Very personable and helpful!
JESSICA SCustomer Reviews for U-Haul Moving & Storage at Keller Lake
Testimonials From Recent Customers
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Corbin was amazing to work with! I will say though, trying to maneuver a 26' U-Haul truck through this property was tricky with large trucks sticking out into the drive areas, a dumpster right by the gate which doesn't allow enough turning room, etc.
Nora B | Premières impressionsI've used UHaul at Keller Lake for both Storage and Rentals and been very pleased with my experiences here. The staff is great, very helpful and easy to deal with. I spoke with Corbin a number of times and he was always pleasant and helpful. The facility is well maintained. My only down mark was that some times the lights in my unit weren't working, not sure why as the bulbs were replaced and did work other times. Otherwise the facility was great!
Micheal C | Expérience généraleCheck in and check out service attendants were top notch.
MARK SJust want to say that Corbin C. is the most helpful and courteous person we've ever met throughout our many years of using U-Haul services. They went above and beyond to ensure we had what we needed, could safely use the equipment, and was gracious and patient upon our return. You have an awesome employee over there- and we will most certainly come back to this location after the fabulous experience we had today! Thanks for the help, Corbin!
Jessica GNice
RAFAEL AIt was fast and easy. Kayla was super friendly, pleasant, easy to work with. Will come here again!
JUSTIN RI reserved the van for two days and was told I I would receive a credit if I returned it within one day. I returned the van within 24 hours of the time I checked it out and they choose not to provide a credit or refund. I called and spoke with their office and they did not respond to my request.
ROLF AStorage facility was clean and my things were in the same condition as when I brought them there. The two staff members at the office were strange and kind of rude The few times that I interacted with them. Kayla, I believe she's the branch manager or owner of this location, was nice and helpful.
Jeo T | Expérience généraleI was greeted warmly and given all of the information I needed to use the rental truck. I was a little nervous because I haven't rented/used a U-haul vehicle in years but I was pleasantly surprised by how smooth the picking up and dropping off went.
SHERRYL SVery friendly staff easy move in and move staff made every thing easy for ne very stress free
Anthony L | Expérience généraleThe young woman at then desk was very friendly and helpful! Everything went smoothly
JAMES MAbsolutely nothing. Kayla was first class with her customer service
JEFFREY CKayla was very helpful when I asked for her assistance. She knows so much about UHaul policies, procedures, and is skilled with handling mechanical facility issues. Kayla is a very valuable member of your Uhaul team.
JOAN D | Expérience généraleThe response that I answered no to were in regards to that particular facility and management at this time. U-haul has always been my favorite for storage and/or movie. The great customer service and pricing. This is the first time in over 20 years of using you. All that an experiment was bad overall u. Haul takes my vote hands down with no questions asked.
MARIE N | Expérience généraleI think the staff you have there is helpful and professional so I think I would rent again and recommend your facility
Chris B | Expérience généraleI felt comfortable that my items were secure and that no issues would occur.. and that was the case .. thanks nice job ..
raymond k | Expérience généraleService is fast and simple
KIA TI haven't used U-Haul for many years because in my experience, the vehicles were junk and as a client, I was treated poorly. After 20+ years and out of desperation, I rented from U-Haul again: The vehicles were close to new, the personnel were great, the rate is very competitive, and the manager at this location was excellent! I will definitely rent again!
BURTON DThe truck had not been swept out after the previous rental. We've rented a truck from this location each of the last 12 years to haul props, sets, and costumes for my daughter's ballet productions and have never had a problem.
GLENN WThe most caring and sweetest staff you will ever meet.
RENE P | Expérience généraleThe service was great. Lex was very helpful and excellent. The only draw back was the truck was trembling when it picked up speed above 30mph
CAROLYN AThe night before we were scheduled to pick up our truck, they notified us they didn't have the 24 blankets we ordered, the dolly, and the 4 wheel larger furniture mover! Also received another call that the location where we scheduled to return truck had to be changed. I must have spoke to 15 people and spent hours on the phone.
JOAN HI asked to hear back from a manager for The store I ordered my truck from the lady was so uninformed about my remaining balance and left me on hold for 20 mins then I hang up when I called back she didn't answer all I needed to kno was how much I owe on my bill. Can someone please contact me back at 612-978-9647 to discuss my bill. Thanks Brenda chatman
BRENDA CShe was very kind and helpful and was gracious about my arriving minutes before closing.
GUSTAV HThe people working at this location were amazing!
Simone TEverything was fine.
MICHAEL SThe two young ladies in the office were beyond friendly, helpful, and professional! Thank you!!
TERRY GThis place is the best especially Kayla such a fantastic manager
Alexis CThe staff here is super helpful, friendly, and efficient.
KERRI KWorkers are alway nice and helpful.
CONSTANCE ROverhead light didn't work, but overall satisfied.
Gary C | Expérience généraleExcellent service à la clientèle
BRANDON BFriendly, competent staff who quickly processed both delivery and return of the truck.
Mark RI don't think I caught her name but the girl who was working when I picked u other trailer was super nice and helpful getting us in and out quickly. Merci!
JOSEPH DQuick, easy, and cheap. Needed to move something quick. Called and U-haul had a vehicle available immediately. Rented it, used it and returned vehicle same day.
KAREN KStaff was great
ELAINE BEmily was very nice and friendly, as was Kayla, even though she was on vacation. I really appreciated the staff and all of their help. The 2 units I rented both had mice and my items in both units had been toppled over (guessing from the mice). 2 containers broke from falling over and there were mice droppings everywhere. Would have been a great experience if the units were mice free.
Cherie S | Expérience généraleEverything in person and at the facility was 5+* my only gripe is with the app.
Lawrence C | Expérience généraleEverything good.
TAYE AUnit we originally had had the back wall falling into the unit behind, told the office personnel and they immediately gave us a new unit.
Zach C | Déménagement en lignePleasant, organized and knowledgeable staff.
Robert DKayla and her staff are awesome!
tom r | Premières impressionsSo far so good 😊
Amber M | Déménagement en ligneThank you so much.....
Shanelle C | Premières impressionsMy one issue would be that. I don't like the big red hole outside my door of my rental facility. I will like to speak to somebody about that. I'm concerned about that.
MARIE N | Premières impressionsYou’re doing great!
Shanica CCustomer service was awesome. Easy rental check-out, and even easier rental return.
Brian DStaff was very friendly and helpful.
CONSTANCE RThe staff was pleasant and were available when I needed assistance.
Tom J | Expérience généraleMy storage unit was infested by rodents and my stuff was ruined I would never recommend. I would come there and the gate would be open so not secure anyone could have came in.
Jori D | Expérience généraleBest U-Haul experience I've ever had. And I've had a lot over the years. Staff was extremely friendly, accommodating, and professional. Thank you so much for providing such an easy and welcoming experience. This is now the only U-Haul location I will ever use in the twin cities from now on.
Michael HThe newer Staff person working the desk was polite, engaged and professional.
Daniel BUnit 220 had noticeable mouse droppings and a large mouse trap. For this reason I vacated the unit two weeks later and when I went back, everything was covered with mouse droppings. Totally unacceptable.
Julie C | Expérience généraleHorrible service. I will NEVER use u-haul services or any u-haul affiliates/partners ever again!
Kim YLocated at major intersection so easy to find.
paul pTerrible- never allow them to store or move your belongings or furniture. Rodent infested unit. Rodent damage after 2 days in storage. Had to throw away chewed through and feces. U-Haul said not their fault- had movers move our belongings with zero compensation or empathy for our damaged items. Movers uhaul hired to make up for the rodent infestation, damaged a thousand dollars worth of furniture, mattress, dresser amongst other smaller items. The company ignored the matter and had to inquire 3 times and then the individual Tim with TSL services is not taking legal responsibility for his movers and the damage they have caused. This issue began beginning of April it is now June and no compensation has been made this far. Have spent hours on the phone and submitting photos of damage and nothing- keeps getting pushed around. I would give NO star- but 1 star is the new name
Jennifer S | Premières impressionsThere was some mi ofce mi
Seth D | Expérience généraleFriendly and flexible staff! Great experience!
Karen MThe manager did an excellent job!
Kaycee MEmily was incredibly helpful and friendly. I'd happily work with her again! I don't remember the other employee's name but she was also very thorough and quick to communicate!
Riley K | Expérience généraleVery nice to me and my fiancée . Also phone service was quick and easy very helpful .
Brian GFair pricing and friendly employees. Would definitely use again in the future!
Heidi PGood place
john d | Premières impressionsNice Place !
Seth D | Premières impressionsStaff on site is nice and helpful. Unit was clean and place seems to be fairly safe
Tyler M | Déménagement en ligneKayla was great to work with!!
Elaine D | Expérience généraleThe unit door was open, the floor was all wet from the snow and there were mouse droppings. We had to mop up the water to avoid my stuff from getting wet. Hopefully there's not a rodent problem here, I did not store any food items, so hopefully….
Shelly D | Premières impressionsFriendly, prompt, and professional while being accommodating, personable, and genuine. Best experience I've had. One of a kind.
brett j | Premières impressionsKayla goes above and beyond for others. She wants to make sure that everyone has a good experience. We need more people like her in the world. She's a keeper.
brett j | Expérience généraleKayla and Shanicka were always professional. The ladies were super helpful. My whole experience with Uhaul was great! Thank you Ladies!!!
Adrianne L | Expérience généraleGreat people and great to work with you with what ever is needed
Osvaldo R | Expérience généraleThe Owner has been 1 of the Greatest individuals that I've ever had the pleasure of working with. She was Flexible, Understanding, Compassionate and Empathetic to my Needs & issues.
MaKeeba A | Expérience généralegreat job! Staff was great!!!
Thaddeus W | Expérience généraleI love it here
Ronica H | Premières impressionsStaff very friendly, efficient and helpful.
Julie Z | Premières impressionsKayla is awesome and always helpful. Have dealt with her many times and always an easy process. Even tho its out of my way I go there because of her professionalism and help
Mario S | Déménagement en ligneGreat experience and great facility! Thank you!
Hjalmer D | Expérience généraleRat infestation ruined all my property stored in unit.!!!!!
Juanita J | Expérience généraleThe door to my unit was off track so I put it back on.
Elizabeth C | Premières impressionsThe customer service lady was great and good pricing. We just couldn't get out the gate and there are mice traps everywhere and it was dark
kimicko c | Premières impressionsThank you everyone for making this frustrating move a lot easier for my family.
Adrianne L | Premières impressionsRude Staff, several break in's, gate is always wide open, trucks parked in front of unit, snow removal rarely done. Reservations not held. I wanted to add a larger locker and made the reservation with the Uhaul agent. Paid the bill and when I arrived they told me it wasn't avabel and that the agents are idiots and how would they know if there are units available. Rude Rude Rude staff!
Jason K | Expérience généraleThe women that work there are friendly an very helpful.
Donald B | Premières impressionsKayla over there at Keller needs customer service training. Horrible communication skills and a flat out liar
Shanta W | Expérience généraleGreat customer care and great facility. Had no issues.
Thomas K | Expérience généralefriendly and helpful
Mark J | Expérience généraleKayla was so unprofessional. She was cooking bacon and eating during the whole process. Then the next day I have another charge because I used the public trash can. Very unprofessional.
Shanta W | Premières impressionsGreat job
Claudia M | Premières impressionsAnytime I had a question they were always available and very helpful. Great staff
Diane J | Expérience généraleOn top of latest co-operate headquarters promotional advertisments and shares those mentioned by the customer as well as implements them for the customer. I'd recommend the Maplewood UHaul to all my customers. 100 percent. Jim Fleischaker St Paul Native norn
Barbra F | Premières impressionsI really loved working with Kayla. She was great!
Sara E | Expérience généraleThanks
Eric S | Expérience généraleI was homeless for two years and my unit had all or belongs from 6 yrs n stuff that I could never replace and Kayla was awesome she worked with me so I didn't lose all our things .she was efficient in responding back to all my questions and and helpful she has great customer service skills .thank you becauseof Kayla working with my children were able to smile again because when we lost our home they was afraid they was gonna lose there stuff as well yet they didn't thanks to Kayla and the U-Haul team at Keller lake in Maplewood MN .
Mario L | Expérience généraleThe people that worked at this location provided excellent customer service. Great experience!
Vanessa B | Expérience généraleShayna (hopefully I am remembering her name correctly) was exceptionally helpful. When I was concerned about being able to access a hallway unit, she showed me one of them and pointed out where the others are located. In the office, she selected one closest to the front with the type of accessibility I might like. She also offered the use of a dolly should we need one.
Michelle R | Premières impressionsKayla was very helpful and courteous.
Tim R | Premières impressionsThe only thing I would like to see change is having 24 hours access to my storage
Carl G | Premières impressionsthe staff was very polite, helpful, and professional. and the unit was very clean. and the prices are affordable. and it's a good idea that you have a staff member on sight . very convenient for extreme emergencies. I'll differently refer this sight.
MICHELLE M | Premières impressionsNo comment.
Kimberly M | Déménagement en ligneI would highly recommend this facility great customer service
ALEXANDRIA H | Expérience généraleI had two storage unite so i canceled one and i kept the other one.
RUAD H | Expérience généraleNo problems or issues. The storage was what I needed when and where I needed it.
Perry M | Expérience généraleKayla was Amazing went up and beyond her pay scale of Customer Service. 100 %
Khloe B | Expérience généraleCheck out app needs work, I couldn't upload a picture of the odometer even though your app was controlling my phone. I clicked on the checkmark and it would tell me to upload a picture. I had to call the office to checkout.
STEVEN O | Expérience généraleThanks for providing with the best customer service ever!!!!!
MICHELLE J | Expérience généraleKayla and Shinka were superb customer assistants compared to someone on the reservation desk who was extremely unprofessional.
Melanie L | Premières impressionsStaff is friendly and helpfull, access was important. Merci.
david f | Expérience généraleWhen I signed up for move-in it was indicated that there would be a new lock located inside the unit for me to use, however there was no lock. When I moved on, the office was closed, so I could not get one. My unit is 306 if someone wants to place a lock on it for me.
Nicholas M | Déménagement en ligneStaff was Awesome!
Eric G | Expérience généraleNo comment
Lucille A | Premières impressionsan old pallet was left in my unit, otherwise everything is great!
Cassandra M | Déménagement en ligneKayla is an awesome staff!
Alexander C | Expérience généraleKayla was a awesome help, from renting units to renting trucks. This is forever my go to uhaul !!
That O | Expérience généraleAshley is freaking awesome and is always quick to help when needed
lisa f | Premières impressionsFriendly, staff very helpful, more detailed photos an description of the units size an location before Purchase.
Tiffany S | Déménagement en ligneOK so far, unless I get a $9 000 charge on my credit card out of the blue. SO I'll let you know in a few months when you guys haven't decided to charge me any convience fees, taxes, or surcharges
Eric T | Expérience généraleI need 24 hour access so please contact me at 6515153065 to discuss this issue RESPECTFULLY THOMAS JONATHAN DELOYE
thomas j | Premières impressionsFriendliest, nicest staff!
Nancy H | Premières impressionsI held my storage unit for a little over a year and a half, and I never had any problems. I was even comfortable leaving my stuff there while living in Texas for a few months. It was a great! I appreciate the staff there. Merci.
Gabrielle G | Expérience généraleVery knowledgeable and courteous staff members greeted me upon arrival exceptional service 👍🏾
Maurice W | Premières impressionsI've had very positive experiences with the Keller Lake U-Haul. We've been storing our hockey boards there in the offseason for that past 7-10 years. I was disappointed to learn that I couldn't rent a 15' truck from them this year and had to make a trip to a nearby U-Haul outlet to get a truck. When we got to Keller Lake i was intrigued and angered to find both of their 15 foot trucks parked there. I will continue to rent space and trucks from them in the future but will need to push a little more regarding equipment availability.
MARK W | Expérience généraleHappy with the storage unit/free month! Customer service was incredibly slow..
Nora T | Premières impressionsStaff was very kind and helpful! Je les recommande tout à fait! Location is easy to get to and everything was clean on site.
Ciara W | Expérience généraleIn the winter I had trouble getting the handle to slide over. The workers were helpful and came right out to help me slide it over. Excellent service à la clientèle.
Vivki F | Expérience généraleKayla was very helpful and friendly!
Twyla H | Premières impressionsThe office hours were never consistant, every month was some type of pronlem
nicole w | Expérience généraleThe staff was super friendly and helpful.
Ciara W | Premières impressionsI should have received some form of compensation for the damage to my property that was stored at this facility. I will never rent anything from UHAUL ever again and will instead opt to do business with one of your more competitively priced climate controlled competitors i.e. Extra Space Storage. I spent several thousands of dollars in rent for my unit at this facility over the course of multiple years and was regularly charged ridiculous late fees for being just a few days late, even in the case of extreme circumstances such as holidays, being out of town, Covid-19, or simply forgetting. In spite of the fact that I was a long term customer normally in good standing who spent thousands of dollars in rent, staff would almost never waive the late fee and offered me nothing more than an insincere apology when my unit became infested with rodents and thousands of dollars worth of personal property was irrevocably damaged. NEVER AGAIN!
FRANCESCO E | Expérience généralecons: i was a bit hesitant since it was an outdoor storage. seems like mice did get into some stuff but i was anticipating that to happen since it is outdoors. pros: the staff are great. nice and friendly. affordable.
Nou H | Expérience généraleI had my storage here for almost 4 years. Never had any problems with anything. Easy to pay online. Would totally recommend this location. If you want clean, well lit and affordable storage, this is the place for you. I had 24 hour access and it was worth it. 10/10
GRETCHEN J | Expérience généraleLotta of valuable stuff Damaged by mice.
Matthew m | Expérience généraleLove the service I received if needed again I will return
Talisha M | Expérience généraleWhen I moved out my fridge Locker I found mice droppings everywhere. I wasn't expecting that with the enormous rate increases I experience throughout my time. Changed my lock without notifying me
SHANON C | Expérience généraleNeed to have 2 people working there. Lost $125 mistakes were made and no refund given. Storage area garbage and nails everywhere. No going there again, going to White Bear Ave Location instead.
Saly S | Expérience généraleThe facility was well maintained and I have of good things to say about it.
sharon g | Expérience généraleThis was a good experience
HENRY R | Expérience généraleexcellent
dennis l | Expérience généraleThe man had a lock on my unit after I paid for it when I pulled up it was after hours lucky he was still there or I would had to pay for a uHaul I brought back on time and I’m in a handicap ‼️🙄
Diamante J | Premières impressionsKeep up the good work.
dennis l | Premières impressionsMy storage were broke into I wasn’t event reimbusted for the rest of the month Over 20 was stolen the surcerity camera wasn’t on the Storage the storage ripped me off
glender a | Expérience généraleFriendly, helpful, diligent, professional and they always have gone out of their way to resolve any issues that may occasionally arise. I would highly recommend this group and the facility.
RUSSELL V | Expérience généraleThe young lady was very helpful, and friendly. The storage unit did need some spider webs removed from the outside door. But everything went well, and she explained the information clearly.
lakesha j | Premières impressionsReally helpful staff - I qualified for a free month of storage with my Uhaul rental but ended up needing two units and the woman I worked with in the office gave me both of them free for one month!
Megan S | Expérience généraleThe young lady that helped me so much.
ebony j | Premières impressionsnone
THOMAS D | Expérience généraleWe arrived early 10 minutes before 7 and the lady in the office did not open the door until exactly 7 even though it was chilly outside and we were cold and waiting to get in.then she showed me the st
Victoria R | Premières impressionsLocation = convenient. Staff = friendly. Facilities = not well kept. Our belongings were littered with mouse droppings and urine. Uhaul trucks are parked in front of units and everywhere.
Kong H | Expérience généraleThe doors don't open. Usually you can't get ahold of the office.
Tamura N | Expérience généraleStaff was very friendly and accommodating. I needed some flexibility with timing and they were very helpful. The place was dirty with stuff lying in the pathways and broken glass in many areas.
MICHAEL R | Expérience généraleGreat service
Paola C | Expérience généraleDidnt knowxwhat storeage was open
Scar-Lar J | Premières impressionsSammi worked well with my needs. His staff is very good and attentive.
Matthew C | Expérience généraleAmazing service...thanks
RAY L | Expérience généraleSam is an excellent manager friendly outgoing but strict. On a one-to-ten basis I give Sam and 9
BILL F | Expérience généraleEmployees constantly Park U-Haul trucks in front of my unit door making it inaccessible. Often we're not in the office when I needed to use the men's room. Could not print me a receipt upon check out
john c | Expérience généralebeau travail
Ka Y | Expérience généraleSmooth handling and quick service
Nicholas C | Expérience généraleEasy, friendly check in. Would've been perfect but the door to my u it is in poor shape, hard to put up and down. Also had to clean up the unit a bit before I used it.
Roni B | RéservationI reserved a 10x30 unit. I called the day before and was told it was available. I gave them my cc information to hold it, however, when I arrived, I was told the largest unit they had was a 10x20.
Brent D | Expérience généraleI decided not to take a unit
Charles V | RéservationJust didn't need the space anymore....
Kip K | Expérience généraleMarilyn was so helpful and cheerful she made me feel like she really cared and helped so much.
marybeth h | Expérience généraleAwesome staff!
Peter R | Expérience généraleWe arrived about an hour before closing. The person in charge walked us thru the process, showed us on the map where our room was and where we could leave the trailer after we unloaded it.
Rose W | RéservationJoseph was very understanding and absolutely exceed expectation.
Tyler W | RéservationThe staff were great to work with.
MONTY F | Expérience généraleI believe I was over charged on my card for my truck
ian d | RéservationOld beat up units. They nickel and dimes you. Rent=1 card to get in the gate. (No code). Want another card, more $$$, want to get you stuff after 7, more $$$- found a better place for less $$$
Jason F | Expérience généralePoor lighting, bad maintainance on the unit (the walls were bowing in, and our unit was broken into at one point. A small item was take and tubs and boxes overturned. We would never recommend them.
rachel g | Expérience généraleSince this will go straight in the trash all ill say is disgusting and very disturbing. Very disappointed. Will NEVER use this place again.
richard v | Expérience généraleWATER AND RODENTS. WOULD NEVER RENT AGAIN.
CAROL M | Expérience généraleService provided was excellent and so was the staff.
Nicole M | Expérience générale