Very nice and helpful Derrick manager in saddle brook and arron was too

The overall experience was very pleasant and easy. We got a good value. The only issue we ran into was that we found droppings, probably from mice, on top of all of our boxes and furniture. Nothing was damaged, but it's not a nice thing to see. They were probably getting into the unit from the top which is big enough for them to fit. Aside from that, I did the move out process completely online, and it took a few days to close out. The system told me I'd be getting charged a late fee, but after a few conversations with customer service reps via chat, I was able to get it resolved. No major complaints aside from the droppings, but I understand that's probably due to the building being old. Everything else which could be kept clean was well maintained.

The management needs a lesson in customer service. He never answers the phone or returns calls and when he was on the phone lied and said that he wasn’t the manager.

The reason I say poor you have a horrible rodent problem most of my stuff had mice dropping on it and in bags. The availability, secureness, and staff were great.

The only difficulties I had was the checking in and checking out process, but once I mastered that, it was great

Unit was constantly filled with random garbage that was swept under the door. There were also rodents repeatedly defecating in my unit. I complained several times and nothing was ever done.

The best place and I will always come back here

We had a pleasant experience with customer service. The young man was very helpful and gave us all options for the different sizes storage bins. He was very patient and answered all questions.

Excellent service thanks

Very hice AND so beautifull place.

Liked backing into the space and the access of the carts to move our stuff into the unit.

The general manager Chris Munoz has a nasty attitude he is very disrespectful. He is not good for the front office. would never use this location again all because of Chris Munoz.

Christopher is an asset to your company in more ways than one. Our experience was seamless because he was knowledgeable and thorough with the process. We also witnessed professionalism as he maintain

I was concerned how hard it would be to load an inside unit .... and it turned out to be easy. My truck was parked inside and I had multiple carts to load and push back to my unit. Great experience.

Service was excellent. Very clean and smelled good all the times. Bathrooms was by far the cleanest I have Seen in any public facility.

Was not happy finding mouse droppings in my unit when there was a rodent trap In unit. Saw cockroaches inside hallway while moving out. Think I should have gotten credit back for moving out early.

good

Nice employees