Staff was super friendly and helpful.
Jenny C | First ImpressionsSelf Storage Units in Grand Island, NE, 68803
U-Haul Moving & Storage at Highway 281
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- 4,0 - Cote moyenne des clients
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I tried tomcontact my local store and nothing got done or any help was approved or anything. Nobody even tried to contact me. No phone call. No email. No dam knock at the door.. nothin.. people have lives and they deal with life on a day to day basis no matter who you are. Life happens and when it does not everybody has money or in my case no vehicle for that moment in time to get my things out of my unit. Yes you've been very patient in my move out process but you didn't need to throw my belongings and valuables and memorabilia and tools and all our stuff. Without notice! I talked to some so called region manager who was very rude and inconciderate... Very.. And not helpful to his customers at all. Isn't that what a business is for is to help people and make them want to come back and all that. So that being said... I'm getting my attorney and we will be handling this. You don't want to help anybody well then here we go. Just so you know that I'm very displeased that uhaul would do such a thing and haul our stuff to the landfill where we can't even recover it. Had some important stuff in there. There are laws against that sort of thing messing with peoples personal property. Even if it was on your property. I had that unit for maybe 3 weeks. Not even a month yet. And isn't there first month is free?! Exactly! So we'll be seeing ya soon. Thanks for your time. All I want is some compensation for it. All I got was no compassion. And very rude non appreciative representative. I'm not gonna say who it was... You know who you are and so you know you better cross your Ts and dot your eyez.
Scott E | Overall ExperienceVery friendly customer service and very accommodating
charelene d | First Impressionsboth members of staff on-site were very helpful and pleasant. very nice facility.
John M | First Impressionsit was an easy process to rent the space and it was easy to check out when done.
Duane F | Overall ExperienceThe climate control, being able to drive into storage to load and unload, having carts accessible made the move easy. Much appreciated! And Don was terrific! Very genuine!
Renee S | Overall ExperienceMy unit had rodent droppings and actual dead rodents in it ...my furniture is ruined ...it smells
Tammy T | Overall ExperienceStaff was always willing to help and answer questions. The climate controlled storage was the way to go! Easy to get in and easy to get out. I would recommend this storage place to anyone who was searching for safe storage of their items, we were there for almost a year and never had an issue! Great Place for secure storage!
Maricela B | Overall ExperienceWas supposed to have a lock in unit but wasn't in there when moved in. Was told I would get to keep the lock but U-Haul took it because said I didn't pay last month rent but I did. However, clean place and unit was in convenient location.
Kathryn B | Overall ExperienceJasmine and manager were extremely helpful. It made my process so much less stressful. They answered my questions even made suggestions like reminding me of the lock. Love this storage and look forwatd to a great storage experience.
STEPHANIE J | First ImpressionsInstructions on how to access the building once I was inside the automatic garage door were lacking. I had to enter provided access code in specific keypad, but no instructions as to which keypad that was. I'm just glad I tried them all. When it was time to leave, there were no instructions on how to get the garage door open. It was an automatic open from outside the building, so one might assume it was an automatic open from the inside... no. From the driver's seat of my vehicle I could not see the manual button on the wall. Again, I had to hunt around to figure that one out too.
Brian S | Online Move InEverything was great Thank you
Wade T | Overall Experience