If I need to use another storage unit will be using you all again

Thx you for making it affordable for someone like me to use your facility, who is a first time customer, price and locations and business hours mean a lot to someone first trip down this road, thx u I appreciated

Mi experiencia fue horrible ya que me rentaron uno que ya está rentado aparte de que ese no fue el que pedi y para colmo en el lugar hay un hombre que hostiga a las personas votándolas por que esa es su casa y le dice a uno palabras soeses no vuelvo a rentar

The storage unit couldn't fit all my stuff there is a beam in the way and the location for moving my stuff in got changed on top of it not being convent to get the stuff in amd having to pay movers to move my stuff ill have to pay a second time to get them to move to a different unit so that I can fit the rest of my stuff. Akd idk how im gonna arrow that on top.of everything because I first choose where it was convent and then I was deeply unconvinced and its gonna cost even more money

This has been by far my worse experience with Uhaul company and services. From the moment, I was to pick up equipment in one state and returning in in another and then back to the original state.

The employees were rude and unprofessional. Where my storage was located I was constantly being lockout of my unit. Every time I would call the office it always went to the call center. I did not live close to my storage unit nor the office. I was always wasting gas when the issue could have been resolved over the phone. I had to pay a full month rental when I moved out of my unit in 12 days. It was unfair to have to pay a full month. I've had storage units before and never had any issues but this uhaul I would never recommend to anyone.

The check-in process was fine but I left without a lock and a not working clicker instead of an access card. I get to the Cameron st. storage unit and realize the clicker wasn’t working so I had to go back to the other Uhaul and they tell me the clicker should work so I go back to the Cameron St location and THE CLICKER STILL DOESNT WORK. Luckily a worker helped us in and I proceeded to store my stuff but them I realized I didn’t have a lock. So I ask for help again and I have to wait 20 mins for it to get to me. This was honestly the most stressful experience ever and I wasted so much gas over a clicker.

Lamont was extremely helpful when I brought the truck into the store. I moved back to Pa from Florida.

Very confusing place. A gentleman who didn't have a unit in the place kept coming in and out.

Horrible overall...Gave me a garage key and it never worked then I had to keep using the pin pad which was a BIG inconvenience. Due to me putting the pin in then having to go inside the building etc..

The reception is very helpful and very efficient.

Great assistance from the employee at the site.

Customer service here was the worst I ever experienced. Constantly placed on hold for a long period of time. On going issues with my payment being received and posted. I took my business else where

It smelled like cat pee Nd most of stuff was thrown out. They have rat things in every storage. The u haul people are really racist and didn’t wanna help and they over charged and locked me out

Calling is too time consuming. In the past 2 years, I was offered 1st mo. free, and now it's not offered to college students without any explanation?

There were so many things wrong with my experience. I had to interact with Richard the assistant manager at the S 29th Street Harrisburg location who was rude & unhelpful. I didn't get what I paid for

I am VERY disappointed. 24/7 Downtown Storage facility in Harrisburg PA is dirty. my belongings may get infested by vermin. locker rented to me was taken. Inferior service for expense of this rental.

Paperwork was not ready when we arrived. Unit was at separate location from the office and was not unlocked. Delays in getting the unit unlocked caused me to be an hour late picking up my kid.

Changed facilities as this one was too far from my property.

Thank you so very much. I will be using your facility again in May. The first question about cleanliness is that you need to exterminate though. We had mice droppings all over my daughters stuff.

I trusted my items to stay safe but when I came to empty out my unit I found rat fecal matter and water damage. My bill is due on the 28th. I removed my items on the 28th. I was told I'd be charged

Very dirty and unhygienic. Dangerous entry rwmp. My bicycle handle grips got chewed by mice/rat. Seemed almost impossible to find anyone during office hours. Closing account required a dozen calls.

I did not like the experience I got with this company. They have no camera in there upstairs facility. Then I been robbed. You can see where they came in at did not appreciate what was left.

Lost storage key to all units for hours set my day back totally