean and well maintained.
DAVID MNice customer service
LESLIE LMoved out yesterday, however, had paid for climate controlled Storage Unit, but the air conditioner is broke. It was hotter inside than it was outside. Feel like I should be reimbursed for no lt being climate controlled and staff not notifying me that the ac was broken. Said something to the staff they didn't care, said it was going to be $30k to fix and didn't know when it was going to be fixed.
Jessica M | Expérience généraleThere was a lack of employees there. It was a long wait. I actually had to load the trailer myself hook up and everything. For a Saturday, when people move and stuff having only two employees is not optimal.
CAMERON HEmployee, Eric or Aaron was condescending and rude to me when I was returning the truck. My daughter was waiting inside for me and the employee went in and was speaking to the mgr in a patronizing manner about me. He didn't realize she was my daughter; however, your employees should not speak rudely to or about your customers. I'm an HR mgr and would definitely have a documented conversation with an employee who spoke this way.
MELISSA MI was given a truck with no AC, but since the weather was initially nice, I didn't realize this until I was completely loaded and four hours outside of VA (enroute to TX). No accountability when I called the location, just told me to call Roadside Service. So, I was asked to be inconvenienced again by sitting on the side of the road in a vehicle with no AC to wait for a service that may or may not have been able to resolve the issue.
Kevin JI'm concerned about my payment for the month of June. It was automatically deducted from my bank account for June. The payment due date was June 4th. I want to understand why I'm not getting reimbursed any funds as I am not using the storage anymore and my account was closed on the 4th of June 2025
Cheryl W | Expérience généraleThe only location I use.
LAWRENCE GNothing, I've used this location 3 times over the last 10 years and have always had a great experience.
JOHN DThere was a man yelling at me that I parked in the wrong spot when I ASKED HIM to help me know where to park. And I was following every single direction in the app to a TEE and was waiting for the photos of the uhaul to upload to I could go to the next step "confirm your parking location" and then he came up to me yelling and being so aggressive!! I explained I hadnt gotten to the part when I know where to park bc the app was still loading and he got WAY more aggressive and so I walked away. I will never be able to rent from uhaul again after this even it's not uhaul it's that man!! I dropped it off at 12:45 on Wednesday May 14th at the military highway Norfolk location if you need to know who it was. African American older man. Very scary and definitely not someone I'd want working for me if I were uhaul! Terrible representation even when unprovoked
Hadley HExtremely rude upon return of car dolly.
RYAN MContinue to show the customer service that you show to me and everything will be okay
WILLIE LI requested to rent a hand truck for the day and was told none were available for rent.
angela aAgain trying to upload photos for insurance on app did not work. I kept getting an error when trying to take photo.
James GIt's not that there's no parking for customers and the old man who was assisting was typing a bit wrong, even my email was entered incorrectly, so I didn't receive an email for the confirmation receipt that I was cleared for the vehicle. Of course, it's hard because I want all the transactions to be smooth so I don't have to think about it anymore, so I called to receive an email, but it turned out that the email I entered was wrong.
JULIUS NSuperb staff!!
TRACY S | Expérience généraleNothing, keep up the good work.
JAMES CJose that checked us in was great!
KATHRYN A | Premières impressionsPickup went very well, customer service was excellent.
MARTIN LIt was a quick and pleasant experience.
JIMMIE SRenting was challenging. Agent had no idea where the van was. Van was great. Return was super pleasant.
ROBERT PEverything was good I wouldn't change anything
ANGELA SOpon returning tge vehicle I was in the back folding the blankets up and the attendant started driving off with me in the back and then this morning my extra contact I provided was contacted saying that if I didn’t return the truck it was going to be reported stolen
Edeard SRien
THOMAS LThe people working in the building are extremely friendly and professional. They made my rental so easy!
CADE CReceiving agent was spectacular.
Richard ROne of the best place to rent a u-haul
MULLER PSince new management has come to this location, it has been much more pleasant. Before, I swore never to return to this location due to the negative treatment I received as a returning customer. Now, the staff is very professional and courteous, and I will return to this location any time I need these services.
VALERIE GGreat experience
Tyson NWow one of the personel were very rude and told me to deal with the other worker which was cool because there really were no instructions on returning the equipment.
ANTHONY MThe reservation, pick-up, and drop-off was seamless. I would not hesitate to use this location again for any U-Haul needs.
GEORGE LFor big U-hual, forcing the taking and uploading of a picture for facial recognition is weird and If it's "for customers safety" we should have the option to decline. Had i known this to be the case when making my reservation, i would have went else where.
ERIC BDee has helped me several times and she is very pleasant and helpful.
ROBERT JU-Haul needs to create a "frequent user" program to streamline rentals for people who regularly rent from U-Haul. I can also return the equipment when I'm told the first time, I don't need to be talked to like a child, and beyond that, I don't need to be called and reminded, and even asked to return early just to make sure its back in time for the next customer, or asked to call in to verify I'll return on time.
SCOTT DRien
LATICKA NI was charged $190 plus an additional $25 fee without my knowledge.
DARRYL MThey manger is rude and very unprofessional . This was the location on military way near the airport
Donajah m | Expérience généraleGm was very knowledgeable and went above and beyond including mechanic
EDWARD SNothing! Great customer service from start to finish! Thanks very much!
DANYELLE EKeith very honest took his time to explain everything he did..
larry mVery knowledgeable and friendly personnel. Quick check in and drop off
PAUL PI don't generally recommend places to rent trailers, just the brand.
STEVEN AWhile yes I did mark my experience as poor it has nothing to do with the staff. Recently with all the snow in our area not much of it has melted. With a pretty thick layer of snow on top of the vehicle it was just a ticking time bomb to melt, which it did. However, I rivet from the roof portion of the vehicle was missing. This allowed for a direct path for the melted snow (now a lot of water) to drain into the "mom's attic". Unfortunately this all happened while the truck was loaded leading to my cardboard boxes getting destroyed.
CHARLES RGreat customer service at pick up and drop iff
Rebecca DI'm trying to figure out why do y'all have $19,95 on the trucks and y'all charge $89 a day plus taxes so when I first made my reservation it said that I was only paying $35,95 due at pick up and upon arrival when I had to come out of pocket with $142 0,45 so that's false advertising when you're going to put $19,95 on the rental trucks saying that's how much you charge to rent a van
CATHERINE MProfessionnel was peoples
KOFFI KEVERYTHING WAS ABSOLUTELY AMAZING THANK YOU ALL FOR BEING KIND AND THOUGHTFUL TO ME
AMY OThey got attitude problems, they don't greet their customers. Nobody got manners anymore.
Santana JWill be using again moving forward!
Timothy M | Premières impressionsDefinitely would prefer a 24 hour unit to be able to go in and out.
MIGUEL A | Expérience généraleStaff was very helpful and friendly. They could use an extra person for the busy times. Busy place.
Charles P | Expérience généraleMerci
Herbert J | Expérience généraleThe personnel, with the exception of a young white young guy that told me I couldn't park my moving trailer in front of my storage to move out and load my household goods, with that exception everyone that works there were awesome. Specially the crew working on the 20th of August 2024. Thank you all!! On the side of the facilities, I lost a lounge chair, and a big Asian rug to rats. It was several months since the last time I went in the unit, but don't understand if it is a closed facility, how they got in. Anyway, those are valuables that we lost that are irreplaceable. With that exception everything was good.
Miguel R | Expérience généraleExpensive
Benjamin H | Expérience généraleI hired movers off the UhAul website and have been unable to get any resolution to my damaged property. I know UhAul didn't do it but there has to be a procedure that will work and not continually hang up or not respond
SHANNONEUGENIA H | Expérience généraleI was treated nasty and unprofessional by the manager my debit card was charged several times fraudulently without my consent and I don’t have auto pay set up I was lied on by one of the employees that said I cussed them Never did I say one cuss word to this lady she called about the bill I said okay let’s take care of it she say hold on and when she came back to the phone she say your card was declined I say I never gave you my card number so what did u run and she said the one on file I say that’s a problem right there you just running people cards without permission and she started telling me how I should have told her from the beginning then I hung up on her I was at work and didn’t have time to go back and forth so then I get a message on my phone from this manager named D and she said all my stuff had to be out of her storage unit by Sunday this was Thursday she left this message and said no other uhaul would be allowed to do business with me now I’ve been a customer for at least 3 years paying no less than $180 a month and was treated like this terrible experience
ANTOINEJOHNATHAN B | Expérience généraleThank you for your services
Joseph B | Expérience généraleGreat service overall!
Edward T | Expérience généraleUnit was nasty. Dead roaches upon arrival in unit and rat/mouse traps EVERYWHERE. Sliding door did not work and alarm system was confusing. I will continue to use public storage.
Keandra E | Déménagement en ligneMy access code was not initially working. It was denied 6 times, before it finally worked on the side door. My husband and i made sure to put it in slowly and accurately. Still not clear why it took us so long to gain access. Once getting into the facility. There is no number guide to direct you to the units. And it is a huge maize. We found my unit. The unit was padlocked . I had to go back outside to the front door and call the after hours helpline and wait for the general manager to come and unlock it. There was no lock provided, as promised. But the general manager came quickly 15 minutes or less, and she was extremely helpful…especially considering it was the holiday weekend.
Tanisha T | Déménagement en ligneEveryone was very helpful made everything for me very easy
Linda K | Premières impressionsOutstanding location and staff were very helpful
Daniel C | Expérience généraleThe staff was very helpful and friendly
Nathaniel L | Expérience généraleMr. Laboy was extremely helpful and professional.
Paulina R | Expérience généraleGreat friendly staff
PETER V | Premières impressionsAlthough above average.... the storage facility made it ver difficult to move around in the unit while organizing my rented unit. The AC was not working! I had to make two trips to finally move out. Good thing I had someone with meet!
Yolanda M | Expérience généraleI reserved a 15 foot truck to pick up in Blacksburg a month ago and was called 12 hours before pick up that it was unavailable and we had to drive to Roanoke. This added 2 hours onto our long moving day. The employee who helped us at the Roanoke was very rude and short with us. When I showed up to the Chesapeake location, they at first told me I did not have a reservation (which I had reserved a month earlier) but were much more helpful afterwards. The online check out was not very descriptive and we had a hard time doing that online check out.
Lydia U | Premières impressionsThanks 🙏
Delisa C | Expérience généraleBien
Austin m | Premières impressionsGet larger carts
Yolanda M | Premières impressionsThe cleanliness of the storage facility was excellent! Front staff were very nice to work with. The only thing keeping it from a 5-Star is the business standard of raising the rates yearly: Oct. 1, 2020 paying $109.95. 2021, increased to $114.95. 2022, increased to $119.95. Another increase would have hit this month, 05/23.
Arthur B | Expérience généraleGreat staff!
LUIS G | Expérience généraleGreat staff, friendly!
Luis G | Expérience généraleEveryone there was amazing. Kyle was especially helpful and pleasant.
George G | Expérience généraleCustomer service at the office is trash the System that y’all on need updates I’ll never come back
Darnell R | Expérience généralePersonnel was very friendly very polite and very helpful. I recommend this place to anyone.
katiria p | Premières impressionsStaff was extremely helpful during my stay. Had to move in due to emergency deployment and staff did all they could to make move as smooth as possible. Rented truck, moving pads and the storage unit all in one day
john t | Expérience généraleStaff was excellent. Especially Kyle.
George G | Premières impressionsThe storage facility itself was impeccable, the staff are wonderful and helpful. Only thing that I didn't like was the non pro rating.
Heidi W | Expérience généralePat was fantastic, very helpful and she was also training someone..... really sweet staff!
pamela l | Premières impressionsThe workers were very helpful, this made my move to the facility a lot less stressful.
arnnette g | Premières impressionsEveryone was helpful and the passivity was great.
Robert M | Expérience généraleI love the storage room hours
Jary S | Expérience généraleno complaints
zach C | Premières impressionsGood customer service and friendly.
Alesia A | Premières impressionsLove this location. I have used this location for several rentals and purposely do because of the service from the staff. Always professional and helpful.
Heidi W | Premières impressionsSeveral of the employees were kind and helpful. Dont get me wrong but one bad apple affects the bunch. Sadly on one too many occasions, including when i was moving out, the older lady working who smoked right out front of the building, often gave short remarks, and customer service with her was poor. She accused my movers of making a mess, when infact there was a leak in the storage building hallway, that I asked to be cleaned up for safety reasons. And after I showed photo proof of the leak she cleaned it up but was rude about it. All and all for the space provided and the costs it was not worth it and they often had way too many rentals on the lot limiting the access to the storage, if someone was already parked in the space.
Rebecca L | Expérience généraleStaff is rude and the facility is never cleaned.
Daniel H | Expérience généraleAll the workers at this location was very understanding and were all helpful.
Sandra V | Premières impressionsI loved da company an employee. They was very helpful an a good team to work for. It was my time to leave an they will b well missed. Thank u
MICHAELYNN O | Expérience générale🖕
Douglas C | Expérience généraleWonderful business overall. Great staff (friendly, competent, knowledgeable, helpful). Clean and well lit.
Jennifer N | Expérience généraleJust didn't know if it had a after hours drop off.
david p | Premières impressionsSteins Lubin made the whole experience from getting the storage room to dropping off my truck very enjoyable! He was such a friendly individual and was able to assure me while answering all my questions. Steins, as well as Johan (I hope I spelled his name correctly) were very knowledgable and helpful. I would recommend this location because of those two individuals, specially Steins.
Claudia V | Premières impressionsStaff at the military Hwy facility is excellent, friendly and more than helpful
Shari s | Premières impressionsEverything went as smooth as possible, no problems whatsoever.
LARRY K | Premières impressionsStaff was pleasant and went the extra mile to help us get our move completed making sure we had everything we needed and walked us through the storage unit process
john t | Premières impressionsBeen using U-Haul moving trailers & trucks for years. This is my 2nd time using U-Haul storage facilities and am very pleased with the customer service and cleanliness of Norfolk, VA storage service on Military Hwy.
NORMAN G | Premières impressionsI moved from Florida to Virginia and with my moving truck rental, I received a free month storage at U-Haul storage facility on Military Highway in Norfolk VA. I ended keeping the storage unit for 2 months and was very pleased with the unit. The storage facility was clean and well maintained. All the U-Haul staff were very friendly. I highly recommend U-Haul on Military Highway in Norfolk VA.
NORMAN G | Expérience généraleStaff was super friendly and helpfull!
Adolph M | Premières impressionsPleased with storage facility, it is secured, clean and temperature controlled. Convenient location for me.
NORMAN G | Premières impressionsWonderful staff and a clean facility. Will recommend.
Amarnath V | Expérience généraleThe employees really make the place! They are friendly and so helpful! Even when there are numerous customers, they are patient and willing to go the extra mile to help out.
Deborah G | Expérience généraleJohann Skull runs a good storage/moving facility. Great customer service!
john p | Expérience généraleIt’s way too expensive to pay every month.
andrea p | Expérience généraleWe have rented from this uhaul facility for almost a year. We started with a 10x10 then a 10x5 and finally 5x5. Each time we had to downsize the staff were very helpful to expedite our request. Even more they went out of their way to give us units near the one we were in to make the transfer easy. They always took the time to chat and made our experience a good one . Merci
Kirsty L | Expérience généraleNeeds to explain the process better
Rasheeda B | Expérience généraleI reserved a unit and went in a day early to see the possibility of getting it a little sooner. They told me they didn't have that size available and wouldn't for a while, but they had another size available. I was confused why I could make a reservation for that size starting tomorrow since it wouldn't have been available anyway, and asked about the issue. They gave me a free month in the other, available storage unit which I really appreciated. To my own fault, I lost my keys to the locker and (incorrectly) assumed a storage locker company would have the capability to get the lock off. My mom asked about it while I was moving in to my new place and was told that it was no problem and they would get it off. When I showed up to open my locker, they said they couldn't do it anymore (after they said they could) and that I would have to hire a locksmith. $65 and three days later I finally got the lock off. I relied on their word, and it wasn't followed through. Other than those issues the facility was okay.
Carinna P | Expérience généraleThe facility I was going to use had a Brocken elevator and only units available on the 2nd and 3rd floors. They made a call out to this facility and they had a rental unit available on the first floor! They assisted me right away showed me my unit and how to enter and secure my unit, the unit was very clean, had dollies to use and climate control was working very well!
Lori W | Premières impressionsThe staff is phenomenal! So friendly, helpful, and accommodating. Exactly who you need during the stress of moving!
Carinna P | Premières impressionsWe had a good experience! It was a Saturday so it was very busy but everything was handled professionally. We rented the Uhaul and brought the stuff back to the storage shed we are renting, an easy process. I would highly recommend this Uhaul location for your moving needs.
Jake D | Premières impressionsUpon renting the unit, we were impressed with the yo uh ng lady that initially helped us. She was professional and friendly. In he 4 months we have had the unit, each time we have gone by, the auto doors were open and we never needed any access codes. On 4/27 1 day after paying our rent early, I took my movers by just to see the unit contents. I could not access. Asked an attendant to help me, I had the key, but no access info. He was very disrespectful, and unhelpful. I dis not want to go into the office ro wait, to be around others dyeing this virus. But I did. Was given mycodes. When I asked another rep about a possible refund for the month because I paid early and now movers can empty it, she suggested asking at the price So tuesday 4/28 the unit was emptied. I waited inside amongst others, with several not wearing masks. And was told I could not get a refund. Irritating, waste of money. The unit was empty and clean. My fault for being responsible and paying the bill early, I guess.
Kevin A | Expérience généraleNeed to get sliding glass door fixed. Everything else was great.
amy c | Expérience généraleI have always had good service when using this location, 3 times now. They are friendly, fast, and answer all of my questions.
amy c | Premières impressionsMerci!
justin p | Expérience généraleThis was my second time at this location. Staff was friendly and very knowledgeable about products and services. I didnt have to wait long to sign for my storage unit. The facility was clean.
Nimyah P | Premières impressionsMet by a smiling gentleman who helped us with our reservation.staff were courteous and accommodating to all customers. Facility is clean and easily accessible. Truck rental return was also easy.
Kirsty L | Premières impressionsHAD STORAGE FOR ALMOST A YEAR YOUR STAFF WAS ALWAYS FRIENDLY AND HELPFUL. VERY CLEAN STORAGE AREA. IF I NEED A STORAGE AGAIN I WOULD COME BACK THERE. THANK YOU AND I APPLAUD YOUR STAFF
barbra m | Expérience généraleStaff were very friendly and extremely helpful with getting me what i needed for my move...the best customer service I've rec'd this far from Uhaul...
Thelma P | Premières impressionsThe young lady that assisted my brother and I was totally professional , detailed in her explanation of services provided and most importantly....kind.
Patricia B | Premières impressionsThis is a busy location, but the people there are very friendly and helpful
Howard R | Expérience généraleTrying to call the facility was a challenge.
Ann F | Expérience généraleVery helpful and friendly. Every question or request is responded to with a smile. Will definitely provide repeat business
MICHAEL C | Premières impressionsI was disappointed to learn that although I had only used 17 days (March 22-April 7) there was no refund of unused storage days and the unit would be rented out before April 22 which had been paid.
Victoria T | Expérience généraleOutstanding service!!
Victoria T | Premières impressionsThe staff was very helpful and courteous!
MELBA B | Expérience généraleN/a
SANTOS G | Expérience généraleGreat customer service!
MELBA B | Premières impressionsThe cleanest, best run facility I have used and I have used Uhaul storage in California, Arizona, Connecticut and Virginia. Great job guys.
THOMAS F | Expérience généraleThe slide door didn't work most of the time for my visits. Other than that it was good.
Monita L | Expérience généraleConvenient.
Valerie W | Expérience généraleVery professional & mr johann is the best he deserves a promotion
george j | Expérience généraleN.D.
Ebony G | Expérience généraleGood morning,I would like to thank the whole U-Haul staff for a find job the whole staff was very great to me and my family in a time of need thank you again and hope you have a nice and joyful Holida
Johnny D | Expérience généraleHi, this storage experience was the best our company has ever enjoyed. Thanks to your former manager Jamie and present manger Johan this possible. Thank you for this storage experience.
QUALICLEAN F | Expérience généraleGreat!
Michele Y | RéservationGreat facility
gary h | Expérience généraleSatisfied with service.
TERRANCE N | RéservationMAKE SURE THEY CLOSE OUT YOUR UNIT! I notified the store 3 times and still got charged a late fee 2 weeks later. Had to call corporate to finally get them to close me out and reverse the charges
Nicole R | Expérience généraleJohann, Keith, & Dionne always pleasant.
Tracie B | Expérience généraleMerci
Terri H | Expérience généraleItems were missing: three gray pillows to my couch. Items from Italy that I recently put in storage for movers to move. There were rats that ate at boxes and large roaches that crawled out of boxes.
DESIREE H | Expérience générale