I spent a whole day just to get an available storage and I already had an online reservation but the unit assigned to me was unavailable. They found me a unit and it cost more than my online reservation which I was not informed. My Uhaul card did not work and I had to use the managers code to access the building. There were mice or rats in the box in my storage. I lost 2-3 days worth of pay because of all the inconveniences this Uhaul caused. I was given a free additional month because of all the inconveniences just to arrive and they put their own lock on my storage I missed work because they couldn’t figure out who did and where the key was. The whole experience was a nightmare and I lost money and time.
Kheesha W | Overall ExperienceSelf Storage Units in Lyndon, KY, 40223
U-Haul Moving & Storage of Upper Hurstbourne
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The woman that managed this facility was wonderful!!!!
COTINA H | Overall ExperienceRaine is the best!!
Daniel P | Overall ExperienceStaff was professional and helpful. Very nice and understanding.
Lisa J | Overall ExperienceOnly inconvenience about this U-Haul is the after hours code where you have to enter it in on the left keypad then enter it back in on the right. Was confused at first, but after speaking with a worker, we got it figured out. Very clean facility easy to navigate
Lee L | Overall ExperienceRhaine was incredible! She made it so easy to move it, pay and have access to the indoor storage. Thanks so much!
Joe D | Overall ExperienceMs Raine was excellent in every way all I can say is she goes above and beyond the call of duty get that young lady a rise
ANDRE B | First Impressionsraine was just amazing got me very excited to move in. Shes very good
DENNIS W | First ImpressionsAll I can say is Raine and Krishawn are absolutely amazing. To say they went the extra mile would be an understatement. The most courteous and customer conscious staff I have ever encountered. They treated my wife and I like family from the beginning. We had a couple of challenges and they were there to advise us and help us throughout the process. When we arrived at the facility I had hired a couple of movers from JJ Moving to help unload the truck into the storage unit. The movers arrived about 40 minutes late. When my wife and I went into the storage area to inspect how they were placing our items in the storage unit, it was a fiasco. The movers had stacked open boxes at the bottom of the stack, indetified as containing glass and were on the bottom of stacks of boxes, with broken expensive items. And I had to restack the entire storage unit. I could go on but one last thing, when I phoned JJ Movers about the mess, the owner came to the storage and attempted to make me pay double what the agreement was and when that happened, Krishawn stepped in after consulting with Raine and stopped the intimidation by the owner of JJ Movers and made them leave the premises. It was as if we had an older sister taking up for us. All of the action by Raine and Krishawn have been extremely professional and thoughtful. We have rented storage in Florida and California but have never been treated with the courtesy, respect and professionalism we experienced with Raine and Krishawn as well as the UHaul company. They are A #1 in all they have done. My wife and I absolutely love them and thank God for them. I could spend days and pages talking about how great they are ... By far the best customer service my wife and I have ever experienced. Raine and Krishawn you are the best ... God Bless You!
TERRY P | First ImpressionsHaven't moved in yet, still clearing house but looking forward to it.
MARISSA H | First ImpressionsMy experience at this location with any type of U-Haul rental was first-class. The facility was clean and bright. It was actually climate-controlled! And the level of customer service provided by Raine, was one of the best in-person interactions that I’ve had in a very longtime.
Jennifer G | Overall ExperienceThe person working at the facility was very nice and helpful. She went out of her way to help and she was just all around very pleasant.
COTINA H | First ImpressionsRaine, has never let me down. Her facility is clean, her service is not like this new school service in 2024, her and her staff absolutely have the information you need to make things quick and easy. Seriously down to earth people, she will always get my business and everybody else I know in the city of Louisville or out of town. Storage unit 10/10, uhaul rental 10/10, customer service 10/10, the facility 10/10, Location 10/10, Price 10/10, AND THEY HAVE CLEAN BATHROOMS IN THE STORAGE UNIT AREA JUST IN CASE, LETS GO 😁😁
Whitney H | First ImpressionsManager excelled in customer service
William R | Overall ExperienceRain was thorough, thoughtful and very helpful- an excellent face for U-Haul.
William B | Overall ExperienceThe manager at this Hurstbourne Lane facility was efficient, helpful pleasant and always there. She even performed maintenance on the Haul vehicles along with her other duties. I owned a construction business for 25 years and this is an employee you don't want to los. Tom Wood 502-471-1122
Tom w | Overall ExperienceStore Manager was very polite, knowledgeable and attentive to my needs. She demonstrates very good patience and professionalism.
Leslie M | Overall ExperienceThe manager Raine went above and beyond with her customer service. Great customer service. We need more people like her.
patricia r | Overall ExperienceStaff of 3 women were excellent. Helpful, informative, worked great under pressure of downed system and super friendly!!!!! Great experience
Shannon C | Online Move InGreat service and easy to deal with. Very helpful managers.
Carlos D | Overall Experience