Awesome customer service. Really appreciated. Thank you
Delano E | Overall ExperienceSelf Storage Units in College Park, GA, 30337
U-Haul Moving & Storage de College Park at Washington Rd
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- 4,0 - Cote moyenne des clients
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The location on Washington Road in East Point Georgia was where I stored my belongings. I lost everything due to a rat infestation. China called me and stated that a foul smell was coming from my unit and she needed to check out the unit. She took over my case, due to my ignorance of the process, recorded the inventory and took pictures. After several weeks or cold calling I finally had the time to visit the site. I asked for my pictures and inventory list she refused to give it to me. When RepWest insurace adjuster called Ms. Neville she literally had me call out my inventory by mouth and memory. She lowballed my payout by cutting it again because of depreciation. I thought I could replace the items in my unit with the payout do to inflation, I have not recovered or have been able to purchase everything I lost. I paid on this insurance faithfully for three years, and when it came time for them to uphold the contract the workers made me and exception and dropped the ball when it came to me. It felt personal and vindictive.
shilenda h | Overall ExperienceI believe her name is Alisha or something thing similar but she is the absolute best. Always helpful!
johnny w | First ImpressionsI requested to move out in February. I moved my belongings on February 14th. I am just now seeing that I’ve been charged for the last few months despite the fact I moved out in February.
Yusuf G | Overall ExperienceYou just need to be treated for rodents boxes were eaten through my only concern.
Lorita B | Overall ExperienceThank you
LEONDRA T | First ImpressionsLynn was very helpful and polite due to the circumstances. They always answer my questions and work well with me. Chyna was very helpful as well .
JOE B | Overall ExperienceThe manager Ms.Lynn is a very patient,polite and very professional.
denzel o | Overall ExperienceEveryone was AMAZING!!!
Angela G | Overall ExperienceI had rats in my unit
Fred F | Overall ExperienceHorrible!!!! RATS IN THE STORAGE UNIT … got scammed with insurance … Lynn on a recording monitored line being condescending also making unpleasant responses about my name , laughing with “ guest “ as I hear in the background, … my property was not only NOT COVERED by insurance rats damaged $3000 couch … close purses also dead rats came into my new home … I have pictures
Harrison F | Overall ExperienceThe customer service was great
CARLISA S | First ImpressionsAwesome customer service! Thank you!
TENNILLE J | First ImpressionsBad rat infestation. Not temperature controlled & and storage units are falling apart. Most of my belongings had rat pee & poop on it and destroyed
Taryn H | Overall ExperienceThe staff was very friendly and helpful. I would recommended this actual location to anyone of my friends family and co workers. Anytime I needed help and assist the manager made sure I got the assistance. The manager there is awesome and her staff is outstanding.
TIFFANI C | Overall Experience