Despite having paid for the unit, when I arrived at the unit several weeks later, it had been rented out to another client. I was told it was because I hadn't used the unit immediately. It shouldn't matter if I left the unit empty or not. If the space is paid for, it shouldn't be rented to another client. I was able to sort it out, but there was certainly time lost. I had arranged for stuff to be loaded into a truck and moved. Belongings had to be unloaded in the garage while we waited to gain access.

in the midst of moving my mother in law into a new facility and needing storage quickly, I have had to work with movers, starage, phone transfer, change of address, insurance, ...the list goes on and we are in the middle of covid. I have to say, without any doubt, that UHaul was by far the easiest oto work with and best by far customer service. Thanks for making this part of a move go so well. Andrew really did an awesome job making this a great experience.

Came into some financial trouble and the manager Andrew was very helpful in the process making sure I didn't loose my belongings

The prices seem slightly sneaky and not 100% upfront, but the facilities are nice and secure.

If not for Andrew and Bobbie this would have been poor at best. Uhaul is very difficult to work with at regional and website levels. We rented a 26 ft and 20 ft trucks, 4 u boxes and 3 storage units. There were hiccups on all these areas with web or regional contacts. Again Andrew and Bobbie at Eau Claire saved the day. Wesley from Como in St Paul was also great with delivering the uboxes.

U-Haul is very willing to work with you. I had several situations where I needed payment extensions and had other various issues and they helped me resolve those issues. I would 100% recommend!!

Overkill on security. Put an access gate on fenced property. Alarm goes off even when properly logging in.

Andrew and his employees were very helpful and professional throughout the entire process.

Andrew Wagner was an excellent store manager. Incredibly professional, helpful, and kind.

Kali was wonderful to work with and was a tremendous help in trying to deal with a unit issue (my daughter, not U-Haul!). I thank her and U-Haul for being so helpful and easy to work with!

Andrew is great to work with. Knows his business and very helpful.

Very happy with U-haul & plan to be going to U-haul for any other future needs. The customer service is great. At least at the Eau Claire self storage they do work with you and are flexible.