Customer Reviews for U-Haul Moving & Storage at Mile High Station

Évaluation :

1

Horrible front desk service

Évaluation :

2

Staff is great; facility is below average.

Évaluation :

5

meh...

Évaluation :

5

Nothing, everything was great!

Évaluation :

1

Difficulty locating, no parking upon arrival, and inattentive attendant.

Évaluation :

2

The 10' truck we rented had no AC. In fact it blew hot air the whole trip. On a 90 degree day, the cab felt like a sauna. We have rented from you before and had no problems. This time the trip was literally hell. Not sure why the vehicle was not inspected before being given to us.

Évaluation :

5

Easy digital pick up

Évaluation :

2

The staff were complacent and happy to watch me struggle with the stupid cardboard piece in the windshield, which should have been removed before I took possession of the vehicle. Not impressed at all.

Évaluation :

2

More help so you don't wait 25 min to rent equipment. It looked like blood all over one corner of the inside of the trailer and the tie down was ripped off the wall as well as trash inside the trailer. After 2 tries the 3rd trailers lights actually worked. When the employee was asked if the trailer/ blood looking substance could be cleaned I was hand a bottle of windshield cleaner and a microfiber towel. The drop off location was fantastic and helpful.

Évaluation :

5

S.O.

Évaluation :

1

I requested two furniture dollies, there was only one available. And then on my initial invoice, you guys charged me for six. I only noticed it looking over the itemized bill. I think I will skip your location next time.

Évaluation :

4

We had never been to this location before so it was confusing where we park, how we get in, and how the elevator works. The person in the retail store was somewhat helpful. After we did it once, it's easy now. Checking in in the app was easy. The storage unit was just what we expected.

Évaluation :

5

Not one Darn thing needs to be changed

Évaluation :

5

The truck I got had a leak in the roof and we got rain on our drive and it destroyed a bunch of my boxes and a bunch of my clothes. I have 6 boxes that were soaked and had to throw out all the contents and my bridesmaids dress for my friends wedding was ruined and I'm going to have to buy a new one

Évaluation :

1

Employees were unprofessional, unprepared even with a reservation and the quality of the truck was not great for the rental price.

Évaluation :

5

Amazing

Évaluation :

1

I was one day late from requesting my 30 day move out. You refused to honor me after never being late and paying $150 a month. You refuse to allow me to move out and now charged me almost $1000. This was the worst experience I will never recommend U-Haul. I will never work with you again and I have been working with you for years.

Évaluation :

5

Great front counter person Samantha and great return person Jackie very pleased with the whole uhaul experience Timothy cole

Évaluation :

2

The check in using the app is aweful, would not rent again if the location does not have a counter with personnel. I rented a dolly and the truck didn't have one on board and charged me for it. Bad experience overall.

Évaluation :

5

Incredibly helpful and so nice. Would highly recommend.

Évaluation :

5

Loved this location. Clean, kind, flexible, easy

Évaluation :

5

The gate/door access via the app was glitchy. It stopped working and I reinstalled it, but it still did not work remotely. For the last month or so I have had to enter the access code manually.

Évaluation :

5

Everything was really easy and the employees all were very helpful

Évaluation :

5

At the drop-off point, I was also very surprised at how quick and efficient that was. I didn't even have to get out of my car! Nice.

Évaluation :

2

Charged late fees! I asked about return a day later than I had originally booked. Staff says "sure", but then I get an email saying my uhaul was late! Next day I was charged over $100 more with no explanation. Very clean, nicely run, but didn't update my reservation and I got charged.

Évaluation :

3

I paid seven dollars for a rolling dolly and it was not in the truck this morning. You guys still charge me for it. The truck was parked within 1 foot of another truck on either side. A nice employee helped me, but this truck definitely wasn't ready. The lock is very sticky too and needs to be replaced. Otherwise, the truck was great.

Évaluation :

4

Was not aware that the gas tank was not full. This should be stated up front.

Évaluation :

1

I asked a question and the employee.literally said "do you want the rental or not - ask another question and I'm not going to rent to you" will never return to this sight, and would recommend you train your employees. This was a shit experience.

Évaluation :

4

Facility and staff were fine. Overall costs did increase over the past few years is only complaint but should have moved out earlier but too different given distance from CO to CA

Évaluation :

5

Everything was good perhaps have the ladies in the office know where the equipment is located so it doesn’t create more work for the two guys out in the yard helping with the pick up and delivery of trailer they where excellent, helpful and very nice.

Évaluation :

2

We were not told about the text we would get and to make sure the gas was full because when we got in and drove it off the lot the gas tank was only at 1/4 tank. And we were told because we drove it off the log that we were then responsible as they sent a text explaining that. If I had been told that, then we would have done it but we trusted that everything was as the rep told us and the tank would be full. It wasn't. We returned it full. And had to spend twice what we would have if it was as the rep told us. I would not and will not recommend this to anyone moving. I will go with the company friends suggested instead of Uhaul.

Évaluation :

2

Was given the wrong truck. First truck wasn't big enough. Causing a huge inconvenience.

Évaluation :

3

The website took forever to load, and struggled to function when picking up the truck. It wouldn't even allow me to take any pictures or videos. And then it deleted all of pictures when I checked the truck in and had to redo the entire process. The worst thing was the gas. It was ALMOST full, which is very hard to predict on how much to fill up. Because I did not properly predict how much to put in, it ended up completely filling the tank. I had to pay almost $40 after driving only 33 miles. It should have been around $10-12. That significantly increases the cost of the rental. I am paying to fill the gas tank that someone else did not fill. But I imagine they got charged for not filling it. I will not be renting from haul again because there are hidden costs, costs that come because the vehicle not being filled up, despite money being received for it. I should not have to pay to fill up the gas tank just to ensure I have enough in there and do not get charged myself. I can deal with the website not loading or functioning correctly, but paying extra money because it's hard to predict exactly how much gas goes in to make it 90 % full is something I will not support. Spending extra money to ensure you don't get charged extra money......what an interesting concept.

Évaluation :

4

Truck did not have any gas, light came on as soon as we left the lot.

Évaluation :

5

Samantha never let's me down always has patience with me goes thru every step she is best worker you have Diego is great too

Évaluation :

4

The truck gas tank was almost empty (28 miles to empty). I understand that the policy is to bring it back how you found it, but picking something up that's that empty is inconvenient and it would be nice to have had more gas.

Évaluation :

5

This isn't on the pickup location, but rather on the reservation system. I called a few providers, and asked for all-in pricing. I was assured I was out the door for around $1000, but when I went to check out, taxes bumped it up. Not cool to tell me one thing then charge more.

Évaluation :

3

Dropped after hours so no one but a security camera and had to check with the app

Évaluation :

5

Diego, Sam, and crew went over and above their duties everytime I was at the facility and I was amazed that they didn't lose their minds dealing with me and all of my special requests!! Of all of the Uhaul facilities I've used for trucks and storage this location shines for so many reasons that I will continue to make the drive to support them from my new home. If you need storage or a truck to move things give them a call and they will take care of everything for you so that you only have to focus on moving your things safely. Thank you Diego and Crew! Erik

Évaluation :

4

Very convenient and staff was helpful thank you 👍

Évaluation :

1

The customer service was lacking at this location. Called into the office and was put on hikd for 20 minutes when I was having a ln issue with my vehicle. Also, they mentioned a $24 account credit for gas to a certain amount but when I returned the vehicle there was no one at the office to help redeem.

Évaluation :

3

I appreciate coming here because alot of locations are far away and not covient. However my interaction is why I say my visit was average. I have recently have used haul and never had a bad interaction in a while but this was the one time. I was going to complete my reservation with a credit card and pay for a lock I picked up with a debit card I had and she like was first of off, you can't pay with that card. I was like yeah I know, I've been here a bunch of times and understand. She wasn't rude after that but I was glade I didn't get intimidated because I been here before I think it's been a while since I had her ring me up but could be a bit more professional. She was pleasant when I returned my truck and I appreciated it and left.

Évaluation :

3

I selected that I wanted desk checkin online but my answer was saved as mobile checkin. The process was lengthy and I couldn't even update my browser settings to grant sharing access to phone and location settings. I had to use my husbands phone. The process was confusing, frustrating, and time consuming.

Évaluation :

1

The Mobile process is complete bullshit, I selected desk pickup, then you forced me to use your mobile trash anyway. Why the hell did I place my order online, if the pickup process was going to make me re-enter everything anyway. It would have been less time consuming had I rented the fucking truck from the front desk. Thank you for wasting an hour of my time on my moving day, you cheap fucks.

Évaluation :

1

This is spam. I DID NOT initiate a rental.

Évaluation :

3

This was without a doubt the works experience I have ever had with a U-haul rental. I reserved my rental more than 24 hours prior to pick up, submitted all of the required information and expected a seamless check out process. I've rented from this location before, and its fine. However, after waiting for 15 minutes for a staff member to arrive I was told I was doing a virtual check in- (even though I had submitted all of my information prior to arrival), I was then forced to download the app, resubmit information, provide pictures of my license (ok), and then had to do a verification process which required a bot calling my wife at work. This was a huge waste of times, and an extremely frustrating process. I was then given my keys but not information as to where my rental was, I finally found the rental tucked away in the back parking lot after wiping dirt and grime off of several vehicless, the vehicle number was faded and covered in dirt. My driver seat was absolutley destroyed and had a slip cover falling off in an attempt to cover the seat. The check engine light was on, as well as alerts that the tire pressure in multiple tires was low. Because I was only using the vehicle for a short trip I figured I would be fine and wouldn't have any issues. While driving the truck the suspension felt loose, the steering wheel pulled different directions and overall it felt unsafe. We had a large snow storm come in that night and the next day, while using the vehicle, I discovered that the passenger rear-view mirror was covered in a film or glaze, making it nearly impossible to see traffic in the weather. When driving back in the evening it was discovered that the headlights were broken, the passenger light was out completely, the driver's side offered little more than a small flashlight's worth of light. The driving experience was terrible and extremely unsafe. As I said, this was absolutely the WORST experience.

Évaluation :

3

Your calling center was not helpful at all and was very rude. I was having issues adding my emergency contact, so I had to call them and their customer service was terrible. The in person representative was nice and tried to help but she said I had to speak with the call center. I also did all the pre-work to help make the check-in process go by quicker, but it still took us over an hour to get our truck due to issues with the app and getting our emergency contact information. They also requested the same information that I had already previously put in so it was frustrating to have to do that multiple times. I feel like the check in process could be better.

Évaluation :

1

They gave me a truck that was empty on gas and didn't have the gear I rented in it. Cost me $35 extra dollars bc they told me to bring it back with a quarter tank even though it was totally empty when I picked it up. I rented 1/2 moving blankets and there was only 3 in the truck

Évaluation :

3

The ropes of the dolly came loose from the grip, the light of the dolly came loose on the road. the team was not good at all

Évaluation :

2

Rude staff. Act like they hate having to even talk to you. In their defense, I've never been to a U-Haul with great staff. So maybe it's just the vibe U-Haul is trying to curate?

Évaluation :

5

All the people from there it was nice

Évaluation :

5

Excellent support and really helpful staff. Everyone I talked to made the logistics of picking up and dropping off much much easier.

Évaluation :

5

Personnel was extremely helpful and friendly

Évaluation :

4

The ONLY thing wrong was that side view mirrors were so loose that they moved at any bump in the road essentially rendering them useless. This made changing lanes almost impossible on the passenger side because I couldn't see

Évaluation :

3

The interior of the truck was clean but the truck ran rough and the gear shift from reverse to drive was messed up. I miss the days when they started the truck and had it warmed up rather than me having to find my truck in the lot. And the website to rent the truck through the app and get approved was time-consuming.

Évaluation :

1

Scammed me for gas and are not going to compensate. I was told to return the truck worth the same level of fuel I got it at and I returned it with more than I picked it up with and was charged $32. Never using U-Haul again.

Évaluation :

5

I was great rental. Nothing at this time.

Évaluation :

5

Great service. Thank you

Évaluation :

5

Thank you. Your team is friendly. Excellent service à la clientèle. Merci

Évaluation :

4

The person on the lot help me a lot 🦾

Évaluation :

3

USAT: Lady working outside for U-Haul: The young lady working outside was not that helpful getting the trailer hooked to the truck and getting my vehicle on the trailer. She was very slow, laxadayisical and seemed like she did not what to do the work. She did not perform to standard becoming a ground guide to get my vehicle on the trailer. She did not give me as the customer the warm and fuzzy that everything was hooked up properly and ready to travel across the country. I was worried the entire time traveling weather the truck was going to come apart from the trailer with my Benz on top of the trailer. Something I should not have to worry about. U-Haul Manager -Above Average: The Manager that worked inside of the office at U-Haul. Upon making contact with the Manager and told her that I needed assistance with getting my vehicle loaded on the trailer and the trailer connected to the truck. He first response was the lady outdoor is fully capable of doing this. Letting me know, either she was not going to do that lady's job outdoors or she had faith the lady outdoors was competent to get the truck connect to the trailer and get my vehicle loaded on the trailer. I believe after I left the office, she had second thoughts and come out on site to assist me getting my vehicle loaded on the trailer. The manager did perform the proper ground guide to get my vehicle on the trailer which the lady outdoors, did not do, did not attempt and failed to do. The manager performance was above average. Note: 24/7 Roadside Assistance - I would give them an EXCELLENT rating. They were very helpful and even surprised my expectations. I am very pleased with U-Haul Roadside Assistance. Great Job!!! Keep up the great work!!!

Évaluation :

5

Fantastic, made my life so much easier!

Évaluation :

5

We had an awesome experience here and the employees were extremely helpful. The only thing I would add is that the parking here at the Lower Colfax Ave. facility is AWFUL. And I would add very frustrating, lol! Just expect the frustration if you're unloading a trailer within the garage parking spot! Just direct traffic when you have to back out onto Colfax. There's a few spots of parking on the front of the building but when we tried to park there some construction workers had parked there and weren't moving. They just sat there.(insert angry face, lol). We decided to stick it out bc it was closest to downtown Denver and we got a FREE storage unit for a month since we towed a trailer from FL to CO.

Évaluation :

5

Amazing place to keep your stuff. Thank you!

Évaluation :

3

Staff was dismissive and unhelpful when addressing my concerns, kept getting told to text managers and to this day have never gotten a response. Diego L was the only person that listened to my situation and got everything taken care of within a 10 minute phone call, best employee I encountered during my time using UHaul.

Évaluation :

4

I had great service. The staff was very accommodating.

Évaluation :

3

Slide door being closed until 7:00AM slightly inconvenient, rent seemed unreasonably high, could use more staff on busy days, otherwise good and Diego was helpful

Évaluation :

5

I had my items stored there for a number of years about 10+. The staff were always courteous, there were times that was well needed. And I'm very grateful for that.

Évaluation :

5

Thank you!!! Great place!!!

Évaluation :

5

Samantha was very helpful

Évaluation :

1

Samantha has horrible customer service and should be fired.

Évaluation :

1

Wrongfully terminated contract and then items were thrown away without a chance to retrieve them

Évaluation :

5

Samantha was great! helped me with some adjustments to my reservation and was very nice!

Évaluation :

1

I'm from out of state and I had no idea that the layout of this storage facility was so inconvenient. This location is not ideal. It is a busy street corner in Denver. There is only one unloading dock for trucks. I had to park across the street, carry everything from my U-Haul to a side door that had a ledge, which meant I had to put everything on a dolly and take it off the dolly when I got to the door, lift the dolly up and over the ledge of the door, and then put all my items back on the dolly to roll to the elevator which is freight elevator requiring the person to have to send the elevator back up or down if someone else had used it. Staff was pleasant, but not very helpful when it came to helping me navigate the facility. Even after reading the online directions, I had to ask multiple questions throughout the day on how to do certain things when they could've just told me when I checked in. U-Haul somehow made my drop off location in the wrong state and the staff did change and make my U-Haul truck return easy for me, but overall, this facility is just not easy to use at all. This location made a two hour moving job a 5 hour job.

Évaluation :

5

Great service and Samantha was awesome!

Évaluation :

5

I had a great experience, only issues i had was minor inconveniences when i first moved in. the building and security system are a bit confusing at first but once you visit a couple times its super easy!

Évaluation :

5

Love the people and love the old building. I was sorry to leave, but needed something closer to home for request visits.

Évaluation :

1

This was The worst experience I have ever had,the employee security took a swing at me because the elevator broke down and when I complained he took a swing

Évaluation :

5

The staff was so amazing and helpful, loved my experience

Évaluation :

2

It was not disclosed we would have to walk up stairs, which was inconvenient having to move couches, beds, etc. there are no clear signs for where the 4th floor is.

Évaluation :

4

Shoutout to the two people who helped me get situated and moved in on 10/16.

Évaluation :

5

Our move in process was quick and painless. I asked an employee inside which entrance would be closest to my unit and she was polite and helpful.

Évaluation :

2

Facility is really dirty and unclean. Needs some love. And the staff is pretty much useless.

Évaluation :

1

Found multiple mice in my belongings. Chicken wire above storage was broken and open to animals.

Évaluation :

5

Never had any problems in the 3 years I had this storage unit. Merci.

Évaluation :

4

You sent me the link to review 4 times a day even after I opted out. Now stop

Évaluation :

4

Everything was great overall. My only issue was the location and difficulty I had loading and unloading my things through a door on the side of the street.

Évaluation :

5

Your staff shines! Very helpful and friendly.

Évaluation :

1

Staff neglected to let us know that the storage unit was on the top floor with no elevator access. they were reluctant to be helpful upon check-in overall. It's pretty simple, common sense to let customers know ahead of time where they should plan for major hurdles (eg. having to walk their stuff up to the fourth floor)

Évaluation :

2

Poor parking, location, and convenience. Also bad experience with renting van.

Évaluation :

4

Unloading and getting to my storage unit was a bit confusing at first, but one of the staff members gave me a map which helped and everything worked out great.

Évaluation :

5

Appreciate your time

Évaluation :

5

Perfect and fit our need and easily accessible.

Évaluation :

2

have had better uhauls over priced and glad ive choose elsewhere thanks though

Évaluation :

1

In helping me pick a location they sent me to one that is quite a ways for me. It's also an inconvenient location with a lack of parking and having to haul everything up 3 stories and then all the way back to the back corner

Évaluation :

5

Charity turned a debacle of a move into something I could deal with and without her professionalism, forward thinking, and compassion I would have had a 100 times bigger mess on my hands. She can run logistics ina high level and I appreciate that. When I came to check into storage finally Samantha handled my ridiculously last minute and chaotic situation with calm and went over and above the normal customer service I have been used to to make me feel prepared with plenty of space for my families things. Give these ladies a raise!! Thank you again mile high U-Haul team

Évaluation :

4

Always friendly staff. Never any concerns

Évaluation :

4

The heat on the second floor was a bit much.

Évaluation :

3

Everything was good aside from being on the 4th floor that the elevator doesn't reach. Had to haul things up a dozen steps to my unit.

Évaluation :

5

I am so happy I moved from Extra Space to this Uhaul location. I look forward to being a long time customer.

Évaluation :

2

Honestly, if it weren't for the incredibly friendly and helpful staff, this would have been the worst Uhaul facility I have visited. Move in with a trailer was extremely difficult having to park across the street in the rental lot of move everything across. While it clearly wasn't Uhaul's fault, moving in during a Broncos game was a bit of a challenge. Not quite sure how it was approved but the elevator doesn't access all of the storage floors? Not sure if that is apparent when a tenant reserves their unit. The larger units are chain link fence with fairly flimsy looking locks, unlike the light-gauge metal partitions I have seen in all other facilities. The rat traps inside the units while serving a presumed purpose, were not particularly reassuring about the quality of the facility.

Évaluation :

5

The staff was super helpful and friendly~ even after dealing with people who packed away their manners in the same box the truck keys are in! Nicest staff ever! Merci.

Évaluation :

3

Everything was fine but I was disappointed in the price I'm paying relative to the storage unit.

Évaluation :

1

We waited five hours because of a mistake that their representatives made and they would not accommodate us. It is 46 degrees and we have to sleep in the parking lot because one of their front desk attendants told me I had 24 hour access and they did not add it to my account! I have a sick wife my mother and three little brothers with me we are moving to Houston from Denver Colorado and we had to sleep in their parking lot overnight and nothing was done! I cannot believe this!

Évaluation :

5

The only issue I ran into was dealing with traffic from a broncos game. It was manageable though

Évaluation :

1

I came from California after a 18 hours drive and when I got there the workers were leaving and would not wait ,they gave me the wrong access code to get in and I was stuck in Colorado with all my stuff,so I had to spend $110 to get a motel room, lucky my stuff didn't get stolen the next day the owner was nice and helpful but it was a little bit to late for that

Évaluation :

3

Key pad was broken so had to have front desk open door for us. Need to fix key pad so we can enter when office is closed.

Évaluation :

5

Easy, accessible and good staff

Évaluation :

3

I suggest having more than one elevator.. hard to move when others are using as it gets stuck on that floor Suggest having more than one loading dock

Évaluation :

1

My mattress, desk, and other items were ruined at this facility. I only stored my stuff here because UHAUL gave me a free month, which ended up costing me much more money than I would've incurred if I didn't take the deal. My items ended up taking water and molding over in my storage unit. Unhappy with UHAUL.

Évaluation :

4

Very impressed with U-Haul overall but some franchisees are not as good as others. Mile High Station was disappointing compared to previous experiences over the year. Units have no lights which is crazy. Was given a BS excuse that it's a fire hazard... yet there are lights in the units and functional ones outside. Entrance to the units has a large step instead of a ramp that can be rolled up on... Staff was not near as courteous. They probably tire of having to lie to customers as to why there are no lights.

Évaluation :

1

We arrived after hauling a load across country and to our surprise we were assigned a storage unit that would have required us to move all of our furniture up a flight of stairs to our unit. When we asked for a more convenient option, they had to assign us to a unit that was a 10-minute drive away. Once we arrived to that unit we were unable to move in because in the entire storage facility there is one unloading parking space. After we were finally able to load our furniture, we quickly realized that the storage unit RECOMMENDED by your company for a 2 bedroom apartment was not big enough for our stuff and had to throw away hundreds of dollars worth of furniture. The literal only positive of the experience was the fact that we get a free month since we rented a truck for our move. That being said, I will never book a storage unit through your company again due to this awful transparency and misleading messaging.

Évaluation :

1

Uhaul has been disappointing over and over again. I paid for a climate controlled unit as requested. What I received was a unit on the 3rd floor that was NOT climate controlled. When I went down to speak to someone at the desk, I was told it IS climate controlled however that specific area (that was noticeably warmer) was having issues with the AC but they were aware and they would have someone look at it. If that's the case, why are you putting anyone who paid for climate control in an area that currently is not climate controlled. At this point after driving all the way from FL to Denver, I just wanted to get everything into storage so I could be done with my 5 day trip. Just overall so disappointing. I will never use Uhaul for anything again.

Évaluation :

2

The unit was dark and dingy. My unit was advertised as being 8 feet high. It was just barely over 6 feet high.

Évaluation :

3

The facility was not convenient to use. No call button for the elevator. Loading and unloading area is very hard to navigate. Lack of professional assistance.

Évaluation :

5

Aucun

Évaluation :

4

It's was great but the hours of not being able to enter anytime were not fair especially for people that worked odd ball hours

Évaluation :

1

I will send a separate email.

Évaluation :

5

The lady at the front desk was very knowledgable and friendly

Évaluation :

5

Excellent service. Thank you.

Évaluation :

2

Awful experience. Never again.

Évaluation :

3

Thank you for the opportunity, not certain why slowly price increase for monthly storage?

Évaluation :

1

Worst facility. hard to access, elevator, you had to walk up 3 flight of stairs to go back down to the first level, cramped feeling. I walked away and didn't complete my reservation. Storage units didn't have retractable doors.

Évaluation :

3

When I first attained the storage, The young lady was not polite and offered no information whatsoever. Now they close my contract when I went to the office three young people were sitting there were very polite and attentive to my needs. How many things in storage is lake Winnie hotel it's not your home your lungs are not with you so you feel uncomfortable, that should be one of the main points in a storage facility. That we feel comfortable with leaving our items

Évaluation :

5

I was very pleased with the friendly staff. The facility was clean and well lit. The only improvement the facility can make is to have more moving carts available.

Évaluation :

3

Parking convenient to loading and unloading was difficult. The garage bay was never available when I needed it and it seemed that the vehicles that were in it were not actively loading or unloading. They were just parked there.

Évaluation :

5

The staff is always great and super helpful.

Évaluation :

1

Customer service completely disrespectful and rude.

Évaluation :

5

Excellent

Évaluation :

5

Diego was always helpful and friendly. He assisted us so much over our tenancy I would definitely recommend him to anyone looking for storage needs.

Évaluation :

5

Easy to setup and staff was exceptional focusing on the customer.

Évaluation :

3

The owner,I forgot his name but he was really,really in professional..I had called one time I forgot for what and he was so rude I will never go rent from Uhaul again..I don’t know how he could treat his customers like that..But I would not recommend anyone to Uhaul.

Évaluation :

3

Didn’t really give instructions on drop off of u-haul

Évaluation :

3

Good. Other then my husband experienced 2 men breaking into a storage near ours. He was threatened by them and police had to be called.

Évaluation :

3

The facility was nice and the staff very helpful. The problem encountered was limited loading areas and access to the storage areas. Too many people were trying to gain access at the same time while one large truck was not attended in the single bay. This led to frustration among those that were actively trying to get things loaded in storage.

Évaluation :

1

Once the transaction was completed. We were told the unit was 5th floor and had to carry stuff 10 steps up. I am disabled and able to fill a 5x8 unit. That was a joke. He could have told before we agreed. I waiting to be refunded. Can not make a move until I get my refund. Merci!

Évaluation :

3

The first person I dwelt with was little personable and had no advice as to where I should park to unload. Considering I explained that I had jut drove 19 hrs. And only had a couple of hours to un load. I felt there was no empathy. The second young lady was nice polite and a nice smile making my streass from a long trip jyst a little easier.

Évaluation :

1

My property came up missing from my unit, druggies hanging around, rude staff, staff violated contract

Évaluation :

5

Check in is slow. He remained calm and very informative. Only one service person on the weekend. Everything else was fabulous, all staff are friendly and vary helpful.

Évaluation :

5

The staff, especially Adrian, was very helpful.

Évaluation :

1

Overall the experience at this place was pretty bad, and I don't recommend using this facility or U-Haul storage until they get their promotions, pricing, and offers straightened out. Beside my specific issues detailed below,, there is only ONE elevator for the whole facility and ONE loading dock. So if you show up and those things are in use, your pretty much screwed when it comes to moving and storing large or heavy items. The manager is a nice guy and ended up helping me with the issues, but this location and U-Haul corporate need to work on their communication and offers. I was offered a free month of storage from U-Haul, only to arrive with a full moving truck and be told that the offer wouldn't be honored at this location, despite nothing online, in email, or on phone ever telling me that would be the case. I was also charged for the lock that was supposed to be free as a promo offer. The manager informed me that they didn't offer any of these promotions and I would have to pay. Online also guaranteed an indoor, climate controlled, secure unit. What I got was a chain link fence exposed to all the other units around it, not very secure at all. The manager told me they couldn't resolve any of my issues immediately, and needed to get more info. It took a full month before I was contacted and the issues were resolved. The manager was helpful in the end, I just wish he could've resolved the problems more immediately. On the same day I arrived other people were arriving with the exact same misinformation about a free month of having a unit. Its super annoying to have to pay for something you were told was free and for it to take so long to be resolved.

Évaluation :

1

We reserved (and paid for) a unit that was 10x10x8 feet. The unit we had was not this large (it was not tall enough). As a result, our stuff that should have fit from a 15 ft truck did not. I called three times and left a message for Diego to call me back to discuss and never heard back.

Évaluation :

3

Was still charged after cleaning out the storage

Évaluation :

1

They very rude not helpful. Stated they were closing and we had no access #, so we never even saw the storage unit. Could not reach anyone by phone. Will never use this part of uhaul service again. If there was a rating below poor they would have received it. Daughter had the same experience in CA

Évaluation :

1

When we went to move our things out, I told the lady at the front desk we were moving everything out. She did not say anything about a walk through. We removed the lock, got all of our things out, and left. I continued to get bills for 3 months. When I called, I was told there was still a lock on our unit. Then the lady said I was yelling at her (I was not, I was asking for a copy of the phone conversation as uhaul repeats to you 800 times while you are on hold for 40 minutes) and she hung up on me. The customer service at this location is TERRIBLE. Do not go through the hassle of renting a suit here.

Évaluation :

4

Great experience. Sam was very helpful and courteous at check-in.

Évaluation :

1

My Experience with U-Haul right off the bat was horrible. I was quoted an original price of 860 some. went back two months later to check on my quoted price and ultimately the manager in Flagstaff Arizona said no we will not honor that. I guess my price was never locked in? One of the employees even said that it looks like we seem to have an error your price is still fluctuating with the daily quotes. My verification code didn't work or they just didn't care they wanted a receipt from my email. which they failed to send me even though they had this quote listed in the notes. I was told this was a mistake but not until the day of. Multiple employees said this problem would be fixed but ultimately the manager declined after months of constant callbacks and negotiating the last day the manager ultimately said no to me. I insisted that she goes back and look over the recorded phone call as I wasn't making any of this up. But Apparently that takes too much time. I had all dates written down for when I called in and even what went into their notes. It got to the point I could tell the U-Haul employees a lot more about what was going on. I knew what was in their notes more than they knew. They would have to go digging or looking through the system they said?!?! or the computer was slow or was put in a different system?!?! What? What kinda of system are you guys using. And they even accuse me of lying on the occasion. When you call the one 800 number and if the local office doesn't pick up, it outsources I was talking to people in another state sometimes. Extremely annoying and arduous system I'll write down peoples names, they couldn't give me an identification number or obviously the last name so I would say "hey I talked to Karen from corporate" "Oh OK will wait for those notes to show up in our system" next day talk to a new employee, explain what happened. "we don't have a Karen here" I understand you don't have a Karen but Karen form Corporate after calling the one 800 number to complain about you Guys said you'd fix it and she left notes." And it just never ended. Had to talk to 10 different people. My price was never locked in, the month of March the price was 900, the price in April was 1100 and after talking with them for months they wanted to charge me the quote of the day which was 1200+ they wouldn't even next off a couple hundred bucks. For everything we'd been through and they all knew me by this point. It was so sad. The day of I called budget and they got me the same truck for about 890 was soooooo happy. To top all that off I forgot that because I didn't get the truck my storage unit price went up. They quoted me 90 something. The day I showed up in a new state with no where to put my stuff they wanted to charge me 114 bucks a month. I I finally just got out of the U-Haul storage went with a local Fort Collins storage facility, 80 bucks a month same size and all. budget trucks are almost 2 or $300 cheaper than U-hauls on any given day. I still need to move a lot of stuff from Arizona to Colorado. Let's just say budget and local businesses is getting all of my money not U-haul. If you use U-haul and you like them that's fine. But if you've never done business with a moving company I recommend trying to stay local and small. U-Haul just wasn't for me everywhere else was just amazing.

Évaluation :

5

Nice people and very clean

Évaluation :

1

I had a terrible experience overall. Upon my move in after a 8 hour drive pulling a trailer I showed up with just enough time to check in and unload a trailer of stuff. Upon check in the employee did not tell me that the elevator does not go to the 4th floor!! that's insane! how could someone not tell me that I'd have to move up stairs. The move in logistically took longer and was harder and I was upset about. I would not have agreed to store my stuff there if I had known that the elevator did not go to my floor. However the office closed for the day by the time I discovered this incredibly inconvenient aspect. Then over six months I pay more than my previous storage company and pay my unit a visit. During this second visit I discover that my floor is not climate controlled and temps outside are in the 90's !! why did no-one tell me about this?! I would not stored my stuff there had I know. the location is advertised as climate control yet no-one told me my floor was not. After hours sweating and getting what I needed I ask to talk to a manager. The manager listened to my complaints but did nothing other than to suggest I move to the u-haul down the street. I ask if she could allow me to use a trailer to do so and she says it will be $25 , really you can't even comp $25 for me ! Knowing I have to move by myself in the heat and when I was not planning for this move! wow. really no shits given. no offer for a free month and trailer. no offer for help. no apology. I rented a trailer and moved my stuff to a different company and will never store stuff with U-Haul again. You lost a good costumer. Upon returning my trailer I talked with other customers returning equipment and they had complaints about U-Haul as a company as well as this locations staff. Did I mention the damage to my belongings because of the heat ?! no here, I will be placing a damage claim.

Évaluation :

1

I would like a refund. I was told I would be able to get 1 month of a "free storage unit" with my moving truck rental. Instead I got nickeled and dimed for the storage insurance and having to buy a lock. Seriously, you make everyone use your locks? And you can't return it? That is ridiculous. Instead of it being free I have to pay $17 but what choice to I have because the plans have been make and I am at the facility. The staff (I believe her nametag said the owner) was very rude and condescending about everything. I really do want my money back.

Évaluation :

1

Lady at counter was very rude. Said we could not use our combination lock purchased at another uhaul facility. Said we could not rent space without a local address. Son doesn't start school until fall, so we do not have a local address. That is why we are storing his stuff. Storage was supposed to be 10' X 5'. It was much smaller. The door was around 32". No way to get a couch in. They had no other space available so we canceled. Very frustrating experience.

Évaluation :

5

Very friendly staff

Évaluation :

1

Nickel and dime must be your business model huh? First off, I spend 2 hours on the phone with U Haul just trying to set up a storage unit (which they originally said it would be in a different location but my confirmation email said it was this one). Then you charge me for a lock? Your policy requires a "specific lock"? Thats dumb. That really is. I was told on the phone what my cost would be (with the free month) and then to after be told about needing to pay for insurance and a lock. That is just ridiculous. I am very unhappy with U Hauls poor customer service and their "hidden fees."

Évaluation :

3

There was no indication and I was never told the unit I was booking was on the fourth floor and only accessible by stairs.

Évaluation :

5

Very helpful staff. The front desk clerk was informative and kind. She answered and questions we had. Also the employee who helped us detach the trailer outside was top notch. He helped us with a lock issue we experienced and made the whole experience smooth and efficient.

Évaluation :

1

Elevator were locked had to carry all my stuff up and down the stairs

Évaluation :

5

We had a good experience with this U-haul location. Office staff and the guys out in the yard were quick to help and friendly. We had storage set up and trailer returned in no time.

Évaluation :

5

I had trouble in getting out of the parking space. The general manager came out and helped me and went way above the call of duty. They made this project go easy and were really helpful One of the best experiences o have had with any rental location

Évaluation :

5

Everyone throughout the process was very helpful and friendly

Évaluation :

5

The staff are very helpful and compassionate...I am very THANKFUL for my choice in using this facility with their anazing staff.

Évaluation :

5

Easy move in. Friendly and helpful staff.

Évaluation :

5

Everyone could not have been more helpful and friendly.

Évaluation :

5

Thank you for the support during uncertain times. :)

Évaluation :

5

I had a problem with a trailer hitch installation involving a different U-Haul location and the staff at the mile high station location went out of their way to help resolve my issue and get me the perfect temporary storage solution to relieve some of the stress during a difficult cross country move.

Évaluation :

4

With a single loading bay and single service elevator for the upper floors, expect needing patience for loading/unloading larger amounts of possessions in and out. There is space for about 1-4 customers to load/unload from if you count the side door and they have 4 carts appropriately. Realistically, there's space for 1 customer during business hours via the loading bay as the side door is EXCEEDINGLY inconvenient for more than a few possessions. DO try to have 2+ persons when on the premises, as it'll be a lot safer and quicker to operate with the system that's in place. I wish I could recommend it, but the lacking of designated loading zone options makes it difficult to do so for the price unless it's convenient for you... The staff there is very aware of this and try to make it easier if they can. Thank you all for your help with the situation that lead to my needing to use your facility! :)

Évaluation :

2

I rented a van and a storage room. I loaded my items in the van and returned to the storage room to unload. Upon returning, after employee hours, but in access hours, I found the lock to my new storage room had not been removed. This prevented me from unloading the van.

Évaluation :

5

Very nice and helpful 👍🏽

Évaluation :

5

Thanks !

Évaluation :

3

Although staff processed our requests and we were able to utilize the storage unit without issue, there was a feeling the staff could have cared less about the customer. Nevertheless we were comfortable having our belongings housed there.

Évaluation :

1

I've never experienced a customer journey as overtly unacceptable as this one. I could provide a full scroll of details but I'd imagine it's already been posted by previous one-time customers and this uhaul location does not deserve the feedback for improvement. *If anyone from HQ is reading this post, do your org a solid and pay a visit to this brand-enhancing gem.

Évaluation :

2

My order was canceled for my truck because i was there at 3pm instead of 1pm. I was told this was a loose time table and no one even called me before cancelling it to see if i was just running late. I didn't know it was cancelled until i got there-luckily they were able to still give me another truck-but i thought that was a big turn off from the start. I also wasn't happy that when i called prior to booking the truck/storage unit regarding the 1 month free rent that i was told absolutely nothing about purchasing insurance or a circle lock-which i would've looked into prior to arriving for my pick up yesterday. Then, after spending 20 mins rebooking everything, we were told our truck was in row P...which had no keys. They then looked for the keys for 15 mins before giving us a different truck. We returned that truck at 6:45pm last night and I watched the workers drive it away after telling us our gas mileage and approving that the tank was refilled. I then received a call yesterday saying they couldn't find the keys. Seems like a lot of lack of communication and it ultimately ate up 45 mins of time we could've been moving.

Évaluation :

3

It smelled strongly of weed in the facility which was weird, not sure where that came from. It said it was a max security facility but it was really easy for anyone to walk into the garage. Also the facility itself was really janky compared to other similarly priced storage facilities I have used - the floors were awful and uneven so super hard to push the carts, and I was surprised that we had a chain storage unit instead of a walled in one, it makes me more nervous that someone will try to break in because they can see what is in the unit. Also the way the unit door locked there is still a large gap between the door and door frame even when locked as tightly as possible with a chain. Can't complain too much though because got a free month

Évaluation :

3

I rented a 8' x 10' x 8' unit. When I checked in, the height of these units are only 6' high. When I asked about the height, they said it is on average 8' high. It's not even close to 8' high. This is completely misleading and actually false advertising. When I asked, they said they could move me to a different unit, but it would be more expensive. No other options or offers. Manager on staff was very rude and not helpful at all.

Évaluation :

5

great customer service

Évaluation :

4

Only downsides were that the elevator didn't go up to the 4th floor & theres only 1 loading area so we had to wait over an hour sometimes for other people to finish.

Évaluation :

4

Everything was great, little problem with the elevator while putting things in storage. The girl at the front desk was rude and not helpful whatsoever. But the elevator was fixed and we finished.

Évaluation :

5

Very prompt and courteous

Évaluation :

5

Merci.

Évaluation :

2

This location is hard to access and there's nowhere to park.there's very limited space where you can load and unload your belongings. The staff was okay however not the most friendliest place.

Évaluation :

1

I rented the storage unit on Friday 12/13 so I can have access after-hours on Sunday 12/15. The storage facility put a lock on the door and I wasted money for hired help

Évaluation :

3

Honestly, U-Haul has a great storage facility. BUT they are almost three times more expensive than other storage facilities that offer the same amenities. That's the only reason I don't recommend them

Évaluation :

5

Everything was outstanding!

Évaluation :

1

Wasted time and energy. Did not make sure my family could fit our belongings into the storage

Évaluation :

5

Tony is amazing! He was so helpful! Willing to go out his way too please customers. Thank you so much for everything. I forgot the girls name but she was a big help too!

Évaluation :

1

First they forgot to charge my card forcthrv

Évaluation :

1

After 3 months all my stuff was covered in rat droppings.

Évaluation :

1

There are stairs everywhere instead of ramps,making my move so much worse/inconvenient having to drag heavy items up and down stairs.Also,it was probably 100 degrees which made it even more miserable

Évaluation :

2

Manager of this facility is very rude. Condescending on the phone and attacks any unhappy customer. Numerous homeless people come in the open bay door all day long and use restrooms and sleep.

Évaluation :

1

The service was poor they gave me a storage that was already taken so they had me running around for a while , and then They forgot to give me my 20 % discount for being a member of the AARP Club.

Évaluation :

1

Forgot to charge our rental truck gave us keys and almost got us arrested for grand theft auto because uhal reported the truck stolen, was surrounded by cops at gunpoint. Cost us so much money and ti

Évaluation :

5

Great place, clean and protected by many cameras.

Évaluation :

5

👍

Évaluation :

5

I have nothing bad to say about this place. Every body was nice, helpful and know what they were doing. Most importantly nobody was rude nor was acting uninterested in what i sayed or asked.

Évaluation :

1

The unit had not been cleaned or swept out at arrival and had saw dust or similar appearance all over. When items were removed from unit we were asked to sweep unit out which clearly wasn't done prior

Évaluation :

5

Cost and location was ideal

Évaluation :

2

The trail performed as expected. However, I had to wait for an hour and a half at a Uhaul facility until five calls later, including hangups, I was told to go to a different facility.

Évaluation :

4

This storage facility provided us with a convenient location to keep our extra household goods during a period of transition.

Évaluation :

2

Moved from Tennessee to Colorado. After our 31 hour drive, we go to return the truck and were solicited for money by Paul Sanchez, then he yelled at us for not giving him anything. It was real weird.

Évaluation :

1

This location staff bothers the emergency contacts by calling them even if you miss a single call from them even if it is not an emergency. First they don't do the right thing. greedy staff!

Évaluation :

5

Thank you for everything happy hoildays from antrion Kennedy bye

Évaluation :

5

Bien

Évaluation :

5

Thank you so much for all the help over the last few weeks ! The free month of storage was amazing !!!!

Évaluation :

4

Good service.

Évaluation :

4

Awesome

Évaluation :

2

Very long lines both times I came in, not enough staff working the front desk. The elevator for the storage rooms only goes to the 3rd floor so I had to climb steps to move into my 4th floor room.

Évaluation :

1

I never stayed there. I called and cancelled this order over the phone and also online multiple times and I still received this survey. There is something wrong with your reservation system.

Évaluation :

5

Thank you so much to Aaron Ybarra for all you help. He was very helpful in finding just the right storage unit for my needs.

Évaluation :

4

Great facility, friendly service

Évaluation :

5

Very nice staff to work with. Very helpful

Évaluation :

1

Bad place to store (we got floated), moved to another place far from entrance and made us pay the same $$$. Bad elevator system Bad customer service at the location and online, so hard to talk to so

Évaluation :

5

I had my storage here for almost a year, and used these trucks to move. I never had any problems with my storage. My recent moving out experience was streamlined and excellent. Great service.

Évaluation :

4

Customer service was good but each phone calls had me waiting 10 minutes+. Other than that the process was smooth.

Évaluation :

3

Parking around the building is extremely limited. Other than that, we had a great experience with the Mile High Station location.

Évaluation :

4

Wango Bango.

Évaluation :

4

I enjoyed my experience at Mile High Uhaul.

Évaluation :

5

Great service. Personal were fantastic to work with at both source and destination locations. Merci!

Évaluation :

5

Sorry I had to leave, too far from home and I found a unit in my complex for less money. These are the only reasons I left.