Drop off site was an auto shop, not a U-Haul site. Staff were friendly but indicated they were just a drop-off site and not responsible for any other U-Haul services. They said a U-Haul personnel would stop by their site to record the return and inspect the truck. They had a special U-Haul drop box for the keys. Two days later I received an email from U-Haul indicating I did not drop off the truck and trailer on time. After talking with Amy at U-Haul, apparently the staff at Richmond Auto did not record the return, as they were meant to. Amy took care of everything by the next day and cleared my contract. (ALL U-Haul staff I worked with or talked to during my entire contract period provided outstanding customer service!)
judith g
Richmond Automotive Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Honeoye, NY 14471
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- 4,5 - Cote moyenne des clients
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I want to commend the employee who quickly fixed a problem with a billing error.
Charles BGREAT SERVICE!!
John PCheck engine light was on whole time but otherwise good. Truck had lots of power. I downloaded your app for checking back truck but couldn't locate any place to do so. Tried the chat but no one responded
Eileen SGas tank only at 1/4 tank
Eileen S