I registered online a week ahead of my move date. On the morning of my move, the pickup location had no record of my reservation, nor did they have the size truck i had requested, nor any moving pads. I took the truck they had. Before leaving the site, I was texted a form to complete. After taking photos of all sides of the truck, I confirmed the plate number, mileage, and gas. I left the site. Later I was prompted that there was an Error with the app and to do it all over again. I called the 24/7 line, and I was sent another link to the app. It too was and ERROR. I called 24/7 a second time - was told I could e-mail the customer support person pictures "If I wanted to" She asked to confirm any major damage, plate number and gas level. The move and truck return went smoothly but very frustrating experience with resrevation and the "APP"
David A
Richmond Automotive Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à Honeoye, NY 14471
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Avis vérifiés des clients
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Comment U-Haul Fonctionnement des avisNothing at this time
john gDon't over charge when I put gas in it. Its newer with mileage to empty and I dropped it off exactly the same and got changed for 5 gallons is unprofessional.
AARONT PTold wrong info. Inputted wrong drop off info
RICHARD AThe place was closed, I put keys in dropbox after I dropped it off the same day I rented it and I still got hit with late fees. Extremely disappointing
Francis B