The cost of this facility is outrageous. When Tony was on property, it was better. He engaged with the customers. He seemed to care. The new manager is not friendly, courteous or knowledgeable of what is going on. She double charged my credit card when it should have been a credit. Now I am the one that has to deal with her mistake. I will not recommend this place due to her and the cost.
Mary C | Overall ExperienceÉvaluations des clients
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- 4.5 Average Customer Rating
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The cost of this facility is outrageous. When Tony was on property, it was better. He engaged with the customers. He seemed to care. The new manager is not friendly, courteous or knowledgeable of what is going on. She double charged my credit card when it should have been a credit. Now I am the one that has to deal with her mistake. I will not recommend this place due to her and the cost.
Mary C | Overall ExperienceWe had been renting there for ten years. The last price increase was just too much and we could no longer afford to stay there. I hated to lose some things with family history, but we had no choice.
PAUL F | Overall ExperienceThe manager handled my needs smoothly and quickly.
David B | Overall ExperienceRats chewed up my belongings. When I expressed my concerns about the rats when I moved my stuff out I was accused of being rude to employees by Tina Woodruff. This is a complete fabrication. I’ve never even spoken to an employee at this facility in person. The only interaction I have had with an employee here was the initial phone conversation to set up the rental. I am absolutely dissatisfied with how this facility handled my concerns. I professionally expressed concerns about them having rats at this facility via and I was accused of being rude.
John H | Overall ExperienceTony really knowledge of what space I really needed...Definitely will rent it in the future again or referral friends n family to this place.
Danny V | Overall ExperienceI would definitely recommend this location. Management has bee awesome. Very helpful during our time there. Facilities were exceptionally clean and never worried about our belongings!
Fred/Karen K | Overall ExperienceHi, my overall experience was good. However, I believe you have a rat problem. When we moved out of your storage facilities we had multiple items destroyed by RATS- baby crib, office chair, high chair, 1 mattress and a few other items.
Brennan W | Overall ExperienceAwesome storage. Super friendly staff. Would love stuff in this storage again for sure!
Stephen L | Overall ExperienceWe have been using this storage for a long time. My main disappointment has been the change to automatic payments. I have had problems with automatic payments previously. I enjoy paying in person. Due to this change we moved out earlier than we had planned. Besides this change we have had a great experience at Lake Lavon Storage.
SHELLEY E | Overall ExperienceI highly recommend this location. Tony was amazing and great to work with. If I ever need a storage building again I will for sure rent from them again.
Charlotte B | Overall ExperienceI really appreciate the service and care at this storage facility. Great to work with Tony. He was always willing to assist in anyway possible. Thanks.
lowell c | Overall ExperienceVery Helpful and willing to assist me in anything I needed.
Jeffery M | Overall ExperienceI am thankful for Tony! He is a good man...
Kim M | Overall Experience