1.My pickup location was changed without notifying me 2.When I clicked on the text link I received it directed me to the original location and I had to figure out locations had been changed on my own 3. The new location was 10.3 miles away from my house 4. When I showed up there it was a mostly empty lot in the middle of nowhere with a closed dive bar looking like the office. I felt completely abandoned and thought there was no way I was getting home with my things. 5.I went to hook up the trailer I found, only to find out that the electrical hookup did not match my car and I think U-Haul should have warned me about that. Fortunately, the U-Haul agent had an adapter for me 5. The U-Haul agent in New Orleans was amazing and the only good part of my experience 6. U-haul needs to do better and if you can find the name of the person who helped me in New Orleans, she deserves a big bonus. Without her I would never use U-Haul again.
Seth F
Fifty 50 Restaurant & Grill LLC
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
Locations aller simple et locale® à New Orleans, LA 70126
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Avis vérifiés des clients
Chaque avis est lié à une véritable U-Haul réservation ou contrat.
Comment U-Haul Fonctionnement des avisNo one at the facility. Communicated by phone.
morris sno want to meet me to drop the truck off the drop off is a restaurant he had to call several times in order to find where to drop the keys off not very helpful at all
DARRIN BTruck was horrible
Latekqua MMy experience is to lengthy to put in this comment box. It was bad from the start of picking up the truck and just got worse. I would really speak to a representative who would take action. I was lied to the whole way. Also abandoned at both pick up spots. No way to run a business. Very poor customer service as well as business practices.
Marianne K