When I picked up the truck, they were supposed to have a car trailer as well and I had made my appointment a month in advance. They had no car trailer. I had to go to another location to pick up a car dolly and when I picked it up, the lights didn’t work from the truck to the dolly and when I called the pick up location, they said there was nothing they could do when I called the U-Haul number. He said there wasn’t anything he could do unless I wanted to drive it into Salt Lake and trade it. So I ended up renting a car dolly that had running lights, but no other lights work no signals no brakes none of that and driving that 1000 miles. And the only information I got back from U-Haul was well. What do you want us to do about it we don’t have a technician. There’s nothing we can do about that. When I called the company that I picked it up at they told me oh we can’t do anything about that and I said we have two other trucks can I trade well? I already have those rented. So from our safety perspective, I think that was terrible service all the way around from U-Haul terrible and when I called and talked to the agent, he hung up on me and I didn’t even get a call back and he knew what he was talking to. While I may recommend elite storage, I will not recommend U-Haulas a whole very disappointed in the service. For a rental company of vehicles and your people to tell me oh well what do you want us to do about it? We don’t have a technician. We’re not responsible for that. Really really disgusting service.
Marie K
Sundance Self Storage
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Elko, NV 89801
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- 4,5 - Cote moyenne des clients
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Comment U-Haul Fonctionnement des avisVery friendly and helpful
Isaac VVery amazing experience. Great people very polite and knowledgeable. Very helpful. The Equipment is very well maintained.
Yvonne AAll good, boom.
Dan LVery friendly and helpful
Betty C